We are a specialty contractor where put customer service FIRST and foremost. We believe in making repairs onetime, the first time and we continue to hold true to our values of ethics, integrity, and honesty. Find out why we are one of the, if not the most referred and preferred HVAC companies in all of SC and GA Lowcountry!!
Business highlights
18 years of trusted experience
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Services we offer
HVAC service, maintenance, repair, replacement, as well as duct cleaning, duct sanitizing and dryer vent cleaning.
Description of Work: Electric stove converted to gas
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda K.
06/2020
5.0
plumbing, air duct cleaning
+ 0 more
Perfect and clean
Description of Work: Plumbing work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Gina B.
06/2020
5.0
heating & air conditioning/hvac
+ -1 more
Very impressed!
Description of Work: They replaced the entire the AC. They were here all day and did an excellent job!
Rating Category
Rating out of 5
Yes, I recommend this pro
Robert H.
04/2020
5.0
air duct cleaning
+ -1 more
Great service
Description of Work: aIrconditioner
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephen B.
11/2015
1.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Signed contract in 2013 for Heating and Air Conditioning maintenance and renewed in August 2014 for one year. Was soon told I needed a complete new system. Got second opinion and learned nothing needed to be done. It is now November 2015 and heating and air conditioning are still working perfectly.
Rating Category
Rating out of 5
Delores H.
09/2015
1.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Called the office & asked for someone to provide me with a quote to replace my 19 year old HVAC system. I was told someone would call to set up an appointment - that never happened. I guess they don't need the business on this side of the Broad River.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
joey V.
12/2014
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gwen D.
12/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
charles P.
01/2014
4.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$89
Chellie A.
07/2011
5.0
heating & air conditioning/hvac
+ -1 more
Called Covert Aire on a Wednesday at 5:10. They had a technician out with in 20 mins. He found the problem went and got the replacement part and we had the A/c. They were very quick and excellent.
Description of Work: Covert Aire replaced fan in A/c unit fan motor was burnt out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$465
Response from R.S. Andrews Services
Thank you for posting your experience with Covert Aire! If we can ever do anything to improve our services, please let us know!
JENNIFER F.
05/2011
4.0
heating & air conditioning/hvac
+ -1 more
I had entered a service contract with the company in early 2008. They fulfilled every aspect of their duties. The only complaint I had was that the service person was not particularly inclined to discuss the issues with me, and seemed to be pushing me to get a whole new A/C system. Now, in retrospect I should have listened and done so at the time, but didn't have the money last year. On that note, the work done put my significantly behind in my finances and I was not able to get them paid as timely as I had planned. They were extremely patient with me, although not thrilled with my speed of pay. I would love to use them again, but am far too embarassed to call them back since I didn't heed their warning last year and wasn't able to pay them as quickly as I should have.
Description of Work: They had to replace my capacitor, my thermostat and do some work on the fan motor.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$800
Response from R.S. Andrews Services
Dear Customer...we want to continue to service you and your HVAC equipment. We value all of our customers.....and want to keep you. Never feel that because you did not heed our warnings on equipment failure that you should be embarassed... its ok!
Michael S.
04/2011
3.0
heating & air conditioning/hvac, appliance repair
+ 0 more
In summary, the process was bumpy. Installation was poor from the start that caused problems. Contractor rectified ALL issues fully but it took 3 weeks to rectify all issues. The indoor unit was installed out of level causing drainage issues which in turn caused unit Emergency Stops in the middle of summer (98 degrees). Due to malfunctioning drainage limit switch, drain pan overflowed and caused water damage from attic level down to ceiling. The contractor was fair and handled all work, including water damage. The owner, Michael Covert was personally involved and remained calm and professional in a very very tense situation. I know this was tough on him and his business, as it was on my condo on the Island and impacted summer renters in the unit. It took at least 4 follow up visits and and personal travel from southern Florida to Hilton Head to ensure work was properly completed and repairs accomplished to my satisfaction. To the credit of the contractor, they rectified 100%. Whilst I was NOT happy with the initial process, I can honestly say, in this difficult situation, the contractor stood by his word.
Description of Work: Installation of a new indoor and outdoor Heat Pump and Air Handling unit.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
Yes, I recommend this pro
$5,500
Response from R.S. Andrews Services
Dear Customer....we value each and every one of our customers and appreciate your comments here. Some times.. things dont go as planned and we all can "a Friday" type of situation. Its how it is handled and thats where COVERT AIRE excels. Many of our competitors would have given up...or "taken the money and run", but we dont do business that way. No job is done until our cusotmer is satisfied. Let us earn your business again in the future.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Plumbing,
Water Heaters,
Drain Cleaning,
Dryer Vent Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps,
Water Filtration and Softening
FAQ
R.S. Andrews Services is currently rated 4.4 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
R.S. Andrews Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
R.S. Andrews Services offers the following services: HVAC service, maintenance, repair, replacement, as well as duct cleaning, duct sanitizing and dryer vent cleaning.