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Mr. Rooter Plumbing Of Rhode Island

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

Greenwood Plumbing, Heating & Solar, LLC is a full-service plumbing company providing service and repair services to residential and commercial customers throughout RI and surrounding Massachusetts areas.

Business highlights

22 years of trusted experience
Veteran Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

Full service residential and commercial plumbing, installs, drain cleaning, sewer lines, heating and HVAC.

Services we don't offer

Mini Splits. Ask for details.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.547 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
13%
3
0%
2
6%
1
9%


Rating CategoryRating out of 5
quality
4.5
value
3.7
professionalism
4.6
responsiveness
4.7
punctuality
4.8
Showing 26-47 of 47 reviews

Manly B.
03/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
All went well.
Description of Work: Water heater failed after normal work hours. Hot water heater removed. Hot water was then hooked-up to "water heater" that is in the wall-mounted boiler that heats the house. Mr. Rooter has installed the wall-mounnted boiler a few years ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike B.
07/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Todd R.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great, quick and clean
Description of Work: Replaced outside faucet

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Frederick K M.
05/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kimberly O.
01/2016
5.0
drain cleaning, heating & air conditioning/hvac, plumbing, water heater repair
  + 2 more
unknown

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda I.
07/2015
5.0
drain cleaning, heating & air conditioning/hvac, plumbing, water heater repair
  + 2 more
unknown
Description of Work: worked on steam boiler. work went well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

ivonne C.
06/2015
4.0
drain cleaning, heating & air conditioning/hvac, plumbing, water heater repair
  + 2 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,500

Annie W.
06/2015
5.0
water heater repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Paul S.
12/2012
2.0
plumbing
  + -1 more
Would not call again.
Description of Work: Needed new sink plummed in. When they evenually showed up 4 hours late on a friday afternoon, gave me an estimate of $750. I told him no thanks and was ready to send him packing. He immediately reduced the price to $500. It was still too high but I just wanted the job done. He did a good job. Was done in 45 minutes. Thought that for $20 worth of material and asaprox 500/ hr. that it was excessive, but I paid it. When a lady called me 3 days later and asked about satisfaction., I told her that I felt I had been ripped off. She said that she would have to boss call me but he never did. I would not call them again.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$500

Response from Mr. Rooter Plumbing Of Rhode Island
Sir, We are regretful for the experience you received from one of our Service Professionals. It is Mr. Rooter's policy that we provide pricing directly from the Menu Pricing Guide and we do our best to satisfy all our customer the best way we can. I have sent you a package of confidential information and hope that you give us another chance as customer service is our #1 emphasis. Please accept our sincerest apologies and if you should want to discuss these issues further, please do not hesitate to contact us immediately.

Diane C.
10/2012
5.0
water heater repair
  + -1 more
Good
Description of Work: Warranty replacement of he water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Mr. Rooter Plumbing Of Rhode Island
Member, I just wanted to thank you again for leaving a review. I hope you find the resolution to your concern fair and ideal. We appreciate having you as a member customer for the last decade and look forward to many more years of business together. If you should need anything, please contact me directly at (401) 739-3445 ext. 110.

Christopher W.
05/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Mr. Rooter installed the furnace last December. Previous to that, they installed a tank less water heater. They also have unclogged the drains, and have redone the hook up between the house and sewer. That was a $5000 job, and they came with a whole crew. When they installed the furnace, there were two plumbers working on it. They saw that the job was going to take a lot longer than they thought, so they called in 2 additional guys, just so they could get the job done. They had promised me they could complete the installation in one day. They did it! And it was awesome! I thought the pricing was a little expensive. I use them exclusively.
Description of Work: I used Mr. Rooter Plumbing . The last time they were here, was at the end of December. They replaced the furnace in my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Mr. Rooter Plumbing Of Rhode Island
Thank you so much for your genuine review; we have always been committed to providing our customers with the highest level of Customer Service we can give and we are glad our efforts were apparent enough & garnered us such a high level of satisfaction, visually prominent in your assessment. Thank you once again and if you should need our services again, please do not hesitate to give us a call.

Thomas M.
04/2012
5.0
plumbing
  + -1 more
They are very expensive. They do good work, but they demand a lot of money for it. The overall experience was excellent. They knew what they were doing. The quality of work was excellent. Sometimes it was hard to get hold of them. I would use this provider again.
Description of Work: They installed plumbing from the toilet to the cess pool, and some additional work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$10,000

Response from Mr. Rooter Plumbing Of Rhode Island
Member, I just wanted to send you a quick note and thank you for being a repeated customer of Mr. Rooter Plumbing. We love working with you and are honored that you select us time and time again to be your preferred home service provider. Your continued support and suggestions will help us grow into a better company. Please accept our sincerest apologies if we have failed to communicate and accomodate your urgent needs; if you should need our services again, please do not hesitate to give me a call directly at (401) 739-3445 ext. 110 or by email: Darline@MrRooterRI.com. Once again, thank you so much! We look forward to continuing to work with you for years to come. Warmest Regards, Darline Taveras Executive Administrator Mr. Rooter Plumbing

John Y.
03/2012
4.0
drain cleaning
  + -1 more
They are satisfactory contractor and on time.
Description of Work: I use Mr. Rooter for plumbing. The last time I used them was about three months ago for drain cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Mr. Rooter Plumbing Of Rhode Island
Thank you from the bottom of our hearts for your wonderful compliments; customer service is our #1 priority and we are glad were were able to meet or exceed your expectations :)

Wil G.
01/2012
5.0
plumbing, drain cleaning
  + 0 more
Everyone I've worked with has been very personable, courteous and clean, and everyone seems to have a fantastic attitude even while working.
Description of Work: The last time I used them was for some drain cleaning, and they also replaced the S-Curve in our sink, replacing it with a better piece; a chrome-cover pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Mr. Rooter Plumbing Of Rhode Island
Thank you so much for providing your feedback; we were only too glad to be of help! Hope you are finding the services performed working well. Let me know if you run out of our super duper natural drain maintenance product. Thanks again! -Darline

Constance G.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
Called Mr Rooter to confirm/deny the diagnosis I received from GEM Plumbing on my Central Air. They were prompt polite and reasonibly priced. I would use them again.
Description of Work: HVAC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Response from Mr. Rooter Plumbing Of Rhode Island
Member, thank you so much for the positive review! Your review is one of the reasons other consumers choose our company. I'm thrilled to hear that you are satisfied with both the service and the personnel and thought well enough of us to pass along the message. This is the best compliment any company could ask for. Thank you once again! Darline Taveras (Customer Service Rep)

John Y.
04/2011
5.0
plumbing
  + -1 more
Mr. Rooter is a very good contractor. He is thorough and on time. He is knowledgeable about plumbing.
Description of Work: Mr. Rooter Plumbing completed a comprehensive evaluation of the plumbing in a house we were interested in buying.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

s A.
12/2010
5.0
plumbing
  + -1 more
They were too expensive. They came right away during holiday.
Description of Work: We used Mr Rooter Plumbing few years ago for plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wil G.
02/2010
5.0
plumbing, water heater repair
  + 0 more
They were very prompt and the water heater is working just fine.
Description of Work: They replaced a water heater.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Beverly P.
05/2009
1.0
plumbing
  + -1 more
Sounded great on the phone when I made the appointment, but never showed and never called to say they would be unable to make the appointment window.
Description of Work: Never showed up in the 4 hour appointment window they gave me. I was very specific that I could not be there past 2PM. When I called at 2, they said, "Sorry, we can have someone there in about an hour." Wasted half a day waiting for them and they never called to let me know that they could not make the window. For all I know their work could be good, but I won't deal with a company this unprofessional!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


JEFF R.
09/2008
5.0
plumbing
  + -1 more
They showed up on time. The work was very professional. They were very pleasant and easy to work with. I would recommend them and I would use them again.
Description of Work: They put in a new sink, toilet, and a new shut off valve.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JAMES Y.
05/2007
1.0
drain cleaning
  + -1 more
When they came out I signed a contract for them to do the work for $300. He ended up not being able to unclog the drain even though he did pull some things out. He then showed me the contract in which he had added to the comments field that the work is not guaranteed. I don't feel that it was right of them to change this after I had already signed it. I contacted the company and requested a refund for the work and they gave me $50. I feel like I should get at least half the money I paid back. I ended up going out and getting a snake to clear the drain myself.
Description of Work: I had water backing up out of my sewage into my basement. I called them to come out and give me an estimate and had them do the work that same day.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$297

Response from Mr. Rooter Plumbing Of Rhode Island
MEMBER CALLED ON 05/04/2007 AND REPORTED HIS MAIN LINE WAS BACKING UP, WE TOOK THIS CALL AS AN EMERGENCY CALL AND ARRIVED AT HIS HOME BY 12:00PM. OUR TECHNICIAN JEFF WENT INTO THE HOME ASSED THE PROBLEM AND EXPLAINED TO HIM HOW HE COULD RESOLVE THE ISSUE. HE THEN AGREED TO THE JOB AND THE PRICE. JEFF THEN ATTEMPTED TO SNAKE OUT HIS LINE, AS HE DID HE PULLED OUT ROOTS. JEFF THEN SHOWED HIM THE ROOTS AND EXPLAINED HE COULD NOT WARRANTY THE WORK DUE TO THE OVERWELMING AMOUNTS OF ROOTS GROWING IN HIS MAIN LINE. JEFF THEN EXPLAINED TO HIM OTHER OPTIONS TO FIX THE ROOTS. HE DECLINED JEFFS OFFER. JEFF WAS THERE FOR 4 HOURS AND ONLY CHARGED HIM FOR 2 HRS DUE TO THE LINE BEING CLOGGED WITH ROOTS. HE THEN CALLED THE OFFICE AND SPOKE TO ME, I LISTENED TO HIS COMPLAINT AND DECIDED TO REFUND HIM $50.00 TO PAY FOR SOME OF THE COST OF THE SNAKE HE BOUGHT. I THEN EXPLAINED MR. ROOTERS MAIN PRIORITY IS CUSTOMER SATISFACTION AND WE WANTED TO MAKE SURE HE WAS HAPPY WITH OUR SERVICES. BY THE END OF OUR CONVERSATION IT APPEARED THE ISSUE WAS SOLVED. WE WILL NOT BE REFUNDING HALF OF THE JOB, DUE TO THE DISCOUNTS WE HAVE ALREADY APPLIED. IN TOTAL WE GAVE HIM A DISCOUNT OF 150.95 OFF THE TOTAL PRICE OF THE JOB. WE OFFERED HIM A COMPLIMENTARY VISIT TO GIVE HIM A FREE HOME INSPECTION AND HE DECLINED. WE AT MR. ROOTER BELIEVE IN 100%% CUSTOMER SATISFACTION AND WE WORK TO THE EXTREME TO MAKE SURE ALL CUSTOMERS ARE SATISFIED. SINCERELY: CHRISTINA LAPIERRE-OFFICE MANAGER

06/2006
5.0
drain cleaning
  + -1 more
THEIR PRICE WAS VERY REASONABLE. THEY GOT RIGHT TO THE ROOT OF THE PROBLEM AND TOOK CARE OF IT QUICKLY. I HAVE USED THEM FOR MANY YEARS AND WILL CONTINUE TO DO SO.
Description of Work: THEY CLEANED MY DRAINS THAT WERE CLOGGED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110
    • 1
    • 2(current)

Contact information

5 Minnesota Ave Unit 1, Warwick, RI 02888

http://www.mrrooter.com/rhode-island/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
MP2317
Trade License Locale
RI
Trade License Authority
Rhode Island Division of Professional Regulation - Board of Examiners for Plumbers
Trade License Expiration
10/31/2023

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Water Heaters,
Wells and Pumps

FAQ

Mr. Rooter Plumbing Of Rhode Island is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Mr. Rooter Plumbing Of Rhode Island accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Mr. Rooter Plumbing Of Rhode Island does not offer free project estimates.
Yes, Mr. Rooter Plumbing Of Rhode Island offers eco-friendly accreditations.
Yes, Mr. Rooter Plumbing Of Rhode Island offers a 10% senior discount.
Yes, Mr. Rooter Plumbing Of Rhode Island offers emergency services.
Yes, Mr. Rooter Plumbing Of Rhode Island offers warranties.
Mr. Rooter Plumbing Of Rhode Island offers the following services: Full service residential and commercial plumbing, installs, drain cleaning, sewer lines, heating and HVAC.
Mini Splits. Ask for details.

Contact information

5 Minnesota Ave Unit 1, Warwick, RI 02888

http://www.mrrooter.com/rhode-island/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
8:00 AM - 4:00 PM