Description of Work: I purchased a big deal for $89 for 4 Man Hours of Housecleaning. The service was ok. They sent out two cleaners who worked for two hours.
Rating Category
Rating out of 5
Yes, I recommend this pro
Diane B.
06/2014
1.0
house cleaning
+ -1 more
unknown
Description of Work: Bought this service but it was impossible to get in touch with them Had to ask for a refund. Not happy. Not very professional.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
$89
Response from ABC Cleaning Company
Dear [removed member name], We have our office staffed Mon-Fri from 8:30am until 4:30pm. We return all voicemail messages that come into the office outside of our business hours the next day. There is NO WAY you called our office and either did not get us on the phone or did not get a return phone call from a voice mail message left. Your review is a LIE. More then likely you allowed your $89 deal to expire and this "review" was part of your attempt at forcing Angie's List to give you a refund. People like you are the exact reason why we've stopped working with Angie's list clients.
Dona S.
10/2012
1.0
house cleaning
+ -1 more
No response from provider
Description of Work: Paid Angie's List for this deal but service never returned phone calls to schedule a cleaning appointment. Lesson learned. I will no longer buy any deals through Angie's List and have cancelled my membership.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
$89
Response from ABC Cleaning Company
I don't know what company you were calling but it wasn't us. We have 2 full-time office staff answering the phones. Do you mean to tell me that we were screening all our calls just to avoid YOU? Highly doubtful.
Raymond B.
09/2012
3.0
house cleaning
+ -1 more
Went OK.
Description of Work: House cleaning. Did an OK job. No window or appliance cleaning for the price.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$60
Response from ABC Cleaning Company
Thank you for your feedback, however, I'd like to point out that the Groupon deal you purchased did not include appliances or windows hence the reason why they were not done. It's a bit unfair to grade us at a C because we did not provide you a service that was not included in the deal you purchased. We lose money on each and every Groupon, Living Social or Angie's List Big Deal customer. We only participate in those programs in the hopes that a client who purchased one will become a regular client. I'm sorry that your Groupon purchase did not live up to your expectations and that you did not understand the terms of the Groupon. I did go back to check our records going back to July and I see no call or email from you concerning the quality of the work performed. I'm confused as to why you would leave such a poor review without contacting us first.
Marjory S.
08/2012
5.0
house cleaning
+ -1 more
see above
Description of Work: The cleaners were efficient and did an excellent job. They mopped the bedroom which other cleaners have never done. I would have preferred having more polish/oil on the furniture but everything was completely dust free. This was a half price offer so the price was excellent. The individuals were professional yet friendly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Racheal R.
05/2012
2.0
house cleaning
+ -1 more
Please see above.
Description of Work: I was not impressed with the quality of the cleaning. I walked around my house to look and see what had been cleaned, and it was not at all thorough. There was dust and film on my bathroom vanity. Only part of the living room was cleaned. It was not worth the time/effort and money to coordinate the service. I will not use them again. Better off going with a larger company and a more standardized process.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
4.0
$90
Response from ABC Cleaning Company
.
Diane L.
04/2012
5.0
house cleaning
+ -1 more
Do not have time to tell the story
Description of Work: Do not have time to describe in detail
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
melinda D.
07/2009
5.0
house cleaning
+ -1 more
They did a great job......I am very happy with their work. Very professional and polite. I will always request the same 3 girls (Kerry, Tammy and Kim) They make a great cleaning team. Sweet as can be. I am telling all my friends.....these girls are fab!!!!!
Description of Work: Top to bottom housecleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Nancy D.
05/2009
5.0
house cleaning
+ -1 more
Two women (I lost the page with their names--apologies--they were SOOOO nice) came to my home. They had excellent suggestions about what should be done. They worked VERY,, VERY hard for four hours. My home looked great when they were done. The women were personable and professional. They totally earned their $$$. Only bad thing--I should have called them sooner!!! I do not know why I never had anyone come to clean my home prior to last week. I will not be so foolish as to not call again. I would have Ocean State clean my home again...and again...and again.
Description of Work: Deep Cleaning Service--& wiped all walls, cleaned window sills, dusted furniture, washed floors and baseboards, completely cleaned bathroom and kitchen. Cleaned mirrors, mantle, windows, front door. Vacuumed all rugs. I probably missed some things that they did in this list--they did IT ALL!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Barbara F.
05/2009
5.0
house cleaning
+ -1 more
The company offered consistently good service on both visits to our home. Kara is the representative I worked with, both on the phone for initial contact, pricing, and setting up appointments as well as for the cleaning per se. She is pleasant, polite, and productive. She works efficiently and with concentration. She is not robotic, as were several other cleaners I hired in the past. That is, she tailors her work to the unique situation at hand and consults with me along the way to make choices to be sure we are on the same page. She is sensitive and intelligent: paying respectful attention to an elderly person in the home & being careful around delicate objects (i.e., grand piano, antique lamps, etc.). Kara also made an effort to accommodate my work schedule.
Description of Work: vacuuming throughout two apartments, followed by wet mopping; washing kitchen & bathroom floors; sanitizing bathrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Janice R.
05/2009
5.0
house cleaning
+ -1 more
They did an outstanding job and we are just thrilled with the service. We initially submitted a request for an estimate on their website and we had a response within a few hours. The price they quoted us was exactly what we paid and not a penny more. I am so impressed because we have used a couple of the larger franchised maid services in the past and always wound up paying more than the price quoted. They send out a team of 3 cleaning ladies who actually showed up on time which is the other thing we were impressed about. They were very pleasant and worked straight through until the house was cleaned. The quality of the work they did was excellent and we will refer this company to our family and friends if they need a house cleaning service.
Description of Work: My wife and I hired Ocean State House Cleaning to perform a deep "spring" cleaning of our home after we had the wood floors refinished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
JANE K.
04/2009
5.0
house cleaning
+ -1 more
We used to use a much more expensive service and changed because OSHC is much more reasonably priced. They do a good job and Anne Aldridge, the owner, is very responsive so if things are not done as we expected them to be she gets on the problem and makes sure it's done properly.
Description of Work: Ocean State House Cleaning cleans our house every other week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Alison V.
03/2009
5.0
house cleaning
+ -1 more
I love having my home cleaned up and my bathrooms sanitized for me. The heating system in my house creates a lot of dust, and it used to make my asthma act up alot. Since I started using this company 7 months ago, not only is my house cleaner, but I breathe alot easier and don't have as many coughing problems. The same girls come to my house every time and they're incredibly nice. They are quick, and I love how great the house smells when they are done. I used to use another cleaning company, and they cost alot more and the quality of the cleanings wasn't as high. Ocean State House Cleaning costs are very affordable, and their employees simply do great work.
Description of Work: Basic cleaning of the whole house every other week - kitchen, 2.5 baths, 3 bedrooms, living room, dining room, back hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Kara N.
03/2009
5.0
house cleaning
+ -1 more
I've been using this company for months and the girls always do a great job. I have a dog that sheds everywhere and they pay very good attention to the hair for me. They're also very considerate and flexible with scheduling. The same girls come every clean and are very pleasant. They clean my house better than I ever could and they do it quickly which I appreciate. Another thing I love is the price and the security, they aren't as expensive as some of the larger companies, but they're bonded and insured which puts me at ease verses those people who work alone.
Description of Work: basic cleaning every other week
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Joanna S.
02/2009
5.0
house cleaning
+ -1 more
I contacted them from their web site and received an immediate reply via email, which is my preferred contact method. Anne, the owner, was very professional and helpful. They are pet-friendly, which is very important to me because I have two small dogs. They do an excellent job with pet hair as well!! I would highly recommend this company. I came from Molly Maids, which I left because they raised their prices after I offered to increase the cleaning frequency. Ocean State does a better job for a more reasonable price.
Description of Work: I have used OSHC for over a year and am very satisfied with their work. The owner is easy to contact and flexible if any changes are needed. I have the same house cleaner come every 2 weeks and she is dependable and trustworthy, always doing a great job cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Chiv H.
09/2008
5.0
house cleaning
+ -1 more
I haven't heard any complaints from the tenants. They were professional and got back to me very quickly. They were very easy to work with. I would certainly recommend them.
Description of Work: They come out and clean apartments for me.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Madeleine B.
08/2008
5.0
house cleaning
+ -1 more
When I called they made the appointment for that same week. They showed up on time. There where three of them that came out. the mopped and vacuumed my floors. They where quick. Hard working and responsive. Found their price affordable. I use them weekly.
Description of Work: House cleaning company. they did a hold house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
KIMBERLI D.
01/2008
3.0
house cleaning
+ -1 more
The first few visits went well; 2 cleaners worked for 2 hours. But on the third visit they left after 1 1/2 hours and on the fourth visit they left after 1 hour and 10 minutes and the quality was poor. After I complained, it got much better. They sent a new cleaning person who was consistently excellent. Unfortunately, after a few months, they stopped sending her and sent a couple of different cleaning people, who were mediocre. After I complained again, they started bringing checklists which I assumed would be used to ensure all areas were cleaned, but the girls just stood in the kitchen checking everything off, so something was always missed (one week it was a toilet and many times it was under the beds, even though I specifically asked for them to be cleaned). So after about 6 months of service, I decided not to continue with them.
Description of Work: Bi-weekly housecleaning.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$85
Response from ABC Cleaning Company
I'M SORRY TO HEAR THAT YOU HAD A BAD EXPERIENCE WITH US. THE SUPERVISOR (GRETCHEN) OF YOUR TEAM QUIT WITHOUT NOTICE AND LEFT HER TEAM IN QUITE A BIND. SINCE THEY WERE NOT USED TO WORKING UNSUPERVISED AND DIDN'T HANDLE IT VERY WELL. WE HAVE SINCE REPLACED HER AND ARE BACK ON TRACK. WE'VE ALSO MADE SOME EMPLOYMENT CHANGES, GETTING RID OF SOME "BAD" CLEANERS AND REPLACING THEM WITH BETTER ONES. AGAIN, I'M SORRY THAT YOU HAD A BAD EXPERIENCE.
DONNA G.
07/2007
5.0
house cleaning
+ -1 more
The business owner, Anne, came for the first two visits to oversee the cleaning and ensure that our special needs were met. The work always surpassed my expectations and cleaners were always willing to go the extra mile to ensure complete satisfaction. I would recommend this company highly.
Description of Work: Complete housecleaning every two weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
JANE K.
07/2007
5.0
house cleaning
+ -1 more
They did a very good job and the price was reasonable.
Description of Work: Although I had a problem contacting them at first and used the complaint process at Angie's List to resolve the problem, we did work it out and they came and cleaned the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$85
BECKY C.
04/2007
5.0
house cleaning
+ -1 more
This service is FABULOUS! My call was immediately returned and all of my questions were answered. They arrived on time and were courteous, professional, focused, VERY diligent,and they worked on it until the job was done. I HIGHLY RECOMMEND this service to anyone; I have already scheduled their next visit.
Description of Work: They cleaned my entire house. Including: bathroom, kitchen cabinets, floors, changed linens, the works. This was our first cleaning service and, with two children under 4, our house really needed a good cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
HELEN D.
04/2007
5.0
house cleaning
+ -1 more
They did a great job! I will hire them to do our bi-weekly cleanings.
Description of Work: Ocean State House Cleaning "spring cleaned" our 1300 sq. ft. home, 1.5 bathrooms, 2 beds, a den, living room, dining room and a kitchen (and cleaned the inside of the stove).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
06/2006
5.0
house cleaning
+ -1 more
THEY COME EVERY TWO WEEKS ON SCHEDULE. THEY ARE EASY TO WORK WITH, AND THEY ARE FLEXIBLE, SO IF I NEED THEM TO SWITCH A DAY, THEY WILL. THEY ARE VERY THOROUGH IN THEIR CLEANING, AND I WOULDN'T USE ANYONE ELSE.
Description of Work: THEY CLEANED MY HOUSE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
06/2006
5.0
house cleaning
+ -1 more
I LIKE USING THIS COMPANY BECAUSE THEY ASK ME WHAT I WANT DONE EACH WEEK AND THEN MAKE SURE THAT IT IS FINISHED BEFORE THEY LEAVE. THEIR PRICES ARE REASONABLE AND I REALLY HAVE NEVER HAD ANY PROBLEMS WITH THEM.
Description of Work: THEY COME AND CLEAN MY WHOLE HOUSE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
05/2006
5.0
house cleaning
+ -1 more
I AM REALLY PLEASED WITH THIS CLEANING SERVICE. THEY DO AN EXCELLENT JOB. I AM ALWAYS IMPRESSED TO FIND THAT THEY HAVE EXCEEDED MY EXPECTATIONS OF CLEAN. I WOULD HIGHLY RECOMMEND THEM TO ANYONE.
Description of Work: THEY THOROUGHLY CLEAN MY HOUSE ONCE A WEEK.
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Service Categories
House Cleaning,
Floor Cleaning and Waxing
FAQ
ABC Cleaning Company is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
No, ABC Cleaning Company does not offer free project estimates.
No, ABC Cleaning Company does not offer eco-friendly accreditations.
No, ABC Cleaning Company does not offer a senior discount.
No, ABC Cleaning Company does not offer emergency services.
No, ABC Cleaning Company does not offer warranties.
ABC Cleaning Company offers the following services: We do not provide services to members of Angie's List.