ABC Cleaning Company

I thought the deal had a longer exp date. When I noticed the deal expired I was told to see if they would honor it but they wouldn't honor it.

ABC Cleaning Company was the people I had come last year. They did a good job but it was really kind of the same thing as well where the one I just hired had four people come, I think they had two people come. ABC Cleaning Company actually did do a really good job at cleaning. I looked into hiring them but their hourly rates were kind of high and more than I could afford at that time but they did a really good job.

It didn't go as well as I had hoped or expected. I kept finding things they didn't do for weeks after they were here.

Great experience, had no problems from booking to the actual finished product. The girls seemed very professional and you can tell they worked well since the house looked great.

The company sent 2 people for 2 hours of work. I asked them to focus on the bathrooms and kitchen. I was happy with most of the work though I feel the tub could have been cleaned better. The trash was emptied and extra trash bags were left in the pails, which was a nice touch. The address listed here is a bit suspect, which is why I marked down on professionalism

The cleaners did a good job.

Use at your own risk! We had used Ocean State for a few months and the cleaning was somewhat inconsistent, but adequate. The problem came when, right after Christmas, a very valuable piece of jewelry (both in terms of money and sentimental value) went missing. I assumed I had misplaced the piece in the hub-bub of the holidays, and asked Kara at Ocean State to please ask the cleaners who had been in that day if they had seen it. After tearing the house apart myself and hearing back from Kara that the cleaners had not seen it, I tearfully gave it up as lost. Imagine my surprise when 3 months later, I get a call from the police saying that an employee of Ocean State was suspected of stealing jewelry, and did I recognize my piece from amongst the list of suspected stolen items! To make a long story short(er), the cleaner actually confessed to stealing specifically my piece of jewelry (among others) which was now destroyed. My outrage, however, is not about the theft per se. I am outraged because I never once was contacted by Ocean State (they responded to my emails, but they never initiated anything) during this whole process - they never informed me that their employee was under suspicion, that their employee confessed, or volunteered any information on how to get reimbursed from their insurance (since the jewelry was destroyed, I couldn't get that back). I've never been allowed to speak to the owner and they never even offered a rebate or discount on a cleaning! In addition, I still have not received one penny from them because first I was told that their employee had to be convicted before their insurance would pay anything. After the individual was convicted, I was told that the individual had to be convicted specifically in my town before their insurance would pay anything. So now over a year later, and I'm still spending my time and energy dealing with my hometown police to try and figure out what exactly Ocean State needs to happen so that I can receive any sort of compensation.

I called and booked and appointment. They gave me a 2 hour window for a time they would arrive. They called me to tell me they were on their way. Two young men arrived with their own cleaning supplies. I showed them around my house and mentioned a couple of specific areas that I wanted to be sure they cleaned. The deal was for 2 people for 2 hours. They actually finished in an hour and a half. They had me walk through the house when they were done to give my approval. They did a very nice job. I was pleased with the results.

The women were very nice who came to my home, but the cleaning did not meet the standards I was seeking. They also left a grease stain on my carpet, which was caused by a bad vacuum.

I was looking for a full time cleaning service and this was a trial run. I won't be hiring them again. Very disappointed given previous reviews.

They did a good job of dusting but a lousy job on the floors. Nothing got moved or cleaned underneath it, not even a small very light weight footstool. The mop they had to use was awful and left half of the dirt on the floor.

I hired them in December 2011. They did a good job the initial cleaning, they called me if they were going to be late. Found a couple of people that I liked the way they cleaned my house and asked for them to be my main cleaners. I was pleased for the first few months but the quality started to drop off. I liked the fact I got a checklist so I knew what was done and that every room was cleaned and I knew who was in my house. For the past two months I stopped receiving the check list and noticed that things weren't being dusted. Fair enough, we have alot of furniture, things get missed from time to time, I can handle that. Two weeks ago my bedroom was overlooked so I sent an email letting the QC manager know that my room wasn't cleaned and that my window sill looked like it hadn't been touched in a while and I was disappinted in the quality of the cleaning lately. She was very nice about it and sent someone back the next day to finish. I was pleased with the results. Came home from work yesterday and my bedroom was again, overlooked and a piece of furniture looked like it hadn't been touched in a while. I just complained about the same thing two weeks ago! I finally had enough and sent an email asking for my key back. To miss pieces of furniture is annoying but I can handle it but to completely skip a room TWICE in a row is unacceptable. I shouldn't have to ask them to come back to finish the job. It's a waste of my time and theirs.

I had purchased a deal for 4 man hours of cleaning. 2 cleaners arrived on time. They did a great job of the cooker and hood and the bathrooms. They also cleaned the floors well. They needed more time to clean the basement, but the cost was $60 for them to work for 1/2 an hour, which I thought was pricey, so I did not hire them for the extra time. I have no complains about their work.

No phone calls returned. Never came.

They are friendly. I rate them highly.

The price is great, and they do a good job. They usually clean while we are at work, and do a good job even though no one is watching.

I had Ocean State Clean my moms house last month and my own this month. What a fantastic company. They were friendly and efficient and my house looks wonderful, and the best part of course, I didn't have to lift a finger. They were able to fit me in for the day I wanted, just before I hosted a party at my house. I could spend my time focusing on getting everything else ready

The quality of service varied, depending on who was cleaning the house. We initially had two women who were really good. We asked if they could clean our house every time, and they did, for a while. At some point, that changed, and we had different people coming in. Their work wasn’t as consistent. They did a decent job. One thing I didn’t like was that they don’t do certain things. For instance, they did the floors, but they didn’t polish the furniture or dust it, even if the couches had pet hair on them. Their price was very good. They were very responsive. I’ve decided not to use any companies to clean my house. I would rather just use one person.

My house has never been cleaner!! 2 people in 2 hours and my house is spotless! They were respectful,used their own equipment/cleaners and did a wonderful job. They arrived on time and I had paid for an extra hour and they told me I didn't need it so they gave me back my check! I have booked them to come once a month through Dec. Got the original appointment within one week. Left as list of all completed tasks

I am generally satisfied with their service and plan to continue to use them. The reason I rated them a B and not an A is that there is some inconsistency depending on which team shows up. Some are more thorough than others. There is also some inconsistency in the times that they arrive. I'm supposed to be scheduled within a 2 hour window, but have had teams arrive from 30 minutes early to an hour late . When I call the office to get an estimate on arrival time, I always get sent to voicemail. They do call back though.

I'm writing this review on behalf of my mother. She did not have enough great things to say about the job the team did when they were in her house. Having been there on Easter and seeing it myself I agree it was a total turn around from how the house usually looks. They made things sparkle that I was sure were doomed to be dingy forever. I would highly reccomend them, and look forward to having them clean my own house in a few weeks.

They are always very thorough and complete their work in a timely manor. I would definitely reccomend them.

February 26, 2012 Dear Mrs. ....., I found your service from Angie?s List and am giving you the courtesy of hearing from me before I post an unsatisfactory review on there. I contracted with your company to do a Deep Cleaning for Friday, 2/24 at ......Coventry. I realize that there was a scheduling problem as we had delays due to wood flooring that was being installed and I did appreciate being fit in. I explained this to (supervisor) and told her that we would need a thorough cleaning because of the sawdust resulting from the installation. When (removed for privacy) and her crew showed up before 11 a.m. on Friday, I explained to her that all the walls, baseboards, and doors would need to be washed due to the sawdust deposit. (removed for privacy) stated that we were not down for a Deep Cleaning and needed to call her supervisor. I must tell you now that this home was devoid of furniture making the cleaning quite easy. She also commented that this home would be easy to do. Less than 2 hours later, she called to say they were through which thoroughly amazed me but now I understand why they were done so ?quickly?. They didn?t do the job well at all. I think that....... was surprised also because she came to inspect personally. When we arrived back at the home, I asked her if they were able to clean all the kitchen cabinets and she said yes. I also asked her if she used the stools in the garage and she stated that she was tall enough to reach everything. Well she obviously was not as the cabinet above the refrigerator and stove were not done nor was the top of the refrigerator. In the dining area of the kitchen, we had a linen chest sitting. As I was checking to see if the sawdust was off the chest, I moved the chest only to find a HUGE amount of sawdust beneath it. Evidently they did not vacuum or wash under the chest. She was embarrassed and did clean under it for us. Then I noticed that the blinds were still full of sawdust and she proceeded to take care of that. I wondered how they could have washed the windows without the sawdust falling on them and I still am wondering if they were even done. I must add here that we did not stay to supervise because (1) there is no furniture to sit on and (2) I wrongly assumed that this was a professional crew that could be trusted to do the job well.The supervisor appeared shortly thereafter which I found interesting and did her walk through and also found things that were not done. She did make them clean the items she found. She found crumbs in the kitchen drawers. After they left, we found crumbs under the cabinets which made us look further to see what they had not done. I have listed what we found: KITCHEN: Behind sink faucet not cleaned Refrigerator shelves had crud in between shelves Light fixtures not cleaned. Dirty with dead insects in them Blind over sink full of sawdust Cabinet over fridge not cleaned and top of refrigerator filthy ? 9see sample0 Under stove and refrigerator not vacuumed. ? see sample Stove drawer never cleaned Smooth top of stove not cleaned well. I left cleaner for them. Grease on top of microwave, in louvers and underneath GREEN BEDROOM Sawdust on walls, blinds and doors not washed (sample included) BLUE BEDROOM Doors not washed- at this point I gave up looking for sawdust on walls as I knew there would be some. I would assume that washing woodwork would include doors and blinds. Cobwebs in closet LIVING ROOM Cobwebs in corners of room Blinds dirty. BATH I believe a mop was used on floor and I needed to get down and wash around the toilet base to get dirt out. Fan in ceiling not touched and FULL of sawdust that can be removed with a vacuum. I spent yesterday trying to clean up after them instead of painting so that my daughter could move in this weekend. That is not happening. My daughter did the walk through with the supervisor and on the surface, things did look good but on closer observation, the above appeared. At a cost of $350 and with not being able to use the 20% coupon that I printed off Angie?s website which was also an incentive to call your company, I truly believe that this job could have been done much better especially considering that it was upgraded from Moving In cleaning because I knew that a lot had to be done. I had explained to the supervisor that my daughter is highly allergic to oak and could not breathe in the house which is why we were hiring someone to do it. Also, no one should have to live with another family?s dirt which is why your business is so important to people who are moving into a home. I guess when I chose your firm off of Angie?s list; I expected that women would be cleaning this home. I did not expect young adults to be doing it and I feel that only a woman who has owned/lived in her own home, could understand what needs to be done in a home to make it clean. Some things can?t be ?taught? to young adults who don?t care to take pride in their job, as evidenced by the two young people who remained in the car while she was cleaning up after them. The supervisor did manage to get one person to come inside but the other person remained in the car. I apologize for the length of this letter but felt that you needed to be apprised of this situation since your company?s reputation must be important to you. I realize that we are only a customer but having been in the service industry for the past 53 years, I believe that feedback from customer is important even if it is negative. Our experience with Ocean State Cleaning Services was obviously very disappointing.

I have been using Ocean State House Cleaning for six years. Teams of two come every other week. They are on time and trustworthy. I leave them a list of things to do and they sign the list. We are not always home and we have never had a problem.

They were fast, efficient and friendly. Quality of the work was excellent.