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About us
We do not provide services to members of Angie's List.
Services we offer
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Reviews
4.378 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 10% | ||
| 14% | ||
| 8% | ||
| 3% |
Showing 26-50 of 78 reviews
Alison V.
Apr 2012
unknown
Dion L.
Apr 2012
They are always very thorough and complete their work in a timely manor. I would definitely reccomend them.
ROSALIE J.
Apr 2012
February 26, 2012
Dear Mrs. .....,
I found your service from Angie?s List and am giving you the courtesy of hearing from me before I post an unsatisfactory review on there. I contracted with your company to do a Deep Cleaning for Friday, 2/24 at ......Coventry. I realize that there was a scheduling problem as we had delays due to wood flooring that was being installed and I did appreciate being fit in. I explained this to (supervisor) and told her that we would need a thorough cleaning because of the sawdust resulting from the installation. When (removed for privacy) and her crew showed up before 11 a.m. on Friday, I explained to her that all the walls, baseboards, and doors would need to be washed due to the sawdust deposit. (removed for privacy) stated that we were not down for a Deep Cleaning and needed to call her supervisor. I must tell you now that this home was devoid of furniture making the cleaning quite easy. She also commented that this home would be easy to do. Less than 2 hours later, she called to say they were through which thoroughly amazed me but now I understand why they were done so ?quickly?. They didn?t do the job well at all. I think that....... was surprised also because she came to inspect personally.
When we arrived back at the home, I asked her if they were able to clean all the kitchen cabinets and she said yes. I also asked her if she used the stools in the garage and she stated that she was tall enough to reach everything. Well she obviously was not as the cabinet above the refrigerator and stove were not done nor was the top of the refrigerator. In the dining area of the kitchen, we had a linen chest sitting. As I was checking to see if the sawdust was off the chest, I moved the chest only to find a HUGE amount of sawdust beneath it. Evidently they did not vacuum or wash under the chest. She was embarrassed and did clean under it for us. Then I noticed that the blinds were still full of sawdust and she proceeded to take care of that. I wondered how they could have washed the windows without the sawdust falling on them and I still am wondering if they were even done. I must add here that we did not stay to supervise because (1) there is no furniture to sit on and (2) I wrongly assumed that this was a professional crew that could be trusted to do the job well.The supervisor appeared shortly thereafter which I found interesting and did her walk through and also found things that were not done. She did make them clean the items she found. She found crumbs in the kitchen drawers. After they left, we found crumbs under the cabinets which made us look further to see what they had not done. I have listed what we found:
KITCHEN: Behind sink faucet not cleaned Refrigerator shelves had crud in between shelves Light fixtures not cleaned. Dirty with dead insects in them Blind over sink full of sawdust Cabinet over fridge not cleaned and top of refrigerator filthy ? 9see sample0 Under stove and refrigerator not vacuumed. ? see sample Stove drawer never cleaned Smooth top of stove not cleaned well. I left cleaner for them. Grease on top of microwave, in louvers and underneath
GREEN BEDROOM Sawdust on walls, blinds and doors not washed (sample included)
BLUE BEDROOM Doors not washed- at this point I gave up looking for sawdust on walls as I knew there would be some. I would assume that washing woodwork would include doors and blinds. Cobwebs in closet
LIVING ROOM Cobwebs in corners of room Blinds dirty.
BATH I believe a mop was used on floor and I needed to get down and wash around the toilet base to get dirt out. Fan in ceiling not touched and FULL of sawdust that can be removed with a vacuum.
I spent yesterday trying to clean up after them instead of painting so that my daughter could move in this weekend. That is not happening. My daughter did the walk through with the supervisor and on the surface, things did look good but on closer observation, the above appeared. At a cost of $350 and with not being able to use the 20% coupon that I printed off Angie?s website which was also an incentive to call your company, I truly believe that this job could have been done much better especially considering that it was upgraded from Moving In cleaning because I knew that a lot had to be done. I had explained to the supervisor that my daughter is highly allergic to oak and could not breathe in the house which is why we were hiring someone to do it. Also, no one should have to live with another family?s dirt which is why your business is so important to people who are moving into a home. I guess when I chose your firm off of Angie?s list; I expected that women would be cleaning this home. I did not expect young adults to be doing it and I feel that only a woman who has owned/lived in her own home, could understand what needs to be done in a home to make it clean. Some things can?t be ?taught? to young adults who don?t care to take pride in their job, as evidenced by the two young people who remained in the car while she was cleaning up after them. The supervisor did manage to get one person to come inside but the other person remained in the car. I apologize for the length of this letter but felt that you needed to be apprised of this situation since your company?s reputation must be important to you. I realize that we are only a customer but having been in the service industry for the past 53 years, I believe that feedback from customer is important even if it is negative. Our experience with Ocean State Cleaning Services was obviously very disappointing.
Dear Mrs. .....,
I found your service from Angie?s List and am giving you the courtesy of hearing from me before I post an unsatisfactory review on there. I contracted with your company to do a Deep Cleaning for Friday, 2/24 at ......Coventry. I realize that there was a scheduling problem as we had delays due to wood flooring that was being installed and I did appreciate being fit in. I explained this to (supervisor) and told her that we would need a thorough cleaning because of the sawdust resulting from the installation. When (removed for privacy) and her crew showed up before 11 a.m. on Friday, I explained to her that all the walls, baseboards, and doors would need to be washed due to the sawdust deposit. (removed for privacy) stated that we were not down for a Deep Cleaning and needed to call her supervisor. I must tell you now that this home was devoid of furniture making the cleaning quite easy. She also commented that this home would be easy to do. Less than 2 hours later, she called to say they were through which thoroughly amazed me but now I understand why they were done so ?quickly?. They didn?t do the job well at all. I think that....... was surprised also because she came to inspect personally.
When we arrived back at the home, I asked her if they were able to clean all the kitchen cabinets and she said yes. I also asked her if she used the stools in the garage and she stated that she was tall enough to reach everything. Well she obviously was not as the cabinet above the refrigerator and stove were not done nor was the top of the refrigerator. In the dining area of the kitchen, we had a linen chest sitting. As I was checking to see if the sawdust was off the chest, I moved the chest only to find a HUGE amount of sawdust beneath it. Evidently they did not vacuum or wash under the chest. She was embarrassed and did clean under it for us. Then I noticed that the blinds were still full of sawdust and she proceeded to take care of that. I wondered how they could have washed the windows without the sawdust falling on them and I still am wondering if they were even done. I must add here that we did not stay to supervise because (1) there is no furniture to sit on and (2) I wrongly assumed that this was a professional crew that could be trusted to do the job well.The supervisor appeared shortly thereafter which I found interesting and did her walk through and also found things that were not done. She did make them clean the items she found. She found crumbs in the kitchen drawers. After they left, we found crumbs under the cabinets which made us look further to see what they had not done. I have listed what we found:
KITCHEN: Behind sink faucet not cleaned Refrigerator shelves had crud in between shelves Light fixtures not cleaned. Dirty with dead insects in them Blind over sink full of sawdust Cabinet over fridge not cleaned and top of refrigerator filthy ? 9see sample0 Under stove and refrigerator not vacuumed. ? see sample Stove drawer never cleaned Smooth top of stove not cleaned well. I left cleaner for them. Grease on top of microwave, in louvers and underneath
GREEN BEDROOM Sawdust on walls, blinds and doors not washed (sample included)
BLUE BEDROOM Doors not washed- at this point I gave up looking for sawdust on walls as I knew there would be some. I would assume that washing woodwork would include doors and blinds. Cobwebs in closet
LIVING ROOM Cobwebs in corners of room Blinds dirty.
BATH I believe a mop was used on floor and I needed to get down and wash around the toilet base to get dirt out. Fan in ceiling not touched and FULL of sawdust that can be removed with a vacuum.
I spent yesterday trying to clean up after them instead of painting so that my daughter could move in this weekend. That is not happening. My daughter did the walk through with the supervisor and on the surface, things did look good but on closer observation, the above appeared. At a cost of $350 and with not being able to use the 20% coupon that I printed off Angie?s website which was also an incentive to call your company, I truly believe that this job could have been done much better especially considering that it was upgraded from Moving In cleaning because I knew that a lot had to be done. I had explained to the supervisor that my daughter is highly allergic to oak and could not breathe in the house which is why we were hiring someone to do it. Also, no one should have to live with another family?s dirt which is why your business is so important to people who are moving into a home. I guess when I chose your firm off of Angie?s list; I expected that women would be cleaning this home. I did not expect young adults to be doing it and I feel that only a woman who has owned/lived in her own home, could understand what needs to be done in a home to make it clean. Some things can?t be ?taught? to young adults who don?t care to take pride in their job, as evidenced by the two young people who remained in the car while she was cleaning up after them. The supervisor did manage to get one person to come inside but the other person remained in the car. I apologize for the length of this letter but felt that you needed to be apprised of this situation since your company?s reputation must be important to you. I realize that we are only a customer but having been in the service industry for the past 53 years, I believe that feedback from customer is important even if it is negative. Our experience with Ocean State Cleaning Services was obviously very disappointing.
Response from ABC Cleaning Company
"Our company sent a quality control manager to visit the home during the cleaning, and reported that the member was present during at least the last hour of the cleaning or longer. A walkthrough of the home was done by our manager, the workers re-addressed a few items under our manager’s advisement, and then the member and her daughter were walked through each room of the home together with our manager. Any issues of concern could have been addressed at that time. The workers were told to take off their shoes by the membe and her daughter, and were also told to take care with the floors, so they carried the vacuum’s barrel body by the handle. According to our manager, the member was witness to all of these things, so it is unclear why claims are being made that the floors were scuffed by shoes and vacuums, or that items were not cleaned when the team was cleaning those items in front of the customer. If there had been concerns while the team was still in the home, it could have been addressed at that time. Dust from construction remains airborne and re-settles for several weeks following construction. It does not surprise me in the least that construction dust should reappear the following day(s) afterwards. That being said, I do not understand why the member made no attempt to contact our office the following day when she discovered that newly cleaned surfaces seemed unclean. Even if she had been redirected to an answering service the message could have been left in due diligence towards addressing any questions, comments or concerns. Additionally, email services are also available to contact our company in an expedient fashion. The home was reviewed by management and was informed by the customer at the time of the appointment that the job had been performed satisfactorily. Given that the grades on this review reflect mostly on the price, it is my opinion that this customer was interested in a low-cost job, which she did not order."
Barbara M.
Mar 2012
I have been using Ocean State House Cleaning for six years. Teams of two come every other week. They are on time and trustworthy. I leave them a list of things to do and they sign the list. We are not always home and we have never had a problem.
Jacquelyn C.
Mar 2012
They were fast, efficient and friendly. Quality of the work was excellent.
Meredith A.
Mar 2012
HERE IS THE EXACT EMAIL I SENT TO THE COMPANY, TO WHICH I DID NOT RECEIVE A RESPONSE:
I just wanted to provide some feedback on the cleaning I had on Monday. Things did not start well, as my appointment was for 9 am and due to unforeseen circumstances, no one arrived until 11 am. I was called before 9 am and was told that someone called out sick and that they were an hour behind. Then I received another call that the house prior to mine, ?took longer than expected? and so they wouldn?t arrive until 11 am. I understand that things happen, but needless to say, we were not off to a good start nor a good first impression. I will note that extra workers did show up later, which helped to expedite the cleaning. The team leader was nice but seemed nervous around me. I expected an apology upon her arrival but it was more like, ?I couldn?t help anyone calling out so let it go.? As far as the actual cleaning, it was acceptable. I couldn?t really inspect before they left because they did the floors last and were still very wet when I was asked to walk around and check. Very odd, as I didn?t want to have footprints all over my newly washed hardwoods so I had to skip around on rugs and just take their word for it. I asked for a deep cleaning and told the team leader that my main concern was the dust from construction. I even moved big pieces of furniture as I wanted them to get access to radiators, etc. However, if I didn?t move it, neither did they-except for maybe the couch. This really showed when it came to the floors. The back bathroom floor was left streaky and one of the bedrooms-which again were not detected until they left and when the floors dried. Rugs were not always lifted or removed in some rooms and in the hallway and so they just mopped around them (I understand not moving large rugs with furniture but these were small and with nothing on them [i.e. hallway runners]). Even if there was a vase or other small object on the floor, they did not move it to dust the radiator or to wash the floor. They did not dust the one ceiling fan we have because they ?couldn?t reach it?. I am not understanding why a cleaning company does not have extensions for their dusters but I recommend you invest in some. A lot of furniture was not dusted on the front and sides, ledges, etc.-just the tops. All in all, the cleaning was ?okay?. I did not feel I got a ?deep cleaning? worth $315, to me it was more of a basic, general cleaning. I expected the workers to really get down and dirty, as I would have done if I decided to handle this on my own. Again, your checklist is a helpful tool but really, it?s a very odd thing to ask a homeowner to walk around on freshly cleaned, wet floors to assess the cleaning. Had this not been the situation, I would have checked every radiator, corner, etc. and pointed it out at that time. I was also expecting the leader to show me what was done, not for me to have to read the list and figure it out. This would be a more effective approach in the future. I think at this point, I will not be looking into a regularly scheduled cleaning. I would have had to been very impressed by the deep cleaning to feel that regularly scheduled cleaning were worth the money. I wanted to feel that they did a better job than I could have and was assuming that they would turn my house ?upside down? to clean it, something I and **** couldn?t find time to do on our own and I just didn?t get that.
I just wanted to provide some feedback on the cleaning I had on Monday. Things did not start well, as my appointment was for 9 am and due to unforeseen circumstances, no one arrived until 11 am. I was called before 9 am and was told that someone called out sick and that they were an hour behind. Then I received another call that the house prior to mine, ?took longer than expected? and so they wouldn?t arrive until 11 am. I understand that things happen, but needless to say, we were not off to a good start nor a good first impression. I will note that extra workers did show up later, which helped to expedite the cleaning. The team leader was nice but seemed nervous around me. I expected an apology upon her arrival but it was more like, ?I couldn?t help anyone calling out so let it go.? As far as the actual cleaning, it was acceptable. I couldn?t really inspect before they left because they did the floors last and were still very wet when I was asked to walk around and check. Very odd, as I didn?t want to have footprints all over my newly washed hardwoods so I had to skip around on rugs and just take their word for it. I asked for a deep cleaning and told the team leader that my main concern was the dust from construction. I even moved big pieces of furniture as I wanted them to get access to radiators, etc. However, if I didn?t move it, neither did they-except for maybe the couch. This really showed when it came to the floors. The back bathroom floor was left streaky and one of the bedrooms-which again were not detected until they left and when the floors dried. Rugs were not always lifted or removed in some rooms and in the hallway and so they just mopped around them (I understand not moving large rugs with furniture but these were small and with nothing on them [i.e. hallway runners]). Even if there was a vase or other small object on the floor, they did not move it to dust the radiator or to wash the floor. They did not dust the one ceiling fan we have because they ?couldn?t reach it?. I am not understanding why a cleaning company does not have extensions for their dusters but I recommend you invest in some. A lot of furniture was not dusted on the front and sides, ledges, etc.-just the tops. All in all, the cleaning was ?okay?. I did not feel I got a ?deep cleaning? worth $315, to me it was more of a basic, general cleaning. I expected the workers to really get down and dirty, as I would have done if I decided to handle this on my own. Again, your checklist is a helpful tool but really, it?s a very odd thing to ask a homeowner to walk around on freshly cleaned, wet floors to assess the cleaning. Had this not been the situation, I would have checked every radiator, corner, etc. and pointed it out at that time. I was also expecting the leader to show me what was done, not for me to have to read the list and figure it out. This would be a more effective approach in the future. I think at this point, I will not be looking into a regularly scheduled cleaning. I would have had to been very impressed by the deep cleaning to feel that regularly scheduled cleaning were worth the money. I wanted to feel that they did a better job than I could have and was assuming that they would turn my house ?upside down? to clean it, something I and **** couldn?t find time to do on our own and I just didn?t get that.
Response from ABC Cleaning Company
"Had we been made aware that the client was unhappy with her cleaning we would have worked with the client to make sure she was satisfied, however, we cannot fix a problem if we are left unaware of it. Our phone calls to this client to see if she was happy with her cleaning went unanswered and our recent calls to the client concerning this review have also gone unreturned. I have looked back over our records we did not receive the email that the client says she sent to us. We also did not receive any phone call from this client about any concerns that she may have had about the cleaning. I'm confused as to why someone would take the time to leave such a lengthy email as this client claims and then not follow up with a phone call when the email went unanswered."
Anne G.
Mar 2012
On their first visit, we gave them an A. Two women arrived promptly at 9 am with vacuum and cleaning materials. We had prepared a list of tasks and priorities, which they completed carefully and thoroughly in two hours. We are very pleased and plan to have them return at least monthly. We talked with them about requesting "natural" cleaning agents in the future, since we are concerned about the effect on them of using environmentally unsafe brands that could be harmful to them. They said that we can request safe and natural products in the future.
UPDATE: After giving the company an A on our first experience, we had this company return the following month, and we were disappointed; The work was inconsistent. They sent two new people, and we needed to explain the routine again. They wet-mopped the kitchen floor without moving the chairs and did not dry any of the floors or stairs they had wet-mopped. I called to inquire and was told that I should have specified drying after the wet-mop, and also that they are instructed not to move any furniture.
The work is not professional, and I would not grade it higher than a C.
UPDATE: After giving the company an A on our first experience, we had this company return the following month, and we were disappointed; The work was inconsistent. They sent two new people, and we needed to explain the routine again. They wet-mopped the kitchen floor without moving the chairs and did not dry any of the floors or stairs they had wet-mopped. I called to inquire and was told that I should have specified drying after the wet-mop, and also that they are instructed not to move any furniture.
The work is not professional, and I would not grade it higher than a C.
Alison V.
Mar 2012
I hired Ocean State House Cleaning to clean my house every other week. I have been so thrilled with the work they do! I get to come home to a clean house, and they make my life so much easier. I have been impressed with their services and responsiveness from day one. I highly recommend this company, and my mother is having them come over her house too, starting next week. Ocean State House Cleaning is absolutely the best!
Marie Z.
Mar 2012
They did a good job.
Sheila B.
Mar 2012
They did an ok job.
Response from ABC Cleaning Company
"We have not cleaned for this client in over 6 months. We had to drop her off our schedule after she was a no-show to over 6 scheduled appointments."
Jane M.
Feb 2012
Ocean State House Cleaning has been cleaning my home every other week for approximately a year and a half. I have been very satisfied with the service I receive. I can count on them showing up on time with their own equipment and doing a great job. We have had unique circumstances at times and they have always accommodated our needs. With three large dogs and grandchildren, this can be a challenge that is always met with great attitudes. I look forward to every other Thursday as I can count on a sparkling clean house. I wouldn't hesitate to recommend Ocean State House Cleaning.
Nicole L.
Feb 2012
We've been using this company for quite awhile nowand we use them bi-weekly for basic housecleaning. They don't always send the same team which would be my only negative critique as I feel we'd get slightly better service if we always had the same team who was familiar with what needs to be done and where stuff is. I had been leaving a note every week as to what needed to be done and where stuff was but that got tiring so now I just assume they'll figure it out. Some teams are definitely better than others but overall for the price I pay I'm happy with the service they provide and with my busy schedule it's that much less that I have to worry about! I would and have recommended this company to friends and plan to continue using them.
Cheryl P.
Feb 2012
still with them and happy.
Still use them weekly and plan to continue.
Still use them weekly and plan to continue.
Kara N.
Sep 2011
The girls called me on their way and when they arrived they got straight to work, by the time they were done my house was sparkling and I didn't have to lift a finger. I couldn't have been happier, I've just called to have them come back regularly, I don't know how I lived without them before.
Geoffery G.
Sep 2011
IT was fine, but I would not use them again. Not thorough enough.
Response from ABC Cleaning Company
"We cleaned for this client on April 25, 2011 not June 15th as stated in this review which I should also add was left on Sept 6, 2011, almost 5 months after the service was provided. This client purchased a Groupon for 1.5 hrs of cleaning services from a team of 2 maids for $60 not the $90 her husband claims. I should also add that the Groupon was good for BASIC CLEANING SERVICES ONLY and not deep cleaning services as the clients claims. The client paid for 1.5 hrs of cleaning services and that is what she received according to the terms of the Groupon she purchased. I have gone back over her service records and it shows that we offered to stay additional time to finish the areas that we were not able to accomplish in the 1.5 hrs of cleaning that she had paid for initially. She declined our offer to purchase additional time at ½ the cost of our normal hourly rate to complete the cleaning and this is why her ceiling fans, kitchen cabinets and baseboard were not cleaned. I’m sorry but we cannot be expected to clean for free. No complaints were made by this client to us concerning the quality of the cleaning and it appears that there are no complaints about the quality of the cleaning in this review, only that we were not able to complete all the tasks she wanted done in the allotted amount of time hence her complaint of us not being “thorough enough”."
JANE K.
Jul 2011
Ocean State House Cleaning
They do general housecleaning.
Reasonably price and reasonably job.
"Once" in a while they may not do as good of a job.
So they will come back to do what they missed.
Very responsive.
Really good Service !
They do general housecleaning.
Reasonably price and reasonably job.
"Once" in a while they may not do as good of a job.
So they will come back to do what they missed.
Very responsive.
Really good Service !
Hope F.
Jun 2011
Two girls showed up with a list of things they would do for us. That really impressed my wife. However, they didn?t do more than 60% of the list, if they did that much work. After 1 hour and 5 minutes, they left the house in an absolute mess. They didn?t clean the baseboards, polish furniture, or dust on top of the refrigerator like they said they would on the list. They vacuumed poorly, left a mess in the bathroom with towels thrown about everywhere, and the kitchen floor was left greasy after they mopped it. It seemed like they were only here to get here and then leave to do more jobs. We would rather throw $70 out of the window instead of spending it on poor workmanship like was performed on our house. Other than taking out the garbage, they didn?t do anything well.
After the girls left, my wife called the owner. Since no one answered, she left a message. There was never a call back. Since the house was in such disarray, we had to clean the house after they left. We vacuumed, washed the floor on hands and knees, straightened towels in the bathroom, and put the house back into order. My wife called back later in the day after we cleaned the 40% of the list that wasn?t done at all. The owner said that she never received a call even though my life left a message. Since we cleaned the house and put things back in order, the owner said nothing could be done about the poor work. The owner was very curt with my wife and didn?t treat her properly. She apparently doesn?t understand how to work with people.
After the girls left, my wife called the owner. Since no one answered, she left a message. There was never a call back. Since the house was in such disarray, we had to clean the house after they left. We vacuumed, washed the floor on hands and knees, straightened towels in the bathroom, and put the house back into order. My wife called back later in the day after we cleaned the 40% of the list that wasn?t done at all. The owner said that she never received a call even though my life left a message. Since we cleaned the house and put things back in order, the owner said nothing could be done about the poor work. The owner was very curt with my wife and didn?t treat her properly. She apparently doesn?t understand how to work with people.
Response from ABC Cleaning Company
"I am very sorry to hear that you had such a bad experience with my company. I would like to say however that it was not me that your wife spoke with. Your wife spoke with my office manager and she is not the owner of the company. When you wife called to complain about the service Kara was very willing to try to work something out including coming back out the home to inspect the work that was done that day and fixing any areas of concern. We do have a company policy concerning complaints which states that all complaints must be made within 24 hrs and that the client must allow us re-access to the home so we can inspect the job that was done to validate the complaints. Although your wife called us within the 24hr time frame, she would not allow us access to the home to inspect the work that was done and fix any areas of concern. She stated that she had already re-cleaned the home. We cannot validate a complaint unless we are allowed to see the work that was done and your wife did not allow us that opportunity. Had we been allowed we would have remedied the situation immediately."
Ellen C.
Mar 2011
I am extremely pleased with the services provided and the people that come into my home to do the job. They are honest and trustworthy, professional, on time, and friendly. My recommendation would be to anyone who is looking for this service, do not hesitate to call them and start using their services.
Abigail A.
Feb 2011
Ocean State did great. They showed up when they were supposed to and cleaned when they were supposed to. It was an empty house we were selling and the buyers were happy to walk into the house after it was cleaned. The price was right and the women were friendly. It went the way it was supposed to go.
Robyn T.
Dec 2010
First clean went well. They were quick I n responding to my request for an estimate and prompt in getting me on a bi weekly schedule. However when it came time for the second clean they first showed up on the wrong day. Their schedule manager admitted to messing up and assured me they would be here to clean as scheduled Monday 12/20 at 9 AM. I waited for them and tried contacting the office at half hour and an hour past the scheduled time to no avail. I have still not heard from them as to why they did not show up. Now I have to try to fit in cleaning my house this busiest of weeks. There was a reason I hired a cleaning company and now they really let me down. If you need a reliable cleaning company then don't choose OSHC. Response to OSHC response: First, I did not want reassurance that I could be placed on OSHC recurring schedule, I just said "I need a guaranteed reliable cleaning service" and I thought she understood based upon my response to the experience I no longer felt OSHC was a "guaranteed reliable cleaning service" . My email response was as follows. "I am sorry to hear you are all experiencing health issues. As I explained to Kara, Monday is the day I needed my house cleaned. Not Friday, not Tuesday, not Wednesday and not Thursday. I have a very tight schedule trying to balance my family's schedule and numerous jobs of my own and seeing that the house needed to be cleaned today or it would not be able to be cleaned for another week (due to my household's schedule)... I cleaned it myself. So again, no other day this week would work to have anyone come into my home to clean it from my schedule and second I am not willing to pay anyone anything to clean a house that I just cleaned. As far as what you could do to make this right, I just need a guaranteed, reliable cleaning service that will come to my house at 9 AM every other Monday. I was pleased with the initial cleaning performed by OSHC. I was pleased with the first contacts with your company and the prompt scheduling of the cleanings. Our family had been discussing for over 2 years the possibility of hiring a company to clean every other week to help reduce some of the stress that my husband and I are experiencing trying to get everything done. When we saw your company on Angie's List we thought OSHC would be a company we could trust to come into our home." My response to the owner's email once she realized I had posted a review on Angie's List, which I did after not hearing from the company for over 7 hours from the time they were schedule to arrive at my home. "I posted the review on Angie's List yesterday at 4 PM. It had been 7 hours since your your company was supposed to be at my house and despite repeated attempts on my part to reach your company's office via telephone and email in that 7 hour period I had not heard from your company. It was 4:40 PM before Kara attempted to contact me. I really find it hard to believe in the age of 3G cell phones, etc. that a company could be so out of contact during normal business hours with not only its customers, but also its own staff that something like this could have occurred. Kara said that she had placed my house on the crew's list and left a note for them in the office, but they didn't see it and didn't have my address or phone number, and, I am assuming due to the special circumstances you spoke of, no one was in the office they could contact. So this means if anything came up the cleaning crew was completely out of contact with the managers? Even if none of the managers could be in the office, someone should have been contactable at least by the cleaning crew during working hours. Suppose something else happened at a job and the homeowner wasn't around and they needed to contact a manager and were unable to do so. Seems kinda risky to me and also reflects a gap in the company's organization. A gap potential clients should be aware of. I did mention I would be posting a review on Angie's List. I am sorry you feel this review is unfair to your company, but I do not see it that way. The point of Angie's List is that consumers can get honest opinions and recommendations of companies. I found your company on Angie's List. I liked the fact that it had good reviews, seemed very professional and was not a 'one person' cleaning company. However I now see from this experience this is a disadvantage if the larger company is lacking in areas of communication which can affect the job at hand. If a company does not want to risk a negative review then the choices are simple, make sure there are no 'gaps' in your organization that could lead to a negative review or stay off of Angie's List. I am willing to update the review, adding your offers to come another day this week and at a discounted price. But I will need to mention that the first contact from your company and these offers came 7 hours and 40 minutes after the scheduled appointment and until that time I was unable to reach anyone at your company and no one attempted to contact me. Also, I still need to include that having in advance confirmed the Monday appointment, and having repeatedly mentioned to your scheduling manager that Mondays were really the only day that worked for my family, and having repeatedly mention in voice mail and email that I ended up cleaning the house myself on Monday when it was clear no one was coming these offers were of little value to me. If you like I could also include the information about 'special circumstances' led to under-staffing in the office and caused a major gap in communication between management-staff-clients which meant that staff could not contact managers for missing information (where to go, who to call) and clients could not contact managers and receive a timely response when the cleaning crew did not show up. Would you rather the review contain this information?" It is ultimately up to the Angie's List member to decide for his or her self whether or not they wish to work with a company based upon the reviews of other members. That is after all the point of Angie's List. If it is only one bad review then perhaps a member would rather just ask the company if they have addressed the situation that led to the poor review and then based on that conversation directly with the company determine if they want to hire it for the job. If a company is so sensitive to any review that is not 100% positive on Angie's List that they think a person is trying to destroy their reputation online, then maybe they shouldn't be on Angie's List, because it is not about 'good' reviews or 'bad' reviews or trying to 'ruin reputations online', it is about 'honest' reviews. Fellow Angie's List members this was from my perspective, my honest review of my experience with this company. But everyone has different experiences and different perspectives and this is just one tool in the decision making process.
Response from ABC Cleaning Company
"Below is a coopy of the email sent to this client yesterday as soon as I realized there was a problem: "My name is Anne Aldridge and I am the owner of Ocean State House Cleaning. I apologize for the experience you have had with my company. I have been out of the office for the last two weeks recovering from abdominal surgery but I have tried to keep tabs on things by working from home. Kara works in the office with another employee who has also been out sick since last week. Kara has been left trying to juggle managing the entire cleaning staff, all the clients plus her regular office duties. I am not trying to make excuses but this was truly an oversight and not malicious on Kara's end. I see that Kara offered $20 off your next cleaning but you did not find this equitable. I could offer to reduce this week's cleaning by 50% as a way to make amends. Please let me know what I can do to make this right for you. We do take customer service very seriously but we have a had to deal with an unusual set of circumstances over the past week." The client returned this email and stated that she did not wish for a % off her cleaning but rather wanted reassurance that we could place her on a recurring schedule on Mondays. I have gone above and beyond to assist this client but it seems nothing is good enough short of attempting to ruin our reputation online. Considering the unusual set of circumstances, and the fact that I offered to do whatever is necessary to make this client happy, this review is incredibly unfair. I am amazed that even as we were trying to work this issue out with the client, and before a resolution could be made, the client still felt it her obligation to post such an unsavory review."
Tina W.
Sep 2010
I've used Ocean State for about 6 months now and I am thrilled with the service. They're flexible about scheduling, which is key because I can't maintain a set weekly schedule because of work demands. They keep a detailed list of my preferences and every team that has come out so far (about 6) has gotten it right. The teams are friendly and flexible when they're here too. I work from home and they are always really easy about working around my work schedule to clean my office without disruption. I left clean sheets out on a couple of the beds once because I hadn't gotten to it before they arrived and much to my surprise (and delight!) the beds were all made up before they left. Aside from all of the "bonuses", they do a really thorough cleaning job.
Anna F.
Aug 2010
I hired Ocean State House Cleaning to do the "heavy" cleaning jobs in my apartment such as the bathrooms, kitchen and floors. My apartment is very tidy for the most part but I just hate doing the more strenuous jobs like scrubbing tiles and floors. I was pleased with the company's punctuality, responsiveness (to phone calls) and professionalism. They did do what they said they were going to do and the girls seemed to work hard. On the other hand I was really looking for heavier cleaning that I dont want to do myself, like scrubbing away mildew from between shower tiles, bathroom floor tiles, and greasy dirt buildup on wood floors. I guess what I am trying to say is that their cleaning was much lighter than I had expected and hoped for. I dont really have enough money right now for light cleaning, I really need someone to help me with the heavier jobs. I never tried to discuss this with them but I have a feeling that this is just the type of cleaning this service does, fast, relatively light and punctual. It almost seemed like they used diluted soaps or very mild cleansers. I'm not opposed to using this service again, if I have the money or the reason to need a light cleaning done quickly. But what I really need on a regular basis and will now continue searching for is a service or a person who does more thorough, heavier cleaning. I hope that the girls who did this cleaning dont get in any trouble over my review, it really seemed to me that they were doing as they were instructed by the company and that it wasnt at all a matter of doing poor work, just a matter of the company's perspective on the perimeters of the job at hand and how clean is "clean enough".
Response from ABC Cleaning Company
"Thank you Member for your review of our work. It sounds like perhaps you were looking for a deep fall/spring type level of service. We had you booked for a basic cleaning. A deep cleaning of your apartment would have been around $200-$250. I would also like to add that we do NOT EVER dilute our cleaning chemicals and I'm a bit offended that this was insinuated. I'm sorry that the level of service you recieved was not what you were expecting, however, it was a basic cleaning you booked with us and not the deep cleaning that it appears that you expected. A basic cleaning is the type of cleaning a home-owner would perform in their own home on a weekly, bi-weekly or monthly basis to MAINTAIN their home. If you needed tiles/grout scrubbed, wood floors waxed ect you would have need to book a deep cleaning service with us which would have been at a higher cost."
Jane M.
Aug 2010
It was overall a very good experience. They showed up on time and started immediately. They brought their own supplies and equipment. The estimate was very reasonable and the girls were very professional. They estimated that it would take 3 hours and it was right on the nose. I was even more impressed when Alissa showed up to inspect what the girls had done. I would not hesitate to recommended Ocean State House Cleaning.
Angela S.
Apr 2010
The two ladies showed up on time and cleaned everything just as I requested. They used their own supplies.
Janice R.
Jan 2010
Once again they did an excellent job. We were very satisfied with the team that came to clean for us. My wife was concerned that the cleaners might be a bit frazzled seeing as it was so close to the holidays but they really did a fantastic job and we didn't feel as though the job was rushed at all. The floors were spotless and they even went over the wood floors 3 times to make sure they were spotless. Once with the vacuum, again with a dust mop after vacuuming and then again to dry the floors after they were washed. The bathrooms truely sparkled and everything else from the kitchen, living room, bedrooms ect were spotless. I highly recommend this company for house cleaning and we've already referred several of our neigbors to them. It was a big help to have the house cleaned before the Christmas holiday and it was a relief to get that "dog smell" out of the house before the guests arrived.
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FAQ
ABC Cleaning Company is currently rated 4.3 overall out of 5.
No, ABC Cleaning Company does not offer free project estimates.
No, ABC Cleaning Company does not offer eco-friendly accreditations.
No, ABC Cleaning Company does not offer a senior discount.
No, ABC Cleaning Company does not offer emergency services.
No, ABC Cleaning Company does not offer warranties.