Call The Whale

Work was done quickly and professionally.

Professional,friendly and efficient. I will use them again if the need arises. Will recommend them.

An amazing company to do businesses with. Great customer service, quality work. Definitely would recommend and already have.

Repair technician was punctual knowledgeable efficient and courteous.

They investigated my AC issue, the repair cost was very expensive

There was a scheduling challenge that left me calling them to find out what time a technician would be coming. They could not give me a specific time frame;" just sometime today". I was texted the salesman's information which was very informative and he broke down some other options to upgrade and optimize my system.

on time and finished job quickly

Friendly and professional. Great customer care.

First impression: Outstanding!

Great experience with County Wide! They were able to fit us in with a very busy schedule. The team was on time, knowledgeable, and very professional. Highly recommend!

He fixed the apparent problem but shower pressure still lower than I wanted.

Very professional and knowledgeable about product

Good company to work with, they called when they were on their way.

He did good work

technician did outstanding job.

Professional friendly service. We finally have comfort upstairs with the new thermostat. Should work well for comfort and efficiency over time. Loved using our new thermostat yesterday when we had to turn the AC back on from a hot spell. Thank you!

Very good communications. Identifying the technician before the service gives confidence that the right person is at your door

They couldn’t do the job.

Job well done in record time

Great communication, very professional

They came promptly, offered multiple solutions and price points, and eventually were hired to replace our entire system.

Opened a contract on Friday and they were at my house Monday morning. Day 1 – they put down drop cloth, ripped out the old central air handler/condenser unit and fiberglass ducting. Installed new air handler and condenser unit. Before leaving; they picked up the drop cloth and all debris. Day 2 – they put down drop cloth, installed new ducting and started up the system, checked the air flow and overall operation. Before leaving; they picked up the drop cloth and all debris. A great bunch of Technicians.

I can attest to everything Shaheen S. says below. Our experiences have been practically identical! We hired County Wide to replace an aging a/c system on June 25, 2018. There is not enough space here for me to adequately express all the issues we encountered but I cannot be any stronger in my disdain for this company. I will simply say that all the fears a homeowner has about hiring unscrupulous and unqualified contractors were realized with this company. Not only did the system not function from the very first day of installation but the company has still not resolved the issues after 3 months and 11 separate service calls. Management simply does not care! They talk a great game about service and standing behind their work but there is absolutely no follow through. It honestly seemed as if the company just gave up on the job and wrote it off. Front desk staff were always polite but whenever we called to speak to the installation, service or operations managers they were always unavailable or on another call. Even the staff seemed embarrassed repeating the same thing each time. Promises were made and broken, time after time after time. Each technician would come out and swear he would make your problem my problem and then never be heard from again! It was surreal! The salesman who sold us the job quit before it was completed but not before giving us an earful about the internal management and personnel issues the company was undergoing and the resulting poor quality of their service. Just a disgruntled employee? Possibly, but our experience bears out all his comments. We ultimately had to hire another contractor to assist us since County Wide was doing nothing. The new contractor found so many problems that they determined the system was unsalvageable. I might have been skeptical if I hadn't experienced County Wide's incompetence first hand. The new contractor was hesitant to disparage another HVAC contractor but finally admitted he'd never before seen an installation done so poorly. We had to remove all the work County Wide did and reinstall new equipment from the beginning. We now, finally, have a functioning a/c system. We've subsequently checked with the State and learned that three of the County Wide employees who worked on our system were not licensed at the time the work was performed. We currently have complaints filed with the Department of Consumer Protection and the state Attorney General's office. Fortunately we were able to stop payment on the check before it was processed so we did not lose any money. What this interaction did cost us was an entire summer filled with anger, frustration and a lot of hot days at home. I hope to spare other homeowners the horrible experience we had. I strongly urge everyone to avoid using this company.

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cleaned my furnace were courteous and left no mess and he was nice to my dogs! would recommend them