Ace Wood Flooring

Ace Wood Flooring have done unbelievable amounts of work for us, from installing tiles and laminates. They redid the wood floors in the new house we just moved into. Their work is impeccable.

Great! My floors came out better than we ever could have imagined.

They showed up on time with a crew ready to work. Our LR is large and the hallway is long -- both areas had OLD engineered wood floors that HAD to be removed. The DR had an old, worn carpet. the crew got right to work removing all the old flooring which was pretty bad and they removed the old carpet in DR. They cleaned up as they went which kept the dust and debris to a minimum. They started laying the flooring later the same day and it was really gorgeous. They were courteous and very professional and even put up with my questions as they worked -- I was interested in how and why they did things the way they were doing it. We thought it was going to be almost a whole week job due to the size of the rooms and hallway. They came the next day on time and by the end of the day it was about 85% finished!! The foreman, Jim was very meticulous in ensuring that everything was exactly to measurement. They came on the 3rd day to put down quarter round and to totally clean up. The floors look absolutely fantastic. I wish I could attach some before and after pictures or even ones I took during the whole process. I would highly recommend them to anyone looking for a great looking floor -- they are true craftsmen!

Very prompt estimate and job accomplished as promised. quality of work was excellent. Only negative was the could have done a better job putting up plastic over opening into the rest of the house. But in general a good experience .

They were fantastic! Troy and Jason came to assess the job. Gave us a quote right on the spot. Super friendly and professional. They started the job a few days later. Sealed off the rest of the house with plastic so the sand didn't get everywhere. They were done much sooner than I had anticipated! And the floors all look wonderful. A few days after completing the job someone from the office contacted me for payment. Popped a check in the mail. Easy breezy. Would hire them again in a heart beat.

They were great to work with and were very prompt in returning my phone calls. They had information to me in a very timely manner. The work has not been done yet and the estimate was for about $7,000.

Answered my request for a quote immediately, the same day. Service was performed the dates that were best fro me. The workers were courteous and very professional. I would most readily recommend this company to my family and friends.

We selected ACE because of all the great reviews on Angie's List. They lived up to our expectations and then some. The work was much more labor intensive because they needed to undercut the ornate baseboard trim in dozens of areas, and then install the floor underneath it. They also had to remove the large front door and a pair of antique porch doors and then they had to shave the bottom of the doors slightly so they could close over the new floor height. They never complained, they never hit us up for over charges, they never missed their promised dates, and the floors look spectacular. As we continue to work on the house, we'll bring ACE back to do the same on the upstairs floors. A small but nice note: Troy ( the owner) always answers calls and emails ? even on weekends. These guys really are that good.

Troy came to give us an estimate the day we called. We scheduled the work the next week and had to cancel because we were not ready. His workers came were very professional, clean (no dust at all), and efficient. We love our "new" floor"!

I am currently looking to have some work done on my hardwood floors and having recently joined Angie's list I decided to see who they recommended. Upon searching for hardwood contractors one of the first companies recommended was ACE. After reading one of their recent reviews that expressed a concern of theft by an employee I feel compelled to share my prior experience with ACE Wood Flooring. Several years ago I contacted Troy and arranged for him to give me an estimate to refinish the hardwoods in a second floor bedroom. He gave me a fair quote and I contracted him to do the work. On the day the work was done a group of young men showed up and started the job as expected. The process was done in multiple stages during which time several crews went in an out of my house. At the time I had a brand new Nissan 350Z in my driveway. On multiple occasions throughout the day I noted several of the workers spending an inordinate amount of time looming around the car making me a little uneasy. Upon completion of the work, the floor looked ok and I was given an invoice as expected. Upon awaking and going out to the driveway the following day, I was stunned to find my car jacked up on milk crates with all 4 tires stolen. At the time I had lived in the house for 9 years and had never experienced any acts of theft. I first filed a police report and then I called Troy to voice my concern. I explained to Troy that I had strong suspicions that my tires had been stolen by one or more of his employees. The temporal relationship of the crime and the fact that the criminals used milk crates that I had recently placed on the side of my house (suggesting it was someone who had recently been to my house and knew they were there...) made it very suspicious and likely that his workers were responsible. Given that the wheels, towing, and increase in insurance premium cost in excess of $5500, I suggested that Troy question his employees prior to my paying him the $250 owed for the work. Troy immediately stated, "If my workers did it, they didn't do it while working on the job so that's not my problem." He then went on to say, "It's fine if you don't want to pay, I'll just see you in court." The police agreed that the circumstances raised suspicion towards the ACE employees, however, I had no definitive proof and therefore the next day I drove to Troy's office and begrudgingly dropped off a check for $250. While I had no complaints with the work, I felt given the circumstances it wasn't unreasonable for Troy, without admitting guilt, to at least offer to question the employees who had come to my house before becoming dismissive of my concerns and threatening to take me to court. While the work on my house may have been done several years ago, it would seem from a recent review that ACE may still suffer from the same problems of honesty and professionalism. Despite the work being good, I would never take another chance nor would I recommend them to someone else.

I called the number on a Sunday expecting to just leave my number for a return call later in the week. Troy returned my call that day. We set an appointment to come look at the job and give me a quote. I took a couple of weeks to get back to him, we booked the date for a week later. The crew arrived on time, were very professional. They explained again how the job would be performed, how long it would take, when I could walk on the floor, etc. The first day went exactly as it should have. Even after one day, the floor was incredible! I had such a dark and dirty area in front of the door that I was doubtful that it would come out so well. Day two, they performed the second coat, same routine. I arrived home very late that day, but noticed that there was a "holiday" down the center of the floor and a few rough spots on the perimeter of the hallway. I spoke with Troy the next day, he was there in 15 minutes to verify the areas, had his crew at the house in less than 1 hour to fix the issues. They did a great job, my floors literally have never looked this good. I am so pleased that I will be booking 2 more rooms this year! And quite possibly a third large room after that. Troy took no money up front, he did not hesitate to fix the spots, told me how to care for the floor in the future and was so professional throughout the experience. I have already recommended him to family and they have seen the floor and are all very impressed with the time (short) that it took, how little dust there was and how great it looks. I LOVE my floor now! Thanks Troy!!

Ace did an excellent job. Our initial phone call was returned promptly. They showed up on time answered all our questions and did a beautiful job on the floors. We would definitely call them again.

They did a very good job! They were very professional and very prompt. I think it only took them a couple of days. They were very good!

Came right away, gave me quotes for all the floors in my house and itemized it. He will do one room or all rooms depending on your preference to not inconvenience you. The owner actually came out and that impressed me. Answered my questions and was polite. Verynice and made me feel safe.

I think you can tell from the last section , it has not gone well at all. I found Ace Flooring from Angie's List. I feel it is my responsibility to tell all of you out there "buyer beware". This company did not stand by its work, left the issue in my lap and was pretty hostile to boot. Definitely had attitude. I wish Angie's List let you post pictures. I have tons of pictures showing the separations throughout the house as well as nails!

Excellent customer service, responsive and friendly. They answered phone every time and floors look awesome. Quality work. The installation of hardwood floors in 5 rooms, hallway and refinish of two rooms took less than a week. Very happy with service.

They did very well. I am happy with my new floors.

Over all I'm happy with the results of the floors. They were able to start quickly and according to our schedule. They were prompt daily. Their prices were fair. We did have to have them buff out the kitchen and some other areas due to too much hair, brush bristles found. They fixed this with no problem or extra charge. The area they replaced in our LR came out wonderful and matched well. They did everything with professionalism.

Troy is very pleasant to deal with. No nonsense professional that got us a very reasonable quote, schedule, and expectations. Our closing date was fluctuating and Troy still made it the day after closing and knocked out the refinishing of our wood floors in three days. As for the work, I never expected such a result! The refinishing revealed deep rich colors and a shine I never thought possible. We had people over and a number of them are scheduling a job with Ace. Any reasonable person will be happy with Ace. They know their business well, all the guys were respectful, and they left the place 100 times better than they found it. Thanks Troy!

We are very happy with the new flooring - it looks great, there is no squeaking any more, and everything is nice and tight. They had a challenge with the finish wrapping around the base of the stairs and made a template to bring back to the shop and custom build something over the weekend. They will be returning tomorrow to install that final piece.

Excellent work. Punctual. The workers were especially polite and efficient.

The initial contact and discussion was very informative. The quote was slightly higher than other prices I recieved, however, I was impressed with the first contact as a reflection of the company. Everything went as scheduled. The workers arrived on time and wasted no time getting to work. The workers were very professional and curtious.With this company you get what pay for. Very satisfied.

Troy came in to give us an estimate. He was punctual and very knowledgeable about flooring options and what needed to be done. His price was somewhat high, and he did not try to up sell to more expensive product. He listened to what we wanted, offered suggestions without any pressure. We are awaiting another price before we make a final decision. We want a dark feature strip added to the flooring, which Troy did not seem to feel would look good. We did have an other Company estimate the job, who has done what we're looking for, showed us pictures of previous jobs with exactly what we want and it looks great. And including the feature strip, his price is a smidgen less than Troy's. However, I was a little more impressed with Troy's overall, manner, knowledge, and presentation even though he didn't offer a portfolio of prior jobs! Will wait and see what the third company provides before finalizing the decision.

They actually had an Angie's List award that they had posted, which is why I felt comfortable using them. The sales people were great, but when we had the work crew come out some things went less than perfect. They were timely, but not specifically polite. They smoked in our doorway, and there was some cursing. In addition, when the job was completed, We had a floorboard sticking up. We spoke to them about it, and they hammered it down for several minutes, but the floorboard continues to give us issues. They attempted to charge a price that was higher than what they quoted. When questioned, it came back lower. It seemed unprofessional in that respect. The inconsistency in the pricing just seems very odd. I would use this company in the future, but only if I could get a different work crew.

I called and made an appointment to have my floors refinished, they gave me a quote over the phone. they were right on time, completed the job when they said it would be done and the price was excactly what they quoted