New England Carpet Cleaning Inc

My one tiny gripe is the quote given was for 1 mattress and 1 staircase more than I had done, but was charged the same price. Now, that is a small gripe. On to the good stuff: Very timely, and called ahead to confirm Explained what was going on through the process Showed me some tips and tricks to keeping things good Was extremely careful with personal stuff I've used at least 4 different carpet cleaners in the past. There's only two I would ever go to - and the other one is in Toronto! Joe does the work himself, shows up when he says he will and gets it right. Is there much more you want from a contractor? Nope.

.Joe, the owner, showed up right on time and was extremely professional during the entire service. He wore protective covers on his shoes for the entire job and did an EXCELLENT job! He estimated that he would be here for approximately 2 hours and his estimate was extremely accurate. I can tell you that last year I purchased a similar deal on Angie's List; and that company was here for 20 minutes for the EXACT same job. I highly recommend Joe for any and all carpet and upholstery cleaning. His work is excellent, he takes his time, and he is very detail orientated. I will use him again and I have already referred him to a few of my friends.

Carpets came out very good, even in the worst of spots. Saved us from replacing at least 2 carpets. Very accommodating and informative. Definitely will use again and would recommend to anyone. Thank you.

first I liked the new way of using a machine that is right in the home no more having a hose go out the door and make a great deal of noise. He did a good job, was on time and explained how things worked . I would use him again in the future.3 hours

He was on time and proficient in his task. He communicated his process and was complete when he said he would be.

It went real well. Did a walk through before the cleaning to discuss the process and he went to work. Carpets look great and smell good too!

They did the job that they were expected to do.

Very friendly and professional, Carpets look brand new!

The owner of the company did the rug cleaning. He was very professional, easy to talk with, and offered some practical advice. He worked quickly but throughly. I was happy with results and recommend this company.

He was very professional. It was nice to have the owner do the work. He looked at the carpets and indicated where there were problems with stains that most likely wouldn' come out and then proceeded. The bedroom had spots that did come out and he was able to lighten a set coffee stain in wool carpeting in an upstairs hallway to be not so problematic. Made our 12 year old family carpet look like new. I've used other carpet cleaning services in the past and was happiest with the results of this company.

Unfortunately, the carpet didn't really look any different afterwards, other than the black ring around the edges of the carpeting. The guy told us this happens with all light colored carpeting, but I'd never seen it before.

Our carpet was beyond repair in his opinion.

I was satisfied with the work they did.

The fellow I hired doesn't work in my area. He told me he's not gonna go that far or park at a meter and I can hire someone else and hung up.

Overall it went good. We had a problem with scheduling, he called and told me he couldn't make it on the scheduled date. He did come back at a different time and do a good job.

Service, punctuality, quality and friendliness were all great. He got just about every spot out and the carpets look beautiful. I've had a number of carpet cleaners in the past, but this was, by far, the best job done. I highly recommend them!!

They were quick to respond to my purchase within less than 24 hours, unfortunately due to being out of my service area, we had to cancel the deal.

Love the service that I received! Joe also provided me with lots of tips on what products are harmful to my carpets and pets! Outstanding job.

Arrived on time. Very personable and professional. I would use them again

That service turned out fine. They did the carpet cleaning in 2 rooms and stairway. There were no stains ON the carpet and they just did a basic cleaning. I would give them a B+.

After speaking to someone from New England we discovered they are over an hour away and decided it would be more convenient on my part to have someone closer do the carpet.

When I called to make the appointment, he informed me he would not come to my address for the job I needed.

Originally, I bought the package to clean upholstery because my senior cat had urinated on the couch and chair, he explained to me that the steam cleaning would not get out the odor. He told me I should first have the foam replaced and then he would clean the upholstery. He said, he had run into this situation in the past. Since this seemed to be a less expensive alternative that buying a new sofa, I decided to take his advice and spoke with two upholsterers. They both told me that would not work. They could replace the foam, but as soon as the upholstery was cleaned, the odor would penetrate into the new foam, and I would be back where I started. Since I could not get my money back, I had him clean some carpeting instead. I felt that New England Carpet Cleaning should have known that replacing the foam cushions before steam cleaning was not a viable option. I also felt since he could not perform the work he was hired to do, he should have offered to refund my money.

We had some contact and they let me know they did not come out to my area. I am in New Hampshire and they only do Massachusetts.

Very professional and thorough.