Regan One Hour Heating & Air Conditioning

Problem was obvious. Exactly as explained to service office when requesting service. less than an hour of labor (~ 30 minutes). Regan uses a fixed table for service calls. $119 diagnostic fee.$20 parts,$168 service fee

I went through Home Depot so I guess the price was a little less than going through them directly. The service and installation was fine. They told me that my electric bill would only go up between $50 and $75 a month to keep my heating at 70 degrees throughout the year. It has gone up significantly more so I really feel like the misrepresented. We're talking my electric bill could be $600 a month for several months. Instead of only paying $80 a month now I'm paying almost $300 a month for the yearly average. And we have to keep using a backup propane still because it's not enough to keep. So we're very disappointed with the product and I feel like they misrepresented the product.

Professional, on time, completed work in timely manner, technicians all very courteous - all was explained before they left.

The team came when they said, finished the job in a timely fashion and were very neat.

The company I had been using in the past was terrible, so I hired Regan. They were prompt, professional, and found a couple of issues with my system and quickly repaired them. My A/C is much quieter now than before which is very nice. They also noticed I had 2 roof supports that the previous A/C company removed for the install, and let me know that those needed to be fixed! They even took a picture so I could see what was wrong. I had a carpenter fix those right away.

Very professional and at a lower price than other quotes. They were very professional and upfront about cost and installation time. Very easy to schedule with. Very responsive with follow up questions. Would use them again.

the cancellation would be in affect the day of the fax/email/letter, which is now 3 months after I called to cancel. I have contacted with Vaughn. They are very responsive, a family owned company, and they figured out what was wrong with my boiler on the first visit, and I have had no problems with it since. Prior to Vaughn, the boiler would stop running several times every winter and Superior/Regan (they merged, ugh) would only be able to do a temporary fix.

I had a new heating system installed by a different plumber during a whole house renovation this summer. This winter, the heat didn't work well. I lost faith in the original plumber and was referred to Regan HVAC by several mechanical engineers. The owner Matthew Regan came out, inspected the entire system, identified the problems and had a plan plus bid for me in less than a week. His team began work the next week, and finished it quickly despite a giant blizzard stopping travel for two days. They had to replace all the pipes feeding heat to all the baseboards on the first floor of my house, because originally the wrong size and type of pipe had been used. They also had to revamp baseboard piping which originally had been installed backwards. They fixed some wiring problems with the furnace. And installed a mobile thermometer on the second floor so I could set the heat for whatever room I needed. Now, my house is finally warm and the thermometer controls work perfectly. I have been able to put the space heaters, I had been using, back in storage in the basement. The crew was very polite, friendly and tidy.

professional and fair quote

Technician showed up on time and was very friendly. Within in minutes he was able to determine the issue (a wire that was attached incorrectly). Once he fixed this the until worked as expected. I then asked him to look at the other unit as well for the same issue, but that was working correctly. I did put price only as a "B" because there was only a fixed price for the technician to come out initially (which I knew as it was disclosed ahead of time). However this fix really only took 15 minutes and if I did not ask the technician to look at the other unit he would have left after fixing the wire, and therefore would have paid $120 for 15 minutes of work. There should be some pro-rated amount for quick calls under 30 minutes, since i did feel a bit guilty keeping the technician there although I was paying for an hours worth of work.

Visited their office in order to get an estimate on installation of an HVAC split system. Went there because it was tricky to schedule a home visit. No salesperson available when i went there, but spoke with a very nice young lady (the only reason they got a "D" instead of an "F"). At her suggestion, I emailed all the information about the installation site, including several photos, for their review. I was assured, more than once, that I would be contacted with answers. After more than 2 months now without even a peep from them, I am more than a bit skeptical about the trustworthiness of what this company says.

New Year's Eve day and the house furnace stopped working. I checked Angie's List because I've never had a problem with the furnace before & had no idea who to call. I tried a couple of places who were booked for the day, then I tried Regan Heating & Air Conditioning. The person who answered was very professional, let me know right away that someone woud be by between 12- 1pm that day, asked some questions & told me the price for the service call. She called again a little before 12pm to let me know that the serviceman was finishing up his previous job and would be arriving within 30 minutes. Richard came within 30 minutes and quickly checked the furnace. He said that as far as he could tell, everything seemed to be in working order so he checked the thermostat. As he was checking the thermostat, it sparked (I saw it spark) and the problem was discovered. He gave me a price on a new thermostat with installation and he had it working in about 10 minutes. Richard was really personable, knowledgeable and fast. I would definately call Regan Heating & Air Conditioning for any issues I (hopefully not) may have in the future.

Service was excellent and when one of the units didn't circulate air appropriately they moved the unit to a better location for minimal cost. Excellent service!!!!!

Regan performed an excellent installation, the worker were professional and punctual. Bruno Vecchiarelli was excellent in answering all our questions and the work was top notch.

Very neat work... Very knowledgable and thorough.

I had originally had Barlow Heating service our heating system, and they were completely incompetent. So I called Regan. The technician was on-time and very professional. He identified the problem (a broken pressure valve) immediately, and fixed it. It was the first time in days my house was warm. He also identified a problem with our humidifier, which he told me he'd give me a quote to fix. And, he found an issue with the way our system had originally been wired, and he told me how he could fix it.

Company seems too big for me for responsive service. They could not even come out to quote on the job until 10 days later and was not flexible on date or times. Their competition is much more responsive. Wow, they told me they had 5 full-time estimators! You would think there would be some flexibility. I had no problem with the 2 people I spoke to on the phone, they were very pleasant and professional. They may be great, and many of the reviews are very good for the work performed, but I can't get past the fact that they did not even respond to my message / request left on Angie's list (they had some excuse about that) and their inflexibility on timing. I felt like I wanted them more than they wanted me. I will elect to go with a smaller, more responsive company.

The oncall person called back at 8:00pm (approximately 4 hours after call was left) and explained that it would cost a lot to come out in the evening and did i want to wait until the morning. i explained the unit was for my elderly mother and i was hesitant to wait because i wanted to be sure that someone would come next day. he explained that they scheduled service calls beginning at 7:30am and if i didnt' hear from someone by 9:00am to call them. i stayed home from work and called the office at 9:00 and left a voice message. I called again at 11:00am. Was finally called back at 1:30pm only to be told that the one (1 !) technician was out sick and i wouldn't be able to be serviced until August! When I questioned the it being weeks later, i was put on hold and the person came back and said the best they could do would be monday. i told them i would contact another company.

Proposal was very good. The contact (Gus) was very professional. we elect ed to go with an alternative vendor, Quality climat Control, who had a slightly better approach.

Office staff very helpful. Salesman very knowledgeable. Install staff very knowledgeable. Work done within proposed timeframe (3 days). Salesman not very responsive to questions after the installation. Units work very well.

Very nice and courteous. Very professional and competitive pricing. Will likely hire them to do the project. Waiting for one more estimate.

They were good. The job turned out very well.

An estimator from Regan came by to give us an estimate on a new boiler. We were shocked when he told us to keep the one we have and focus on other, less expensive energy saving items before considering replacing a working boiler. It is really rare to find individuals that are willing to give an honest opinion that sacrifices a sale. True honesty. Thank you. If we ever replace the boiler, Regan will be ourfirst choice.

Repair person showed up on time, determined the issue and had a part in the truck to fix. Explained the issue and corrected in a timely manner.

A sales person came and did some measuring and used his "calculator" to determine how big an A/C unit was needed. He then took me from room to room and outside of the house to explain exactly what the estimate would include. The installers came en-masse and finished the install in 2 days. Everyone was polite and worked efficiently. There was no mess to clean up afterward. Entering my attic to install the fan was a little messy in the den, but as soon as the attic door was closed the mess was cleaned up. I did have a question about the temperature in one of the rooms and it was addressed immediately. I was very pleased with the job and workers that performed this install.