Regan One Hour Heating & Air Conditioning

Heating and Air Conditioning, Energy Efficiency Auditing

About us

Regan One Hour Heating & Air Conditioning stands as Providence's go-to solution for all HVAC requirements. Rooted in family values and operated with commitment, we prioritize offering exemplary heating and cooling services to ensure your home's utmost comfort. Reach out to us today for all your HVAC needs!

Business highlights

51 years of trusted experience
Emergency Services Offered

Services we offer

Commercial & Residential Heating & Air Conditioning, Air quality & Tune-Ups.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.693 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
5%
3
2%
2
4%
1
10%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.6
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 1-25 of 93 reviews

Beth N.
09/2020
5.0
heating & air conditioning/hvac
  + -1 more
We could not be happier with the installation. The technicians were professional,neat and respectful. They installed the system in a timely manner and we are very happy with our new system. We would highly recommend Regan Heating and Air Conditioning!
Description of Work: install heating and ac

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank C.
09/2020
5.0
heating & air conditioning/hvac, energy audit
  + 0 more
Very well. Job was performed on time and flawlessly
Description of Work: Air compressor needed repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Robert S.
09/2020
5.0
heating & air conditioning/hvac, energy audit
  + 0 more
service was fast and efficient and they showed up on time
Description of Work: Needed annual check up of both the heating and air conditioning system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Bryan B.
10/2019
1.0
heating & air conditioning/hvac
  + -1 more
Terrible HVAC company!!! There's a reason that they get 2 stars on reputable sites. Dealt with them for multiple commercial and residential projects over the past year. Never again. Horrible experience. Bunch of liars from the top (Terry and Matt Regan) to the bottom. Way overpriced and the work is terrible. Got quotes nearly half the price yet I still went with them because I thought they were good. I even used them after my residential job because I thought maybe the commercial side would be different. Big mistake!! Been lied to on every project that I've had with them over the past year. While every installation or service call has been horrendous and time consuming. After spending over $25k with them, I had the nerve to question a $700 inspection bill which I never signed a contract and was never explained. After questioning the bill, owner called me a 'deadbeat' and threatened a lien on my property. Then the owner tells me that he likes to place 'deadbeat' signs on customer's front lawns. Against my lawyers advice, I paid the bill only to be insulted further by owner. Much better HVAC companies out there who actually treat their customers with respect and courtesy. And you won't pay double the amount for inferior work.
Description of Work: Residential and Commercial HVAC

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$25,000

Response from Regan One Hour Heating & Air Conditioning
We are sorry you feel this way we had no idea these problems existed. The customer relationship started when his Contractor requested a Residential quote. The Installation was completed October 15th 2018. Payment was made by the Contractor, on 12/10/18. There was no further correspondence between [Member Name Removed] and [Member Name Removed]’s or the Contractor about any issues with the installation, or quality of the work. In April 2019 Mr. [Member Name Removed] called to inquire about commercial work. He was interested in purchasing a building, needed 8 HVAC systems evaluated prior to decision. We agreed to do the evaluation, he was informed the work would be done on a time & material basis, charge him straight time, not overtime, and coordinated for a Saturday. The work was completed Saturday, 4/6. An invoice #323943 for $700, was sent. The additional work proposed in evaluation was completed 5/18/19 except for a filter sizing issue which was later resolved. We received final payment from Mr. [Member Name Removed]. Except for the filter sizing issue, which was entirely our fault. We were never notified of any issues. As of 9/20 $700 invoice is unpaid. [Member Name Removed] did not feel he owed us this money. Ownership continued to have back and forth correspondence with no closure. We are very sorry that it has gotten to this point. As of 10/4/19 $700 invoice from 4/6 remains unpaid.

Darin H.
01/2019
5.0
heating & air conditioning/hvac
  + -1 more
I was very happy with this company. Everyone was professional, friendly, and had great expertise. We are very happy with our new boiler and we highly recommend this company.
Description of Work: Remove old oil boiler and replace with high efficiency gas combo boiler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Richard H.
11/2018
5.0
water heater repair, heating oil companies, heating & air conditioning/hvac
  + 1 more
It went great. It's a quality company from beginning to the end. Very pleased and thanks for recommending them
Description of Work: new boiler

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter and Stephanie P.
05/2018
3.0
heating & air conditioning/hvac
  + -1 more
Has not been able to fix furnace. Started out nice, come right out, but keep having to come back and sending me bills without resolving my furnace. I called and got no response from the supervisor for a while. He only called back once and left one voicemail and that was it. Never called back.
Description of Work: Furnace Repair Service

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$1,500

Marybeth or Mark M.
12/2017
1.0
heating & air conditioning/hvac
  + -1 more
Emailed a simple question, did not even take the time to respond.
Description of Work: none did not even respond to my email question

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Regan One Hour Heating & Air Conditioning
Ms.[Member Name Removed], I am so sorry. Although I did respond to your Angie's List message, I neglected to forward your very simple question to the appropriate person on our team for the a timely response. It was totally my mistake and no one else's. I will make sure you are contacted when we re open on 12/26. Again, I am personally sincerely very sorry! Steve For Regan One Hour

Michaela Z.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great. Bruno was very honest with me when he came to my home to recommend a heating system, he was also very nice and professional!the install itself took two days and everyone was very nice and they showed me how to use everything and were happy to answer any questions I had. It was also apparent that they cared about the quality of their work and were actively problem-solving during the install, not cutting corners. I was grateful to have such a hard-working and nice install team !!! Thank you guys very much . I'm sorry, I can't remember their names but please tell them i think they did a great job . On price : it was more than I had anticipated paying, but the other quotes I got were not for Mitsubishi systems (which have the patent on the hyperheat thing ), and comparatively the other companies didn't seem to know quite as much/were not actually listening to me when I was speaking. So, very grateful for Regan !
Description of Work: Install Mitsubishi mini split system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Response from Regan One Hour Heating & Air Conditioning
Please enter what you would like the response to look like:Ms. [member name removed], Thank you so much for your kind words. We are happy you were pleased with Bruno and Regan One Hour's work/performance. Your description of our strengths are exactly the way we attempt to differentiate ourselves from our competition We look forward to being of service to you in any future HVAC or plumbing need you may have. Thanks Again! Steve for Regan One Hour

James C.
09/2017
1.0
heating & air conditioning/hvac, heating oil companies
  + 0 more
First salesman met me out at the property the first time to take a look at what the property needed. He then scheduled a second visit with his master plumber to make sure they had everything covered. Was notified that a different person had to come out to take a look at the boiler due to the size of the house. The second person came out, met me at the property, and then said there was no reason for him to come out since this was just a large residential boiler. He said to give him a day or so and I would have a quote for full replacement boiler and hot water system. Is has now been over 50 days later and I have never received a quote from this company. If it takes a month just to get a quote how long does it take to get service?
Description of Work: Called for a new heating system quote for our house. Never received a quote

Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0


Response from Regan One Hour Heating & Air Conditioning
Mr. [Member Name Removed], Thank you for your comment. I am sincerely sorry that this happened to you when you attempted to do business with my company. In your case, there is no excuse for what happened. Plain and simply, your quote fell through the cracks, and it was totally our fault that it did so. We have rectified this type of situation internally so it never happens again. If there is anything we can do to make this right for you please call me directly at 401 461 8100. Again...Sorry! Sincerely Terry Regan

Irene S.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
They come and start up my system every year. I get a contact with them. Their good, their clean, their accommodating. They explain everything.
Description of Work: I used Regan One Hour Heating & Air Conditioning to start my system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Carol and Raymond V.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Bruno, from Regan Heating & Air Conditioning, came to give us an estimate and show us how the system would be to have an efficient in our home. The crew of Bill, Derek, and Steve, were here on time and did a very professional and thorough job. We are very pleased.
Description of Work: After an estimate, they installed 4 A/C/heating units (Mitsubishi) and a condensing unit in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,803

Mary C.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
This was a big job that lasted four days and needed a number of different tradesmen. Everyone was great - professional, kept the area clean, and did great work. They were always flexible with requests I had on some of the details of the install (type of thermostats, type of filter boxes, etc). I received quotes from 6 different contractors for this job. Regan was not the cheapest (not too far off), but I was convinced that they'd do it right and I am not disappointed - good quality work and good quality components. Follow ups from the office about how things are going, if I have any questions, etc. Highly recommend.
Description of Work: Replace 2 central air systems (handler & condenser on each), replace a gas boiler, install indirect hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Regan One Hour Heating & Air Conditioning
Ms. [Member Name Removed], Thank you very much for your kind words. At Regan One Hour, we pride ourselves on our quality work and components; and always strive to be responsive to our clients. We are so happy you were pleased with your installation. We look forward to being of service to you in the future. Thanks Again, Steve for Regan One Hour

Melody A.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fine - careful about vent placement and clean. Good follow-up and tips for care.
Description of Work: Installation of central air

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hap R.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well, on time, professional appearance, focused on task, well informed, insured we were needing operation of unit.
Description of Work: Installed split type air conditioner unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Kevin J.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Went very well. The team was right on time and got right to work. The whole job was completed in two days. It would have been completed in one day but the wiring in my house was a challenge because we never had A/C. The electrician spent a considerable amount of time crawling around in my attic to get the wiring in place and get everything working. They also have been great at follow up. The first time we clicked on our A/C it didn't work. Turns out one of the wires wasn't hooked up right, but they had a tech out right away and got it figured out.
Description of Work: Installation of a Furnace and A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Paul T.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were excellent. I didn't use them. I used somebody else.
Description of Work: They came out and gave an estimate for my heating and air.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

John S.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
It was an excellent experience: prompt, professional, and fluent in the products they installed. Regan priced slightly higher than a competitor but we chose them because of their high ratings compared to the competitor. The job required some additional work that Regan had not figured in the estimate but the price remained the same when Regan completed the work. We are very satisfied.
Description of Work: Regan replaced 2 old central air systems (upstairs and downstairs zones) with Bryant systems and they added an energy recovery ventilator (ERV). The job required replacement of nearly all of the old ductwork and returns and moving a copper hot water line for the larger ducts.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$22,600

Ganeshram S.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
They were really awesome. They are courteous, the guy knows what he is doing. He took the time to check every thing, and he was patient. He answered all of my questions. I recommended them to everyone I knew.
Description of Work: They came and looked at our HVAC.
Rating CategoryRating out of 5
Yes, I recommend this pro

adam G.
07/2016
4.0
heating & air conditioning/hvac
  + -1 more
They were clean and professional. I would hire them again and recommend them to others.
Description of Work: They did boiler repair work at my home.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Ganeshram S.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
I thought there was a problem with my air conditioner. He came out and looked at the air conditioner and calibrated the damper. He called his supervisor to make sure he did the job correctly. He knew exactly what he was doing. Before he even looked at it he knew what the problem was based on what I told him.
Description of Work: He calibrated the damper

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Ann B.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
All of the Regan employees were professional and friendly. They did exactly what was quoted and the price was reasonable.
Description of Work: New furnace – gas and new central air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

marsha K.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
I recommend them to everyone - quick, efficient, pleasant and professional. Mike Vescera is so knowledgeable about system choice and installation and has been servicing our family's heating and air conditioning needs for over 40 years. I recommend him to everyone I know and they are always as happy as I am. Regan stands behind their work and I am confident in their service.
Description of Work: My system seemed to be leaking water in the basement. Mike Vescera at Regan had someone come immediately and fix a clogged drain on the outside of my house and clean up the water on my floor. I could not believe that they cleaned the water for me. They are always amazing with service and they have installed 2 heating and air conditioning systems for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristina S.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great from start to finish. Detailed estimate, got us several hundred dollars back in energy rebates, work done in one day.
Description of Work: Install of central air in downstairs of 1500 sq ft home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

Jennifer L.
01/2016
1.0
heating & air conditioning/hvac
  + -1 more
First, the furnaces we have are 9 yrs. old. Regan diagnosed our furnace that wasn't functioning properly with a broken heat exchanger, warned of potential carbon monoxide poisoning, shut the furnace down and turned off the gas. The technician from Regan showed me photos on his cell phone he said he took of the inside of our broken furnace as well as photos from the inside of our working furnace (we have two in this house) that indicated severe corrosion inside both, which would likely lead to more issues in the foreseeable future. The estimate to replace the heat exchanger was $3,700. They suggested that it might be more prudent to replace the broken furnace, and it might not be a bad idea to just do them both at the same time, because they couldn't understand how the second furnace was still working given the corrosion. Estimate to replace them was $4,400 each, but they highly recommended replacing them with variable stage furnaces for $6,200 each. We decided a second opinion/quote would be a wise idea. We were shocked when the technician from the second company determined immediately that the heat exchanger was working fine. He explained that even if it were broken, they almost always carry very long warranties and the proper protocol would be to contact the manufacturer and initiate a warranty replacement. The bombshell was that when he opened the furnaces to take a look at the corrosion - there was absolutely NO CORROSION! They are 9 years old, they are in beautiful shape inside and out! We think this was a deliberate attempt to scam us. The broken furnace was functioning properly when the second company came to inspect - they assume that maybe some service was done by Regan during the original service call which rectified the problem.
Description of Work: Came to diagnose/fix furnace that wasn't working.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$150

Response from Regan One Hour Heating & Air Conditioning
Ms. [Member Name Removed], Thank you for your feedback. We are troubled that you are unhappy with our analysis of your heating issues. Yes, the second company did find the furnace clean as our Tech cleaned it. However after reading the note of our technician (one of our top people) and speaking to him, we fully stand behind our statement that there is a safety issue(carbon monoxide) that you should deal with immediately regardless of the other companies analysis. We hope you do so ASAP for the sake of your safety. Steve Landes for Regan

Contact information

16 Hylestead St, Providence, RI 02905

http://www.reganhvac.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
00002533
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Energy Efficiency Auditing

FAQ

Regan One Hour Heating & Air Conditioning is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: Closed

Regan One Hour Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Regan One Hour Heating & Air Conditioning offers free project estimates.
No, Regan One Hour Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Regan One Hour Heating & Air Conditioning does not offer a senior discount.
Yes, Regan One Hour Heating & Air Conditioning offers emergency services.
Yes, Regan One Hour Heating & Air Conditioning offers warranties.
Regan One Hour Heating & Air Conditioning offers the following services: Commercial & Residential Heating & Air Conditioning, Air quality & Tune-Ups.

Contact information

16 Hylestead St, Providence, RI 02905

http://www.reganhvac.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed