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Computer RX

Computer Repair, Internet Service, Computer Sales

About us

Brian Cherry retired from his position at Microsoft, to start Computer RX in 2005. He has over a decade of experience in the computer service industry, and has proven his problem solving skills, premium customer service, and personal attention has Brian the “Go to Guy”, for more than 150 clients in the Rhode Island & Southern Massachusetts area.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Computer desktop and laptop repairs. Small business services including servers. Wireless networking, general IT troubleshooting.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

5.0155 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 26-50 of 155 reviews

Bryna B.
04/2017
5.0
computer repair
  + -1 more
Excellent!! I have used this service for many years and have always been satisfied.
Description of Work: Eliminated the malware on my computer so computer and printer could connect. I like the fact that the owner of the service is able to enter my computer from his place of business to fix any problems without needing to come to my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marybeth M.
04/2017
5.0
computer repair, internet service
  + 0 more
Excellent-we have used Brian for years and highly recommend him.
Description of Work: Moving computers and setting up home office machines

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John V.
02/2017
5.0
computer repair, internet service
  + 0 more
Great. And the screen's seem more brilliant.
Description of Work: Our computer had a message that stopped any processing on our computer from "Microsoft" stating that we had a virus that was going to affect them. As we had used Brian in the past, a call to him was immediately placed and he said it was not Microsoft and was a virus/malware and scheduled a time later that day to schedule a remote session. He took over our computer from his office and by that evening he fixed the problem. Great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Edward W.
01/2017
5.0
computer repair
  + -1 more
Brian dialed into my system and found out what the problem. Printer is now working
Description of Work: Printer would not print and had accidentally been removed from my system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Cristina P.
01/2017
5.0
computer repair
  + -1 more
Another great job by Brian. We've hired him probably more than 20 times for various things and he's never let us down.
Description of Work: Remove malware from my computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Nick M.
12/2016
5.0
computer repair
  + -1 more
Excellent. The laptop was cleaned and ready for pickup the next day.
Description of Work: My son's laptop had a virus and it has to get cleaned up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Camilla M.
12/2016
5.0
computer repair, internet service, computer sales
  + 1 more
I can't say enough good things about Brian at ComputerRx. He is reliable, kind, and knows computers inside and out. You can't go wrong with him!
Description of Work: Brian saved me after my office hard drive died suddenly. He has since been our IT consultant and recently purchased and set up three new computers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sharon S.
12/2016
5.0
computer repair
  + -1 more
Excellent. We feel much better and more secure by having this service done by a professional. We entered the modern age by purchasing and installing an excellent printer, an HP Envy 4520, which was on a good discount at Amazon with a 3 year parts and labor warranty for only $2.75.
Description of Work: Two year security service, remove any and all malware, and troubleshoot the problem with our printer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

maggie H.
11/2016
5.0
computer repair
  + -1 more
Terrific. Computer RX is now my go to for computer issues.
Description of Work: Brian was able to walk me thru various procedures in order to diagnose the problem with my computer. He was able to clean up extensive maleware.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey H.
10/2016
5.0
computer repair
  + -1 more
The service went just fine, just the way it ALWAYS does with this computer guru.
Description of Work: Mr. Cherry cleaned and reinstalled the fan which was stalling my startup. He also downloaded software related to the fan itself which will keep it running properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Steve W.
10/2016
5.0
computer repair, internet service
  + 0 more
All back on line. Restored my sanity! Thanks Brian.
Description of Work: Two Apple computers, a Mini Mac and a MacBook Pro were running poorly. Software was upgraded and hard drives renewed with digital replacements. External portable backup drives recommended and applied. First step.was a visit to the house followed remote installations of software then. All very efficiently done in a congenial manner. Saved several thousands of dollars worth of equipment and the effort it would have taken a novice to find replacements.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Mary F.
10/2016
5.0
computer repair
  + -1 more
Brian is now my go to guy for all my computer needs. He is responsive & professional. My laptop stopped updating, he remotely accessed, and we agreed on an approach to take. When that didn't work we discussed several options, one of which was going to cost me about $120. We also discussed the option of a new laptop vs trying to fix this one. I brought it into his office so he could work on it. He called me 2 days later & told me I didn't need to go the more expensive route for repair. He thought there had to be another issue, kept digging & found the culprit - McAfee conflicts. So instead of trashing a perfectly good laptop (for my needs) Brian found the issue, resolve it & I only had a $90 labor charge. Brian kept on digging where many others wouldn't. I highly recommend Brian!
Description of Work: Laptop Stopped Updating

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Ros J.
09/2016
5.0
computer repair
  + -1 more
Excellent. This isn't my first time using this provider. He's responsive, professional, courteous, down to earth, and fixes the problems needing to be fixed.
Description of Work: Getting my computer connected again to internet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Esme H.
08/2016
5.0
computer repair
  + -1 more
Brian is great! Always seems available. Always quick to respond. And always a very quick turnaround. Very pleased.
Description of Work: Fixed my computer, built a new desktop, added memory, solved problems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

Barbara R.
07/2016
5.0
computer repair
  + -1 more
Brian was immediately available and came to diagnose my computer, it needed a hard drive and he replaced it and had it back to me in 24 hours.
Description of Work: Computer hard drive issue

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Peter K.
07/2016
5.0
computer repair
  + -1 more
Brian did a great work, he was quick, efficient and reasnobly priced. I would recommend ComputerRx to any person or business
Description of Work: Replaced hard drive with a solid state drive. Backed it up and Reinstalled

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Cliff N.
06/2016
5.0
computer repair
  + -1 more
We are very pleased that in Brian we have found a competent, trustworthy, and reliable person to maintain our computers. We certainly will use his services going forward.
Description of Work: Brian replaced the mother board on one laptop, backed up everything, and cleaned up another laptop that was running quite slow.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$258

Rebecca D.
06/2016
5.0
computer repair
  + -1 more
Brian was responsive, professional, honest and up-front from our first email exchange through completion of the work. I purchased the replacement keyboard on my own. Brian researched what would be required to swap out the keyboard, and provided an accurate cost quote and time estimate. He made the whole process straightforward and painless. I will go back to Brian for any future repairs and whole-heartedly recommend him to my friends and family.
Description of Work: Replaced laptop keyboard ruined by coffee spill

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

John K.
05/2016
5.0
computer repair
  + -1 more
Brian is a hard-working, fair-pricing ethical guy of the old school...yet knows technology inside and out,. Happy to have found a new go-to guy for computer problems. You will love his micro-office.
Description of Work: My computer had lots of problems. Brian built me a new one. But more than that he was able to save all my files and major programs, including researching licences and re-installing. The cost of $790 might sound high, but includes purchase of a new program and several specialty add-ons.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$790

Carol G.
05/2016
5.0
computer repair
  + -1 more
brian is awsome. he fixed my computer on a timely a fashionable manor. i thought there was things going on with and he fixed them. great service's
Description of Work: fixed everything i needed done so my machine could run great again

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jeffrey H.
02/2016
5.0
computer repair
  + -1 more
Brian stayed with it (as he always does) until I was absolutely satisfied it was working properly. And he did this all remotely from his service center! Brian ALWAYS bends over backwards to make certain I'm happy. And you can't beat his prices. I wouldn't trust anyone else to touch my computers.
Description of Work: Brian installed software that would allow me to access my desktop computer from my laptop anywhere in the world.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Todd M.
11/2015
5.0
computer repair
  + -1 more
Great experience w Brian! Fixed my computer - better than new for a fraction of the price that I would have paid at geek squad or something similar. He was quick, responsive, informative, reliable- and knowledgable. Diagnosed my issue over the phone and had it fixed in a few days. Don't be deterred by not having a store front. One man operation. Glad we found him! Thanks Brian!
Description of Work: Replaced my hard drive , recovered all of my files and pictures and reinstalled programs- good as new!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John V.
11/2015
5.0
computer repair
  + -1 more
Signing onto my computer remotely, Brian helped transfer files on old computer to external hard drive and reinstall on new desk top computer. He transferred all contact info on my email file and made sure the new computer was working satisfactorily. As this was a new Dell product, he recommended new image backup software that will seamlessly backup the computer to the external hard drive. He advised on security software and as I had Norton but Dell provided its own software, he advised going with the Dell sponsored product which carried us to June of 2016. We can then decide staying with Dell or going with Norton. Brian was on our computer for over an hour, then left as the files were backing up to the hard drive. This took over four to five hours (lot's of pictures and iTune songs) and he checked in periodically to see if that process was completed. When done, he continued to work on the conversion. All of this took about 2 hours and the price of $65 was certainly reasonable. I called him the next day with a few questions and he called right back. Another 1/2 hour of his time. Very responsive, very knowledgeable and very professional and answered all of my questions. No hesitation to use him again and highly recommend him.
Description of Work: Signing onto my computer remotely, Brian helped transfer files on old computer to external hard drive and reinstall on new desk top computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Sharon B.
08/2015
5.0
computer repair
  + -1 more
I called when my computer would not restart. The technician talked me through the repairs and got the machine running again in less than an hour. Will not hesitate to use them again.
Description of Work: Repaired and restarted computer over the phone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$58

Marjorie F.
07/2015
5.0
computer repair
  + -1 more
I hired Brian Cherry to set up my new computer and transfer all my files onto it from my old computer. He arrived on time and immediately started working. He was friendly and efficient, and he patiently answered my many questions. He had estimated that the job would take about two hours, and it did. A few days later I emailed him with a question and was pleasantly surprised when he called me back the next day?on a Sunday! All in all, it was a very positive experience, and I will definitely call Brian next time I have a computer issue.
Description of Work: Advised me on new computer specs and set up the computer onsite.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Contact information

229 Walcott St, Pawtucket, RI 02860

http://www.ricomputerrx.com

Service hours

Sunday:
9:00 AM - 10:00 PM
Monday:
8:00 AM - 11:00 PM
Tuesday:
8:00 AM - 11:00 PM
Wednesday:
8:00 AM - 11:00 PM
Thursday:
8:00 AM - 11:00 PM
Friday:
8:00 AM - 11:00 PM
Saturday:
9:00 AM - 10:00 PM

Licensing

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Internet Service,
Computer Sales

FAQ

Computer RX is currently rated 5 overall out of 5.

Sunday: 9:00 AM - 10:00 PM

Monday: 8:00 AM - 11:00 PM

Tuesday: 8:00 AM - 11:00 PM

Wednesday: 8:00 AM - 11:00 PM

Thursday: 8:00 AM - 11:00 PM

Friday: 8:00 AM - 11:00 PM

Saturday: 9:00 AM - 10:00 PM

Computer RX accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Computer RX offers free project estimates.
Yes, Computer RX offers eco-friendly accreditations.
No, Computer RX does not offer a senior discount.
Yes, Computer RX offers emergency services.
Yes, Computer RX offers warranties.
Computer RX offers the following services: Computer desktop and laptop repairs. Small business services including servers. Wireless networking, general IT troubleshooting.

Contact information

229 Walcott St, Pawtucket, RI 02860

http://www.ricomputerrx.com

Service hours

Sunday:
9:00 AM - 10:00 PM
Monday:
8:00 AM - 11:00 PM
Tuesday:
8:00 AM - 11:00 PM
Wednesday:
8:00 AM - 11:00 PM
Thursday:
8:00 AM - 11:00 PM
Friday:
8:00 AM - 11:00 PM
Saturday:
9:00 AM - 10:00 PM