Brian Cherry retired from his position at Microsoft, to start Computer RX in 2005. He has over a decade of experience in the computer service industry, and has proven his problem solving skills, premium customer service, and personal attention has Brian the “Go to Guy”, for more than 150 clients in the Rhode Island & Southern Massachusetts area.
Business highlights
20 years of trusted experience
Emergency Services Offered
Services we offer
Computer desktop and laptop repairs. Small business services including servers. Wireless networking, general IT troubleshooting.
Superbly, as usual! (Brian's been my go-to computer guy since at least 2011). He assessed repair options - they looked poor. I obtained replacement, Dell XPS 9510, which had an empty 2nd solid state hard drive slot. He moved the older HD into the empty slot, set a back-up program to copy into the new computer's much-bigger drive, and I'm up and running again. Brian's a star; I'm very grateful.
Description of Work: Dell Laptop XPS 15 9560 crashed - out of warranty. vital files on drive.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Jean C.
04/2020
5.0
computer repair
+ -1 more
Again, Brian provided excellent service at a reasonable price!
Description of Work: Install new router and security camera
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David S.
04/2020
5.0
computer repair
+ -1 more
His work was done remotely. Brian examined the problem which admittedly was hard to identify. I had initially requested the IT people at my work to help me; they gave up saying the problem was on my end and could not help me. Brian spent many hours trying to find the problem and identified a stop-gap solution. He also was able to tell me what he had found in words I could understand. He subsequently contacted me saying that he had another idea and wished to try it. Again, connected to my computer remotely. and his new idea worked completely. He did not even charge me more for the implementation of the new idea.
Description of Work: Trouble shoot what was keeping me from connecting to my work computer as I telecommute during the COVID-19 pandemic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
William D.
03/2020
5.0
computer repair
+ -1 more
He suggested that I try connecting to my router with an Ethernet cable instead of wirelessly. he was hoping to be able to connect to my laptop remotely. That also was not working so he connected to my wife's laptop so he could show me what to do on my laptop. He discovered that my laptop had been assigned a bad IP address so he had me go in and manually change the IP address as well as the DNS server IP address. That didn't work immediately, but after a reboot I was back in business. What a relief! His price was very reasonable, especially for same-day service.
Description of Work: My laptop suddenly lost it's internet connection, saying it was connected to an unknown network that didn't have internet access.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Blake S.
03/2020
5.0
computer repair
+ -1 more
I have been using Brian for many years now, to assist with computer problems great and small. He is almost always available immediately, always responds quickly when not immediately available, does the job right, and charges extremely reasonably. Highly recommended
Description of Work: Many jobs over the years, dealing with computer problems encountered in my small business
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Jeffrey H.
05/2019
5.0
computer repair
+ -1 more
SO frustrating! After spending about an hour and a half trying to figure out why pages in Firefox weren't printing correctly, I decided to call Brian. He felt it was time to reset Firefox to its default settings without losing my bookmarks, history, saved passwords, and other personal information. Recommendation: even if you think your computer is running fine after a year, get it a check-up anyway. Consider it like going for your annual physical – you never know what might be lurking inside!
Description of Work: Strange printing results in Firefox
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$0.35
Jeffrey H.
05/2019
5.0
computer repair
+ -1 more
How did it go? Like every other time I have used Brian the Surgeon. Friends, this is THE computer specialist you should be using no matter where you live.
Description of Work: Had display problem on my laptop and annoying popups on my desktop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Brittany D.
05/2019
5.0
computer repair
+ -1 more
Brian was able to quickly identify the problem and create a solution to remove the malware and get my computer running normally. The email issue was more challenging and he worked tirelessly until he found the solution and had everything up and running all in a few hours.
Description of Work: Finding and removing malware and connecting domain email with gmail
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Jean C.
04/2019
5.0
computer repair, computer sales
+ 0 more
Brian was prompt in responding and quickly determined cause of issues. I opted to have him build me a new computer system which he did over relative short period. He transferred all my old files and I'm impressed with the operating speed of the computer. Brian has also responded promptly to any questions I've had re this computer and he has the ability to connect remotely to solve problems.
Description of Work: Evaluate older computer....determine why it was running so slow. Advise repair vs replace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara R.
02/2019
5.0
computer repair
+ -1 more
Terrific, problem found, resolved and computer restored very quickly and efficiently
Description of Work: Hard drive
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Blake S.
02/2019
5.0
computer repair
+ -1 more
Many, many jobs over the years - all have gone very well.
Description of Work: Brian helps me out with all kinds of problems I encounter with my small business computer system. He is very knowledgable and always can help. He is prompt, quick and reliable. The price is right. AND, once I made it clear to him that I know nothing about computers and dont care to know, he never bothers me with computer-talk explanations of what he is doing. This is a relief.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cliff N.
12/2018
5.0
computer repair
+ -1 more
Brian identified the phish as bogus and also cleaned out malware that was on my computer. This was done within an hour and a half even though Brian was busy with another customer and was headed out.
Description of Work: Researched message that was very deceptively done by a hacker pretending to be Microsoft telling me to allow them to reinstall some updated software to clean out malware and prevent future phishing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Penelope H.
10/2018
5.0
computer repair, internet service
+ 0 more
Smoothly & professionally with clear communication. Brian helped user regain control of iMac and recover all emails. Computer now completely useful; no documents lost.
Description of Work: Recovery & full use of a desktop iMac.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Richard L.
10/2018
5.0
computer repair
+ -1 more
Excellent, he was able to same just about everything.
Description of Work: Recover files from hard drives!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Loring H.
10/2018
5.0
computer repair
+ -1 more
The replacement process went well, I'll definitely hire him again.
Description of Work: Laptop keyboard replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
karen M.
09/2018
5.0
computer repair, computer sales
+ 0 more
I had problems with my laptop for a while. It powered off suddenly among many other annoying things. I had taken it to countless technicians for that big problem of powering off. Most charged me with very little explanation. My hope was always dashed when I took it home and nothing had changed and it would still turn off while I was working. The problem continued. I was referred to Brian Cherry at ComputerRX by a friend. He was the first technician that really seem to understand and have answers and possible solutions. He immediately took off the back while I was there and in fact, experimented, while explaining the different parts. As an instructor myself, that was amazing and considerate to be sure I understood what he was doing. Over the course of several days, we went back and forth, using the computer at home after trying different parts. He actually gave me another computer, exactly like mine to use while he worked on mine and we experimented with it, interchanging parts between the two to solve the problem. The result was that he was successful by putting in a new motherboard. Recently I have asked Brian about upgrading to a newer computer and he has been suggesting and helping me choose through all the options, listing details and prices to go along. He has got to be one of the best techs I have ever dealt with, ever! I would highly recommend him.
Description of Work: the result was to put in a new motherboard
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nicole C.
07/2018
5.0
computer repair
+ -1 more
New screen works great! No more lines or blackouts.
Description of Work: Laptop screen replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Blake S.
06/2018
5.0
computer repair
+ -1 more
Brian has consistently done excellent work at a very fair price. There are no wait times, no hassles and no failures to get the job done right, the first time. Most of the time, he is able to do the work remotely, so I dont even have to bring my computer into his shop. His rates are more than fair. He is a terrific resource for my home business. I give him my highest possible recommendation.
Description of Work: I have used Brian many times over the last few years, for computer problems great and small.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barry L.
04/2018
5.0
computer repair
+ -1 more
Although it took multiple trips to perform the services, it was not anything that could be helped by Computerrx. The difficulties actually led to making a better system than was originally anticipated. The performance is excellent and he is able to make himself available if there are any undiscovered issues. I expected to pay more for the services than I was billed.
Description of Work: Install and troubleshoot new computer system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Peter R.
01/2018
5.0
computer repair, computer sales
+ 0 more
As always he was courteous, professional, didn't speak jargon, and was happy to help.
Description of Work: We have used Brian several times over the years for computer repair and replacement. Our latest desktop, which we bought from him as a rebuilt several years ago, has far exceeded its expected useful life, but like me it has become old, cranky and slow. Brian got in touch immediately to determine my needs and requirements.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christine C.
01/2018
5.0
computer repair
+ -1 more
Brian rebuilt a Dell all-in-one for her at a price that was very reasonable and done within a few days. He is a fair, honest and professional businessman!
Description of Work: This is my third time hiring Brian and I won't go to anyone else! My mother lives in Texas and her computer was not functioning. After talking with Brian it was clear she needed a new computer. As she uses it mostly for email it made no sense to get her a computer with stuff she really didn't need.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$269
Kathy H.
10/2017
5.0
computer repair
+ -1 more
Extremely happy with Brian's responsiveness. He goes out of his way to be helpful in not only fixing the problem but taking steps to prevent other problems in the future. My down time was kept to a minimum because of his commitment to get me back up and running again, which is important when you are running a small business with only one computer. He worked beyond typical office hours to complete the job. Price was very reasonable.
Description of Work: Computer failed and Brian provided new hard drive and restored all the data that would have been lost.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$495
Jeffrey H.
09/2017
5.0
computer repair
+ -1 more
As always, I go to Brian for all my computer needs, including remote repairs. He happened to have a Lenovo on hand with a five-core processor – far faster than my old model. And it was in beautiful cosmetic shape with Windows 10 installed. As always, Brian made sure everything was in proper working order by the time I left his shop, even downloading Windows Classic Shell which mimics Windows 7 as I'm not fond of Windows 10 GUI. In addition, his labor charges are always fair and he's never far from his phone should I require urgent service. I've been around computers for over thirty years and can honestly say I've never encountered a computer technician with Brian's passion and patience.
Description of Work: I needed a new (used) laptop as I've been very happy with the quality Brian has in stock. And this time he had a fast model on hand.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$268
J Stephen B.
09/2017
5.0
computer repair
+ -1 more
Brian took in my PC tower on Wednesday morning and found a way to get through the "Blue Screen" wall. He was able to reload Widows 10 without disturbing any of my files, and he found a number of malware items that my security system had not identified. My PC was up and running within 24 hours.
Description of Work: My desktop PC failed to start up after downloading MS/Windows 10 updates. None of the self-repair/reboot/restore functions worked, and a discussion with a MS support tech provided no help. She suggested I take the PC to a Microsoft store, the closest being in Boston.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Christine C.
08/2017
5.0
computer repair
+ -1 more
For the work that was done to give some extended life to the laptop and the research to locate parts, the price I was charged was extremely fair. I will use Computer Rx for all my computer needs!
Description of Work: I had a Lenova laptop with a well known hinge issue and brought it to Computer Rx to fix. They went above and beyond locating the parts needed at the best price and were very honest about the computer's longevity.
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Service Categories
Computer Repair,
Internet Service,
Computer Sales
FAQ
Computer RX is currently rated 5 overall out of 5.
Sunday: 9:00 AM - 10:00 PM
Monday: 8:00 AM - 11:00 PM
Tuesday: 8:00 AM - 11:00 PM
Wednesday: 8:00 AM - 11:00 PM
Thursday: 8:00 AM - 11:00 PM
Friday: 8:00 AM - 11:00 PM
Saturday: 9:00 AM - 10:00 PM
Computer RX accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Computer RX offers the following services: Computer desktop and laptop repairs. Small business services including servers. Wireless networking, general IT troubleshooting.