A Star Quality Cleaning Company LLC is the area's finest cleaning service. Our trained professional staff works in a variety of settings and offer a wide range of cleaning options to fit our customers needs. We are Committed to providing the best Professional Quality Service to our customers.
They arrived on time, were courteous and accomplished my "priority" items. Very glad I took advantage of this offer.
Description of Work: doors hung, moldings put up, general repairs\maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Joseph N.
03/2017
5.0
house cleaning
 + -1 more
The cleaners showed up promptly on time. There were 2 cleaners at our house for 2 hours (for the total of 4 hours). They were very thorough and worked hard throughout the 2 hours they were at our home. The deal was worth it as they were able to get a deeper clean then we normally get in our home.
Description of Work: Purchased the "$99 for 4 Hours of Housecleaning" deal as a gift for my wife. We had the cleaners do general deep cleaning for 4 hours throughout the house, including the kitchen, bathrooms, bedrooms, and living rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Jennifer L.
02/2017
5.0
house cleaning
 + -1 more
The two women that came were gracious and professional. When I returned to my home afterward, I was very pleased!! They did an exceptional job! I'm not sure my home has ever so clean! I will definitely be recommending A Star To friends and will use them again in the future! Thank you!!!
Description of Work: Housecleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from A Star Quality Cleaning Company LLC
Thank you so much for your review! We really appreciate your business.
Lindsey S.
02/2017
4.0
house cleaning
 + -1 more
It went well. I had a very pleasant experience with the woman who came. I could have been more clear in my directions, so I will take the fall on that. I just had to put items back in place after the cleaning was done. Also, my shower has never looked so clean--i don't know how she did it!
Description of Work: General house cleaning
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Colleen V.
02/2017
5.0
house cleaning, home & garage organization
 + 0 more
They arrived promptly and asked what I wanted to keep. They were polite and respectful. They completed the job in less than 2 hours - something that would have taken me an entire day. They were very efficient. I would highly recommend them to any one.
Description of Work: Full basement clean out and organization.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
Response from A Star Quality Cleaning Company LLC
Thank you for your review!
joan H.
02/2017
1.0
house cleaning
 + -1 more
Two people showed up, one with a vacuum & the other a hand held duster. their truck bed looked dirty with stuff strewn around. They went into cellar. Family were home. I went to store. I returned in one hour. the truck was running. I said to the man you can't be done. I decided that I did not want a big confrontation I checked the job. it was really poorly done. I told him that I was not happy. I felt scammed.
Description of Work: I had taken mostly everything out of my cellar. I needed my cellar thoroughly vacuumed and walls dusted well. I paid $179.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Response from A Star Quality Cleaning Company LLC
When speaking with her on the phone she was unsure of what she wanted done! She asked that we still come and she would figure it out. When we arrived she was very unorganized. We had to wait for her grandsons to remove A lot of big items and other things because she decided she wanted to go through them. We told her numerous times we would move the items for her,but she said " no let my grandsons do something" she just wanted us to vac, mop, and arrange the items that were left! We was there for 1 hour and 35minutes ( not including the time we waited for her to come back). When she arrived I asked her again if she wanted us to wait while she went through her items...she said NO! We did a walk through the basement and she saw a black stain underneath a window sill and said it's still dirty! She went over to the window and wiped it with her finger ( no dirt ) she then said "oh it must be a stain ) that wouldnt come out of her unfinished cement walls. She had a lot of deteriorating plaster on walls! The only items in the truck was two Shop Vacuums ( no hand held, unless you considered the attachments ), tools, ladder, trash bags etc fir cleaning a basement! Thank you for your review.
Sarah V.
01/2017
4.0
house cleaning
 + -1 more
She did well but not as detailed as I would have liked... window blinds not dusted.
Description of Work: Full house cleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$250
Sarah V.
01/2017
4.0
house cleaning
 + -1 more
House was ok... I paid for 2 people to clean only 1 showed up and they were over an hour late.
Description of Work: Full House Cleaning
Rating Category
Rating out of 5
quality
3.0
value
4.0
responsiveness
4.0
punctuality
1.0
Pam K.
12/2016
5.0
house cleaning
 + -1 more
It went great ! The cleaning professional was Tracy and she is very good at her job.
Description of Work: Light household cleaning - vacuuming, dusting, mopping and cleaning counters and sinks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan D.
12/2016
5.0
house cleaning
 + -1 more
they came on time and did a nice job
Description of Work: they cleaned my kitchen, mopped the floors, dusted, cleaned 2 bathrooms. The dusted my living room cleaned the floors vacumed and washed floors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert L.
12/2016
5.0
house cleaning
 + -1 more
They were very flexible when there was a scheduling snafu.
Description of Work: House cleaning - two cleaners for two hours.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary G.
11/2016
5.0
hauling services, house cleaning, home & garage organization
 + 1 more
This company was a dream to deal with. They responded right away and were able to reschedule when I had to due to a family emergency. Jessie and Zig showed up right on time (actually a bit early which is such a nice surprise). I have never seen such hard workers and coming from a family of them, that is saying something. I presented them a challenge - the basement had been neglected for a long time but they worked a miracle - never complaining and it is now spotless and organized. This is one of the best purchases I ever made.
Description of Work: Basement Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from A Star Quality Cleaning Company LLC
Thank you for your review!
Hank T.
10/2016
3.0
house cleaning
 + -1 more
The cleaning was adequate though getting an appointment was a bit of a hassle due to limited times offered.
Description of Work: Cleaning bathrooms
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
$65
J L.
10/2016
4.0
house cleaning
 + -1 more
It was okay. They did exactly what I asked them to.
Description of Work: Housecleaning.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$99
Nancy B.
09/2016
1.0
house cleaning
 + -1 more
I would not recommend this company. The cleaning that was done was incomplete. My kitchen sink was never even wiped down never mind cleaned. They would move something to dust and never put the item back in it's spot where they moved it from. I had to go around the house and move everything. The floors were washed with a dirty mop and there were so many streaks in the floor I had to re-do the floor. They left 10 minutes early that time could have been used to put things back.
Description of Work: Housecleaning
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$65
Kayla D.
09/2016
1.0
house cleaning
 + -1 more
I wouldn't know, they ignored my emails and calls. Terrible, terrible service. They're probably servicing only the full priced customers and ignoring anyone who bought living social or Groupon deals.
Description of Work: Bought a living social deal in July for three hours of cleaning. Have been trying to contact the company via email and phone since. Received one response in August that the date I wanted wasn't available, after that I never heard from them again. I literally called and emailed over a dozen times. I'm really angry that I'm out the $65 bucks. Don't offer deals through third party websites if you can't handle the influx in demand! Sadly my house was never cleaned and now I'm working on trying to get a refund.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$65
John B.
09/2016
5.0
house cleaning
 + -1 more
They arrived on time and efficiently went about their business. This in spite of the former tenants still getting their things out of the house.
Description of Work: Cleaned a rental house in preparation for new clients.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$150
Judi Z.
08/2016
4.0
house cleaning
 + -1 more
It went well. There were a few slight mis-steps: the top of the stove was streaky after being cleaned, the wooden floor in the dining room still had some bits of debris after being cleaned and the tile floor on the back porch wasn;t thouroughly cleaned, but all in all, I'd say they did a good job. The cleaners were polite and efficient.
Description of Work: General housecleaning.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Judi Z.
08/2016
4.0
house cleaning
 + -1 more
It went quite well. I'd say about a B+. The two cleaners were very pleasant, very polite and did the job.
Description of Work: General housecleaning--floors, baseboards, dusting, bathroom & kitchen cleaning.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Tracey L.
08/2016
5.0
hauling services
 + -1 more
Jesse and Robert were fantastic! Very polite, professional and hard working. Showed up on time. While the promotion did provide for 2 men for up to 2 hours of removal and hauling, I decided to focus on the hauling portion. I had gathered all of the items to be removed and placed on a tarp in the driveway. These men were great. Even though it was a haul away they treated me and my items with respect. Very safely packed the truck and then tied everything down after placing a tarp on top of the items. I will use their services again! I highly recommend their services. They also can do contracting/remodeling. They do far more than just hauling.
Description of Work: I needed large items removed from my garage and basement that I could not take to the local dump, because I didn't want to make 15 trips in my small car. The items I needed hauled away would not fit into a normal large black trash bag. The items included large amounts of garden hose, baby crib and outside items like rusty chicken wire and general icky stuff from basement and garage (no chemicals, paint or mattresses). I decided to do this after seeing an Angies List special for $279.00 of removal and hauling for up to 1,000 lbs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$279
Response from A Star Quality Cleaning Company LLC
Thank you so much for this wonderful review!!
Rob K.
06/2016
2.0
house cleaning
 + -1 more
It was near impossible to get a hold of the company. They kept saying it was Angie's list fault b/c Angie's list redid the message center. They told me to email them personally, which I did on several occasions and I received no reply. They asked for my phone number, and I gave it to them, yet no call. At one point we did almost had something scheduled but then it fell through because communication took so long. After that they told me they would "check their schedule" to reschedule and I never heard back from them, even after following up a few times. From looking at other reviews, it seems this lack of responsiveness was characteristic of the company about a year ago. They since seem to have some better reviews, but I would beware of this company, as you don't know whether or not you actually will get the service performed. Thankfully Angie's List gave me a refund.
Description of Work: The special was for 4 hours of deep cleaning for $109.
Rating Category
Rating out of 5
responsiveness
1.0
$109
L W.
04/2016
4.0
house cleaning
 + -1 more
I would have been happier if they had been able to provide the service but at least they were professional about handling the situation.
Description of Work: They were not able to provide service in a timely manner but were prompt in response and refunding.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Hanaan R.
04/2016
5.0
house cleaning
 + -1 more
I contacted Tracy and she responded promptly the same day and set up a meeting for the next day to look at the apartment and review my cleaning needs. I must say that Tracy when we met was sympathetic to our plight of having a tenant leave the apartment in such terrible shape, she talked to her partner to find the best price for the most cleaning. When they came to do the job the following Sunday they were bright and friendly despite the daunting cleaning job. Those three women worked harder then anyone I've seen before and did so with a smile and a laugh. I was simply amazed by the amount of cleaning they got done. I was sure that we would have to refinish the floors but they somehow managed to magiclly make the floors shine like the day they were installed. I would use them for my cleaning needs again in a heart beat. I would not consider calling another company even if I needed to wait till they could schedule me in.
Description of Work: The cleaning team deep cleaned an apartment that a tenant left in shambles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
L W.
04/2016
1.0
house cleaning
 + -1 more
It didn't. Service was not provided.
Description of Work: Advertising a cleaning service that they can't provide in a timely manner. Scheduling a house cleaning more than a month out is not acceptable.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$109
Daniel D.
04/2016
5.0
house cleaning
 + -1 more
They arrived on time and worked very efficiently. The staff was very organized and polite.
Description of Work: Took a load of items and boxes for us.
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Service Categories
House Cleaning,
Home and Garage Organization,
Handyman Services,
Hauling,
Interior Painting,
Exterior Painting,
Floor Cleaning and Waxing
FAQ
A Star Quality Cleaning Company LLC is currently rated 4.5 overall out of 5.
A Star Quality Cleaning Company LLC accepts the following forms of payment: Check
Yes, A Star Quality Cleaning Company LLC offers free project estimates.
Yes, A Star Quality Cleaning Company LLC offers eco-friendly accreditations.
No, A Star Quality Cleaning Company LLC does not offer a senior discount.
No, A Star Quality Cleaning Company LLC does not offer emergency services.
Yes, A Star Quality Cleaning Company LLC offers warranties.
A Star Quality Cleaning Company LLC offers the following services: Residential & commercial cleaning.