S & S ELECTRIC

They were excellent workers

Timely and professional

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Scott arrived promptly on time - to the minute - to meet and go over the job. He took the time to discuss and understand out plans and accurately evaluate the work involved. We bought this house from my wife's family when her father passed away. Built in 1965, it had 100A service, which was really good for the time. But it was fuses, not circuit breakers. I wanted that upgraded before I ran out of fuses in the dusty box i found down cellar. The house is out in the country, with a well and sump pump to worry about when the power goes out. So as part of the service upgrade, I had planned to buy a consumer grade/brand 14KW standby generator which would allow me to power a pre-defined selection of critical circuits in the event of a power failure. Scott listed to all these plans, and for roughly the same cost, he proposed installing a Milbank 20KW generator with a "smart" transfer switch. With this solution, I wouldn't have to choose what would be powered from the generator - the whole house is served. The smarts in the panel can be used to prioritize high current loads. For instance, if the power goes out with a roast in the oven and the AC on, the transfer switch will know not to power up the AC unit until the oven finishes drawing power. VERY slick.. Scott completely estimated the job and provided us with a competitive, detailed quote before he left. It was spot-on with what I'd expected - a little less than some quotes, a little more than others. But the details swayed me. Rather than just pulling numbers out of the air, Scott accounted for wiring, boxes, etc., so I knew what I was paying for. I accepted his quote and Scott scheduled the initial work for the following week. (By the way, my wife thought I was crazy for wanting an automatic generator but the very afternoon that Scott was there to give us a quote, the power went out in a thunderstorm while dinner was in the microwave. Stayed off for 6 hours...score one for me, LOL!) His crew arrived promptly at 8:00AM each day. It took them about a day and a half to do the service upgrade and rewire the garage. At this time, they installed the transfer switch, as it sits between the meter (National Grid) and the new 200A house breaker panel. They ran all of the feed and control cables for the generator as well. The generator was backordered, and took about a week or so for it to arrive. In the meanwhile, we'd had the propane installed and the generator location pre-plumbed. Lucy (who always pleasantly answers the phone when I've called S&S) called the day before to let us know it was in. Again, promptly at 8:00 the guys arrived and built the mounting pad for the generator. They finished the wiring and we had the electrical inspection done. Next day, propane guys came back and finished their connection and that building inspector signed-off. S & S came back to finalize the installation and show us how it worked. Uh oh, problems. Generator's running fine, but the transfer switch won't power up the house! S&S quickly trouble-shooted the problem, a bad solder joint on the "brain". A quick call to the manufacturer and we were told the part would be shipped to arrive Monday (it's now Thursday afternoon). That would be great service as it was, but because my wife is a school teacher and summer vacation ended on that Friday, we were going to have trouble scheduling S & S. They went out of their way to accommodate and planned to make an after-hours stop Monday night with the replacement part. We were amazed when Lucy called at 8:00AM Friday morning saying they got an expedited delivery of the part and the guys could come over anytime Friday after all! 10 minutes to pop in the good control board, and we were up and running. Couldn't be happier with the work, price, and service, and recommend S & S to anyone who asks.

Our dryer died. Called in someone to fix it he said the dryer was fine it was an electrical problem. He did not do anything but did charge service call of $75.00. We went on line to get a so called electrician (never again) and it was not an Angie's list person and we could not use the dryer the way he make shifted the electrical wires; as my husband thought it was a temporary fix and dangerous and this guy charged us $125.00!!!! (Live & learn) Then we went to Angie's List and found S & S Electric. S & S Electric was professional, fixed and grounded our electrical problem and will come back to do other needed work. We HIGHLY recommend S & S Electric. We will continue to use this company, came when he said, explained everything, and was very professional. He knows his business! Then we used Angie's List to get a dryer repair person as that did indeed need repair also. We will stick with companies recommended by Angie's List! Thank you S & S Electric!

Estimate was done promptly.Work was scheduled within a reasonable time frame.They showed up and completed the work the scheduled day.Bill was the same as the estimate.

They did a fine job, and they honored my coupon that I had. They made the estimate one day, and they came to do the job practically the next day. The gentlemen who came was good at explaining what the problem was. They don't have the worker deal with the payment process, they have a special guy who picks up the payment. I was pretty pleased with the work they did and how they got the job done. I thought that they had very modern equipment, and everything was hooked up correctly.

The estimate was resonable considering 2 other slightly lower estimates, The timeline was resonable. The 2 man crew was efficient, courteous and presentable. The workers took extra time to seperate and identify the circuits throughout the house. Overall the experience was comfortable and the work efficient.

The owner came out. He was on time and friendly. I showed him what was wrong. He didn't know how long the outdoor lighting would take because he would probably have to dig up the line.

The S & S two man crew arrived on time, and were very neat and professional in their workings and appearance. They finished in the estmated completion time. Did a complete clean up of their work area, and even honored my wifes request that there be no smoking anywhere INSIDE the house or basement. I got higher, and lower estimates from 4 other electrical contractors, and are very satisfied with our choice of S&S ELECTRIC.

A friend referred them to us. It was a positive experience. We were happy with them. If we had electrical work to do again, we would call them. They were a trustworthy company. There wasn't anything that we were not happy with.

Scott showed up promptly for the appointment to survey the job and he provided a reasonable estimate on the spot. He said he'd be able to get the work done over the next couple of weeks. He called back after about 10 days and we agreed on a date for the work to be done. Again, Scott was on time and completed the job on the same day. The work was neatly done and I am very satisfied. I will use S&S for all my electrical needs in the future.

It went well--service was provided when stated and completed when estimated. Company asked for appropriate input on details but worked steadily and independently

They gave me an estimate and what they charged me was actually $100 less. They showed up on time and cleaned up the plaster and old wiring debris when they were done. They were professional and courteous when they were working.