Mid-Atlantic Waterproofing of PA

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Found the representative very pushy. He almost would not leave without us signing a contract (which we didn't). While the system of waterproofing looked good, it was expensive compared to b-dry. Also, he kept lowing the price in order to entice us into signing. Seems like he inflated it in the first place so he could do this.

Mid Atlantic took approx 8 hours to do their work and it took me nearly 3 months to clean up after the project was complete.

They were very responsive and answered all the questions that I had. While the estimate received, and price ultimately paid, was fairly higher than other estimates, I felt that the products used by Mid-Atlantic were superior to those used by other companies. So even though it was much more expensive, I felt the quality was higher. I had a few issues with water in my basement following the work, but Mid-Atlantic sent someone out to do additional work at no additional cost. I really appreciated the commitment to making sure I was happy with the work.

HAD MID ATLANTIC COME IN TO GIVE US A BID 2 AND A HALF HOUR LATER THEY TALKED US INTO A CONTRACT.THE 1ST PRICE HE GAVE US WAS 18 THOUSAND BYE THE TIME HE WAS DONE LAYING THE SALES PITCH ON US IT WAS 16 THOUSAND.AFTER HE LEFT WE WENT ON BBB SITE AND FOUND OUT THEY HAD LOTS AND LOTS OF COMPLAINTS CONTACTED GENERAL MANAGER OF COMPANY HE SAID ALL COMPLAINTS WERE RESOLVED BUT ENCOURAGED US TO CONTACT BBB OURSELVES SO ON SAT WE CONTACTED COMPANY TOLD THEM WE WERE IN CONTACT WITH BBB WITHIN 2MINUTES SALESMAN CALLED AND WOULDNT TAKE NO FOR A ANSWER AND LOWERED HIS PRICE DOWN TO 125000.00 QUITE A BIG DIFFERENCE FROM ORIGINAL 18 GRAND HE TRIED TO GET US TO SIGN 1ST GOES TO SHOW THAT IF THEY CAN RIP YOU OFF FOR MORE MONEY THEY WILL .AFTER TALKING TO BBB THEY STRONGLEY TOLD US TO GET 3 BIDS SO SUNDAY WE GOT 2 MORE BIDS AND MONDAY MORNING CANCELED CONTRACT WITH MID ATLANTIS AND THE PHONE RANG OFF THE HOOK FOR 3 DAYS STRAIGHT WE WENT WITH THOMPSON WATERPROOFING AND COULDNT BE HAPPIER WITH THE WAY THE SALESMAN TREATED US NO PRESSURE WHAT SO EVER AND THE PRICE CAME IN UNDER 10 THOUSAND FOR EXACTLEY THE SAME WORK MY ADVICE TO YOU IS ALWAYS ALWAYS GET 3 BIDS AND DONT FALL VICTIM TO THE SALES PITCH

Although the address of this company is York, Pa, their territory includes NEPA. My impression of this company is that they are primarily a sales organization; they contract out the work to local employers. My work was done by David Kizev of CLK Landscaping and horticultural services (Clark Summit, Pa). I was satisfied with their work. Your first contact with this company will be with a salesman. They push it pretty hard. My experience was that the price came down when I didn't immediately bite. The actual solution they provide is a pretty standard one: dig a trench and divert the water to a sump pump. They did a good job.

I totally agree with many members here about this company and in several reviews, I had the same bad experience.It was the worst experience I have ever had. The so called inspector had a convincing story, I fell for it, but after I signed (I have been dealing with water issues for 2 years in a brand new home) it just didn't sit well with me. Women's intuition. After losing sleep for 2 nights because of the huge amount of money they wanted and reviews here and the BBB, I drove to the office and signed my cancellation form. Instead of handing me my check, they sent the inspector to the house to hand deliver it and that is when things went downhill. I was prepared because I had contacted another company (ethical company) and they told me what would transpire on this inspector's return trip and it went down exactly like he said it would step by step. Things went from bad to worse but I didn't cave. He wouldn't leave(I live alone) He kept reducing the price, tried to force me to call past clients for references on the spot. Then I was offered to place a sign in my yard as advertisement for a price reduction. I was told if I didn't resign I would be charged for materials because there is a form you sign that says you are responsible but I knew it wasn't legal. I was told if I waited, the free financing was no longer a guarentee, the price would go up 7.5 percent. Then he tried to get to me by saying he has a crew now with no job trying to make me feel bad. He just kept going on and on and I was getting more and more upset and very uneasy. I finally was able to get him to leave but I was close to calling 911. I got my check back but not without some serious emotional trama. The cost of the job was 3 times my other estimates and my new estimates would have more work done, fixing everything that needed done including things the so called inspector missed. They use scare tatics which added to the emotion stress because I know there is a serious problem to begin with on this new home. If anyone reads this I beg of you to not call this company.

Problems were encountered went removing the cement, not their fault the cement was twice normal depth as well as the footer. This created much more dust and debris than normal, recommend a heavy covering of all items in the area. Also, we were not prepared for the destruction in the finished part of our basement, we would recommend that the sales rep explain/emphasize this in detail. Only one complaint the replacement cement is not finished off very well. The crew were very pleasant and tried to be as careful with the construction dirt and debris as possible. Thank you Ed Wapniewski and his crew ( Ray, CJ, Ray and Jeff).

We were satisfied overall with the results of th work and we have since recommended the services of Mid-atlantic to a friend.

We have had several storms since and our basement is bone dry. They did an excellent job and I would highly recommend them. We had a couple questions after they came out. They put in a battery operated sump pump, which is nice. They came back out after everything was installed to test, inform me of how to work everything, and make sure everything was okay. I was very impressed with their follow up along with their entire service. Other than the flooding (which had no relation to them), this was a great experience. I have recommended them to others.

We called this company, one of many, to come and give us an estimate to repair issues with minor moisture in our cement block basement walls. The man who came to give us the estimate, at first, seemed very knowledgeable. He told us about a system that we could have installed in our basement (similar to a French drain) that would solve all of our problems. He warned us that the water on our walls was pretty bad and that it was urgent for us to do this as soon as possible. He wanted to start work in four days. (Red flag - any good company would not be able to start that soon.) Unfortunately, as the visit progressed, he became very much like a used car salesman, pushing the products which are patented only by this company. He was here for an hour and a half trying to sell us the company's products and services. He started out with an estimate of $11,000, lowered it to $9800, and then to $8800. He persistently pushed us to fill out the paperwork for a loan through his company and told us that if he left, the deal for $8800 was off. He also said no one else would be able to do the job right. Both my husband and I are intelligent enough to realize sales tactics when we see them. At that point, we declined the offer, explained that we were going to get other estimates/opinions, and asked him to leave. He did not. He continued to push us to fill out the paperwork. It took my husband and I FORTY minutes to get him out of our home. It was the worst experience I have ever had with a company which is supposed to give us a simple estimate. Later, we spoke with neighbors of ours who had also had the exact same experience 8 YEARS AGO when they called this company to give them an estimate for the identical problem we are having. They ended up going with another company for a fraction of the cost and have never had water in their basement again. I will never recommend this company to anyone. Check them out through the BBB before hiring.

Very good, see above comment.

We had a water problem in our basement that needed remediation as we were going to put our house on the market. Mid-Atlantic gave us a proposal and estimate, promised a start date and after we accepted the proposal everything they promised happened; no actually they exceeded their promise to us by the timeliness, professional service and concern for getting the job done correctly. We had issues, not connected to their great work, and they found time to help us through these issues and not even accept payment for their time and effort. These folks are incredible!!

We had been getting water for several years. When the floods came in September, it was the last straw. The carpet was ruined along with the bottom of our walls. We had gotten two other estimates, and frankly, we were not impressed. One company in particular spent all of 10 minutes at our house, and wrote $10,000 on the back of his business card. Mid-Atlantic arrived, did a very thorough inspection, and gave us a detailed report of what was found, and different options available. We felt very comfortable with the solution recommended to us. When the work began, the crew arrived on time, walked us back through the job and reassured us that our water problem would soon be in the past. The crew was neat, polite, and very helpful in general. The job itself was quite loud as we had jack hammers running for the good part of a day. The job took 3 days, aand at the end of the job, the crew cleaned up and did a final walk thru and tested the pumps. Everything looked great, but I knew the real test would be a heavy rain. Since the time of the installation, we have had at least 3 rains where previously we would have gotten water in the basement. AT LAST ...A DRY BASEMENT!!! I finally have peace of mind during rainy days. I would highly recommend this company to anyone having a wet basement.

The crew arrived on schedule. They were all very nice, polite men. They took the time to cover all of our belongings, and seemed like they really cared about our home. The job took three days. It was loud, but we expected that. The men cleaned up each day, and returned on time each day. At the end of our job, the foreman walked us thru, tested the pumps, and gave us an overall briefing on the job. We were very happy. When the historical rains came in September, the system and pumps WORKED GREAT!!!!! WE LOST POWER, BUT THE BACKUP GENERATOR KICKED IN AND KEPT THE PUMPS GOING!!!!!! Truley remarkable, we could'nt be more pleased. Thankyou Mid-Atlantic for a job well done.

They said they were the only company who could do certain things. They spoke ill of all the other companies. They said they were the only company with a patent pending and so forth. They were very high pressure. They said there was a contract that had to be signed by a certain date. I have researched them. They have awful ratings. They are a very large company. We have to be very, very careful when it comes to using them. We really have to read the fine print when dealing with them.

It's clay below my property so water doesn't absorb well. They did an excellent job. They cleaned up well. They worked with me on financing. They just did an excellent job for me. They were very nice. They did not mind that I was right there asking questions as they worked. They explained everything as they worked and never made me feel like I was in the way. It made me feel like I was part of it. Since then they always respond to any questions that I may have.

When we found water in our basement after particularly heavy rains in February 2011, we started the search for a permanent solution that would keep water out of our basement under any weather conditions. We were introduced to this firm during a home fair exhibition. The sales team came to our house three times to explain the benefits of their system and their warranties. That was mostly an unpleasant experience. Their sale tactics are very aggressive and they demanded that we make a decision on the spot. We did that twice, and both times we sent in the cancellation order within the and quot;buyer's remorseand quot; time period. Hence, the third visit. For the third sales visit, the manager of the sales team came personally. He offered us a very significant discount from past estimates and the ability to finance it interest free for 6 months. His sales style was more casual and relaxed. He gave us plenty of time to make a decision and did not demand that we do so promptly. By then, with no drainage system or sump pump in our basement, we were ready to commit. The installation team came a few days later. These folks were very professional, took good care of protecting our property in the basement and were always available for questions. The foreman asked us to review their job while still in progess. One negative point during installation: The foreman failed to recognize part ot the Radon extraction piping that was discovered under the slab precisely where they were going to install their drainage pipes. He incorrectly told me that they were part of an old drainage system that was never connected to a sump pump. These two segments of Radon extraction piping were removed to make room for their drainage pipes. Fortunately, according to the Radon level indicator in the basement, Radon levels have been unaffected. He told me that he would connect one end of the new drainage pipes to the existing pipes. The other end of their drainage pipe ended in the sump pump well. Except for this lack of knowledge which fortunately had no apparent negative effect on the Radon extraction system, we were pleased with their work. Naturally, we had to wait for the next round of heavy rains to see if the system really kept our basement dry. That came with the constant rainfall from the tropical storm that followed Irene in late August and early September of 2011. Over 4 to 5 days, the south central PA area experienced severe flooding conditions affecting the nearby cities of Harrisburg, Middletown, Hummelstown and Hershey, among others. All our neighbors inevitably had water in their basements. Our sump pump worked like a champ pumping water out. But still, we took out 5 bucketfuls of water in each of two consecutive days. All in all, I would say that the system worked at 50% capacity since water still came in through one of the two walls where the drainage system was installed. We called in the incident to the company and, after one week, no return call has been forthcoming. In summary, I'm glad that we installed the system even though it did not work perfectly under the load of what has become locally known as the and quot;Great Flood of 2011and quot;. I suspect that, had we not installed it, the amount of water in our basement would have been enormous and the damage to our property would have been much higher. Naturally, I will continue to pursue the company's warranty promises. I will report an update on that course of action as events unfold. UPDATE: About 2 weeks after notifying the company that I had water in my basement, they called to set up an appointment for a technician to visit us for inspection of the system and repairs. On Sept 27, Scott arrived after calling in to confirm his arrival. Scott inspected the system and discovered several small holes that were left uncovered when the system was installed. He covered them up with a water tight sealant. I inspected his work right behind him and found he had done a good job. Then he went on to answer questions that we had about the sump pump. Additionally, when we told him that we suspected that water was coming in through both basement windows, he proceeded to seal the seams around the basement window wells in the outside. In the process of doing so, he accidentally broke one of the plastic covers for one of the window wells outside. Even though the cover was already cracked, he offered to come back and replace it with a new one. He took down my cell phone number to call me before coming; just so that I knew he was coming. No access to the house is needed to replace an external plastic cover to the basement window well. All in all, we found Scott very professional and knowledgeable. He was extremely courteous and helpful in answering our questions. Several times, he encouraged us to call in if we had any more problems or questions. Now we will wait for the next round of heavy rains to see how the system works. The company's warranty is for a dry basement. So far, we have called them on their warranty and they have responded.

For the year following the installation, we would listen for the sump pump to turn on or go down to see if there was water flowing into the pit. Not once did we ever hear or see the pump turn on. In fact, the drain pipes that run into the pit have always been bone dry. We didn't get concerned with it since the only thing that mattered was that the walls and floor were dry. About a year after having the system installed (April/May), we were in the basement and noticed that the walls in the corner by the sump pump had water running down them. This was actually nothing we had seen in the past before they installed the system. So I took pictures to document it and called Midatlantic immediately. I didn't describe to them in detail what had happened, but I did say that we had water coming through our walls. For all they knew, the water could be gushing into our house. (Thank goodness we still hadn't found the time to finish our basement) The person who schedules the techs to come out was not available so I left my information for them to call me back. I waited a day, then called them back. Again, the person was not available and they would and quot;get back to meand quot; yet again. I had to call them a third time, several days later, before I was able to schedule someone to come look at the walls. They said the earliest someone could come out would be the end of July. That was two months from the time of the incident!! So the day comes when they were scheduled to come to the house and they schedule times like the cable company does: a window of time. I took vacation time to stay home and wait for them and nobody called or came to the house. 30 minutes after the scheduled time frame ended, I called them. Their excuse was that the technician got held up and was running late. Most companies and contractors would call you to let you know that they were running late. Then they seemed upset that we weren't home afterwards for them to come (1 hour after the time frame they had given). I called them the following day to reschedule, and (big surprise) the person in charge of scheduling was not available. Nobody returned my call so once again I called them back two days later. They tentatively scheduled a time, but needed to verify. She said she would call me back within 15 minutes. It's two hours later and I'm still waiting for that phone call. I'm not sure what will come of this when we finally get someone to the house to look at our, now bone dry, walls two months after the fact. But we are definitely not impressed with the job after getting water in the basement again and waiting more than two months for them to see it. They lack any and all customer service skills. The company has not once tried to contact me, even just to return calls. I finally got someone to come to the house after two days of unanswered phone calls. The man I spoke to over the phone regarding the problem of water coming through the walls was not pleasant. As I explained the problem to him, he was cutting me off and giving an excuse for why all of it would happen. For example, if water came into the walls then it shouldn't pool on the floor because it would run behind the and quot;trackand quot; that they installed. My concern with that is, water shouldn't be coming through the walls anyway. When another man finally did come to the house and I repeated that conversation to him, he agreed with me that the water shouldn't be coming through the walls. Besides that, I had sealed the crack behind the track to keep radon from coming into the house, and the man who came to the house said that I did the right thing. So I had conflicting information from one person on the phone and one person who came to my house. The man who came to see our problem was very nice and came back the next day to and quot;fix the problemand quot;, which consisted of putting a waterproofing sealant on the walls. If that's all it took to keep the water out, then why didn't they just do that in the first place for a few hundred dollars instead of digging up the floor and all the other bells and whistles that cost us thousands of dollars? Overall, I feel that the we wasted our money on a system that was unnecessary for our problem. We probably could have fixed it ourselves by just sealing any existing hairline cracks in the mortar and sealing the walls with drylock. A good company with good customer service would have offered to do that instead of the big circus that we ended up with. I understand that some basements get inches upon inches of water and need a system like this, but ours wasn't a case like this.

Mid-Atlantic Waterproofing guaranteed the results of their system. They gave us a warrantee that would last the life of the home as long as we lived there. They were very good.

Their price was extremely high. They had an unprofessional sales approach.

The company was using sub-contractors who were completely unprofessional, impolite, and incompetent. The man who installed one of the new sump pumps measured the pvc pipes incorrectly, making the connection too short, so he placed several chunks of old concrete underneath the pump to lift it up closer to the discharge line, so it could be glued. The glue failed, however, and several months after the installation that discharge line came apart and water from the sump pit was sent all over my basement floor. This was the worst incident of basement flooding we ever had, less than a year after paying $10,000 for a dry basement. At the advice of my homeowners insurance company, I did not allow the MidAtlantic tech person to come and do anything (all he would have done is repair the pipe, that's all their warranty requires them to do. They would never pay anything toward damage to the home). The insurance company sent out a forensic investigator, who discovered the concrete chunks under the pump and clearly identified the improper installation as the reason for all the water damage in my basement. Mid-Atlantic was required to pay all of the cost for the basement restoration work which was needed as a result of the improper installation. They have never offered any other compensation or restitution for this very bad installation, or for the stress and upheaval to our home which resulted from it. I hired a plumber to correctly re-connect the discharge line so the sump pump could operate.