Mid-Atlantic Waterproofing of PA

Job was done well, but now its leaking and the company is gone. So much for the Lifetime Warranty. July 20, 2020 -- Chapter 11 Voluntary Petition for a Non-Individual Small Business . Filed by Robert E Chernicoff of Cunningham and Chernicoff PC on behalf of Mid-Atlantic Systems of CPA, Inc.. (Chernicoff, Robert)

BBB says they are not accredited and gives an "F" rating.

It went very well. Their Pricing and responsiveness, everything was above par.

They tore up my basement walls to water proof and they put in two water pumps. When they got to the 2nd basement the ground turned into sand so they wanted extra money so I had to take out a third loan. The people are friendly but it cost me over 17000 dollars for two basements that don't look good and don't work!! My basement water is still leaking all over the place and not going into the pumps the provided. I would never higher them again they are pushy at times to buy certain products. I wish. I never hired them.

We had an initial estimate with the company - they were way over priced compared to other competitors. They insisted on coming out for a second time and promised a discounted rate (still way overpriced). The man was extremely, rude, pushy, and in all they took over 3 hrs of our time trying to get our business. We ended up going with another company (obviously) and they then continued to call me for months. I rec'd 3 additional phone calls telling me they had new discounts to offer. Each time I told them we had already had the work done and that we felt harassed and very bothered by the company. The 3rd call the guys even said he saw in the notes that I had told them we already had the work done, yet he still called me to follow up. I can't quite understand why they continue to harass us with their phone calls. This is the worst company that I have had the displeasure of working with in a long time.

This is an update to my initial review back on 12/2015. I was contacted by Mid-Atlantic concerning my dissatisfaction and after 3 attempts to rectify the situation a manager named Dan responded to my residence to look at my concerns and numerous complains. I must say that the remedy offered to correct my problem was to redo the job in its entirety and to my ultimate satisfaction at no cost to me. Mid-Atlantic stands behind their product and workmanship. In these time it is good to know that there are companies who put customer satisfaction first. I highly recommend this company to take care of your basement waterproofing needs.

I thought the office staff and engineer who came out were very professional and very helpful. They tried to minimize the dirt/dust as much as possible and did everything they promised. I had subsequent issues with my tenant and they jumped in and made every effort to resolve any issues. I was please with their work and willingness to help me. they also helped with financing and fully answered my questions and addressed my concerns.

MidAtlantic offered us our first free consultation at a home show. After the inspector came in, we explained that we were having issues with one small area of our basement. After our discussions, he tried to convince us of the worst case scenario, i.e. completely flooded basement is only a matter of time. He continued to point out areas where no issues were noted. While we acknowledge that other areas may be an issue in the future, there was an immediate need in only one small section. Instead of inspecting and quoting based on small area, he recommended a full basement management system which was quoted at 19K. We felt as though he didn't understand the issue and what we were mainly concerned with. While we certainly appreciate the advise that sometime in the future, we MAY have issues, it does not provide justification to us to spend 19K. The next day, we received a call from the home office. Apparently, the Chief Inspector wanted to come to our home and talk about a different offer and/or lowering the price. After receiving such an astronomically large original quotes, we determined that there was nothing the company could propose that we would consider or trust them within our home. We have received three other separate quotes from highly rated Angie's list providers. All were within 2K - 4K range. When I mentioned the huge quote I had received from MidAtlantic (without mentioning their name) to the other companies, they immediately responded with, "Was it MidAtlantic?" Seems that even within the small world of basement water proofing, they have a reputation of high quotes/all inclusive work scope. Please be mindful before choosing MidAtlantic.

It was noisy but it had to be because they had to break up cement. The job was done quickly and very professional haven’t bad water in the basement since it was done.

Those men worked their full shift, answered my questions, reasonably and cleaned up the stones and dirt. I am very well satisfied.

The crew arrived at 11:30 am and worked until early evening. They returned the next day about *am and were cleaned up and out at 4:30 pm. They were very efficient.

The inspection was a disaster. They insisted on having my wife and I sit down to discuss what they wanted to do. I even told the salesman that my wife didn't really care as long as the basement was dry. This guy insisted so we listened. Then once he gave me the 14,000 or 15,000 estimate it became like buying a car. I told him that I should just go buy a new house and forget this basement so he began talking about discounts and after about an hour of saying no we were down to 11,000 or so. I finally told him that I was not signing anything that day and I was going to look around. He became angry and stormed from our home, refusing to give me his number so I could call him back if we wanted to use them. About a week later I received a phone call from the company and I told them all of this and how unhappy I was. They sent out a "Supervisor" likely a second salesman because I told them I would throw the salesman out if they sent one. The supervisor told me the cost would be around 10,000. This is the game they play and I feel sorry for the people who have used them and did not attempt to negotiate with them. DON'T BE FOOLED BY THEIR PATENTED PRODUCTS. It is a scam to have you sign a contract that night so the salesman can make their money. This company has been around for a long time because they have perfected the scare tactic and their sales pitch. I am sure their system works because they are almost all the same. I have spoken to five other companies all suggesting the same system. PLEASE DONT WASTE YOUR TIME AND MONEY ON THESE GUYS!!!

They were very professional. They were also very responsive when I had questions. I had a very good experience. It was not an inexpensive experience. I think it's a really good investment for my house.

I would avoid this company like the plague.

Well the first crew were an unprofessional group of young men.They put in the trac around the lowere wall alright, But the work was sloppy,they had gaps between the tracs,did not have pieces against the wall,installed two pumps that we are supposed to keep priming(we have been told by another person in that field that the pumps can cause us serious damage if we do have water). They left our basement a mess.We were told they would clean up after themselves.They took our good exstentioncord and left us afaulty one. The second crew came out after we called and complained about the job.They came put a couple screws in the wall and left.We kept calling Midatlantic to get someone higher up to come see what we were complaining about. They finally sent out someone who did agree we had a legit complaint .He gave us a list with about ten things the third crew should correct. When the third crew came out they arrived around 9am,looked around for about half an hour,then went and sat in their truck for over two hours.They finally came in did two or three things on the list ,had to run to a hardware store,was gone for about 45 minutes ,went back to the basement (did about an half an hours work and left.They did not do the complete list of corrections,they told us they were only given a short list.Every time we call to talk to someone in charge we get the run around.They offered to send out a fourth crew,my opinion for the amount of money we paid it should have been done right the first time.

I declined any services from this company.

We haven't had a big rain as yet since they put it in. They pumped out the water and they were the best contracting company that we've ever used and we're very satisfied with them. The way they looked, they did the work very fast and it was really professional. They are neat, clean, they do what they tell you and I would definitely recommend them.

Very laborious job. Workers were very professional and hard working, completing the job in two days. Prior to jackhammering, they covered everything with plastic to keep the dust from covering basement contents. Cleanup was very good, and they explained the various steps of the process as they were being done. Was told that the work was guaranteed, and that if I ever had a problem, that they would address the problem at no charge. There was a follow up call from the office asking my assessment of the job. Waiting to see if the system works during the spring thaw. It"s been over a month with no water leakage in the basement.

$20,000 was the quote I got and I almost fell off my chair. Took forever long to get the quote and after 2hrs I finally just had to ask for the price. Was not work my time. Would recommend to find another solution.

I don't like them. Again, we were concerned about house and the basement and we're not sure if they treated them as they should have as far as quarantine element or get them evaluated and had no evidence they took care of that properly. I don't think that the end result was exactly the same of the salesman had promised. They drunk my beer, opened my refrigerator and got my beer, and they hit the bottles. They are really small younger guys and I ended up finding one beer bottle in a weird place and there were 5 more of them on another corner of the basement and there's no way that I put them there, and then where we find another beer bottle or not, my wife called the boss and the boss didn't answer the call. I did call, did complain, and the boss asked me what kind of beer and did replaced it. I was pissed because they basically stole from me. I haven't needed them to come back for any reason. They were charming the whole tie they were here but when ever they're here my beer is stolen.

The quote was astronomical. The sales people are incredibly pushy. They refused to meet with me unless my husband was home, which was very insulting as I am the (sole) homeowner and I would have been paying for the service from my own income.

The workers were efficient in what they did. They also were very clean. In addition, they patched some existing cracks in the wall with a product that does not match the existing mortar of the wall. Once the work was done, we had some questions and concerns about the work and they were quick to respond to fix the issues. They were right in line with other estimates. They also got the work done within the timeframe they specified, which was a total of three days. On the two walls they did, they have a lifetime guarantee, which is transferable to the first new buyers of the house.

He was a very high pressure salesman. He basically said I was stupid and he would need to talk to my husband. They do not even have their own team and subcontract everything. He kept dropping the price. He started high and kept going.

The inspector who came to our house used very high pressure sales tactics to sign us on; in retrospect, I wish we had waited and pursued additional estimates before signing the contract. If Mid-Atlantic truly believes in their product and its value, they should be honest and not use these kinds of tactics. The workers were independent contractors, I discovered, not employed directly by Mid-Atlantic at all. They were extremely courteous, clean and professional. They also worked like dogs, 12 to 14 hours each day. They appeared to be under a great deal of pressure to get a very difficult and dirty job done with minimal support from the company. Mid-Atlantic called me after the work was completed to ask me how it went. When I asked about the company's treatment of the workers who actually perform the service, the representative got very huffy with me. It's clear that they treat the men who do the work little better than slaves; they have no benefits from the company, and are paid as little as the company can get away with. Meanwhile, Mid-Atlantic charged me top-dollar for these services. I would like to see them take less profit and create better working conditions and with a stronger living wage for the people who actually perform the work. I also would like to see Mid-Atlantic change its high-pressure sales tactics. The work that was done appears to be well-done, though we haven't yet had any rains to test it out.

this was a true horror experience. Lon was the name of the salesperson who came and also showed us all his and quot;specialand quot; patented devices (he even whipped out a fortune 500 magazine to show us how 'great' their company was). several times i asked him to give me a ballpark estimate for the work after he looked at our basement. He said he couldn't until he gave me the full details of the work they would do (i.e., HARD sales pitch). my family came home at 5pm (my husband picked up the kids from daycare). HE LITERALLY WOULD NOT LEAVE OUR DINING ROOM TABLE AS I WAS PUTTING FOOD ON THE TABLE FOR THE KIDS!) WE ASKED HIM TO LEAVE SEVERAL TIMES AND HIS RESPONSE WAS and quot;I UNDERSTAND.. I UNDERSTAND... WHAT WOULD IT TAKE FOR YOU TO SIGN THIS CONTRACTand quot; My husband even said, and quot;there is NO way this is going to happen with your approach to business. Even if God himself came down and made this offer I would still need a day or two to think about itand quot; ...and that is a QUOTE. I thought we were going to have to forcibly remove him from our home. stay far away from mid-atlantic.... actually the middle of the atlantic is probably where THEY should stay. horrible horrible experience!