Bella Railings

I have to say I couldn't be happier with my new porch and step railing. Even moreso I couldn't be more pleased with the quality of service I received during the project. I like to work with wood myself (although not even close to the level of expertise the installer and his crew have) so I appreciate the time and attention to detail that I saw, especially from my installer. The sales person was knowledgeable, and went out of his way to show me samples, explain the process, take his time measuring, etc. He was very pleasant, respectful and courteous (shades of what was to come). I have an older Pittsburgh house so you never know what to expect or what you might find when you begin to open things up. The installer took everything in stride and led the team in removing existing old DIY attempts at porch deck structure supports that had shifted over time. I never once heard a complaint about the removal process which was physically challenging. Any questions I had for the installer were answered. I never felt they were perceived as 'stupid'; they were met with a 'Sure, what's your question'. If I didn't understand something, the answer was rephrased until I did. Rebuilding the deck began: ledger, joists, et al in place, laying of the decking boards.. it really started to take shape. Depending on the day, my installer's team could change, but even though there were new faces, the same polite, courteous, friendly, competent, willing to listen theme, remained. I felt like I, as the homeowner, was a part of the process, involved only as I should be, but respected. I found I could feel confident that my home was in good hands. Around this time, we ran into a snafu with communication around the skirting color and I did make a decision to go with a color that wasn't exactly what I had wanted, but the company's management and I worked it out and the results are fine. They did order me a specific accent color board for above the skirt, which as of this post has not yet arrived. My installer will take care of this when it is in. Porch steps, rails and spindles, the step railing, small cement work areas.. this is when it really began to take shape and I began to visually see what it would look like. A lot of the work was coming to a close, yet that same diligence to the job and a great work ethic persisted. The installer and his crew(s) are not slackers; they work hard and I can tell they enjoy what they do. All in all, it took 5 days, not counting the boards that we are waiting for. I doubt it will take long to add the 'finishing touch' to a great project. So would I recommend this installer, his crew, the company? In a heartbeat.

The installation went fairly well. The Installer arrived at stated time and the job was completed within the timeframe noted. We were told we would not see any hardware (I.e. Screws) when the job was finished; however, the plugs used to cover the screws were never installed. A subsequent call was made, the salesperson came and stated that someone would be out to install the "plugs" used to cover screws. I have not heard anything from the company and I am still waiting for the plugs to be installed. To me, this indicates the job is incomplete.

It was amazing how easily Mike installed the railing. He obviously knew what he was doing. It was so nice having a professional who was great as his job as opposed to the idiot who had installed a crooked disaster. A visitor at my neighbor's said that her husband kept telling her to come look at this guy and how good he was. If they were not from New York, I think that they would be hiring Bella Railings!

It was good. Bella Railings delivered what I say they were gonna do, they were hearing me.

Excellent job - we are nervous going from aluminum railing to thick vinyl but are very pleased with how it turned out. We went with Bella because they make their railings and they were able to get the angle we needed coming down the driveway steps - the rest of the companies we had bids from were unable to install the end post where we wanted it. We also went with the aluminum pickets which really opens up the porch.

Mike was on time worked all day 9: AM to 4: AM.

Shannon arrived promptly for the estimate. She was thorough, knowledgeable and friendly – and neatly dressed. Very professional. She was willing to spend as much time as needed to address my concern. Installer also great: beautiful job and cleaned up after himself.

Initial sales person was very knowledgeable about product addressing all my concerns. Installer was on time, professional, neat and gave good suggestions. Pricey but good value.

We needed to have front porch and curved paving stone entry steps protected with railings. Did my thorough research through Angie's List and learned that Bella Railings is the only company in the area that provides a unique, rigid mounting process that is better than other vinyl, wood, aluminum or iron fabricator's methods. A great deal of that is explained on the Bella Railings website, and I work with a girl who just had a job done with Bella, and she was very pleased with result. Consultant, John Maxwell, visited our home with a wealth of information: product samples, engineering data and zillions of pictures and customer referrals. John is passionate about the company and products they manufacture and install. Rightfully so. We needed a curved railing. Bella is the only fabricator who makes a reinforced, maintenance-free curved railing, with a unique mounting system too. John made a detailed sketch for us, provided a fair price and we agreed to have Bella do the work. Mike, the installer, showed up on time, had a great attitude and started to work. He was very precise on his plumb and level specifications, miter cuts and joint-fitting. We were both excited at the evenness of the curved railing as it tracked the curve of the entry steps.

Incorrectly flashed new roof valley. I recieved shingle weave, after I requested step flashing. Owner said it would function correctly and would honor warranty. I disagree. I did not read fine print so I fault myself. Subcontractors delayed job to go hunting.

They were great. They were very helpful. They came back and fixed everything. I felt a little touched up because of the weather. They did a great job. The quality was wonderful. The communication was excellent.

Excellent. Everyone was wonderful. They explained all the details. Wonderful company.

Well done, professional installation, final product is great, all debris was cleaned up and removed. Great job!

He was on time and went right o work. Worked steady and was done very fast. Took old railing. Very clean and very knowledgeable. Very nice work.

The salesman Gary, was kind, patient and very informative. Having never pursued this type of home improvement I had no idea what to expect. When I explained my budget constrictions he worked with me. I now have a beautiful updated porch.

Great service from beginning to end. Railing installed a year ago and still looks like new - was a lifesaver this winter and I couldn't be happier.

Salesman was very professional arrived on time, work was done excellent. Good experience all the way around.

We had a new curved sidewalk installed and needed new railing. Bella, while a little more expensive, was the only company that actually curved their railing. The other companies from whom we got estimates, wanted to angle the railing around the curve which would have resulted in our losing more of our sidewalk area. Bella came at the appointed time to give us an estimate. We were told that someone would come out to measure the curve and we would be called after the railing was made to be given an installation date. We received the call and they came as scheduled. Everything was installed within a few hours and the worksite was left very clean. We were very happy with our experience with Bella Railings and would recommend them.

I had Bella Railings come out and give me a quote for installing railing on a cement patio. When I contacted the company, the office manager was extremely pleasant and helpful, they were very responsive and we scheduled a meeting/quote within the next week. When the salesman came out to the house, he was extremely arrogant, long-winded and rude. The product is very nice and the install demo seemed to be very good. The salesman just wasted the next 3 and halfs hours of my time before he would give me a price. After about and hour and a half I asked him for the price and then had to ask him for the next 2 hours until he finally gave it. The price was extremely high, though it was a big job, and a little out of my price range. I told him we would need to think about it not wanting to be offensive as this man just spent 3 and a half hours in my home. He seemed extremely agitated and wouldn't take a no. I finally said, "Listen, I will get back to you it's nearly 9:30pm. I have to put my kids to bed!" About 2 days later, he called me back and said he had a sales meeting and that since my job was so big they would give me what amounted to about a 10% discount. Even with the 10% discount the job was still over priced and I kindly declined. He then went on to tell me how great of a deal I was getting and questioned both my intelligence and then basically called me cheap for not going with them. I explained to him that the price was out of our range but appreciated his follow-up. He then told me that the price was final and that I could call them back if I wanted it. While the pictures that they showed me of their previous work look beautiful and the quality of the demo reailing was great, this salesperson and the pricing pushed me away. The company seemed to be reputable and was what I believe is the only railing company in the area. Maybe I just caught the salesman on a bad day or bad week...

Went very well. Installer was very professional.

The guy that came out to give the estimate was very thorough and friendly. The prices for these railings are a little high but they seem to be pretty good quality. It took about 6 weeks for them to order the parts. When the guy came to install the railing the first day he had to leave early due to a family emergency. He left all of the pieces to the railing out on the front lawn which made me a little nervous but everything was fine when he came back the next day along with the guy that installed the gate to finish up. All in all it looks good, I would hire them again.

They were very nice when we called and when they came to do the estimate, they were punctual and the product seemed nice. They were just a little out of our price range.

The workers were good. They were conscientious and did an excellent job. It was beautiful, but I thought they were extremely overpriced.

The salesman was responsive and informative (actually almost over-informative) but even though he kept telling us how this product was guaranteed when we asked to see the written guarantee/warranty his attitude changed and the sales call was over. We did not contact them again - nor did they contact us again.

Looks very nice. It took a few weeks longer to get them to come. They needed to get more decking than they had ordered--as there was a misunderstanding in the measurements, but they made it all good and we are very happy with the final product.