McKean Plumbing & Heating

The technician arrived on time, worked efficiently, and cleaned up. He not only fixed the problem we called for but also took care of removing a damper that should never have been placed on the exhaust for an oil furnace. It was doing no damage but worried me. No other technician I had called before was willing to take on the dirty job. My furnace now runs better and more quietly than it has in the six years I have had it. The fee charged was also reasonable. I will call McKean again if I need plumbing, heating, or cooling work.

We had a large number of bids come out before going with this company. ALL of the other plumbers and contractors basically couldn't figure out how to get this done to code - as the line had to go across a difficult area to put in plumbing. These guys immediately identified the difficulty and suggested a masserating (I don't know if I'm spelling that right!) toilet to allow the bathroom to be installed. This allowed the project to be done for a very reasonable price. They were very professional and really knew their stuff. The bathroom is gorgeous and they even threw in for free a step to the shower with a lovely tile cover - because the shower otherwise was going to sit up too high for my aging father. Just an excellent company that can get a difficult job done.

It Went perfectly. My home was built in the 1950's and some of the plumbing work has been redone and some has not. Some of the pipes and on/off valves were also painted over by the previous owner. We have utilized Mckean in the past and have always received outstanding service. After much toil, I had to purchase a specialized toilet, not made in the United States, due to some family medical conditions. McKean had said they had never installed one and based upon my own research, it seemed that is was not too much different than an 'American' toilet. When the guys arrived, they said they had looked up the information prior to the installation and they were very well prepared and super nice. I always appreciate their honest answers to any questions I have. The initial fee, to just show up, is $99 and they have an extremely minimal disposal fee of $5. While troubleshooting the tub leak a supply line shut off valve began leaking pretty heavily in the basement. I believe it was original to my home. Instead of just repacking the valve, they replaced the entire shut off valve. They were extremely quick and thorough. While troubleshooting my bathtub faucet issue they gave me various options for a permanent fix - which will eventually need done; however we were able to buy some time with their recommendation of a couple of screw placements that I could do myself, until we decide on the permanent fix. Their recommendation worked perfectly as explained. I will also certainly use McKean for my permanent bathtub fix as well as any other plumbing needs that we have. Nice people and a job well done.

My son's furnace quit yesterday after 7pm so the part we needed to be had at a store dealing in it. Your Lowes,Home Depot etc.. do not have this item and at this hour McKean was closed for the day. McVehil plumbing was the first stop the next morning [ not my choice I have always gone to McKeans for expert help},McVehil would not sell the part ,but would come to the house and install it, I don't think this was going to be free so my son declined their offer. McKean ,however, not only would sell the part but also explained how to properly install it. My son learned a lesson on who to go to for PROFESSIONIAL help. McKean has always been knowlegeable and helpful to me and now they have another new customer by their acts toward my son. Thank you

Chris was very professional. He determined where my leak was and fixed it very quickly. He also gave me helpful advice about how to deal with another plumbing issue I was facing with a downstairs bathroom. I will likely use McKean again for my future plumbing needs.

Initial call was for low water pressure and an external leak from the sprinkler system. They were prompted and punctual. They can't fix the external leak till spring because the leaking pipe was below ground. They isolated the low water pressure issue to a old water softener and they provided a replacement quote for over $1500. After speaking with them on the phone regarding the quote, I told them I would get the unit directly and asked for a quote for installation, I got the softener from Amazon for under 800 and was quote an installation price of $275. They came and installed the unit, I got a call later from them for $450, they told me it took longer plus they left me 100 lb of salt (which is $10 from Coctco) and put extra valves in and they are billing me for T&M instead of fixed quote.The installation took longer than expected because the normal water softener installer was out and the person who was doing the installation was a bathroom fixture/plumbing person and I had to drive to Home Depot and got 4 Adapter for them during installation because they don't have the parts in the truck. Although the job is well done and the installer is very helpful. I found them not honoring their initial quote (I should have asked for a written quote) kind of bait and switch. Most likely will have another plumber do the work in the Summer for the sprinkler system.

They installed a new gas furnace in my home. McKean came to my home on time each and every time we had an appointment. They are very friendly, courteous and knowledgeable. I would recommend McKean Plumbing and Heating to anyone.

We were pleased with them. They came on time, were courteous to the tenant, and she was happy with the work they did. They were reasonably priced as well.

They are very courteous, professional and friendly. Their prices are extremely fair. The major complaint I have is there is no communication between their field workers and the home office. They have been to my house three times and upon leaving with pictures in hand, promised me that someone would call me back with either a report or with new time to schedule a visit. Each time there were no follow-up phones calls. It was as though they are too busy and didn't need any more business. I had to call each time and re-explain everything that occurred to make a new appointment. Very annoying. They need to restructure their communication system with their repairmen and the office personnel. I'm still waiting for someone to call me back from two weeks ago to discuss my damper system problem. Greg B.

Replaced gas furnace and air conditioner

Service provided was exactly as indicated on the contract. Took about 2 1/2 days to complete the job. All of the techs were professional and skilled. No problems and hauled away old furnace/AC leaving the area clean and swept. Final walk through by the project manager.

Service advisor recommended that I don't do any expensive procedures. One procedure is optional. I appreciate his honesty. It saved me a ton of money!

The technician they sent (Glenn) was able to pinpoint multiple problems in a relatively short time. He first repaired the relay, installed a new thermostat (I had purchased previously), and checked for proper oil pressure, replaced the nozzle and set the firing points. At the end the furnace worked as good as new. Glenn also recommended that I replace the transformer (weak spark) and the shroud surrounding the heat exchanger. He applied no pressure and said that I would be able to replace the transformer myself. Glenn answered all of my questions in detail and he was very efficient and personable. I consider the cost for the service very reasonable and McKean will be my Plumbing/Heating contractor in the future.

Serviceman arrived on time with a 15-minute call-ahead. He was very professional, friendly, clean and quick. He checked extra details, took time to answer my technical questions, and provided helpful advice on maintenance and where improvements can be made. Thank you, McKean--see you next year. Thanks for the hookup, Angie.

McKean plumbing gave us a detailed estimate and scheduled our job within a week or two because of the holiday. The installer, Chris, was professional and worked efficiently to install a new 50gal gas hot water heater. We were changing our older electric water heater over to a Rheem gas tank so it involved some additional work. The work area was clean and everything went well. We have used McKean Plumbing in the past and would recommend this company.

The service call went well. The plumber McKeans' sent to our house was very professional, explained everything he did and left us feeling confident that the job was done correctly. Hopefully the resolution of the venting issue will go as smoothly.

The old toilet was removed and the new toilet installed in 30 minutes.

Thought price was too high, did not use there services

McKean Plumbing & Heating did a nice job. Their prices were good. They have very knowledgeable technicians.

I'm impressed with their willingness to come back out and make things right with their service.

Perfect from start to finish.

I initially had a slight problem with McKean owing to service fees which I thought were inordinate, coupled with incomplete work. But McKean IMMEDIATELY addressed my concerns and took the initiative to call me and set up a FREE remediation service to resolve my concerns. I am pleasantly surprised at their obvious sincerity and willingness to keep me as a customer. I'll update this review after our subsequent consultation.

They sent a tech to check the furnace the same day I called them. He fixed that problem quickly and got eyes on the water leak, connected with a colleague to prep him for the work. The work was completed by his partner to our satisfaction, including repairing the damaged ceiling. Great experience working with this company. Recommended.

I had to reschedule an appointment, but they got me in first thing the next day. Steve arrived on time, and spent 3 hours working to unclog my floor drains. He was personable and professional, and did a wonderful job. I would definitely use McKean again for any plumbing needs!

Quality of work is good, but they had trouble getting parts from Lennox in a timely manner. Took several visits to finally fix it all, which meant several days off work,