Bruno Plumbing & Heating

The repair process was smooth and pleasant, the gentleman Dave was very professional, courteous and even friendly to my children. The cost of the work i needed done was explained to me prior to my agreeing to the service. he did all the work he proposed quickly and efficiently. He gave me directions needed if my disposal was to jam in the near future, gave me advice on how to run itmost efficiently and left me with a very positive feeling about the whole experience. i will absolutely call Bruno in the future and recommend them to anyone looking for a professional trustworthy company.

I don't usually hire other people to do water plumbing work. But this was year-end time at work and I was swamped. We had a problem in our second bathroom that necessitated use of this tub. Repair was going to be a very tight fit to try and repair myself (tough access to drain in wall). We've used Bruno in the past and have been nothing but happy with their service. Bruno's serviceman arrived same day as our call, was extremely professional, quickly assessed situation and gave us an up-front quote right out of their service manual. He had the fix completed in about 2 hours, pressure tested everything, and even provided one of their coupons to use (we keep throwing ours away as they come in the mail b/c "we'll never need plumbing services" - opps). Overall a great experience. My only negative comment would be to say that I thought the price was a little high, but certainly not outside the realm of what I was willing to pay. I would definitely recommend these guys to anyone who is looking for top notch plumbing or heating services.

He did a good job. He was on time and worked very quickly. I thought that the price was a bit high, but then, I have not had much experience with plumbing for a while now and I think that sometimes you do have to pay a little more for better service.

Tony from Bruno Plumbing came the afternoon of Thanksgiving Eve and reworked the way the washing machine was plumbed. He took Thanksgiving off but came back the morning of Black Friday and re-did the pipes under the kitchen sink. He put a clean-out in the stack from the kitchen and jetted the line clean. Tony was the consummate plumber. Knowledgeable...Careful...Thorough...Friendly...Polite...Took Pride in His Work. The next time I need a plumber, I'm asking for Tony at Bruno Plumbing.

He is very honest, and has high integrity.

Tried to replace the hardware myself and it didn't go well. I had to turn my water off for the night. I called Bruno plumbing who said there would be an extra charge to come out after hours. I told them I would wait until the morning. The first guy said he would be there around 8:30. I think there was a mix-up because another person called me in the morning to say they would be there between 9 and 11. It really didn't matter. I was shocked at the price, but I didn't know what the price was to replace shower hardware to begin with. I was desperate, so I went ahead with the replacement. The two men were very nice and professional. I was very pleased with my new Kohler shower hardware. It looks much better, and I do feel that their work was quality. I do feel that I paid too much, but as I said I didn't really have a chance to get estimates and I didn't have a clue as to the work that would be required to put a new one in.

Tony came out to check what the situation was. I asked if he had a fawccett similar to the one I had. He did not, but said he would go to American Standard and see what they had. He called back, he had found one - the price seemed high but I agreed to it. The next day before he was to to arrive, he called and said he had found a very good one at Lowes for $130 less. I was impressed. He arrived with Lowes fawcatt 20 min. later, He was very porfessional in his work. Left the area clean. The fawcett is far superior to the one I had.

I did not use them. They were high on their quote. The quote was for $2000, and it was basically for the labor. They were great people. They were really nice, courteous and showed up whenever they were supposed to. They knew everything that they said they were going to do with the quote. It was not the price range that I was looking for. I would use them in the future.

The job went well. The company had done some door to door work in my neighborhood so I had coupons, and they had good reviews so I decided to use them. The guy that did the service was very nice and seemed knowledgeable. I didn?t appreciate that they tried to sell me a service where I become a member of Bruno Plumbing. I want to have some bathroom remodeling done and he told me that the program would give me a discount on that work, but the paperwork said that it would not be covered. I did not appreciate that he was trying to oversell a product and I would have been really pissed off if I hadn?t read all of the paperwork. The guy recommended that we stop the leak rather than replace the unit even though that means it will leak again in the future. I felt like they were more into making money than helping homeowners. Based on that, I wouldn?t recommend them. Completely replacing the sump pump was really expensive.

They initially said they would be able to fix it the day they came to do the estimate but then they had to go and actually fix people that didn't have heat, which I appreciated. When they came back the guy that was here was very, very nice and was really bothered by what was happening with our furnace. He actually cancelled his other appointment to stay and fix our furnace. I would absolutely use them again.

The technician was friendly and professional. The work was good. We have called them several times now, most recently to repair a bathroom drain (which both leaked *and* was slow draining). My only concern is that I think their prices are a bit too high for this area, but that is just my opinion. Also, they charge a $39 service call for a visit even if they can't do the work; they will, however, credit that amount on a subsequent visit for other work if you ask them.

I called them to install drains in new sinks and hook up a new garbage disposal. When I make the appointment, they were very courteous and said that my job would be the first one in the morning and that they would be there by 8:30 am. At 9:30 am, I called them and they said that they were still coming but would be there closer to 10:00 am. At 11:00 am, I finally received a call from the plumber saying that he was loaded up and would be leaving now. He showed up at 11:20. Then when he arrived, he suggested that I not use the drain baskets that came with the sink and encouraged me to use ones he brought instead. But he would only give me the price for the part AND the installation - he refused to tell me how much the new part cost. When I insisted on knowing how much his part was, he got frustrated and said he didn't want to do the job and left.

We were trying to get our existing furnace replaced by 1/14 and when they called back, said they could meet this date. We set up an appointment for a free estimate and he showed up on time. So far everything seemed to be OK. When they contacted us to give us the estimate, they said the existing furnace was running on limit control which it was not - it was running on thermostat control and quoted an K BTU furnace. We had calculated that a K furnace would be sufficient but they would not quote that. The other vendors we contacted had no problem giving us two quotes. Their price was 40% higher than any other vendor which I can only assume was because we were trying to get it installed ASAP. But nothing was ever said. Anyway we went with another vendor.

Bruno came to do a basic service on my oil furnace in November. They found some parts that were faulty that I payed them to replace. The service guy was great and gave me confidence that he knew what he was doing. On January 13th the furnace started to act up so I called for service - they couldn't give me an appointment until the 19th. Today (Saturday - January 15) the furnace went out completely and I called to request an emergency service. The woman who answered the phone was nice enough but the service guy who called to tell me that he was too busy to come until Monday was gruff and unapologetic. Its 24 degrees outside and waiting until Monday is not an option. I really don't think that any company that is in the customer service business would leave someone with no heat for three days in January. I thought I had found a service company that was dependable - my search will continue with another Angie's List provider.

They are comparable in pricing. They are people you can trust in your home and I think they are honest.

I thought their technician seemed very competent and professional. He wasn't looking for extra creative ways for his company to make money. I felt he was on my side for what was necessary.

They are very good and I have used them for years. They do all of my plumbing work. They are honest, reliable and trustworthy. They are competent and very nice people. You do get what you pay for.

They fixed the pipe and cleaned up the drain and they are easy to work with and good people.

They were on time and they were very efficient.

I would not use them again. I was not satisfied with their work. Their office personnel was nice.

I have used them for my old furnace to service. Their service is excellent and their prices are reasonable and competitive. They also made sure I knew about the rebates and the tax credits which was helpful. I would recommend them to anyone.

Their work seemed fine but we are going with another company going forward.

The serviceman was very knowledgeable and very professional. He showed up when he said he would and did what he said he would. My experience with him was pretty good.

They were fine. They checked out the pipes and couldn?t get them unthawed. They were prompt and fast.

They did an excellent job. I would recommend them to anybody. They were neat, cleaned up after themselves and were courteous. We can?t say enough good things about them. They did an excellent job. They were fun to talk to. They are the kind of people that you would want to work on your house