Kennihan Plumbing & Heating

Did a good job!

good

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When as expected

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Installed sewer line.

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I found them to be prompt and professional.

Whenever the young man came into any problems he went right out and got the part that he needed. His demeanor and the way he talked about the company was an overall pleasant experience. I would be happy to recommend them to anyone.

As a Kennihan customer, I have always been satisfied with the service and courtesy of their employees. However, this experience was unlike any other. After four different appointments by your technicians and despite a bill of $2827, my less than four year old unit was still not working. As per our phone conversation, you and Lennox agreed to install an Elite unit at cost, plus installation ($500). The problem was - I believed you. Imagine my surprise when your technician presented me with a bill of $2139. This was $639 more than you stated on the phone the previous day. After a short discussion with you again, I agreed to pay the amount out of exasperation and desperation. In a little over two weeks, I had paid you $4966 for a unit that was still under warranty. Regardless of whether it was faulty original equipment, inept analysis, bad replacement parts, or a worse scenario – intentionally running up labor costs; I do not know. I have been in contact with Kennihan's but nothing has been resolved and feel that both integrity and competence are severly lacking in this company.

My furnace and heat pump were almost 21 years old and on their last leg. My wife and I wanted to take advantage of the Tax credit for 2010 and started getting quotes. Unfortunately my wife passed away in November while couragesly fighting Breast Cancer, so getting a furnace replaced was not the first thing on my mind. I kept the quotes we got handy for someday down the road. I received tempting offers in the mail but I kept on putting it on the back burner. Well the old furnace started acting up; it was still running but worrying me here in the middle of winter. I had lunch wih a couple of friends who were trying to cheer me up a little bit and I had mentioned my concerns with my furnace, I told them about the ads I got in the mail incuding Kennihans and my one friend said he had switched to them a couple of years ago and was very satisfied. I gave them a call. Phone staff were very nice and proffesional and promised to send Bill (owner) over as soon as possible. Bill was very nice to deal with. he checked all aspects of my heating and cooling system, and I explained to him what I was interested in. I wanted a good system but I did not want to go overboard since I don't know how long I'll stay in this big home. I also told him I hated the Heat Pump and would prefer an A/C unit instead. Bill's offer and suggestions were right on point, he did not try to push anything on me and explained the entire process in laymen terms. Also, his price was a few thousand dollars under my last quote! Of course I signed on the dotted line and Bill set up the install. Staff called and scheduled the appointments. They came right on time and after full explanation of what they were going to do they went to work. The install went smooth. Barry and his Techs (Zach and I think Chevy) were great.Friendly and profesional. They cleaned up everything when done and went over new units explaing everything. They installed the furmnace one day, and the A/C unit on another day. The furnace is quit and puts out nice warm air. I already see the effects of the Air cleaner, much less dust. They will setup the A/C unit in the spring...too darn cold now. If anything new comes up I will amend this.

Not a happy camper but the problem was finally corrected for an inflated bill.

I have been using them for many years. We had a heater problem this time around. They’ve done other work for us that have been great but the latest job was not up to the mark. We paid $100 for the inspection, and I think that the price is typical. They came out when they were supposed to. I may not use them for heating in the future.

They come when they are called, and they do good work. They are reliable, friendly, and knowledgeable. I have never had a problem with their responsiveness.

I had found that their work is not of the highest quality. I have had some trouble with their repairs, and the plumbing they did for me leaked. I would most likely not use them again.

They were very expensive. I would not use them in the future if I find somebody better.

Pleasant, quick, efficient and cleaned up when finshed.

They were very good with coming quickly and repairing things. I felt comfortable with them around. They were very personable and polite I really like that.

Worker was very courteous. He checked bathroom and area below tub for moisture and explained that the moisture was minimal. He suggested the cause was probably due to poor caulking around tub area. I told him I would do that myself. He also suggested using a pen to trace around the stain on garage ceiling to be able to determine an increase is moisture. I was very pleased that problem was only minor and the honesty. It did take a couple days for them to come out to house though, but I was okay with that.

SCHEDULED ME RIGHT AWAY. VERY GOOD EXPERIENCE.

PROVIDED PROMPT AND COURTEOUS SERVICE. I APPRECIATED THE QUICK RESPONSE AND DIAGNOSIS OF MY PROBLEM. THE REPAIR WAS MADE QUICKLY TOO, SINCE THEY HAD THE PARTS RIGHT THERE WITH THEM.