Kennihan's is a family owned & operated business, servicing Butler County and Northern Allegheny County since 1969. Our motto is "We service, we sell, we repair, we care." We are available 24 hours 7 days a week for service needs and you will always talk to a live person. Email us at customerservice@kennihans.com. Additional phones- 724-285-8507, 724-898-1467, 724-898-2587.
Business highlights
56 years of trusted experience
Emergency Services Offered
Services we offer
Residential & commercial sales, repair, service and installation of heating & air conditioning equipment. Geothermal. Plumbing. Radiant floor heat. Indoor air quality. Duct cleaning. Insulation. Water heater tank. Tankless water heaters. Sewer. Gas line. Well pumps. Electrical.
Description of Work: We called Kennihan because our furnace was not working. The serviceman arrived, checked the furnace, there was nothing wrong with it. There was a loose wire on a switch on the outside of the furnace. He tightened it. Did not use any parts whatsoever. Bill was 280.00 They charge 99.00 just to pull in the driveway, then a time charge on top of that. We feel this is a dishonest practice. They claim it is because they arrive with a fully stocked truck...how many times have thosetrucks been paid for? The owner was rude & dismissive when my husband tried to speak to him over the phone, he essentially siad "too bad", I already have your money. I will never use them again, I wuld rather freeze to death!
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$280
Response from Kennihan Plumbing & Heating
I pulled the file, and the first thing that amazed me was that this work was accomplished in 2010! It's now 2012, and obviously you must have a reason for putting the review on the way you did, but let me try to explain to others. Yes, we had a 99$ diagnosis fee to cover the vehicle and travel time, as well as the diagnosis of the problem. As you wrote, the furnace had a wire loose/disconnected on it, which the technician diagnosed, and then let you know what our up front repair would be. What our policy is, diagnose the problem, tell the customer how much it will be to repair, and let the customer decide. In the technicians up front pricing guide, the price to repair the wire and check the entire system over for proper operation was difference between the 99$ and the final invoice. After this was explained, you could have chose not to have the work accomplished, but you approved the work. According to the file, you then felt, after the furnace was up and working, and checked over for proper operation, that it should be less. The reason for the up front policy process is to give you that option. I believe the front office handled themselves well, and offered you a coupon off of future work. I am disappointed that Angies List would allow someone from 2010 to post questionable reviews in 2012, but, that is what makes this country great, everyone has a right to their opinion. In summary, for other readers, we have an established up front pricing policy. We charge a diagnosis fee that gets the technician to your location, and gets the problem checked out. Then, the technician explains the repair, and what the exact costs will be, along with any options available, so that you can make the decision.
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Service Categories
Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Air Duct Cleaning,
Wells and Pumps,
Energy Efficiency Auditing,
Natural Gas Lines,
Electrical,
Dryer Vent Cleaning,
Solar Panels,
Sewer Cleaning
FAQ
Kennihan Plumbing & Heating is currently rated 4.2 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Kennihan Plumbing & Heating accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Kennihan Plumbing & Heating does not offer free project estimates.
Kennihan Plumbing & Heating offers the following services: Residential & commercial sales, repair, service and installation of heating & air conditioning equipment. Geothermal. Plumbing. Radiant floor heat. Indoor air quality. Duct cleaning. Insulation. Water heater tank. Tankless water heaters. Sewer. Gas line. Well pumps. Electrical.