SpringHouse Window & Door

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Springhouse performed athe installation of a new Integrity Windows in my house. The windows and work would of excellent quality. The price was high for these windows but the quality was superior.

Jack handled this quote/install for me. I had 4 Marvin Integrity windows installed in my townhome. He was prompt handling the quote process, especially before the 2010 deadline for the Federal Tax Credit expiry. The installer they sent out was great to deal with and handled all my questions without issue. I noticed when he unpacked the windows, the wrong glass had been shipped out. I called Jack to confirm the order, and he acknowledged Marvin had sent the wrong order specs for my job. The windows were installed, but Jack is in process now to provide the correct replacement sashs to me shortly. This is a small inconvenience I'm willing to tolerate with people I can trust. This is my 2nd window install experience with Springhouse, and again it was very positive. They are prompt, return phone calls, and leave the house without a mess. I have another round of windows to install yet, and they're getting my business.

I did my homework and talked to people. They were very knowledgeable. They sell nothing but good-quality stuff. They do a terrific job. They have three stores, where you can go in and look at their products. They're on time, clean, and neat. There's never any clean-up after they leave. I had trouble with the front door, and they were right there the next day to make the necessary adjustment.

The experience began very well, but ended on a sour note. They were very prompt when we asked for an estimate, coming over the next day. Jack, the person who did the estimate was personable and helpful. Rather than having them do everything, we decided we wanted to see how they handled one job, so we had them do the French doors in the bedroom. We had to get the electrician in first to move the wires in the walls, but he had some questions for the door installers, so the electrician came back and was there first thing on the day the doors were to be installed. Along with installing the doors, a very narrow door on the same wall next to the new doors was to be filled in. Apparently, the door installation was only to take one day, but took 2 days instead. Springhouse blamed it on the electrician and eventually on us. They did an excellent job of replacing the double windows with the French Doors (they look fantastic) and did an acceptable job of replacing the siding to cover up the hole left by the narrow door. However, almost all of the wall board on that wall needed to be replaced. The young man who installed the door replaced the wall board and put the first layer of mud on it. He said he would be back, because it needed another layer or two of mud. Jack, from Springhouse, called and chastised me because the job took 2 days instead of one and said they weren't supposed to repair the wall on the inside, only on the outside, and it wasn't included in the estimate. He said that if they did come back to finish putting the mud on the wall it would cost $69/hour. The worker had said it would only take a couple of hours, so I said we would be willing to pay that, but I told him that I really wanted to paint the room over the Memorial weekend, so I was hoping the wall would be finished as soon as possible. Jack said okay, but he wasn't sure when they would be able to finish it. SIX weeks later, we got a call saying they had time to come finish it and the guy would be at our house within the hour. Since we hadn't been able to find anyone to finish the job (I was actually considering attempting to do it myself), I said okay. The young man showed up on time, was very courteous and was there for about 45 minutes. My spouse was getting ready for work, so we made him wait about 15 of those 45 minutes. He came back the next day to sand and put on the third layer of mud; another 45 minutes, with about 15-20 minutes of that being wait time. We were charged $207 for those 45 minutes. We still have the other doors that we want installed, but because of Jack's attitude, we will definitely take our business elsewhere and will not recommend Springhouse to anyone, especially if they have a small job.

Overall I am very pleased w/Spring House windows and would use them again and recommend to friends. We were nervous installing windows due to strict rules set out by the condo association and a negative experience with a different company. However the entire experience with Spring House windows was wonderful. Jack gave the estimate and was on-time and very professional. He was not just a salesman but was obviously experienced with installing products. Jack provided me with many options for quality, color and features for the windows and doors. Their installation was very high quality and they did not cut any corners (even when doing it right probably cost them $). Prior to ripping out my old windows the measured the replacement window and the new window to make sure that there were not any errors. They took their time to properly install the windows and everything turned out great. There are no air drafts from the windows and the house is cooler in summer with the new windows. Spring house also did a great job with my storm door. Initially they installed the storm door but realized that the door was not properly supported by the frame. I had no idea but they pointed out the problems and showed me that many of my neighbors had the same problem - their storm doors don't shut completely and may eventually fall out. Spring House told me that they would never install a door in that manner and that a frame build out was needed to properly secure the door. They returned with all the tools and materials to do the work right and did not charge me for the extra work and materials! They also cleaned up very well both inside and outside. Everything was to my satisfaction. In addition my condo association had no problems with the work or the clean-up. Unfortunately in 2009 I used a different window installer for another property and I can literally see the superiority of Spring House windows installers and products. I highly recommend Spring House windows and doors to anyone looking for quality windows, doors and installers at a reasonable price.

Springhouse replaced 17 faulty windows they had previously installed. The manufacturer of the original windows went out of business so it wasn't possible to have the manufacturer repair/replace them. While it wasn't Springhouse's responsibility make good on the faulty windows, they offered to replace them with new windows at their cost. Their offer was much more gracious than I would have expected from any distributor/installer in these circumstances.

They are in our neighborhood. The work was fine. The price wasn?t too low, but they were still reasonably priced.

Very dissatisfied with the service.

There was a problem on the day the job was originally scheduled that could have been communicated to me earlier. Spring House made good on this by sending two people out the next day. Both of these gentlemen were true professionals. They installed a new window, which meant cutting an opening in our home, and moved another one in one day. Their work was excellent.

It was a very good experience. They were also creative at keeping the cost down.

Well.

They were professional, competitive in their pricing, and they payed attention to detail. They gave an estimate, which was right on. We had no problems with their work and I would recommend them.

The whole experience was good. I was pleased with the workers and the quality of the work. They were knowledgeable and friendly.