Global Discount Garage Door and Service, LLC

Everything went great. Rob did a good, clear job explaining what repairs were needed and why. We needed two electric garage door openers (for our cars) and he had a pair on hand - that was convenient.

I scheduled an appointment last Thursday and he was a no show no call. I called him to ask what happened about the appointment and he said it was an oversight. He then told me that he was going to be here today between 2-4 and yet again a no call no show.

Good communication performed service as requested....door is working excellent.

Excellent customer service. Called and got an estimate over the phone, made appointment for a few days later. Showed up early and completed the work. Also showed me what to watch out for with older garage door springs. Very knowledgeable and friendly.

Contacted Rob from Global Discount Door on 10/1/14 to get a estimate on replacing a 16' X 7' uninsulated garage door and a garage door opener. Rob made a appointment to meet with me on 10/3/14. Also at this time he gave me the e-mail addresses of the garage door and door opener manufacturers so I could review their products prior to our meeting. We met on 10/3/14 and went over the specifications on the garage door and opener. He was able to answer all my questions on the door, opener and the installation process. We agreed on the price and set a tentative date for installation. On 10/18/14 Rob along with a helper installed the door and opener. It took about three and a half hours to remove the old door, springs, tracks, hardware and opener and install the replacements. Rob and his helper cleaned up the area and hauled all the old door and opener material away. Note: the new door was delivered with a cracked window Rob immediately contacted the manufacturer for a replacement. The replacement was installed on 11/11/14 to my satisfaction.

Noticed that my garage door spring broke, so I called and Rob was able to come out the same day. He had the parts on his truck and was able to replace the springs in no time. Price is probably a bit higher than competitors, but these springs have a lifetime warranty, so they better last.

Great experience. Came out the day I called and provided an estimate, and showed up two days later to completed the work. Nice guy...seems like a pro at what he does.

EXCELLENT!!! PROFESSIONAL!!!! TIMELY!!!! We discovered our garage door opener would not fully open early last Friday morning! So I signed on to Angie's list and searched for a service provider and Global was at the top of my search list and their site showed excellent reviews, so I decided to give them a call. On the FIRST call to Global, I was able to talk to Rob who was the garage door opener expert and the person who came to our house to repair the garage door opener. He was very kind, professional and helpful when I called. He told me he would be out on FRIDAY evening! He kept me informed on his approximate arrival time. Yep! He arrived Friday evening as promised and was very professional and went right to work to figure out the problem. He identified that he needed to replace our torsion spring, however, he did not have the size he needed in his truck. BUT, he was able to create a temporary solution until he could have a spring made for our door. It didn't take him long to complete the work and within an hour we had a operational garage door opener again. He promised that he would return next week to replace the torsion spring that he would have made. Less than a week later, he returned to our home and replaced the spring!! GREAT WORK and PAINLESS for us!!! THANKS ROB!!!

The door squeaked like it was going to fall apart before the work was done. Now it operates like a new door and is perfectly quiet. It is a vast improvement over what it was and well worth the money. Rob showed up on time and performed the work above my expectations. I wouldn't hesitate to call him for whatever needs I have concerning the garage door, spring, and garage door opener, including replacing them when the time comes.

The installer did arrive a bit late because he was running behind, but he did contact me to give me updates on his revised ETA. The price charge was exactly for what was quoted. He identified at my request, problems with my existing rollers which were very noisy and replaced them with ball-bearing rollers which are smooth and whisper quiet. The vendor only sells DC openers, which is nice because they use less power, are very very quiet, and can be equipped with a battery backup for power failures. I got one with the battery backup, and tested it by unplugging the unit - it works! The installer was clean, polite, pleasant and professional. He was very patient at extracting the old unit which was in very bad and precarious condition. He hauled away all of the old junk. In addition, he cleaned up his work area quite thoroughly. The new opener works great and we are very pleased.

My garage door wouldn't go up all the way. It would go up an inch and then stop and come right back down. I called global and they came out that day. He immediately recognized the problem. A spring had cracked which helps lift the door and that's why it wouldn't go up. He had the part he needed right there on his truck for my door. It took around an hour to replace it and he was gone. My door opened and closed again. I would use global again

Excellent. Except it took sometime to set up the appointment

The service was fast, efficient and worth the money. Thanks for the great work!

Rob came out just as scheduled. He explained why the door was so jerky and noisy and made the appropriate adjustments for smoother operation. He also advised of the overall condition of the door so that we know what to expect in the future. He was a pleasure to deal with.

The job went fine! I explained to him what was going on with the garage door and he promptly executed the maintenance. Garage door is working perfectly.

Rob Bennett came out (Grand Rapids to Lansing -- they service a very large area) on 8/7/14 to look at my garage door & opener and see what's up. My first impression was good because (unlike a lot of "grunts" that showed up in the past to do electrical, plumbing or carpentry work) he was clean cut, articulate, friendly and just came across as honest and trustworthy. Our door had been going up fine, but getting it to come down was another story, no matter which remote we used. It was a hit & miss, and sadly, we had to leave the door open a couple of times when no one was home. Scary. It vibrated and was very, very noisy and made screeching sounds which scared us, the dog (& probably the neighbors, too). It seemed like it wasn't going to hold much longer. Fortunately, Rob came to our rescue. While he couldn't make our original time slot on the 7th, he called in plenty of time to set a new one, same day. He saw right away the obvious (to him... lol) reason why the door wasn't closing. He straightened out the sensors and tightened them, so they could actually see each other and allow the door to come down every time. He showed me how to fix that problem in the future if it should happen again. I left him alone to do his inspection, grease tracks, lube whatever you call the other parts, and soon he asked to show me what he'd done and what needed to be fixed. The rollers (all 10 of them) were wobbly (causing the vibration) and scraping against ball bearings (making the loud noise). These needed to be replaced for $7.80 each, totaling $78.00. Rob explained this was a common problem after years of wear, so he always kept the parts on hand. I gave him the go ahead, and he went to work. After everything was completed, he showed me the quieter and stable door with the new rollers. Yay! He also pointed out things that were done incorrectly at the original installation before we owned the house, such as using old parts instead of the new parts supplied to install a new opener, setting up only one spring when there should have been two, etc. Before he left, he educated me on the proper way to open and close the door manually in case of a power outage, or if the door just wasn't going up or down at all. Then he showed me how to use the different buttons on our opener's wall-mount box. I had no idea we could lock it so the door wouldn't open by any remote if we were going out of town or whenever else it was needed. All that to say, I was very happy with his work and expertise. Any number of companies would have taken advantage of my lack of know-how, but he didn't do that. He lived up to my impression he would be honest and trustworthy. I would call him again (he even provides 24/7 service), and will recommend him to friends and neighbors. My husband and I are very thankful for Rob's good, affordable, work. Well done, Rob!.

I was very satisfied and give the Company/Technician an A+

Was prompt in returning my call and setting up a date and time to do the work. Lubricated tracks, spring, rollers, hinges and bearings; adjusted the opener open and close limits; adjusted the opener light socket. Showed and explained what was done, and asked if I had any questions.

Rob contacted me the day after I requested information. We set up a time for a quote, and he came to the house at the scheduled time. We discussed options for what I wanted, he was very informative and suggested some things I did not know were available. We agreed on what work I wanted done: new openers, buttons, keypad, tune up the door, new stripping, and we agreed on a price. We set the day for install, and he left. On the install day, he arrived on time, completed the install, answered my questions and left two hours later. The work was done well, and he cleaned up before he left. A simple job, made even simpler by a reliable worker.

I am very disappointed as I had high hopes from this deal, but after no contact for this long, I do not want them to come out to my home.

My garage door is beautiful and very quiet. It works like a charm for which I am very happy. However, other things I am not thrilled about. The door was to be installed in 1-1 1/2 weeks and it was almost 2 1/2 weeks. Since I have never purchased a garage door before I did not know that I was responsible for purchasing the bulb that fits into the opener. So now I have to purchase a bulb and hire someone to install it in the opener as I am not able to. He also left a box of trash that I will need to dispose of.

He did extra work. His price was reasonable. He did a very good job, i was happy with his work. He was very professional. He was to the point and he did what he had to. He was very personable and knew what he was doing unlike those who work to charge more. He was prompt.

Great experience, I thank Rob every time I open my garage door without having to carry the "playing card size" remote, my opener was that old! I now have a key pad and the new remote stays in the car. He repaired the out of alignment tracks and replaced the metal rollers with plastic. I followed Rob's recommendation and purchased an opener with a battery backup since the power goes out now and again where I live. That is a tie for "the best part of replacing my opener" with how quiet the new opener operates! Rob gives an approximate time for the appointment and calls the day he's coming also to confirm the time. Appreciate that he offers a senior discount and that he put the "safety recommendations" inside the garage where they're easy to read along with contact information for emergency service which he also provides. And all old parts are disposed of, not left behind. Rob is very professional, organized, and knowledgeable, I will definitely use his company again and highly recommend!

My garage door was in pretty bad shape. We bought this house 3 months ago and it was pretty evident that the garage door had not been maintained, probably for decades. I signed up for the $99 garage door tune-up hoping to get by with just that, but Rob pointed out how the cables were fraying and the rollers were shot and needed to be replaced. Glad I did. It now works like a champ and I don't have to worry about it stopping in mid-stream anymore. Thanks Rob, job well done!

That turned out very well. He replaced the rollers on the garage door and also did some adjustment to some springs. He also did some lubrication too. One technician came out and was here for about an hour. He was professional, friendly and courteous. The result of the work was very good. The rollers that he replaced was an additional cots and that as about $75.00.