South Hills Electric LLC Heating & Cooling

Description of Work: They labled my panel boards and provided a thorough thermal inspection of all the wiring of my home.

Description of Work: furnace tune up

Description of Work: Date of service:9/17/15 Cost of service:89$

Description of Work: Complete furnace check up. Install new filter. Went very well. They were on time, very personable tech, answered all my questions. Will use them again.

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Description of Work: Bought a coupon for refrigerant and they claimed that the refrigerant I needed would cost almost 10x the amount of the coupon, and yet there was no fine print about only certain refrigerants being covered. I ended up going with an HVAC company a friend recommended an they confirmed that the quote they gave was gouging me.

Description of Work: air conditioner check up

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Description of Work: The service rep showed me some pictures of what he said was my heat exchanger. They showed areas of rust. |Then he said he got a very high reading of carbon monoxide and would no complete the tune up and inspection. He told me I could not use my furnace and needed a new one which would cost nearly $5,000. |I called another heating company and explicitly asked about the heat exchanger and CO reading. He showed me they were fine and said my furnace was absolutely safe to use. Since the first company lied to me an did not complete the tune up or inspection, I would like a refund from Angie's List from which I purchased the Big Deal.

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Description of Work: Air conditioner was blowing hot air....in the middle of 90 degree week...they arrived promptly, showed me the part that was faulty. Installed a new part. Explained everything. Offered me options for repair and/or replace. Honored Angie's List coupon.

Description of Work: Clean and check furnace

Description of Work: So very nice, and took time to explain some maintenance things I could do myself. Would definitely use them again.

Description of Work: Approximate Date Of Service: April 24, 2015 Approximate Cost Of Service: $1000.00

Description of Work: Found a faulty actuator and checking the entire heating and cooling system. The we're very responsive, received call within 12 hours to schedule visit and we're on site the following day. Technician was very knowledgeable and quickly evaluated the system and was able to repair faster than expected. Provided numerous options to perform repair. This was better than anticipated. Excellant service.

Description of Work: The "service" in the above question was inspection only. I am a single mom that belongs to Angie's List to help prevent fraudulent misrepresentation, as I am not knowledgeable in HVAC, as well as many other home improvement issues. Below I want to state the facts and then present my claim. 1. South Hills Electric Heating & Cooling has been to my house previously (annually) in the past two years for the same service using the exact same Angie's List coupon. The first year I was told by South Hills Electric that my system could have a slow leak and it would be costly to locate and repair the leak. They told me my unit is old and probably wouldn't be worth the leak inspection/repair and the best solution would be to add Freon, to see how slow the leak is. If it was slow, it could take me through another season. They filled the unit and it was fine. Like clockwork, the next year my system showed the same signs. South Hills Electric again came out, tested the levels, filled my unit with Freon and again, my system was up and working again. Both years I used the following coupon. Exact information on coupon copied verbatim: South Hills Electric LLC, an A-rated, Super Service Award winning service provider on Angie's List, is offering a central A/C inspection and tune-up with up to one lb. of refrigerant for only $77. This service is normally valued at $225, saving Angie's List members 66%. Why You Need this Deal: Your air conditioning system can account for an average of 50% of your energy costs. An efficiently-operating unit will assure your comfort and cost you less to operate. Make sure you're ready for hot weather with this great offer. This Deal Includes: • A 26-point inspection, cleaning, tune-up, check for overall safe operation, and up to one lb. of refrigerant (if needed) The Fine Print: • Not valid for cash back • Cannot be combined with other specials/offers • Cannot be applied to estimates/current/past jobs • Valid for residential service only • Appointments are to be performed during normal business hours • One lb. of coolant will be supplied only if necessary • One coupon per central air system (please check your unit to see how many you would need) • Multiple coupons can be purchased for multiple systems, however coupons must be redeemed during the same service call • Additional fee for broken component(s) and/or part(s) replacement • Promotional value expires six months from date of purchase. Purchase amount does not expire 2. In the two previous years, South Hills Electric Heating & Cooling taught me signs to look for when my unit is running low on Freon, such as, line visibly showing sign of freezing. South Hills Electric Heating & Cooling taught me that I need to turn off the unit for a period of time in order to allow it to thaw. So when my unit started showing signs again this year that my coolant was running low, I purchased the coupon and called to make the appointment just as I had done the two years previously. South Hills Electric arrived while I was at work and performed the Freon check. My older son was there to greet them. Upon arriving home, I was told that I did not need coolant. I was then told that my coil was dirty and needed cleaned and it would cost $1200 to clean it. I was not able to spend that kind of money to have it cleaned, so I thanked the technician and assumed I'd be going the rest of the season without a functioning AC. Two days later, after discussing the exuberant cost of having my coil cleaned with a neighbor, my neighbor suggested I have another company come out to inspect to give me another estimate on cleaning my coil. My neighbor felt that the price was extremely high for that service. The other company came out today and told me I did, in fact, need coolant. He also told me I did NOT need my coil cleaned, but, if I had, it would cost $150, not $1200. While the other company was still in my home, I called South Hills Electric to let them know what I was told. I spoke with Adam. He was condescending and completely unhelpful. After telling him my unit did not need its coil cleaned and I did need the Freon as I had in the two years previously, he stated: "We don't give R-22 coolant anymore for the $77." I asked, "Where in their ad/coupon does it stipulate there has been a change?" I told him I had the coupon/ad on my computer screen right in front of me and I did not see mention of the type of coolant it approved and/or did not approve and that I had used the exact coupon with them twice previously. He said I was right and that it does not stipulate any changes. I told him I wanted them to come back and give me the pound of coolant that I paid for. He refused. I then asked for a refund. He told me to contact Angie's List for the refund. I told him I would be giving a bad review on Angie's List and contacting the BBB with a complaint. He told me to go ahead, if that's what I wanted to do over $77.

Description of Work: A-C tune-up. Service was performed with satisfaction.

Description of Work: Circuit Breaker Panel Labeling

Description of Work: Tuned up a/c. Went well.

Description of Work: Good service....knowledgeable tech. Humidifier purchased was not suitable for our home....had to pay additional fee for unit designed for our home. Chose not to pursue this option with this company.

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