South Hills Electric LLC Heating & Cooling

They were responsible, dedicated, family oriented, gave great prices and excellent service.

Furnace went out and wouldn't put out heat. They came and diagnosed it. They identified a blocked pressure switch which also appeared to have damage. They replaced it with an alternative part but that didn't resolve the issue. They then suggested the mainboard was broken (putting out power but not enough). They wanted to charge $350 for the pressure switch (a $60 part) and nearly a $1000 for the mainboard which they couldn't get in for weeks. Instead they pushed somewhat hard to replace the whole thing. I had another company come out and look. They identified the blocked lines to the pressure switch which they cleaned out further but then instead of suggesting that the mainboard was bad identified the bad capacitor on the blower motor. They only charged $68 for the pressure switch and $30 for the capacitor. Lesson here. Don't use South Hills for repairing a Lennox Furnace.

From estimate to scheduling to cleanup, everyone was professional, on time, and did a great job. There was no unnecessary upselling, and everything was discussed with me and/or shown to me prior to the job, or during the job if it was unexpected. (Everyone also was super kind to my very anxious dog.)

Service eas done and cost very little compared to what I had been paying all these years . I am completely satisfied and will call in spring to have the acchrvkrd for summer .

AMAZING response time, serviced my full job within two days. Natalie was a dream come true. They alerted me they were not patching after the work was done. Fine price for the work. Now I just need my work detail sheet :)

New breaker box and re-wiring one room

I called and the staff was very friendly. They gave me a number to text pictures to which was really nice of them. It made it super convenient to show them what needed done. However, they came back with a quote of $500-$700 which is not a fair price for this work. The new outlet and the new breaker cost less than $20 purchased from Lowe's, and the work that needs done probably won't take more than an hour or two. I will not try to use this company again because I feel that I was trying to be ripped off. I will say that they hadn't come to see the work yet, so perhaps the quote was given high just to be safe, but even so, I don't feel that $500 was reasonable at all. I'm giving a C because they were at least responsive and friendly.

It went well but the price was much higher than I would have expected to swap out a dimmer switch for a non-dimmer switch. I even bought all the equipment.

After the estimate, they came back to do the work. Told me they needed to run a new wire ,which was resonable. Then they said they need half the ceiling removed , we okayed the wire an the socket. We payed them, l looked at the bill thought it to high .Call them and they said they call back. They did not call back. I feel they tried to jack up the bill and do work that that was not needed.

The service guys were great. South Hills took the order, but the service guys admitted they had never worked on a pool heat pump in his 35 yrs. of servicing. He said he would do his best to figure the problem out. Two men worked for 2 hrs., but were unable to rectify the issue. They charged me the minimum of $109. The service guys were wonderful, but said there company should never have taken the order.

We had initially planned to work with another company, but their technicians fell ill and the project was delayed longer than we could accept. Reviews of South Hills Electric were very good, so I contacted them to bid. The initial technician they sent out underbid the project and didn't fully review all our needs. I discovered the missing information on the bid (lesson learned: always review all the details!) the day before the work was to be done. I called the office and expressed my concerns. Donna sent Natalie out to review the situation that afternoon. The quote was re-bid significantly higher than the original. However, given the situation, they renegotiated a compromise. Natalie and another technician (I'm sorry I don't remember his name) came out on time the next day. All work was performed professionally, efficiently, safely, and completely. After they left, one GFCI outlet in the kitchen wasn't working. Natalie came back immediately and replaced the outlet. She was very thorough as she worked with all of our (very old) wiring, rewrapping, capping and grounding as needed. I feel so much safer and our new fixtures look great (we bought them, but they installed). I would certainly contract with this company again.

Excellent: timely , professional, courteous, efficient and very knowledgeable. If you are looking for expertise, ask for Ray. Many thanks to Ray and Donna.

Went very well! Previous electrical & HVAC teams did not do the simple task to see if attic fan operates by checking the switch... A long mystery and poor service until today! Thank you Donna, Natalie & Nate!

They came the same day and quickly assessed that it needed to have more refrigerant added.

Wonderful. They are punctual, fair, and go excellent work. I would highly recommend them to my friends.

I'd been told heating and A/C companies could do this service for me. The ones I reached out to for a quote all told me very politely they didn't offer that service. But this company did some follow up and found a couple recommendations for me as well. If they have enough integrity to help find a service for someone they can't make money off of, that counts as a pretty good company in my book.

Real well. They did a through check of each furnace and the price was right.

The electrician called before coming and asked to start early. That worked out fine. A surge blew out the fuse in the blower and there was no heat. The fuse was replaced and I had heat within the hour. I have hired them before and I would hire them again.

Outstanding and they do a great job.

I don’t write a ton of reviews unless someone is EXCEPTIONAL or tries to scam me. Sadly, this is a tale of the latter. I believe this is a total bait and switch. During the annual inspection, the employee shut off the gas valve BEHIND my furnace about 2/3 of the way - consensus is they were trying to do it without me noticing since it is fairly easy to be all the way on/off if you want it to be. If it had ALWAYS been 2/3 shut…the furnace would never have worked and it ran just fine for a month and a half before the annual inspection. Company employee was over the top about my furnace and how old it was from the moment he looked at it. He said when he disconnected his pressure measuring instrument from the INTERIOR gas valve...the furnace wouldn't light back up and the interior valve had failed. Company rep called back two hours later and said they warned me about the gas valve two years ago...on the work order, there is a summary of the findings and work performed on the first page followed by a page and a half a legal jargon and in a TINY box on the third page was a note that the gas valve was old...two years ago no one said that to me and I can't, nor could the company, explain why it wasn't in the main notes. All the folks that came to give me quotes to replace the furnace, (I declined these clowns since I already felt it was a bait and switch and sketchy) noted 1) furnace was older, 2) there is some rust that should have been caught on past inspections, 3) IF the $400 gas valve worked, they wouldn't replace the unit...but $400 is 10% of a brand new unit. My neighbor came over to look at my electrical panel when space heaters kept tripping breakers as we waited for a new furnace. He wanted to take a look at the furnace and showed me the main shut off was 2/3 turned off behind the furnace. He opened it all the way, and the furnace fired right up and worked perfectly...in the mean time I had already signed a contract and paid a 50% deposit for a new furnace. When I called the company to share my conspiracy theory and how well the furnace was working you could hear the hesitation as they, too, put 2+2 together and saw it added up to SCAM. But they maintained that all they could do is take $400 off a new furnace…which by the way, was still more expensive than every other quote other than Costco.

Work was done in a timely manner with efficiency

I never had the service performed because when they arrived, my spouse asked for an additional quote for a larger project. We specifically asked for two quotes: one with the exterior work we had initially called for and one for the bigger job. We were told they could give us two quotes. They provided a quote quickly - but of course it was for the bigger job. The estimate allowed for a modification request. We put the modification request in and never heard back. We then sent an email notifying them we put in a modification request and they said they would have the electrician update it. A few weeks passed and we still didn't hear so we sent another email - and received no response. We don't know if they didn't want to do the smaller job (we eventually would have done the larger job too) but after not getting any responses, we decided to go with another company.

DO NOT HIRE. The electrician flat out lied to my wife about the cost and complexity of the services. She told her the part was very expensive and it would cost the same for her to do it as it would for me to do it personally. She then left to go to Home Depot to purchase the $12.21 dryer outlet. Upon return it took her just a few minutes to replace. She then made my wife pay on the spot $566. I have not received an invoice and have contacted them several times (5 to be exact) and only received a return call once, stating this situation was odd since they don't get parts at Home Depot. She promised to get back to me. I have never heard from them again and still do not have an invoice for services rendered. I find it hard to believe it would cost $566 to replace a $12.21 part as well as a standard outlet.

Great. They were efficient and clean

We just received a new washer and dryer and learned that our dryer outlet didn't match the new plug. I called them early on Friday, but was told that they didn't have anyone available until the following Monday, even though I explained that I was requesting emergency service (so much for the 24/7 service). I explained in detail that I needed my dryer outlet replaced. The Representative said that she could have someone come by on Monday to give an estimate. I told her that I didn't want an estimate, I wanted the job done that day and that the electrician should come to replace the outlet. When the Electrician arrived, she had not been told the particulars of the job, did not have the outlet and had to go to Home Depot to pick one up. The Electrician herself was good and no complaints there, but I was charged extra for the trip to Home Depot and paid more than $500 for a simple outlet replacement. I think I was overcharged and missed a half a day of work. I won't use this Company again.