South Hills Electric LLC Heating & Cooling

Great. The technician was there on time and as scheduled, completed the work neatly and promptly.

Jay was excellent on the job, had never used South Hills Electric before, but I'm very happy we decided to go with them, very professional, seem to be an expert at his job, was very patience with me, I move very slowly, and most service people that come to the house get irritated because of my slowness, but he stated don't rush and actually helped me to go downstairs where the breaker box is. Will use again.

very pleased with work and the service men

Great price for service. Easy to make apt and availability was very good. Technician was friendly and professional. Answered my questions and made recommendations. Would use again.

Great, very thorough and helpful. The gentleman took time to go over some questions.

Electrician was prompt, professional, and knowledgeable.

Condemned 5 year old furnace with normal wear. Turned gas off and said I would need a new furnace. He would give me a nice deal. 12 months no interest, could have it installed in a day. Nothing was wrong with furnace. Did nothing with water heater except tell me it looked fine. Wasted money. Bought coupon through Angieslist.

2 odd things with this service person - not good or bad, just odd: - Checked gas @ valve itself for overpressure. I've never seen that done before - I did not see him check the burners; they have been fine, obviously producing heat Like i said, just odd

I signed up for the deal on 10/19/17...offer was still listed on Angie’s List. I ordered it that day then got a message that deal is no longer available. Sounds like bait & switch to me???

Great, no problems...the electrician was finished in a matter of minutes.

It did not go well. The installation of the ceiling fan itself was fine, but the electrician was extremely careless with removing the old fan and put numerous black marks on the ceiling from the handle of his drill in a circular pattern around the base of the fan along with dirty finger prints on the ceiling. When I asked the electrician why there were so many marks on the ceiling and asked what happened, he simply asked if I had a magic eraser and offered to "erase" the marks from the ceiling. He did so and removed the black marks, but the use of the magic eraser left streaks in the ceiling that are still easily visible. As a side note, the electrician seemed more concerned with putting South Hills Electric stickers on my panel, water heater, and furnance, than he did with ensuring that he did a carefull job with the installation of the fan. After the service, I immediately contacted South Hills Electric and sent them photos of the ceiling (attached to this review) to ask them how they were going to address this issue. I was put in contact with their Operations Manager who I had to follow up with multiple times to finally get a response. My request was to either refund my money or pay to have my ceiling repainted to fix the damage their electrician caused. Unfortunately, South Hills Electric denied my request and is accepting no accountability for their actions claiming that the deal was purchased through Angie's List so they are not responsible based on the "contract" that I had agreed to. The following is the response I received from their Operations Manager: "After reviewing the photos and the contract agreement. I see that this was purchased thru Angies list. That being said unfortunately we are not going to refund your money nor are we responsible for painting your ceiling. As stated in the contract you signed. You can view this on your receipt. The price was not what we charge, this was an Angies list offer. Sorry for any inconvenience's." After this experience, I would not recommend using South Hills Electric in any capacity as it's clear they are assuming no accountability for their carelessness. It also brings into question whether it's worth purchasing these Angie's List deals, but I am working through Angie's List to submit a Service Quality Guarantee Claim to get this addressed. Hopefully Angie's List will reconsider offering deals from South Hills Electric in the future.

Very smoothly. The tech arrived on time, inspected the furnice and explained what was needed and replaced a broken parts.

Very well - technicians arrived on time and were very friendly. They explained the process well and didn't over-charge. Since they don't specialize in air duct cleaning, I'm sure the more expensive companies do a better job at cleaning but I know they got a lot of dirt/dust/debris/kid's toys/etc out of my vents and I'm very satisfied with the price paid for the amount of work done! Wouldn't hesitate to hire again!

I stupidly bought this service of Angie's list thinking that they will prepare my furnace for the season. Was I wrong. This is a scam to get into your house and try selling you something that you don't really want. To be fair we didn't get to that point, I didn't want him in the house anymore. He started telling me that he is a certifies tech and it is his responsibility to make sure everything is working in your furnace. And no he is not a cleaning lady to clean your burners. But he'll see if he is going to let (!?!) it run. So my furnace apparently wasn't installed correctly but even if it was it is too old, because they only run for 10-15 years (!). If so why even bother to clean it, I should've probably just call them to install a new one. The tech Anthony was nasty and condescending and there is no way I would ever touch the company again. At the end I didn't let them perform the 'services' and they didn't return my money but they taught me a lesson, if it's cheap it is probably not worth it.

OK. In this day of technology I thought it would be a printed list. But it was a poorly constructed list in difficult to read handwriting. That said, it did the job.

Note About Pricing:-I did not price shop but I am satisfied from past experience that the price for the diagnostic and repair service was in alignment with other providers of top quality service. I do not consider price to be a major consideration when choosing providers of professional services. Description. The service was performed on two different days. On September 22nd, James, of South Hills Electric, did the annual furnace check. He advised me that the humidifier (which had been installed by another company) was misaligned and was dripping water on the exhaust pipe and furnace and would cause premature rust if not corrected. He also advised me that the furnace should have a GFI switch and the outlet near the washing machine in the utility room should be a GFI. In addition, he pointed out that the exhaust pipes should have three screws at each joint instead of the two that had been installed at the time I purchased the furnace (2013). We scheduled his return for October 2nd, at which time completed all the work. I also had some questions about furnace filtering systems for allergies, which James answered. I also note that I have asked 2 other HVAC technicians about the spotting on my furnace and exhaust pipes, including the installer, without receiving a satisfactory answer. James is the first person to correctly diagnose the problem, and demonstrated to me how the humidifier misalignment was causing the problem before the repair as well as demonstrating the correct water flow after the repair. Considering that rusty exhaust pipes and furnace parts are a safety as well as an economic concern, this was no small problem. Of course the installer should have put the humidifier in correctly; however, once the problem became evident the installer and the other furnace technician I asked should have been able to diagnose it. James demonstrated competence and professionalism in handling a serious furnace issue. James was prompt, professional, courteous, and patiently answered all my questions. I decided to purchase the annual maintenance package as I am satisfied that I will receive excellent care for my HVAC systems from James and South Hills Electric LLC.

It was okay. It was a deal. They didn't do anything. They blew out the ducting, but they didn't use any of the brushes that you normally are supposed to do like a normal company. They just used high pressure air. I didn't know it until my mom actually told me.

It was an outstanding evolution. The technicians were extremely professional and knowledgeable. They seemed to really love their work. They outlined the process and went about their business. I would definitely use this company again and have requested and received an estimate for another job.

Excellent. He completed all work that needed to be done.

Very well. Technician was punctual, explained what steps I could take to prolong the life of my unit vs. a brand new unit and gave some helpful tips on maintaining my unit.

I will NEVER use this company again. They seriously overcharged me. They charged $408 to replace ONE dimmer switch with a standard on-off toggle, and until I vociferously objected, they were going to add on their $89 fixed fee to come out and check. When I asked for an itemized bill, they refused to provide one, saying only that they charge a flat fee and that the switch was commercial grade. I know their electrician gets $52/hour, and commercial switches are available retail for under $20. It took the electrician just under an hour to complete the job. In other words, the cost to the company was $72. Double it to give them a "fair" profit, that's $144, which I would have gladly paid. But $408, and not able to provide an itemization?? Please note that I'm not the only customer with this complaint. Angie's list has received at least four other complaints of a similar nature over the past two years.

It appeared that all the servicing done was geared toward a sale. I received two estimates to replace my HVAC system BEFORE the tech left. An hour later I received a call from the main office offering to come out with an infrared camera to further inspect the unit. When I said that I had a warranty on the house, there was no further discussion. I was given no written report nor was I asked to sign anything stating that the inspection has been done. Very suspicious.

They've done the same thing every year, two times a year. They do a health checkup on my HVAC system twice a year. My feedback remains consistent - professional, honest and knowledgeable. I have continued to use them since 2013, twice a year.

I have them come out twice a year, usually aligned with the change of seasons. They're trustworthy, and they're knowledgeable.

Anything about this company is the same in terms of my review and how I evaluate them. I would give them all the same rating, otherwise I wouldn't have continued to use them since 2014 or 2013. They provide a great service for a very reasonable price. My HVAC system is about 20 years old and I'm trying to maintain it. Given its age, I'm so appreciative that they're trying to keep what I have working versus selling me something that would probably cost $12,000 or $14,000. $39 compared to $14,000, I'm very grateful.