Pittsburgh Glass Block

The guys did arrive late due to traffic, but they got right to work, and were able to remove all 9 old windows and install the new ones that day. There was one piece (the aluminum cover for the exterior) that they did not have with them, so they had to come back a second day to install the covers, but the majority of work was done in one day. They were careful about covering the washer, dryer, etc. while working, and cleaned up very well once they were finished. Because my old windows had lead paint I had to pay an additional $20/window - nearly $200 total for all 9 windows - due to all the regulations on dealing with lead. Regulations are what they are, so I don't question that, but I did expect the men to wear masks, or hang plastic to contain the lead, or something. That did not happen, so while I'm sure the $200 covered some kind of additional work on their end, I'm not sure what it was. Either way, they did good work and I'm very happy with my new windows.

Quote was done promptly, scheduled promptly, installed promptly for a good price.

The quality was good. Their price was a little high, but they specifically had what I wanted. Everything else was good about them. They were punctual, professional, and responsive.

We originally got an estimate late last year (too late, we thought, to have the work done). When we were ready this year I contacted the company again to review our order and I wanted to see the vents that would be used in two windows before confirming the order. It was a week before the estimator returned my call and said he would check his schedule for an appointment. Another week passed with no appointment. We decided to visit the company showroom to review the vents and place our order. The office staff was very helpful. We looked at the vents available, selected the one we wanted to use, signed the contract and scheduled the work at that time. We were glad that we took the time to visit the showroom and get the job scheduled. We were given a 1-1/2 hour window for arrival for the installer, Tom. He was here within the first hour and immediately went about his preparations to do the work. He was very organized and efficient and spread protective covers where necessary. He completed the job in the estimated time frame and thoroughly cleaned up the mess upon completion. He willingly answered all my questions about the installation. We are very pleased with the completed work.

Contacted Pittsburgh Glass Block and they were out to the house within a week for the sales call. Very professional, low pressure. Work was done a week or so later... took about two hours. Left no mess, everything was perfect. I recommend these guys to everyone.

Our windows in the basement of our new house were all cracked and broken. We wanted to replaced them with glass block for security and better insulation. Bruce came to my house with glass block samples and measured all the windows. He showed me the differences between them all and encouraged me to get vents put in all the windows. Bruce quoted us at $1100, with $300 due up front and $800 due at the time of the work completion. He explained that the windows could not be installed unless it was above freezing and not raining. We sent in the contract during the week of Thanksgiving. Our concern was that the work would not get done before bad winter weather set in. We did not hear from them for about a week, but then I called in to check on the status and somebody called me back the next day to schedule the work for December 17. A winter weather advisory was predicted for that day, but when I called the day before, the secretary said that they were still planning to come and they did. The weather was not as bad as expected but still cold and damp. Two workers arrived to install the windows. Removing the windows was VERY loud and took a long time. They installed the glass block windows and even built up one of the window sills as it was several inches below the level of the driveway. They cleaned up pretty thoroughly, although I'm still finding small pieces of glass around the basement and the yard. The windows look fantastic. The picture doesn't really do justice to them; also the cement is still wet, it actually dried lighter than that. They removed the old dryer vent and left a new one to install in its place. I can't believe how much lighter and warmer my basement is now.

The contractor was pleasant in his presentation of the 3 types of glass block windows offered. The contract material presented and listings in the phone book spoke well of a company in business. The workman doing the installation was pleasant and did a good job.

The initial installation date needed to be extended another 4 weeks because the installers showed up with windows that were built too large to fit our window openings due to incorrect measurements taken by the sales rep. While rescheduling with the main office, I was told the earliest appointment I could get was 4 weeks out but that she was sure they would be able to do it sooner. No effort was made to contact us to move up the 2nd installation date, so we waited patiently for 4 weeks for their 2nd attempt at installation. The day of the 2nd-scheduled installation, I had to call the office 3 times to find out if we were still on the schedule that day because it was 3:00 PM before the installers showed up. The installation itself did not take very long, thankfully, and the windows themselves were installed adequately. However, the installers did a very poor job cleaning up after themselves. A real mess of mortar was left on our front lawn where they mixed it, as well as in and around the windows. We also found several shards of glass from the old windows in our basement. We also found that they had used our small trash can in the basement to dump a large amount of debris, which had ripped through the plastic liner, and gave us yet another mess to clean up ourselves. While the windows were installed and look good, we would describe the overall experience as protracted and irritating.

The job was efficiently and professionally executed.

It went very well. It took them less time than they said it would which made me really happy. One thing I didn't like was that they smoked on the job and being a non-smoker I didn't really like that. A professional also commented and told me it was one of the best jobs they have ever seen done.

They provided excellent service and they had a good price. The sub they used was a nice man and he does good work.

It was a good job! I thought they had a pretty good price.

They were prompt, organized, efficient, and professional. They came when they said they would, did what they said they would, and answered my questions freely. The windows turned out fine.

Overall it was bad experience. I would not recommend this company.

They did exactly what I wanted and their work was of high quality. They even went out of their way to give me a coupon out of the local clipper magazine that helped take $175.00 off my bill.

The installers were better than the office help. They did a very nice job on a difficult task.

I was very pleased with the professionalism, craftmanship, and quickness of this company. They gave us an estimate the day they visited, and the project was completed within three hours on the day it was scheduled. They took away all the debris and left the basement spotless. I will recommend them to anyone that needs glass blocks or doors done in their house.

Sales person, Bruce Dully, was professional and polite. Workmen were on time, very experienced, neat and polite.

I HAD A VERY GOOD EXPERIENCE WITH THIS COMPANY. STARTING WITH THE SALESMAN AND ENDING WITH THE INSTALLERS. THE SALESMAN WAS VERY NICE AND DID NOT PRESSURE ME TO BUY ANYTHING. THE INSTALLERS WERE ON TIME AND VERY CLEAN.

ON TIME,POLITE,FAST, AND CLEANED UP DID A NICE JOB

GARRETT, THE INSTALLER WAS ON TIME TO THE VERY MINUTE, VERY KIND AND POLITE. HE DID AN EXCELLENT JOB. EVEN PERFECT CLEAN UP. I WOULD HIGHLY RECOMMEND THIS COMPANY AGAIN, AND SO PLEASED TO HAVE FOUND SUCH AN HONEST COMPANY. THANK YOU.

THE WORKERS WHO INSTALLED THE WINDOWS WERE EXCELLENT; EXPERTLY SKILLED, VERY NICE, PROFESSIONAL, THEY DID A GREAT JOB. THE SALESMAN/REP WHO FIRST CAME TO SPEC THE JOB WAS AWFUL, NEVER CALLED ME BACK, EVEN WHEN I LEFT SEVERAL MESSAGES AND FINALLY HAD TO CALL HIS SUPERVISOR. ONCE WE HAD A SCHEDULED DAY (TWO MONTHS AFTER THE FIRST VISIT) THEY CANCELLED THE MORNING OF THAT DAY; SENT THE WORKERS TO A DIFFERENT JOB FOR NO CLEAR REASON. THE OFFICE MANAGERS WHO WE DEALT WITH ON THE PHONE WERE ALSO AWFUL, NOT AT ALL APOLOGETIC (WE HAD SCHEDULED TO STAY HOME FROM WORK TO BE THERE), AND VERY BAD CUSTOMER SERVICE. HENCE THE MIXED REPORT: THE WORKERS WERE TERRIFIC, THE JOB WELL DONE (FINALLY) BUT THE WHOLE EXPERIENCE WITH REPS AND MANAGEMENT AND INCONVENIENCE AND IMPOSSIBLE SCHEDULING WAS HORRENDOUS. BUT WHO ELSE DOES GLASS BLOCK? THEY SEEM TO HAVE A MONOPOLY.

TOM ARRIVED ON THE DOT. HE WAS POLITE AND VERY EFFECIENT. LEFT MY GARAGE VERY CLEAN.

IN HOME SERVICE WAS GOOD FROM THE ESTIMATION VISIT TO THE INSTALLATION. BUSINESS OPERATIONS, HOWEVER, WERE DISAPPOINTING. FIRST VOICE MAIL MESSAGE WAS UNRETURNED; DATES REQUESTED AT ESTIMATION VISIT WERE NOT PASSED ON TO SCHEDULERS AND THEN COULD NOT BE MET FORCING ME TO READJUST SCHEDULE FOR INSTALLATION. ADDITIONAL E-MAIL REQUEST WAS NOT RESPONDED TO. PAYMENT INSTRUCTIONS AT ESTIMATION VISIT WERE TO CHARGE BOTH DEPOSIT AND FINAL PAYMENT TO CREDIT CARD--AGAIN THIS WASN'T COMMUNICATED. WHEN I PHONED THE FOLLOWING DAY TO CORRECT, IT SEEMED AS IF I WERE BLAMED FOR THEIR MISCOMMUNICATION. BOTTOM LINE: FIELD STAFF WAS GOOD BUT THERE SEEMS TO BE A DISCONNECT WITH THE OFFICE COMMUNICATIONS.

THIS COMPANY IS EXTREMELY PROFESSIONAL. I WOULD ABSOLUTELY USE THEM AGAIN AND UNHESITATINGLY RECOMMEND THEM TO OTHERS.