Molyneaux Home

Molyneaux was great from start to finish! Allison was very knowledgeable on specific products that fit our unique needs. Installers were prompt, easy to work with, and checked with me before implementing the changes we wanted! Couldn’t be happier. Highly recommended!!

Picking out carpet for the first time was very overwhelming. However, Susan with Molyneaux really put my mind at ease. She showed up on time, was very professional, and explained everything in detail. I would definitely recommend Molyneaux!

We worked with Susan Polaski the experience was amazing from beginning to end. We started in the store with some ideas and the in house consultation was great, the samples were exactly what we were envisioning! The install crew was prompt, fast, and did a wonderful job and left a clean work-space when they were done. So happy with the finished product!

I contracted with Molyneaux after an exhaustive search of local Cranberry, Pa flooring providers and installers, including looking at thousands of samples at a local contractors supplier organization. I was all but frustrated and likely to delay my project until a relative who had worked with Molyneaux suggested I try one last time. It was suggested that Molyneaux was the 'all in" company that could provide it all and with exceptional people to guide us through. Our project included replacing kitchen floor with Porcelain and all other carpeting on the first floor with engineered wood. Molyneaux was the first and only who had a professional Valerie Hennon visit our home. No others offered that. She helped us through the choices as it related to our actual home interior, not just some ideas in. A showroom. From there, her service, the onsite review and in progress visit by a supervisor who added additional assistance, floor-up by Balerie and others was the type of service I needed. Above all, Nick and Florin , the installers were great, professional, courteous and amazing craftsmen. On several occasions they went above and beyond to give us options, suggestion and extras as we worked through the installation. What we got from Molyneaux was what I expected from a top notch, family oriented service provider. No one else will get my recommendation when Molyneaux is available.

We were extremely satisfied with our experience at Molyneaux. We shopped at least 6 other resources for our carpet. Molyneaux's final price for quality carpteing was our final deciding factor. From the moment we went into the store in Oakmont, PA, to the time they came to do the measurements in our home and final calculations and to the finished product with the installer, everything was pleasant, professional and timely! We would definitely use Molyneaux again in the future for another flooring job.

It went very well. Cindy Benson came to my house with carpet samples for me to choose from. The whole process is very convenient! I have had carpet installed twice by Molyneaux. The install guys are very professional and do a very good job! I would highly recommend there services.

Very happy with mostly everything from initial salesperson to install team. The salesperson worked with what was in my budget and did not try to push higher end carpet. I could not be more pleased with the end product. My only issue with the service was in the initial "fee" to move the furniture out of the room. As I was not sure if I would be able to move the bigger couches myself, the fee of $65 to move furniture was built into the initial estimate. This was with the knowledge that if I were able to move it on my own, the $65 would be taken out. When it came time to pay the remaining balance, I was told that the fee was now magically $90 instead of $65. We eventually "negotiated" it down to $85. Not a huge deal when you're talking about $1400 total fee, but I feel like I was duped out of an extra $20. Not a great last impression. I'd probably still consider them in the future but would get the furniture moving fee in writing next time. My mistake was assuming that it was a standard fee for everyone but obviously it's an arbitrary number.

The overall experience with Molyneaux was very positive, as expected based on their reputation. Valerie, the sales person and estimator, came to our house and was very effective in helping us select a carpet, measuring all the surfaces, and providing us with a cost estimate. The installers, Antonio and Mario, were very hard workers and conscientious in assuring a quality installation. They were safety oriented, suggesting I leave the premises during the removal of the old carpet pad. Both wore respirators. They even skipped their lunch on the second day of installation to assure that they would finish installation and cleanup prior to the arrival of the realtor charged with selling the house.

They did a wonderful job. The floor looks great, and they were originally scheduled for 3 days, but got everything done in one day. Also they had to add more stripping they came back for that, and worked with our schedule to put it in which was very appreciated. When we went to the store there was no high pressure sales, and everyone there was very nice. We would definitely use them for flooring again. The quality of the floor is great, you can't tell it is vinyl. You are definitely getting your money's worth with the quality of their product. I would recommend them to anyone.

Cindy Benson came out with a variety of flooring samples based on our phone conversation and together we chose a perfect floor for our basement. In less than two weeks the floor was installed. The installers did a great job and cleaned up afterwards. From start to finish the whole process was easy and everyone involved was very professional. I would definitely use Molyneaux again and actually plan to in the next few months.

Our salesman, Bob Thomas, was amazing. He was so knowledgeable and helpful. The carpet installers were very punctual and the carpet looks great, but...our baseboards are now all scratched and we have chipped paint on several wall corners. There was very little furniture to move so I do not understand how there was so much damage done. One of the reasons we went with Molyneaux was that they did not outsource their installers which I thought would mean more quality work. Obviously that is not the case.

From the start, we were very impressed by the salesman Jason, who came to our home multiple times and brought samples. He was very friendly and laid back and helped us to choose the right tile for our home and worked within our schedule, even coming out to our home on Halloween. Although I felt that Molyneaux was likely priced higher than other companies, we chose them because they were able to complete the job in a timely manner and they had a reputation for high quality work. We were charged an additional fee just for using their financing services, and when I mentioned that I had a coupon that I got online, the salesman said that the price he gave us initially already included the coupon, even though I had not mentioned it previously. So actually, the coupon is a joke. Anyhow, they scheduled us for installation within just a week or two which we were happy about. However, the issues began with installation. The two installers who came to our home were very unprofessional and sometimes downright unpleasant. The first issue we had was that even though the salesman told us they would move our appliances for us, the installers did not want to do so. He gave me a hard time about this, but eventually they gave in. If this was an issue, this should have been communicated before the install. They wanted to install our tile leading up to the stove and not under, which did not make sense for us. They ran into an issue because our breakfast bar was blocking the stove, so it needed to be removed in order for the stove to be moved. This was fine, and we told them to go ahead and remove the breakfast bar with the agreement that they would replace it after the job was done and the stove was put back. While the tile was being put down, before it was grouted, I noticed 1 or 2 tiles that looked very out of place. I understand there can be a good deal of variation between the same color of tile, but the installers did a poor job of mixing in different colors and a lighter shade of tile was concentrated in one spot in the middle of the room which was VERY noticeable. I asked the installer, before he grouted, could he please replace 1 tile, as we had plenty extra left over. He was very nasty about it and basically told me he didn't know what I was talking about and, "what's next, first we replace one, then you'll want them all replaced. What about that one? And what about that one?" And so on. Up until this point, my husband and I had been extremely pleasant to these guys and did nothing to deserve being spoken to this way. But, disgruntled, he did honor my request. They completed the tile to my satisfaction, however the problems arose again when moving back the appliances. This was a service that was covered under the fees we paid, and I did not expect to be given such a hard time about it. In moving back the stove, the one installer proceeded for 5 minutes to scream and swear, saying "I didn't even want to move this f&^#*$ thing in the first place!" I was upstairs and I could hear him screaming clear as day and felt very uncomfortable as I had been home alone. The installers then replaced the breakfast bar and left. Upon inspection of the breakfast bar, it was clear that they had only glued it back on the wall and even light touch caused the whole thing to wobble. Thanksgiving was in a few days and we needed to use the breakfast bar for serving food. When we brought this to Molyneaux's attention, they eventually sent out someone else to re-install the breakfast bar, but there goes ANOTHER day we had to take off of work to be home to let them in. Our breakfast bar countertop was installed securely, but somehow the guy badly messed up the paint on our wall and fixed it with white paint, even though our paint was brown. Upon bringing this to the salesman and Mr. Molyneaux, we barely received an apology and were not offered any discount or anything to make up for our troubles. I would never use them again. Overpriced and unprofessional, and poor customer service. They got our money, and that's all they seemed to care about! Now, after the fact, I have heard of a number of friends who have had poor Molyneaux experiences as well.

They also took all the old carpeting with them. Only thing they forgot to do was put the door back on the bedroom but I didi not notice it until they had left

It started out well enough, as the representative came to our home and did a very thorough job going through their company offerings. Only red flags were that he seemed to be in a little hurry and was a little pressuring to get the deal closed. However, based on what we had heard about the company, we decided to proceed. The day of the installation, a couple of shoddily-clothed men came to do the job, which took longer than expected because they weren't sure how to proceed and had to check with their manager. As for value, shame on us for not doing our research, but we later learned from some friends that the same level product could have been had at a better price from other vendors. Their customer service is somewhat condescending as well. All I can say is, they got the job done, but you can probably find a better value and higher level of service elsewhere. If I had to describe our experience in one word, it would be "meh".

Despite all the ads and signs where Molyneaux is a "good neighbor" and responsible for picking up litter on the highway, we contacted them through the Angie's List link. When looking at the above projects, we shopped the big box stores and knew we could save a lot of money by going with them and the sales ongoing. Molyneaux has a great reputation, although not low cost they could do it all. Sales rep came out the next day with a car loaded to the max with samples of all kinds. Grabbed a couple of different items and came inside. We had discussed in advance what we were looking for so she had pulled what we wanted. Fortunately, we were able to come to an agreement although we really don't know if there was something better in the car. We were not in a fixed time table and had plans to list our house for sale four months out, so we could work around their schedule and they around ours. Supposedly a "package deal" was given and there was a "sale" going on but not sure if that really is just talk or not. The number was still very high and I could not get a good explanation of the breakdown of the costs, how much the hardwood or the rugs were, etc.. I actually almost felt like walking from the deal and going to Lowes. We signed and the first part, the bathroom floor, was staged a few weeks later. Really came out great and made the room so much bigger. The also installed the new toilet I bought to replace the old one. Stage two was the kitchen flooring. After the crew measured, they realized that when they installed the hardwood onto of the old one (way too difficult and expensive for rip up), that the refrigerator would not fit under the cabinet. At their expense, they pulled the cabinet out, took it to the shop and brought it back and installed two weeks later. Unless you really looked, you would not notice that it had been trimmed. Job was scheduled for 2 days but they came early and stayed late and finished in one day. Very efficient, thorough and professional with one exception. The doors of the closet and pantry were taken off and the bottoms trimmed. When re-installed I noticed they were not even with the floor and had been cut at an angle. Not big, but slightly noticeable. I was told that was the floor, not the door. After they were gone, I checked with a level and measured.. Nope, it is the door, not the floor. the floor looked absolutely great all the way around. Stage 3 ... Replacing the carpeting in all but one room in the house. Again, a fine and thorough job. Moved the furniture and put it back, including a piano. Only complaint was the bottom of the stairs. Looks like they were short 1/2 inch, and the rug doesn't want to stay on the tack board. I had seen how they made it stick to it, so did it several times but ultimately came loose again. So why not all A's? Given that it wasn't perfect, that I called the sales person who promised to have someone come out and fix it, and when I didn't hear in two weeks, I called the special customer service line. Left a message, and never heard back. I knew the pricing was going to be higher than others, but I figured it was probably close to $5000 or more higher. I stayed with them for the name, the quality and given we were selling the house, by using the Molyneaux name, that brings brand recognition. Did the house look great? Absolutely and the job, despite the little things, certainly enhanced the value of the home and we got most, if not all of what we invested in it, even if we only got to enjoy it for a few months. Would I go back again, if I had a need for their services I would consider, but before hand I would get firm price quotes to compare. From start to finish not bad, and the people behind the scenes were fantastic on communication and making sure everything was on schedule and reminder calls. When they called and said they will be there at 9:15, they were right on! Oh and one last thing, the sales people work on commission. I had not known this rep for more than an hour and not even sure if the contract was signed and I was being asked if I knew of anybody that needed work done. THAT I didn't find too professional but hey, we all have to make a living.

They provided the information we needed to pick the carpet we liked. When they arrived they did a great job installing the carpet, finishing ahead of schedule.

We recently had Molyneaux install carpet in a bedroom, hall, and set of steps. The products and service were excellent. The installers were punctual, professional, and friendly. The end result looks great, especially after looking at old worn out carpet for 20 years. The installers tolerated one of our cats who decided to act as impromptu assistant and inspector. The installers even vacuumed a set of stairs during their clean up that they did not work on!! The level of customer service came into play starting 8 years ago. Shortly after being married, my wife and I selected the carpet that we just had installed. We paid the deposit and then shortly afterwards I lost my job and my wife's car died. So, we were unable to complete the installation process. Eventually, we got our finances stabilized and were able to pay off the balance. As it turned out, our selected product was not available (no surprise after waiting so long to have the carpeting installed). Molyneaux worked with us and we were able to pick similar carpeting since they still had our original selections and measurements after 8 years! And we did not have to pay any additional fees as the staff at the South Hills store worked with us to pick carpeting that was similar in price. To sum it up, Molyneaux did a wonderful job, we will use them again, and we recommend them to people when we here that they are looking for new flooring. Thank you Molyneaux.

Because we were replacing the carpet in our entire 4 bedroom house, I was dreading the process of moving furniture out of every room. The installers were extremely skilled at moving the heaviest and most difficult pieces through the limited door space. They thoughtfully placed the furniture they moved in a way that I could still navigate around if I needed to use the room the furniture was in. They put everything back as soon as the room was done and made sure by me that the placement was correct. The whole job took only a day and a half. The carpet is beautiful and shows absolutely no signs of buckling. We feel like we have a new house. We highly recommend Molyneaux.

Quite smoothly. No complaints.

the 2 installers could not have been anymore kinder and courteous, David and Fredrico. The were very clean with the work. Kept concentrated in one area before moving onto the next to keep the area free of clutter. The carpet itself looks absolutely BEAUTIFUL and I believe the dog likes it as well because he rolled around on it for at least 15 mins. The quality is top notch...so plush. I even told my husband I may just sleep on the floor tonight...Thank you!!! (We dealt with the Verona Store)

Showed up on time, worked diligently to do all of the work, and returned promptly when I needed a bit of padding adjustment in a few room transition areas - at no cost.

They were prompt and professional.Very nice job. My only complaint was that they left all of the old carpet and padding. I was left to dispose of it on my own. The garbage people wouldn't take it because of volume.

Very nicely. Professional and honest sales staff. Helped me pick the carpeting I wanted in the color and price range I wanted. Came out and looked the site over. Gave me an estimate (no upselling), scheduled the work and installed it quickly and professionally. The new carpet, I am sure, helped me sell the house.

Very professional- looks great

overpriced. went with 3,000 option with salesman who actually was part of the installation team, not just a salesman.