Metro Heating & Cooling Inc

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The furnace quit working in 2 days. I called them, and they came at dinner time within a half an hour, and they found a problem with the wiring. In no time, the furnace was working again, and we have had no other problems with it.

Good enough. The guy was nice, responsive to questions, and informative. But once we got a second opinion, we thought he was trying to sell us something we did not need.

Mr. Wessner came promptly when scheduled and made a thorough assessment of what the job would take. He called back a few days later to say he would need to bring his partner for a second appraisal of the job before making an estimate. They came as scheduled and made another thorough assessment. They explained the system they would install very clearly. They both seemed nervous about the job, which would be complicated due to the layout of the house. I appreciated their thoroughness and promptness even though I would probably not have chosen the company to do the work. I do wish they had called when they said they would to say they didn't want the job.

The serviceman was quick and attentive to the problem. He came in on short notice and was able to fix the problem and get my furnace back up and running within a day of getting the call. The price was fairly reasonable and clean up was thorough. I will surely use Metro again.

Metro Heating was very responsive. They arranged to come to the house and diagnose the problem around my schedule. Heath Weigner, the service technician, was very professional and provided options for work to be done. Since a part needed to be ordered, the work was done on another day. I left a key and work was done while I was away. When I returned, the work was complete and there was no mess left behind. The people in the office who I spoke with on the phone were also courteous and helpful.

PLEASANT AND EFFICIENT OVER THE PHONE TO MAKE THE APPOINTMENT. TECHNICIAN WAS ON TIME AND FRIENDLY. NOT TOO APPRECIATIVE THAT THEY CHARGE A ''FUEL FEE'' AFTER THE FACT. APPARENTLY THIS WAS ADDED AFTER MY MAKING THE APPOINTMENT, AND I THINK I SHOULD HAVE BEEN AT LEAST WARNED. I FOUND OUT WHEN I CALLED TO PAY THE BILL. THIS IS THE ONLY REASON WHY I'M GIVING THEM A B IN PRICE AND IN OVERALL EXPERIENCE.

METRO CANCELED THE FIRST SCHEDULED APPOINTMENT THE MORNING IT WAS SCHEDULED. FOR THE SECOND ONE, WHICH WAS 5 DAYS LATER, THE MECHANIC WAS 45 MIN. LATE, WHICH WAS NOT A BIG DEAL BUT IT WOULD HAVE BEEN NICE IF THE SECRETARY HAD CALLED TO INFORM ME. THE JOB HE DID APPEARED THOROUGH AND PROFESSIONAL, AND THE MECHANIC WAS VERY NICE. HOWEVER, HE DID NOT ACCEPT THE COUPON FROM THIS SITE SINCE THE COUPON SPECIFIES ''SERVICE'', NOT MAINTENANCE, WHICH WAS DISAPPOINTING.

THE REPAIR REQUIRED 2 VISITS BECAUSE THE PROBLEM WITH THE PUMP WAS NOT KNOWN UNTIL LATE IN THE FIRST VISIT. METRO CALLED FOR THE FIRST VISIT TO SAY THEY WERE RUNNING A LITTLE LATE. THE SECOND VISIT THEY SHOWED UP 5 MINUTES EARLY! THEY APPLIED A COUPON FOR THE FULL REPAIR AND ALSO INSTRUCTED ME ON HOW TO SAVE $200 FOR THE FOLLOW-UP BY DRAINING THE FURNACE MYSELF BEFORE THE NEXT VISIT.

I ALSO ASKED THE TECHNICIAN TO READ MY HOME INSPECTION REPORT, WHICH IDENTIFIED A POSSIBLE PROBLEM WITH THE AIR CONDITIONING SYSTEM. HE DIDN'T SEEM VERY KNOWLEDGEABLE AND INSTEAD HE GAVE MY TWO AIR CONDITIONERS A TUNE-UP, WHICH I DIDN'T ASK FOR. SINCE IT WAS OCTOBER, I TOLD HIM THAT I WOULDN'T BE USING THE AIR CONDITIONING MUCH LONGER, AND ASKED IF I NEEDED TO DO ANYTHING ELSE IN THE SPRING/SUMMER. HE SUGGESTED THAT I HAVE SOMEONE COME BACK TO CHECK THE PRESSURES WHEN IT'S MORE HUMID, SO THAT WILL REQUIRE ANOTHER SERVICE CALL. ALSO, METRO HAS A COUPON IN THE ANGIE'S LIST NEWSLETTER THAT ADVERTISES 10% OFF ON A SERVICE CALL. SINCE HE DIDN'T ACTUALLY REPAIR ANYTHING, THE COMPANY CLAIMED THAT THIS WASN'T A SERVICE CALL AND WOULDN'T GIVE ME THE DISCOUNT.

VERY GOOD. APPEARED ON SHORT NOTICE DURING THE HOTTEST PART OF SUMMER AND PERFORMED REPAIR AT REASONABLE COST. AFTER DIAGNOSING PROBLEM, CAME BACK FOLLOWING DAY WITH PART AND FIXED A/C. PLEASANT AND PROFESSIONAL.

EXCELLENT: CAME WITHIN 2 HOURS, ASSESSED PROBLEM, CREW WORKED US IN FOR THE NEXT DAY: A SATURDAY!! HAD IT FINISHED SHORTLY AFTER LUNCH. CLEANED EVERYTHING UP, VERY GOOD WORK. MOST EXCELLENT IN EVERY WAY.

THEY WERE PUNCTUAL, EFFICIENT, FRIENDLY AND THOROUGH. THE PRICE WAS COMPETITIVE AND THEY SCHEDULED ME IN RIGHT AWAY.

TOM CAME TO MY HOME AND PROVIDED A CLEAR AND CONCISE PROPOSAL OF WORK AND AN ESTIMATE. I HAD BEEN TOLD THAT I WOULD HEAR BACK THE NEXT DAY AS TO WHETHER OR NOT MY FINANCING APPLICATION WAS ACCEPTED, AND WHETHER OR NOT THE WORKERS WOULD INDEED BE COMING TO MY HOME ON THE TIME TOM AND I HAD ARRANGED. WHEN I HAD NOT HEARD FROM HIS OFFICE AFTER THREE DAYS, I HAD TO CALL THE OFFICE, AND CALLED TOM HIMSELF. HE HEARTILY APOLOGIZED; MY APPLICATION HAD INDEED BEEN ACCEPTED, AND HE CONFIRMED OUR APPOINTMENT TIME. HIS MEN CAME TO WORK ON TIME AND WERE VERY CHEERFUL, POLITE, AND WILLING TO LET ME WATCH AS THEY WORKED. THEY WERE ALSO KIND TO BE MINDFUL OF NOT LETTING THE INDOOR CATS OUTDOORS!

I CALLED THEM. THEIR REPAIRMAN WAS HERE IMMEDIATELY. THE HOUSE WAS TURNING COLD. I HAVE PETS, SO I WAS SCARED. HE HAD A BRAND NEW MOTOR ON HIS TRUCK. IT DIDN'T TAKE LONG FOR HIM TO FIX MY FURNACE. THE MAN WAS VERY POLITE. SO WERE THE LADIES IN THE OFFICE.

I HAD TO WAIT SEVERAL WEEKS FOR AN APPOINTMENT FOR MY FURNACE CLEANING, THEN THE TECHNICIAN ARRIVED LATE FOR THE APPOINTMENT. AFTER ''INSPECTING'' THE FURNACE FOR ABOUT 15 MINUTES, HE TOLD ME THAT THERE WAS A CRACK IN THE FURNACE & IT WOULD NEED TO BE REPLACED. HE DID NOT PERFORM THE CLEANING WORK BECAUSE HE SAID IT WOULD NOT BE NEEDED BECAUSE WE NEEDED A NEW FURNACE. HE QUOTED ME SOME VERY EXPENSIVE FURNACES. AFTER HEARING THESE PRICES, I GOT SOMEONE ELSE TO COME OUT THAT DAY AND THAT PERSON CLEANED MY FURNACE & TOLD ME MY FURNACE WAS PERFECTLY SAFE & I WOULD NOT NEED A NEW FURNACE AT THE TIME.

I HAD QUITE A NUMBER OF INSTALLERS COME TO GIVE ESTIMATES AND SUGGEST DUCTWORK ROUTING. BILL KNEW WHAT HE WAS DOING, FIGURED OUT A VERY LOW IMPACT WAY TO ROUTE THE DUCTS, AND GAVE A VERY FAIR ESTIMATE. SYSTEM WAS INSTALLED IN THE SPRING AND WORKED FLAWLESSLY (AND INEXPENSIVELY) OVER THE SUMMER. WHEN IT'S TIME FOR THE FURNACE TO BE REPLACED (ANOTHER FEW YEARS, HOPEFULLY) I'LL BE GIVING THEM A CALL.

I CALLED IN THE MORNING, EXPLAINED THE SITUATION AND THAT I WOULDN'T GET HOME UNTIL 3PM. THEY WERE HERE AND DIAGNOSING THE PROBLEM BY THE TIME I GOT HOME. GREAT SERVICE.

TOM WESSNER, IS THE SON OF THE ORIGINAL OWNER. HE IS KNOWLEDGEABLE AND HELPFUL. HE PROVIDED A LOT OF INFORMATION TO HELP IN MAKING OUR DECISION. HE SAW TO IT THAT OUR FURNACE WAS INSTALLED QUICKLY AS THE WEATHER WAS GETTING COLDER. HE OVERSAW THE WORK CREW. THE WORKERS ARRIVED ON TIME AND WERE MOST PROFESSIONAL. THEY DID AN EXPERT INSTALLATION JOB AND CLEANED UP OUR BASEMENT BEFORE LEAVING EACH DAY, AND ESPECIALLY WHEN THEY WERE DONE.

SCHEDULED AND PERFORMED WORK ON TIME. AC SYSTEM WORKING GREAT AFTER 6 YEARS. NO PROBLEM. VERY CLEAN OPERATION DURING INSTALLATION.

WE HAVE HAD SOME DIFFICULT PROBLEMS WITH OUR AIR CONDITIONING AND METRO WAS MORE THAN FAIR IN HELPING US SOLVE THE PROBLEM AND THEN NOT OVER-CHARGING US FOR THE WORK. I WOULD RECOMMEND THEM ALWAYS.