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68 years of trusted experience
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YesEmergency Services
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Reviews
4.7450 Reviews
Showing 326-350 of 450 reviews
ROBIN K.
07/2007
heating & air conditioning/hvac
 + -1 moreAfter several conversations with the tech and my mentioning Angie s List numerous times they finally put in the correct furnace. They did box in the flex duct work in the bedroom, but did not finish it. After 4 days of hell, they told me to call the office to give them my payment. I called to speak to the owner to discuss my dissatisfaction. I have left 3 messages and have yet to get a returned call. The work was not completed, my duct work does not work. They ripped my oriental rug. I decided to I had two seperate companies come out with two different reports to confirm the above. I do have a report and will be providing it to Angie s List. Some additional things in their report that was wrong is: the return is completely out of "s Slip, Flex duct has too many turns including 1-180. No takeoffs used on supply. Exhaust pipe is pitched in the wrong direction. Straps are too tight on the flex pipe. Pipe is also pinched behind water lines. Shrader caps left off service valves.
Description of Work: I had a furnace, ac and duct work done. When Metro came to my house they said it would only take a day. The first day they did not finish and needed to come back. That evening I was looking at the new furnace they installed and thought it looked odd. It was not the unit I was told I would be getting. I decided check the serial # of the furnace on the computer. They put a much cheaper unit in then I was paying for and agreed upon. On the second day they began the duct work. I was suppose to have duct work ran thru a closet on the first floor to the second floor. I did not see how that would happen, so I asked the sales rep to come back to my property to verify the location. He ensured me it would go thru the closet. I told him I did not want the AC if the duct work did not work properly. When the Tech started the duct work he said he could not go thru the closet and it would have to go in the corner of the bedroom. The duct work does not work in the kitchen & barely upstairs.
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Yes, I recommend this pro
$5,650
Response from Metro Heating & Cooling Inc
Jonathan E.
07/2007
heating & air conditioning/hvac
 + -1 moreThey did a good job with the installation -- everything about the installation looks professional and neat, and works well. Everyone we had contact with at Metro was very professional, always returning our calls quickly and arriving at our house exactly when promised. Their price was a little higher than some other quotes we had, but from beginning, I was confident that they would do a very high-quality job with better materials (compressor & vents specifically) than other companies we considered. I was particularly impressed with the knowledge & experience of Bill Wessner, the representative that gave us the quite and supervisor.
Description of Work: Fitted our 1920's house with central forced air - a Carrier 13 SEER, 24,000 Btu (2-ton) system with an Aprilaire media air cleaner. They installed 7 ceiling vents total on the 1st and 2nd floors. They were able to run ducts through our existing closets on the 2nd floor to the ceiling on the first floor. The entire job was finished within 2 1/2 days.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$8,600
Alpha J.
07/2007
heating & air conditioning/hvac
 + -1 moreI contacted three specialists to provide a quote. I gave each a brief that I wanted a quiet, unobtrusive system and let them tell me what I needed. Metro Heating confirmed my needs, gave an overview of what would be involved in the installation process and explained how A/C's work. Metro also gave options of the type of solutions available, with pros and cons, and gave options of providers (Carrier & Rudd). Bill Wessner sent the detailed proposal on time. The price was competitive, but the reason I chose Metro was that they fully explained who, what, where, when, why and how the system would operate once complete. They gave the complete picture, warts and all. Bill came to the project kick off and introduced me to Simon and Brian. Both men inspired confidence and worked professionally. They were punctual, courteous and left my home they way the found it each day. They confirmed that the project would be completed in three days and they completed as stated.
Description of Work: Metro supplied and installed a central air conditioning system for the 3rd floor of our home. The air handler was installed in the attic with an insulated galvanized steel main duct and flexible insulated branch supply ducts. The registers are square corner & 3 way configuration, were installed in the corner of the rooms and spread air out across the ceiling. The return air and the thermostat are located in the hall, the return grill is hinged for access to the ceiling. They installed a factory condensate drain to the exterior and one electronic safety switch installed in a condensate drain pan under the air handler. The outdoor unit was installed on a pad and connected with 220 volt wiring from existing sources. Metro installed a Carrier 24APA324, 13 SEER, 24,000 Btu. unit with "Puron R410A" refrigeration. Indoor and outdoor units are very quiet.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$8,000
KATHLEEN K.
06/2007
heating & air conditioning/hvac
 + -1 moreThey began the job at the scheduled date and time and completed it ahead of schedule. The team was courteous, professional and hard working. They are extremely clean and never left the house in a mess. They had a difficult installation but they did an excellent job in minimizing the cosmetic impact on the interior and exterior of the house. We feel we received an excellent system at a lower price than we had been quoted by another company. In closing, I would highly recommend this company for any heating or air conditioning installation. They're the best!
Description of Work: Installed central heating and air conditioning in our home which did not have duct work.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$13,800
SCOTT K.
06/2007
heating & air conditioning/hvac
 + -1 morePerfectly. Came right out for estimate (called ahead, I was late-- they readjusted for me), said they could do the work a few days later. Showed up on appointed day (didn't call ahead), and just got to work. Noticed an underrated circuit and quoted an estimate for repair, which I declined (fairly expensive for simple work I can do myself). Finished up quickly, cleaned up after themselves, and sent me a bill so I could pay by CC later.
Description of Work: Moved A/C Compressor from under window to under deck.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$475
Robert & Mary Beth A.
06/2007
heating & air conditioning/hvac
 + -1 moreMetro performed the work efficiently and the quality of the company's products is first rate. We did experience a couple of glitches. They forgot to put a thermostat on the work order and had to return several days later to install it. There was a scheduling problem for that installation which was rectified at our demand. Six days later, they had to return to replace a new defective condensate removal pump. Although they performed the work efficiently, we found the attitude of a couple of employees less than courteous. Overall, however, Metro is a fine company even if a couple of employees need a course in customer relations.
Description of Work: They installed a new electric furnace and a 15 seer heat pump as well as a high efficiency air cleaner and a return air vent in my den.
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Yes, I recommend this pro
$7,055
MIKE A.
05/2007
heating & air conditioning/hvac
 + -1 moreWork was to be completed over a two day period. Workers arrived on time and were very careful of the carpeting and cleaned up after themselves. They laid tarping down on the second floor and steps to protect the carpeting. Job was done in a professional manner.
Description of Work: Remove old air conditioning unit from the attic and install new unit.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$5,300
CLAIRE O.
03/2007
heating & air conditioning/hvac
 + -1 moreThe house is over 100 years old, & they were very neat & tidy. They arrived on time, if not 5 minutes early everyday. They also completed the job in the exact time stated when they first began the job. I would recommend them for a new installation.
Description of Work: Metro lived up to their good reputation. We added heat for a third floor, & put A/C in for the entire house.
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Yes, I recommend this pro
$20,300
ERWIN L.
01/2007
heating & air conditioning/hvac
 + -1 moreEverything top notch from beginning to end. Prompt, courteous, knowledgeable.
Description of Work: Central air conditioner system installed. Home had hot water radiator heating.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$13,000
DONNA P.
11/2006
heating & air conditioning/hvac
 + -1 moreInitially I was suspicious of anyone telling me that I needed a new furnace. I had the service man show me what he thought was in disrepair, and I asked him questions that I knew the answers to to see if he was telling me the truth, he seemed to be. He was at my house for about one hour, answering questions and examining the furnace. He said I could turn the furnace back on after he left, at my own risk (which I did). After thinking about it overnight, I called to get the new furnace installed, which they were able to do the next business day. Two other workman arrived on-time, were polite, answered more of my questions, and fixed a loose board in a wooden platform near the furnace (which was nice). They replaced the existing 7 foot duct/vent pipe with a rigid steel version (old one was more like crinkled aluminum foil) that they attached to a brick wall and they sealed up the hole around the vent. They cleaned up, were friendly towards my dog and total job took 6 hours.
Description of Work: I initially scheduled a furnace cleaning and check-up, plus I wanted my Space Guard media air filter changed. The serviceman inspected my forced air furnace, said that the heat exchanger was in disrepair and was likely leaking carbon monoxide. Because of this, he turned my furnace off and said I needed to either replace the heat exchanger or buy a new furnace. The heat exchanger was still under warranty from the previous owner, however the price for installation was $875. A new Carrier base model furnace of the same efficiency (80%) would be $2,200 installed, minus the $79 I already paid for the furnace cleaning (so $2,121 plus $55 to replace air filter). Because the existing furnace was nearly 10 years and was a lesser brand (Goodman) than Carrier, I chose to get the new furnace (after thinking about it overnight). I called on a Friday to schedule and they installed the new furnace on Monday. Nobody asked me about extended warranties or service contracts, which I appreciated.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$2,255
MICHAEL M.
11/2006
heating & air conditioning/hvac
 + -1 moreI sought multiple estimates about putting HVAC in my new home. No one really knew what they were doing until Bill Wessner from Metro came out. This guy is a genius and really knew what he was talking about. We spent a lot of time coming up with the perfect plan to cool this house that would suite our needs. We have a large kitchen with many appliances and do a lot of entertaining. The estimate came out to about $32,000 and they will be providing financing. Unfortunately, I just don't have the resources to install it now. But as soon as I recover financially from the rest of the remodel I will definitely go with Bill Wessner.
Description of Work: Estimate on installing HVAC in a 5500 sq. ft, 100 year old home with radiator heat.
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Yes, I recommend this pro
JANET K.
10/2006
heating & air conditioning/hvac
 + -1 moreJob 1: I have used them a couple of times before for various issues. They were quick about making the changes in the duct work. The result was good and the price was pretty fair, for all that was involved. Job 2: They delivered and installed the filter. Metro has done a lot of work for me over the last 3 years. The service men are always professional, knowledgeable, and polite. I recommend their services.
Description of Work: Job 1: The location of the heating ducts was changes and new insulated duct work was installed. A new thermostat was also added ($1100). Job 2: Replaced filter in Aprilaire air cleaner.
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Yes, I recommend this pro
$55
JEANNE L.
10/2006
heating & air conditioning/hvac
 + -1 moreThey were prompt, courteous, and thorough from the estimate through finishing the project. They were done in 2 days, left no mess, did a clean installation, and so far, we are very satisfied. They did what they said they would do, when they said they would do it.
Description of Work: Installed high energy efficient air handler system in our 1949 home that has radiators and no duct work.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$9,300
JOHN H.
10/2006
heating & air conditioning/hvac
 + -1 moreI called early in the fall season for a check up since it had been a few years since the last time. The serviceman arrived on time. He was patient with my many questions and profession in manner. He spent a good deal of time cleaning the sight glass on boiler and helping me to flush it. Metro will do my A/C and heating next year, too.
Description of Work: Routine furnace checkup/tune-up.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$79
ADRIANA M.
10/2006
heating & air conditioning/hvac
 + -1 moreThe technician and the manager were polite and explained everything. They came on time and worked efficiently. The furnace is working fine now and no Carbon Monoxide is being release into the house (we got a Carbon Monoxide alarm.) The part had cracks the width of fine hairs, and it would have gotten worse, so it needed to be changed. What we don't understand is the cost of labor, since it took the experienced technician only two hours of work, it came down to being $350 per hour. Unfortunately, the other top company in Angie's List also quoted us $600-$800 for the same job.
Description of Work: They came for the annual check up ($79) of the furnace system, and found cracks in the heat exchanger. Since it releases Carbon Monoxide into the house, we had to turn it off for a week until the part could be replaced. Luckily they were able to order the part and install it a week later. Cost of ordering the part and installing it; $700.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$779
JONATHAN P.
10/2006
heating & air conditioning/hvac
 + -1 moreExcellent! Bill came to the house twice prior to the work starting and came up with a plan to handle our "special" situation. Workers were prompt, polite and clean. Overall great job. Would use Metro Heating again in a heartbeat.
Description of Work: Installed ductless split A/C on 3rd floor and connected an unused air return duct to the furnace.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,500
RAPHAEL N.
10/2006
heating & air conditioning/hvac, water heater repair
 + 0 moreI had an excellent experience with this company. They were polite and punctual. Every time they came into the main house, they took off their shoes. They cleaned up the basement after they left to make it better than it was before they started. It took several times for them to tweak the furnace before it was working at peak performance. Every time I called them with an issue, they responded very quickly.
Description of Work: They installed a new 90% efficiency 100,000 BTU gas boiler and a new Ergomax indirect hot water tank. The hot water tank was $1400, and the boiler was $5900.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$7,300
SUSAN D.
10/2006
heating & air conditioning/hvac
 + -1 moreThe service technician was on time and very polite. He explained everything to me in detail and left the area clean and neat.
Description of Work: Cleaning and maintenance work on our boiler. We have radiators in our 100-year-old house and we did not know how to light our boiler.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$80
ANTHONY N.
08/2006
heating & air conditioning/hvac
 + -1 moreMade a call to get an estimate and someone came out to estimate the job within one day. However, no one ever called back with a price even after several calls by me following up.
Description of Work: No work was performed.
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Response from Metro Heating & Cooling Inc
DEBRA W.
08/2006
heating & air conditioning/hvac
 + -1 moreI called Metro at 6pm on July 31 to schedule the repair. The man who took my call told me that he would call me at 7:30 the next morning with a repair time. I still had not heard from Metro by 8:00. I needed to know a repair time so I knew whether I was going to be able to go to work or have to take the day off. When I called to make sure I wasn't forgotten, the gentleman was rather gruff but told me someone would be at my home by 9:30. Since I had to repeat everything I had told Metro the previous night, I''m not sure that my repair request wasn't lost. The repairman who was dispatched to my home was on time and very polite.
Description of Work: Central Air Conditioning unit was not working. The furnace was forcing air through the house but no cool air was being circulated. A faulty part was replaced and the unit is working once again.
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Yes, I recommend this pro
$197
RIVKAH H.
07/2006
heating & air conditioning/hvac
 + -1 moreArrived on time, was thorough and clean. Explained work done and gave me a written repot for my files and future reference. I will use them next year and hope to use them when any of the three units need to be replaced.
Description of Work: Cleaning and checking furnace and airconditioning units
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Yes, I recommend this pro
$444.5
THOMAS Y.
07/2006
heating & air conditioning/hvac
 + -1 moreI called Metro about our problem and they assigned a technician to us. He promptly called from the road and asked about our problem. As this was the July 4th holiday week he asked if our problem was severe and we told him ''no''. We then promptly scheduled for three days out. He called the day before and said he would be at the house between 11 and 1. He showed up at 11:15. The A/C unit is ancient and is corroding on the inside, however, we told him we planned on major house reconstruction next year and preferred not to buy a new A/C unit now. He got the unit up and running and never tried to sell us a new one. He was straightforward and honest. He easily accepted our Angie's coupon.
Description of Work: A/C was not blowing cold air. The technician repaired it.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$160
LISA M.
06/2006
heating & air conditioning/hvac
 + -1 moreHe was a very professional service man. He was knowledgable and punctual.
Description of Work: He installed a new furnace and humidifier. He checked the A/C.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
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Yes, I recommend this pro
$4,050
MANUELA K.
06/2006
heating & air conditioning/hvac
 + -1 moreJob 1: The heating technician was very knowledgeable and thorough when checking the boiler, but had to be encouraged to check pipes for gas and to look at radiator upstairs. Job 2: I wasn't very pleased with the customer service aspect. My initial appointment was cancelled by Metro because bigger more profitable work came along. When the appointment was rescheduled for a week later, the technician was an hour early with no a.m. call to inform of this.
Description of Work: Job 1: I am in the process of buying a home, I wanted the heating system inspected after receiving the home inspector's report($70). Job 2: There was a valve that had to be replaced on the boiler($114).
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$114
MARY S.
06/2006
heating & air conditioning/hvac
 + -1 moreIt was a good experience. The service person was pleasant and on time. The work was completed in a short period of time.
Description of Work: Service person was very pleasant; listened to my description of the problem with my AC and identified several different options to resolved the problem.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$101
Contact information
951 Banksville Rd, Pittsburgh, PA 15216
www.metroheatingcooling.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMSaturday:
ClosedLicensing
Bonded
Insured
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Water Heaters,
Plumbing,
Air Duct Cleaning,
Electrical,
Drain Cleaning,
Appliance Sales and Installation,
Auto Detailing,
Chimney Repair
FAQ
Metro Heating & Cooling Inc is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Metro Heating & Cooling Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Metro Heating & Cooling Inc does not offer free project estimates.
No, Metro Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Metro Heating & Cooling Inc does not offer a senior discount.
Yes, Metro Heating & Cooling Inc offers emergency services.
Yes, Metro Heating & Cooling Inc offers warranties.
Metro Heating & Cooling Inc offers the following services: Heating & Air Conditioning Installation, Service, & Repair, Commercial HVAC, Boilers, & Radiant Heating.
Plumbing.
Contact information
951 Banksville Rd, Pittsburgh, PA 15216
www.metroheatingcooling.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMSaturday:
Closed