Matt Mertz Plumbing Trenchless Sewer Repair Expert

Very responsive at both scheduling for quoting the job and scheduling for the work itself. Not always what you get when working with contractors. Clay provided quality professional work in completing the job.

Excellent. Clog was removed in just a few minutes. Plumber was very knowledgeable and had appropriate equipment

Service was as described and the tech was very professional

Matt Mertz came to fix a leaky shower drain that seeped into our kitchen ceiling. The first contractor estimated a cost of nearly $1500 to fix the damage, but Mertz came in, fixed the drain in no time, and charged us a quarter of the original contractor's estimate. We saved time and money with Matt Mertz's Plumbing and could not recommend them enough.

Jim was honest, professional, and friendly. He repaired pipes that had previously been incorrectly installed by someone who is not a plumber, and he advised about what will be needed to complete further repair work that needs to be done. We will definitely hire again in the future.

Positives: The plumbers did good work. They arrived promptly. The work cost exactly as quoted in the estimates. The work is modern, solid, and should last for years. Negatives: I was disappointed with the initial unresponsiveness, although to their credit they did make things right. I would have also preferred that they tell me that initial work would not solve the underlying problem. The second plumber was not feeling well when he was performing the work. I think it may have taken him a few hours longer, but I did feel sympathetic at the time. I had Matt Mertz Plumbing perform work over roughly a two-month period. My main issue is that it took several days for Matt Mertz Plumbing to respond to me when I tried to setup a date and time to perform the initial work. It took three phone calls over a week. At first, I was unhappy and I made this known. Matt Mertz Plumbing to their credit, did react and correct the situation and offer a discount on the first job that I hired them to perform. A representative came to my home and I explained the problem and what work that I wanted down. The way the drain pipes were connected to a basement sink were out of date and awfully done with several right angles by the previous owner. I original thought this is why when the washer drained into the sink that debris from the washer was clogging the drain. I was given a quote to have this replaced. This is where was the responsiveness issue that I mentioned above. Eventually a plumber came out, and replaced what was under the sink, built a separate standing pipe, and the snaked the drain pipe. Once he was done snaking the line the drain no longer functioned, and there was water all over the basement floor. My initial reaction was “what have you done?” The first plumber explained that there was a problem in the drain pipe behind a basement wall and that it would be a separate job to cut open the wall and track down the issue. After some thought I decided to have Matt Mertz come out and track down the issue rather than use someone else. I figured if they were responsible, then I would deal with it. The second plumber did a good job of cutting open a small hole and then taking apart a wall which consisted of antiquated wood paneling. After he was done, I was able to salvage most of it and put it back up. The issue was that the drain pipe that came from the basement sink & washer did not go into the main stack pipe, but to a separate and ugly connection in the sewer. In short this was not done correctly and well hidden by the previous owner of the house. The plumber corrected this but cutting open the main stack pipe and ran new pipes so that it connected to the stack pipe. However, at the end of job he placed a piece of scrap wood over the hole that represented the old connection. At the time I let it go, but the next day when I ran the washer, soap suds came up through the hole and the wood was an inadequate cover. I did find a plug at the hardware store that I used to permanently seal the hole that did a better job.

I received a 30 minute advance call to let me know that Jason was on his way. Jason completed the job in a short time and he was able to fix the problem. I would use Matt Mertz plumbing again in the future, and refer to friends and family.

They were in and out, start to finish, in three short days. Matt and his team could not have been more timely and competent. They were super responsive, polite, and careful to get the job done right. They were price-competitive and, most importantly, they fixed the problem. They even provided me with a DVD of the finished line interior, using a special camera. Matt Mertz has all the latest technology, and I am very satisfied with the result. His reviews here on AL led me to get a bid from him. I am now adding to that chorus of "hire these folks" reviews.

They showed up before i was even there and put the camera down the wrong downspout. It was supposed to be the back right, they put it down back-left. When i got there, they said, let's go inside, there's no blockage". I showed him where the water was and he said it would be an internal drain and it would cost $8500. I found out that what he recommended was illegal. I paid $65 for the scope. I have asked them to come out on numerous occasions to come check the correct drain to get the problem rectified correctly, but so far, they will not comply.

plumber was punctual, personable, and skilled.

Excellent. Chris was so very professional and informative. Took care of problem in approximately 1 hour. Still amazed a plumbing company comes out on a Saturday for regular/routine calls. Matt Mertz is my new plumber!

Matt and Mike were very professional and fast! They did a great job and cleaned up all of their work debris. They finished in about 1.5 hours and we now have hot water again. Matt explained everything and made sure we knew how it worked!

Couldn't ask for better service from Matt mertz and his helper mike. They fit me in their schedule between jobs and got my waterline leak fixed in no time. I appreciate them coming so fast and last minute. Will gladly use and recommend matt mertz plumbing from now on :)

Mike and Matt came same day we called to install tank. They were very respectful and the work was exceptional. I would definitely hire and recommend them to anyone else with plumbing issues.

Mike and Matt dug up and replaced piping. Very neat work and friendly. I would hire again and recommend them as well . Thanks guys .

Excellent - Jim & Joe, from Matt Mertz Plumbing, Inc. did excellent work. They arrived on time, did all the work in about 3 hours, and did a great job cleaning-up. Very friendly and did professional work. I will definitely hire this company again, I was so Impressed. My bathroom is beautiful. Great Job guys, Thank you :)

Outstanding. The plumber, Brian Tarr, was a professional in every sense of the word. Efficient, effective, communicative, punctual, and friendly. Wouldn't call any other plumbing company and would highly recommend Brian Tarr for your project.

After some initial communications issues, the company called me first thing in the morning to explain what happened and to make it right. I was super impressed with their tenacity and willingness to gain my business. The plumber came almost immediately, and was very professional and knowledgeable, and I did not get the feeling he was trying to sell us on things we didn't need. This company also checks out in the court records of Allegheny County-I suggest everybody always check there! If a company has a lot of suits, (i.e. Gillece.....oy!......then steer clear.) It tells a much more accurate story than Angie's List can do. Matt Mertz plumbing is on the "up and up".

Fine. Very friendly and knowledgeable.

It was professionally done. Although it was scheduled to begin at 8:00 AM Monday, we were called and advised that they would be delayed until Monday afternoon. When the work began. it did not stop until they were finished Tuesday evening. A young man by the name of Clay did the digging and pipe fitting. He was friendly, courteous and kind. We were impressed.

Very well! It wasn;t as bad as i thought it would be.

Awesome! I cannot recommend these guys highly enough. From cradle to grave, I felt very comfortable about what was being done and the actual work. They gave me a very competitive prices ~$750 for installation and labor for water heater, $200 for pipes, bladder, and labor. We had to create a small kool-aid man size hole in my basement wall to fit the new water heater in. The plumber showed me the issue and explained it before he started. After cutting the hole, he was able to wedge the water heater in the spot. He was in my basement for about 7 hours due to the degree of difficulty. My price including tax as under $1200 total. I will look to this company for all future plumbing needs.

As I woke up Monday Morning, I heard a gentle waterfall in the background. I thought of what a peaceful morning it was. I made my morning coffee and decided to start my day with a shower. I turned on the shower and thought the water is really hot. Strange - I thought nothing more and continued with getting ready for work. Still not aware, I finished and started toward my garage. The gentle waterfall sounded more like a rush of water (my thoughts go to Houston as I write this). I open my laundry room door to see a steady stream of water flowing to my main drain. I immediately went to turn off my water main and research plumbers. We all have different sites to research to find good providers - I went to 3 different sources. This is my house. This is much different than a meal out. I found Matt Mertz Plumbing. All 3 sources had good reviews. The gent I spoke to on the phone was very helpful. He was calm and asked questions. Of course, I was not prepared for his questions. He patiently waited and guided me around my house to get necessary information. He asked for me to take pictures and to email the corp email (I love modern technology) to assess the information. He provided me an estimate and explained how they would dispatch a plumber. All was very straight forward and appreciated. Then the adventure begun for the plumber Rob (AKA McGuyver) and myself. The previous owner basically dry-walled the water heater into place. The new water heaters are considerably wider due to efficiency improvements. We began our construction / demo of a portion of a wall so that the new water heater go be put in place (please note that there were any other real options). Feeling cool - Please note that I am not allowed to use a hammer in my house for obvious reason - I put in a small Kool-Aid Man hole (5 ft High / 3 ft Wide) into the wall so the water heater could be installed. McGuyver was able to remove an additional portion (just enough to get the water heater moved into place). Rob (McGuyver) was able to complete his work and provide hot water like a magician pulls a bunny out of a hat. The emergency was resolved the same day very close to the estimated cost. Rob will be a person I request for all future work (replace an electric stove with a gas stove). A strong recommend especially when you are in need. The entire company from the original call to the various call backs to Rob and exceeded my expectations. Now I am off to learn all I can about drywall (thank you Google / YouTube).

Shawn, and Mertz, are now my plumbers. I like the company, and Shawn is fantastic!!

Work was performed smoothly and professionally.