J Francis Company, LLC is a professional full-service design-build contractor based in Pittsburgh since 1988. We are a one-stop design-build shop staffed with architects and designers. We perform residential remodeling and renovation including kitchens & baths, additions, basements, whole house remodels, phased renovations, master planning, space re-configurations, and outdoor living. The success of your remodeling project lies in what you have experienced during the process. The quality of that experience defines our success.
Business highlights
37 years of trusted experience
Services we offer
Residential Renovation & Remodeling - Additions, Kitchens & Bathrooms, Basement Refinishing, Whole House Remodeling, Phased Renovation, Master Planning, Space Reconfiguration.
Services we don't offer
Projects under $50,000, Publicly Funded Projects, New Home Construction
The receptionist I spoke to gave me a starting number per square foot that was within our budget so an estimate was scheduled. Not an hour later I received another call saying the original estimate was off by at least half and they had decided not to fulfill the appointment. Experiences like this make me glad I avoided such poor handling of my house before any ground was broken.
Description of Work: Kitchen addition
Rating Category
Rating out of 5
professionalism
1.0
Response from J Francis Company LLC
I apologize for any misunderstanding. It is our goal to communicate with our customers in a clear and precise manner. We obviously failed you in that respect. As you said in your review, we gave you a "starting" point. The appointment that was scheduled was not for an estimate but a consultation. We can give you a ballpark at that time but we don't provide estimates without a defined scope of work, selections, and a design. That is our design-build process and we do charge for the service as any professional would. We wish you a successful outcome on your project.
Katherine A.
02/2017
5.0
home remodeling
+ -1 more
They followed through immediately on their promise to issue me another contractor's contact information and were polite and professional.
Description of Work: I called to set up an estimate for a remodel on my two bathrooms. Although I did not use their service (they have a minimum job bid and my budget did not allow me to meet it), I wanted to leave a review for several reasons. First, when I called I was connected to a person, not a voicemail. If you've done any kind of work to your house whatsoever, you know the runaround and how many places you leave voicemails, never to hear from them again. Second, they were honest about their minimum bid. This is a frustrating thing I've run into in Pittsburgh--if you have a small or medium job, it is difficult to find someone who wants to take it. However, the third reason I am reviewing them is they referred me to someone who may better suit my needs and budget. They even went above and beyond and emailed me his contact information. This makes my life so much easier. When I do have a bigger project, their professionalism and availability means I will get in touch with them first.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Catherine W.
01/2017
5.0
basement remodeling
+ -1 more
I would like to share that my recent experience with J Francis Company team was great! I highly recommend them. From the beginning of the project concept; throughout the entire renovation of my garage-basement; each team member assigned to their task and responsibility saw it through to completion, with my satisfaction being their ultimate goal. I appreciated the ongoing communication and updates from both the Project Manager and Designer who displayed professionalism and eagerness to work closely with me on my vision. Not only have they provided additional living space but have added monetary value to my home. Thanks, guys!
Description of Work: I would like to share that my recent experience with J Francis Company team was great! I highly recommend them. From the beginning of the project concept; throughout the entire renovation of my garage-basement; each team member assigned to their task and responsibility saw it through to completion, with my satisfaction being their ultimate goal. I appreciated the ongoing communication and updates from both the Project Manager and Designer who displayed professionalism and eagerness to work closely with me on my vision. Not only have they provided additional living space but have added monetary value to my home. Thanks, guys!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
Paul N.
01/2017
5.0
ceramic tile, concrete repair, countertops, decks, drywall, electrician, hardwood floor, heating & air conditioning/hvac, lighting, plastering, plumbing, remodeling, roofing, woodworking, architect, home remodeling, house painters, interior painters, doors, basement remodeling
+ 18 more
The remodel project was a complete success. "Professional" is the word that I would choose to characterize J. Francis Company's performance. The contract agreed upon was adhered to by J Francis without question. The work was completed on schedule. The project was finished at the price negotiated. The project specifications were clearly stated in writing by J Francis, and they executed the work agreed upon in a highly professional and craftsman-like manner. The very few change orders that arose, were in unquestionably hidden or unknowable conditions -- with J Francis proposing reasonable and intelligent solutions to those situations and well within my contingency allowance. I enjoyed clear lines of communication with Francis throughout the project. Phone calls, texts, and emails were always responded to in a timely and professional manner. J. Francis brought a dedicated, skilled crew to the project. I was impressed with their professionalism, craftsmanship and commitment to doing a quality job. There were crews or sub-contractors working on the project every single day of the project --- not once, in my experience, did my project lay fallow. I would unconditionally recommend J. Francis Company.
Description of Work: I engaged the services of J. Francis Company to undertake the complete remodel of a 1,000 s.f. single family residence. The project included a full interior demo, and complete replacement of all mechanical, electrical, and plumbing systems. The goal was to bring a 59 year house up to current standards. That goal was more than met. The work was done in 3 1/2 months with the final punch list process being handled by J. Francis in a proactive and timely fashion.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130,000
Response from J Francis Company LLC
Thank you for the kind words and the opportunity. It was a pleasure working with you on your project.
Nina C.
01/2017
5.0
remodeling
+ -1 more
I never had the job done. I made a few calls and they're pretty expensive. I'm sure they're worth it though.
Description of Work: I just had a quote from them.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bob H.
01/2017
5.0
remodeling
+ -1 more
Conversation went very well. Toni and I decided that the scope of repairs and upgrades was not best fit with JFrancis. Toni helped me outline how to proceed and is recommending a handyman for the work. If I need more comprehensive upgrades or renovations in future I will definitely call JFrancis.
Description of Work: We have a variety of repairs and minor upgrades that need to be made to our home which we will be selling. I spoke with Toni to outline the work we needed done and decide if JFrancis or someone else would be best to handle the work.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from J Francis Company LLC
Thank you! I hope the repairs went well.
jennifer H.
11/2016
5.0
remodeling
+ -1 more
J. Francis was able to put our ideas into a beautiful, better than imagined finished product. High quality team, materials and project management.
Description of Work: Outdoor Living Space, complete with roof, stamped concrete and beautiful woodwork and details
Great. Minimal stress and disruptions considering all od the work performed and rooms affected.
Description of Work: Over the past 18 months we have engaged the J. Francis Company for three projects that affected every room in our 150+ year old home. Projects included custom bedroom closets, remodel & updates to two bathroom,s kitchen updates, refurbish original fireplaces and minor repairs. Throughout the process the JFC staff were easy to work with and professional. Each project was completed on time and within budget. I highly recommend JFC to anyone looking for a quality, professional design to build contractor for their home or business. Bob & Linda Nov 2016
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100,000
Conor M.
10/2016
5.0
custom cabinets, ceramic tile, concrete repair, drywall, electrician, lighting, plastering, plumbing, remodeling, home remodeling, house painters, interior painters, doors
+ 11 more
Everything they have done for us was amazing. The amount of documentation provided is phenomenal. The job site was always clean and orderly. We always knew what was going on. We threw a bunch of add and curve balls along they way and J. Francis didn't miss a beat. They took any changes we presented and made it happen with great documentation. Again I would strongly recommend J. Francis to anyone considering them for your next project.
Description of Work: We had J Francis, Do several projects for us, the most notable is the complete remodel of our bathrooms. We have four bathrooms in our office that were stuck in the 70's. We had a few meetings to come up with a look and feel that would fit our personality and culture, They completely nailed it on the head. The fact that they are design build is huge because your dealing with one company on the entire project, I have been part of there projects with separate consultants etc... No one wants to take ownership. J. Francis takes one the entire project and they are responsible for everything.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265,000
Aaron K.
05/2016
5.0
remodeling, basement remodeling
+ 0 more
Their work was amazing. Matt, the project manager, did a great job. Derek and the other carpenters, gave great recommendations and also did great work. They were pleasant and easy to work with and very professional.
Description of Work: This was a basement remodel.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$81,000
Jen W.
05/2016
5.0
woodworking
+ -1 more
My project fell outside the scope of the company's work. However, they answered my email promptly, and referred me to another vendor. They took the time to handle my inquiry even though I wasn't going to be a customer... Well, at least not today anyway. Very professional.
Description of Work: provided me information with services.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patty W.
05/2016
5.0
home remodeling
+ -1 more
Most renovation project reviews are written at the conclusion of the project, but I thought it would be helpful to write a review at the beginning of the process when the most important step occurs ? choosing your renovation company.? If one chooses badly at this first step, the entire process as well as the end result will be disappointing and costly. The most important factors in choosing your renovation company are to choose a company with a proven track record of? customer satisfaction, delivering the project on time and on budget and building a relationship based on trust. ? At my initial meeting with Melanie Verbaarschott of J Francis Company and subsequent conversations, it was evident that Melanie and J Francis met my criteria for a professional project team that could guide me through the process of my kitchen and bath renovation with my complete satisfaction being their goal.? ? Some of the key criteria that give me confidence in Melanie and J Francis are: . J Francis is a design-build company which means all aspects of the project are ? done by J Francis . J Francis has been in business over 20 years and has an outstanding reputation . Melanie would be my single point of contact and be responsible for the total project . Melanie is very professional, creative, practical as well as personable . Melanie takes time to understand my wants, needs and budget and gently guides ? me to create a vision for my project ?
Description of Work: Project development for kitchen and bath renovation ? ? ?
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
Patty W.
05/2016
5.0
home remodeling
+ -1 more
Most renovation project reviews are written at the conclusion of the project, but I thought it would be helpful to write a review at the beginning of the process when the most important step occurs – choosing your renovation company. If one chooses badly at this first step, the entire process as well as the end result will be disappointing and costly. The most important factors in choosing your renovation company are to choose a company with a proven track record of customer satisfaction, delivering the project on time and on budget and building a relationship based on trust. At my initial meeting with Melanie Verbaarschott of J Francis Company and subsequent conversations, it was evident that Melanie and J Francis met my criteria for a professional project team that could guide me through the process of my kitchen and bath renovation with my complete satisfaction being their goal. Some of the key criteria that give me confidence in Melanie and J Francis are: . J Francis is a design-build company which means all aspects of the project are done by J Francis . J Francis has been in business over 20 years and has an outstanding reputation . Melanie would be my single point of contact and be responsible for the total project . Melanie is very professional, creative, practical as well as personable . Melanie takes time to understand my wants, needs and budget and gently guides me to create a vision for my project
Description of Work: Project development for kitchen and bath renovation
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
Elijah W.
04/2016
5.0
remodeling
+ -1 more
J. Francis did an excellent job on our basement. They were clean, responsive, efficient and professional throughout the process. Already talking with them on another project at our house.
Description of Work: Finished our basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Response from J Francis Company LLC
We recognize that the success of your remodeling project lies in what you have experienced during the process. The quality of that experience defines our success. We appreciate your confidence and look forward to working with you again.
. ..
04/2016
5.0
remodeling
+ -1 more
I have had 4-5 other Kitchen contractors out to my house to give me ideas and estimates on doing a kitchen remodel. Every design or idea that was presented to me I struggled with. I felt like non of the contractors were listening to me as far as the design they presented. I had Melanie Verbaarschott from J Francis company come out and she blew me away with the 4 different designs she presented for my kitchen. Every design was something I would consider. One of the designs was pretty much exactly what I was looking for. She had ideas and plans on how to address my counter space concerns and lighting. I have been struggling for months on doing my kitchen remodel. I now know what I want it to look like. Melanie listened to me and gave me a kitchen plan that now I am ready to move forward. More to come but I highly recommend Melanie and J Francis Company.
Description of Work: Kitchen Remodel. Total remodel of kitchen and dining room. Tile, Cabinets, Lighting counter top. Take down wall total remodel of kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from J Francis Company LLC
Melanie enjoyed working with you and assisting you with selections and a space configuration that worked for you! She has been in the design field for 20 years, specializing in Kitchen and Bath design in the Pittsburgh area. Melanie is a Certified Kitchen Designer and is on the board of the local chapter of NKBA (National Kitchen & Bath Association).
Susan F.
02/2015
5.0
ceramic tile, countertops, electrician, lighting, plumbing, remodeling, woodworking, home remodeling
+ 6 more
Working with Project Manager and Designer, Melanie, was such a pleasure. From the initial design phase to completion, she was always professional and personable. She answered all of my questions (and I asked lots of them) and had great follow-up with any issues that came up. Everything she promised in the design phase and in the contract was executed. I have to say that both projects went very smoothly and the results are just stunning. I can't say enough about lead carpenter, Andy. He was meticulous as he worked to transform my home and I admire his true craftsmanship. The wainscoting looks like it was always there and part of the original home and that says a lot about a good design. Melanie took my very vague description of how I wanted it to look and communicated that to Andy and I got just the look that I had envisioned. It is beautiful. I think one of the more important reasons for their success is that they communicate and therefore were always on the same page. The kitchen is equally beautiful and I couldn't be happier. We kept the same layout but the new cabinets and finishes make all the difference. Andy worked efficiently, but never compromised his standards - even the pattern on the ceramic tiles line up so that the electric outlets are centered. I appreciate that attention to detail. J. Francis Company helped me achieve my goals with very little effort on my part. I love my home.
Description of Work: Installed wainscoting in front hall, up staircase, and in upper hall. Installed new kitchen cabinets, appliances, countertops, tile backsplash, sink and faucet, and lighting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60,000
Jennifer S.
08/2014
5.0
remodeling
+ -1 more
Although a bit expensive, the work was top-notch, they were very professional and clean. We had an aggressive timeline that they were able to meet. Communication was excellent.
Description of Work: Redesigned fireplace. Installed hardwood flooring. Demo'd walls to create a larger walk-in closet space. Skim-coated damaged walls. Painted trim work, walls, ceilings.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,000
Ting Y.
12/2012
5.0
remodeling
+ -1 more
They were always professional. The quality was outstanding, I plan on hiring them again for my next project.
Very pleased with John and J Francis Company. Their estimate came in the middle range of the estimates we received. They finished within our budget and early. All their workers were polite & very, very neat. J Francis does a criminal background check on all their contractors which you would think would be a must for workers who will sometimes spend days and months in your home with your family and possessions. It should be! Regardless, they take do this important check and go beyond the call in every way. I'm not one to take recommendations lightly and have high standards so please take that into consideration when reading this. A+ for this company!
Description of Work: Bathroom renovation which including removing a closet and merging two closets together.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32,000
Chris C.
06/2012
5.0
remodeling, home remodeling
+ 0 more
Services were performed on-time and extremely professionally. The best part was that they showed up each day and the job was completed without any supervision by us the owners.
Description of Work: Complete renovation of a 3 bedroom 2 bathroom house on the Southside of Pittsburgh. Services were performed on-time and extremely professionally. The best part was that they showed up each day and the job was completed without any supervision by us the owners.
From the moment we started working with John and his crew we have been impressed with their professionalism and willingness to work with us. At the very first meeting John went over their credentials and work style, and that professionalism carried throughout the entire project. Throughout the design and construction phase we had clear expectations in terms budget and time. Work always started on time, everything was clean and picked up at the end of the work day. We had weekly meetings to discuss where we were in the project how it was doing against budget and time estimates. They incorporated our ideas (purchases, decor, style) and helped us to fulfill on creating a house that is true to the arts & craft style within our budget constraints. Bottom line their work exceeded our expectations in all areas of design, craftsmanship and professionalism.
Description of Work: J. Frances absolutely saved our master bathroom/2nd floor laundry room remodel after a previous contractor had totally botched the work. We purchased a home last May in the Dormont-Mt. Lebanon area that had good bones, but needed a lot of work. I wish we had J. Francis from the very beginning. It would have saved us serious money and a lot of wasted time. In detail the work done for this project consisted of starting with a completely gutted bathroom and an adjacent empty room to create in that space a master bath and laundry room. In the master bath J Francis configured the space to allow the installation of a walk-in shower and whirlpool tub. They blended new custom woodwork in with existing woodwork that they refinished and reused. The workmanship of the woodwook and marble tile was exceptional. In the adjacent room they took the flooring down to the studs and corrected a severe problem with the slope of the floor, reinforced the structure supporting the tub and laundry hookup. The previous contractor had missed that the support joists were not strong enough to support the additional weight from the tub and washing machine. J Francis corrected all of the structual issues. The design involved moving a door to create the space needed for the accommodate the final design. It is not possible to tell where the old doorway was. In addition to the bath remodel, they went on to rebuild our deck (which had to be completely redone due to the same bad previous contractor), install new hardwood floors in our living room/dining room and re-tile our foyer. We plan on hiring J. Frances again this fall to finish out the kitchen (which needs final touches), redo another bathroom, and help create a more functional basement for our hobbies. From the moment that we contacted them through the entire remodel they have shown an impressive level of professionalism. We strongly recommend their work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
Aaron B.
09/2009
5.0
custom cabinets, countertops, remodeling, home remodeling
+ 2 more
J Francis Company was great to work with from start to finish. The estimate process was easy and hassle free. I will admit that I tried to cut corners with the company after I got the estimate for the kitchen remodel, such as doing some of the work myself, and was talked out of it. I am very happy that I did, the kitchen project would never have gone as smoothly. During the kitchen remodel, while inspecting the progress of the installation of some cabinets, I noticed that the cabinets were not as deep as the drawings that I signed off on showed them to be. I notified J. Francis and was told that because of the depth needed, that they would not be able to get cabinets that were that deep. I accepted this, but was not too happy about this. When I came home the next day to look at progress, they had replaced the cabinets with custom built cabinets to match what was agreed upon. After a quick phone call to my contact to thank them, he informed me that he would just not feel right letting us lose that much cabinet space. That is what I would call GREAT customer service. Through all of the work that was completed on my home I cannot remember even once complaining that they were getting dust everywhere. The work area was always cleaned at the end of the day and I would not have known any work was being done. I will always go to J Francis Company first for my remodeling needs.
Description of Work: J. Francis Company did quite a lot of work around our home, I am grouping all of the work together although it happened at two different times. Work included: Kitchen remodel - new cabinets, new countertops, new outside door and screen door - including replacement of the rotted threshold Basement - new structural supports to replace the old rotten wood ones, installed new direct-vent hot water heater Bedroom - replaced one window
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Deb M.
09/2009
5.0
remodeling
+ -1 more
J. Francis company came in and resolved a problem that a previous contractor had caused while rebuilding our wrap around porch. the previous person had built the foundation incorrectly so it needed to be removed then rebuilt. Then a roof and stairs were added. The lead person on this job was great. He helped find ways to save money without compromising the quality or design of the porch. The job came in on price and on time. We were thrilled with the out come and have had them come back to refinish the wood floors and railings that take a hard beating from the heat, wind and cold that happen on top of the hill that we are on. this job in the end won the contractor a national award.
Description of Work: We completely rebuilt a wrap around porch on our house with a new roof. This had to be built from the ground up. We started with one contractor who failed to do the job correctly then just left in the middle of it because it was impossible to finish it. This porch included custom woodwork on the railings, a mohogany floor, wood ceilings and trim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,000
SHARON W.
06/2006
1.0
remodeling
+ -1 more
Someone was called in by the contractor to caulk areas of the shower walls that should have been re-grouted without my knowledge. The shower leaked again. It was discovered that the shower drain had not been tightened down by the plumber. The ceiling below needed to be replastered yet again. Additionally the floor in the bathroom outside the shower began to be water logged because the drain hadn't been properly tightened down. The contractor suspected the floor problems were due to a roof leak. (!) We repaired the problems ourselves by re-grouting the entire shower and tightening down the drain connection. Parts of the bathroom floor needed to be demolished, repaired and re-tiled. These people are a dangerous combination of ignorance and arrogance. Their subs are incompetent and the work reflects it. This was not only the most expensive mistake I have ever made it was also the most aggravating experience I've ever had working with anyone... ever.
Description of Work: A bathroom was gutted and remodeled. Tile floor and tile on the walls was installed, shower, sink and toilet and cabinets were installed. The swinging door was replaced with a pocket door and crown molding installed. Trim on the window and door needed to be replaced. Plaster and trim was painted. This bathroom was the main bathroom in the house and it took nine months to ''complete''. After initial demolition the job sat idle for two weeks and when work began it was one plumbers assistant for days. I never saw a finish carpenter on the job. The trim around the door was pieced together from old mouldings as was the crown moulding. Additionally the window trim was crudely built (sill but no apron) by a plasterer. The trims were all replaced after pressure was brought to bear, but I was expected to believe what they had initially done was the standard in the industry. The shower leaked into the wall and ceiling below causing the plaster to fall.
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*Contact business to see additional licenses.
Service Categories
General Remodeling,
Kitchen and Bath Remodeling,
Basement Remodeling,
Architects
FAQ
J Francis Company LLC is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
J Francis Company LLC accepts the following forms of payment: Check
No, J Francis Company LLC does not offer free project estimates.
Yes, J Francis Company LLC offers eco-friendly accreditations.
No, J Francis Company LLC does not offer a senior discount.
No, J Francis Company LLC does not offer emergency services.
Yes, J Francis Company LLC offers warranties.
J Francis Company LLC offers the following services: Residential Renovation & Remodeling - Additions, Kitchens & Bathrooms, Basement Refinishing, Whole House Remodeling, Phased Renovation, Master Planning, Space Reconfiguration.
Projects under $50,000, Publicly Funded Projects, New Home Construction