Burns & Scalo Roofing Co Inc

It went great. Two roof specialists arrived on time, did the work in exactly one half the time estimated by the person who gave us the price. Work was done neatly and well. Plus they were two nice guys.

This is the 2nd time we used them. Both times, I have had to call repeatedly to setup appointments and finish the work. The first job was replacing gutters. They showed up with the wrong color. This second time, they forgot to order the replacement tile. After the original estimate and signed contract, I had to call 3 times to setup the appointment. I've had to call again and again to see if the tile came in so they can finish. We may have incurred further damage due to their negligence. Last time I will use them.

Extremely good work. Very good communications and high quality repair. Might be the best roofers we've ever worked with. Will use again!

The Company never returned my call.

They never returned my calls. They never gave any type of window or received any acknowledgment of my calls in the first place. I was very annoyed by this.

The employee that I spoke with was professional and courteous. I am left to wonder, however, why someone should pay a business for the opportunity to do business with them. Since gutter replacement estimates are quick, it boggles the mind that there is a greater mark-up for a company in the service of estimate giving than in the service that they advertise for. I understand that there are many calls, these days, because of February's ice damage...but if there is too much business then just tell people that. DO NOT CAPTURE folks because of an estimate cost you require. Capture them through great prices and even better service. Yes, other service companies do this. Mechanics, etc...but the way to be the best is to be the clear choice...not the choice that is holding a non-refundable deposit.

They never returned our call for the estimate.

Arrived when expected, although work performed the following day. Professional and pleasant service technicians. Work performed was done to my satisfaction. The problem that I had involved the pricing and billing: I was quoted approx $250 by the service technician the day prior to the work being done; the intial bill came to $245.00 which was paid in full the day the work was performed. Approx 1 week later however I received a phone call and subsequently another bill, for an additional $150.00; the explanation being that the service technician was unaware of the additional fee for labor due to the emergency nature of the service call. The company and not the customer should be responsible for billing errors due to employee error and misinformation.

We got an estimate from them, and it was a good price. They told us we did not need an entire new roof, and recommended that we just repair the flat section of our roof that was leaking. We opted to only repair the flat portion, which we appreciated. The other companies would have replaced the entire roof, so we were happy to have Burns and Scalo?s suggestion. They did come unannounced because it was a small job and their schedule was tight. We were not here when they did the work, and we would have preferred to have been here. However, we were happy with them and appreciated their honesty.

They are very good. They are all nice to work with and I always receive good service.

Called on a Thurs. night after hours & left msg. Got a call back the next day and was told they could put me on the schedule to remove snow/ice from roof and gutters. $90 service charge plus $65 hr per man x 2 men. Was told the crew would call before they came out and that I did not need to be home (they would send me a bill). Crew called me on Monday to see if I still wanted them to come out. Were very professional and told me if it would take more than an hour they would call me (i told them i didn't want to spend hundreds of dollars). They called when they were done and said it only took 30 min and explained what they did. told me they would send the bill for $168.

They were timely and very efficient. The bid was right on. They were good people to work with. Their prices were comparable with everyone else.

So far, we've been very pleased. We liked the man who came out - we had a lot of issues and he was able to give us reasons why we were having them. The crew came out and performed the work and then they were gone.

Got a bid to me just shy of a week. It came in over 50% higher than a bid that I got from Coghill Roofing Co.

It should not take over one week to try and contact someone to arrange an estimate.

They responded quickly and came out on time. They did send a contribution to Catholic Charities in my name during the Christmas season. I like that they are tuned in to local charities. I would use them again.

The workers at Burns & Scalo inspected and fixed my roof and they were punctual about it. They did additional jobs and the quality was good. I plan to use them again in the future.

Burns & Scalo Roofing were very professional. They were very punctual and responsive. Burns & Scalo Roofing came out right when I called them. They arrived on time and completed the job well.

very well. They were very honest and polite. But on the high end cost of pricing and they let me know up front that they were not for us they do mostly commercial property.I was impressed with their honesty. I would tell people about them.

They were professional and did a great job.

I called them, they got right back to me, we talked, they looked at the house. Each time I contacted them they were willing to negotiate with me until we reached a point were it was the best they could do. However it was not low enough. The estimater was quick and professional and very helpful.

They came out just about the next day. They are extremely professional and fixed the problems.

After their first visit about 90% of the leak was resolved. A second visit resolved the entire leak. Burns & Scalo crews were very professional and in response to my request always contacted me prior to their visits so that I could be home. They were very thorough in their approach to finding the leak. My only concern is their policy to charge their $95.00 service fee and $65.00 per man, a two man crew is $130.00, even for a followup visit for the same problem. This policy provides no incentive for them to fix the problem in total during the first trip. Recognizing the difficulty in finding a roof leak in clay tile, I understand their reluctance to return for free, but I think they could at least waive the $95.00 service fee for the 2nd time. Despite the second fee, I am satisfied with the quality of their work.

I called Burns & Scallo on Monday of last week (this is Tuesday of the following week). I was told that a crew would come to my house and repair my leaking roof sometime last week. I did not hear anything from Burns & Scallo for more than a week now. I called today to see if anyone was coming this week. The lady who answered the phone put me in a voicemail without answering my question. I hung up and am looking for someone else to repair my leaking roof.

It was a competitive price and they did a good job.