Burns & Scalo Roofing Co Inc

The crew at Burns and Scalo got us out of a bind. We are a small historical society with a home on the national register. We went with a low bid for our first roof and it was a mistake. The contractor sent people who must have never put on a roof before. The roof was a total failure. Burns and Scalo was recommended to us, came out and looked at the job and re-did it. They used better materials and for the same price as the last job, meven installed a new deck. It wasn't a large job but they made us feel like we were the most important client on earth. We will never forget what Adam and the others did for us. It was amazing. This roof was put on a year ago and we have had no problems at all. I wouldn't use anyone else.

Very well. I've been using them for about 7 years and they have diagnosed some leaking problem that had occurred around windows and addressed of moss growing on roof tiles and cleaned it up. They have replaced some vents on our roof , they come every year to remove leaves from gutters and inspect the roof. They have given us good advise about our chimney that is about to chip and I've always been happy with them. Honest reliable and very professional company.

It didn’t, Horrible customer service.

Would not use again. Could not get an accurate quote. Impossible to work with.

This was one of the best experiences that I have ever had with a contractor. They came as scheduled, discussed the job with us every day, cleaned up every day, and were unfailingly courteous. Bill, the foreman , was fantastic, as was the other main roofer on our job, Javier. They let us know at the end of the day what they had accomplished and what their plans were for the next. Dave, the supervisor, stopped by every day to check on progress. Every night they emailed me photos of the work that had been done that day. Our project was very complicated, with multiple peaks and valleys, and they took a lot of care to get it right.

Put a screw in a gutter and put a one foot section of caulking. Did not present a price at time of completion and mailed the bill. Obviously taken advantage of.

The work mostly went smoothly. The solar panels are fantastic and I'd recommend them to anyone who has an unshaded, south-facing unshaded roof. However, there were two issues. 1. A worker tossed a cigarette butt off the roof. It landed on the neighbor's patio furniture, burning it. Scalo paid for a replacement, but they shouldn't have been smoking on our property in the first place without asking, and they certainly shouldn't have been careless with disposal of their waste. 2. Part of the job involved repainting a small, metal portion of the roof. The first time they did the job, the new paint peeled immediately. They came back at our request, scraped off the old paint, and repainted it. This looked okay for about 2.5 years, after which point it started peeling again. 3. Also after about 2.5 years, a shingle fell off. I called and asked for them to replace the shingle and repaint the metal roof under the warranty. They agreed. Unfortunately, they did a poor job; they didn't remove the old paint, so the roof looks very bumpy. Worse, they sent me a bill for the painting! They claim it was not covered under the warranty. Reading the warranty, I can see how this is a reasonable interpretation of the text, but they should have told me it would not be covered and given me an estimate before proceeding. Because the conversation was about a warranty repair, I expected it to be covered under the warranty.

All work was done professionally and on schedule. The cathedral ceiling no longer "leaks". A small leak occurred in 2017. Burns & Scalo inspected the roof and repaired some damaged shingles and sealed a pipe flange. Both repairs were in a section of roof not part of the original project. They charged $220 for two men to come out and spend about an hour.

They were responsive and had to come back 3 times due to weather.

It went well. After a post work concern, Burns-Scalo returned and made the necessary correction.

I found them through a neighbor. They did all the work they said. I don't have much to compare the price. They did not really give me a time that they were going to come; they told me that ahead of time. They were punctual like they said they would be. They did everything that was asked and they did it in a timely manner. I did not get to meet the workers; they did it when we weren't here. They left a bill in my mailbox. They left the area clean.

Slow. Maximum 6 week job took 9 months. Second rate, poor quality outcome and unresponsive, uncommunicative, unhelpful supervising management. The description of their state of the art project management system and customer care team is a joke. They don't care. Would not use them again.

Burns & Scalo did a major roof repair on my home. I chose them because of their reputation for quality. I see their trucks driving around the city and know they have a large workforce which led me to believe they'd be timely and professional. I was correct. The service team was very respectful and considerate of my home and time. They called before they showed up and I had no major issues. I would trust to do work for me again in the future. Very reputable.

After extensive research I determined that Burns & Scalo would be the best company to replace the existing roof and gutters on my home . The crew arrived early and started by covering all my plants, shrubs and rear deck with tarps to prevent any damage that might occur if something fell on to it. Jason and his crew remove the old roof and gutters and a efficient manner and inspected the roof deck it the process. It was discover that I had a few bad areas where the deck had deteriorated due to a roof leak so Jason removed the deteriorated wood and installed new decking for me. The estimator did inform me when he first stop to look at my roof that I would be needing some deck replacement, he just did not know how much or what the cost would need until the shingles were removed and the deck was exposed, fortunately for me they only had to replace a few sheets of plywood and I thought the added cost was very reasonable. My roof is about 3200 sq ft along with the gutters and downspouts which is a little bigger than the average home, it took Jason and his crew five days to complete my replacement and the weather was not a factor. I am very please with the job Burns & Scalo did for me, the ground was spotless and the roof looks great.

The company billed me over $500 per visit which were a month apart. The bill was never sent to me from first visit or I would have cancelled second visit promptly. The company then threatened me with taking me to court via phone call and I hadn't received a bill yet. After all this I had to bring I a private contractor to seal roof. The costumer care person was rude and showed very little care for my situation. The first appointment my tenant said they were on the roof less than 20 minutes and lil i said charged me over 500.00 for roof caulking. So 1100.00 later the roof still leaked and I was threatened to be taken to magistrate court. In my opinion do not use this company.

Very professional and customer oriented. Purpose was to get independent evaluation of condition of older roof on my daughter's ranch house because last year she was told "lucky to get one more year". Tom, office guy was very helpful and appointment was made. Jason showed up with helper on time and walked the roof for about fifteen minutes. He told us everything was good and with a few minor repairs (which he did on the spot) could get another 3-4 years. Certainly better than replacement. But when that time comes I will definitely call Burns & Scalo.

They responded to your call; they came out in a timely manner. They got up on the roof and took pictures and explained to us what they will do. They came quickly to fix the problem; you don't have to wait forever for them to come. I think the price was reasonable. They were nice to work with. They were nice people. They told us that out roof is getting older but they told us also that we don't need to replace it as this time. They could have said that we need a whole new roof on but they didn't do that.

From the time we picked the phone up to the completion of the job, Burns Scalo was courteous, prompt and knowledgeable. We were very please with the services provided and will use them again in the future.

The service was prompt and professional. This particular problem has been tricky, because of the nature of the roof, gutters and siding. The technician came with a history of prior repairs and pinpointed the problem.

It went very well. The workers were excellent. I love the way that the deal was structured ie. warranties and how they did the project. They came out to do a repair a couple of years ago and I asked them to take a look at the roof and he said I could get a couple more years out of it. So the reason I chose them is because of the honesty. I would highly recommend them.

The whole experience was great. They brought out a bunch of samples for us to look through several months before. We called in the Fall but they were fully booked and so they put us on the list for early spring. Our old roof wasn't failing (yet) or leaking, but the slate-look tiles were disintegrating! Our house has a very unusual roof line, highly pitched with numerous valleys and skylights. They were very helpful with the whole selection process and strongly suggested we take this opportunity to replace the skylights. They too were not yet failing but improvements to the design and manufacture of skylights in the last 20 years allowed us to upgrade to much better skylights. It was a huge improvement and I am so glad they suggested it. The team of workers were careful and very respectful of our property (and of our dog-they loved our dog and were very careful when he was outside while they were working. The whole job took about a week and although noisy-it was as painless as possible.

Although there was some confusion in the scheduling requiring several call backs, the roofer repairman and his helper arrived early, proceeded to examine the roof and told me, when I arrived, exactly what needed to be done. He did the repairs to stop the leak and let me know that I needed to do more extensive work and also should replace all the flashing at some future time. He also advised me on what needed to be done to prevent some winter ice-jam leaks on the other side of the room. He was very knowledgeable and was very good in communicating with the consumer. They cleaned up everything before leaving and best of all my roof isn't leaking anymore. I intend to have him back to do the rest of the repairs next year.

We had two leaks in our roof and contacted three contractors for quotes to repair broken roof tiles and clean a 30 ft section of gutters in the rear of the house three stories high. Burns and Scalo didn't give us a written quote but after I indicated there were several broken roof tiles, they gave an approximate cost over the phone, which seemed very reasonable as compared to two written quotes from other contractors. A few days later they performed the work in a short period of time. The bill we received turned out to be substantially less than the two other contractor quotes. One reason for the lower cost was that the 11 roof tiles that were replaced cost $15/each whereas the other contractors were quoting $25-$50/each. All in all we were very pleased with they quick response and excellent service.

My original review based on 7/17/14 interaction with company was: Three days post my call for the free estimate on a leaking skylight on a terra cotta tile roof, Jim contacted me and discussed with me over the phone. From that conversation for which I was not sure if the skylight needed 'fixed' or 'replaced,' he advised that they could send out a two person crew ($75 per person per hour) to exam and complete a fix or advise replacement. If replacement, the $95 'visit' charge would be credited to replacement but NOT the $150 fee for the two person team for an hour. I do not consider that a free estimate. Very disappointing. TODAY 8/5/14 I received a call from a Nancy a Director who took the time to speak to me and offer to send someone out for free to take a look at the roof. I declined but thanked her and advised her I would update my post.

Honestly I couldn't be happier. The salesman was excellent and told me I needed to get the tree work done and our 50 year old chimney repointed before the roof was started. So we got all that taken care of and then about 5 weeks after our signed contract, as promised, they called and said they were ready to start the following week. They took extra caution because I'm a gardener and all my flowers were at peak. They worked around it. When a problem arose with finding some bad insulation and rotted plywood - they held up for a couple hours , the salesman and foreman came immediately and we had a pow wow as to the best next step. Couldn't have gone any better. Our 30 year old skylights still work just fine and they touched up the trim paint on them so we didn't have to replace them. I felt like they were caring and concerned about not escalating our costs which I really appreciated. This was a huge investment in our home, several years overdue, but I am thrilled with this company and can highly recommend them!