Burns & Scalo Roofing Co Inc

We had some leaking due to bad weather and ice, so we called "Burns and Scalo." They were at our house the same day we called, within a couple of hours, to repair the roof. I was extremely impressed with their responsiveness, the quality of work they performed, and the clean up they did. I would recommend them to anyone and I will definitely use them again in the future.

Excellent service and clean up. Workmen were courteous and very efficient.

Poor communications, responses from main office; small repairs to leaking hip roof; never contacted me after as requested regarding additional requested work.

It was good. We had no problems. They were here on time and did the work on time.

Very well. They arrived on time, found the interior location of the leakage, went to the roof, snapped some photos of the problems that they saw, and recalled areas that had issues. They then snapped photos of the repairs and were quickly on their way.

I'm late in writing this, because it just occurred to me to do so. I had this company put a new roof on the house about 18 years ago. There's never been a problem. I called them last year to inspect the roof because I thought it might be time to have it replaced. The inspector called me and said he originally thought he was at the wrong house because the roof looks fine. He asked if I'd been having problems and I said no, I just thought we might be getting to the point of needing a new roof. He said that the shingles are in good condition and only a small tin roof over the back powder room addition needed painted and vents sealed, which I had them do. Since the main roof was still in fine condition, the inspector told me to call again in a few years, unless I have trouble in the meantime. The point of this is to highlight the professionalism of this company. Many others would have taken advantage of my lack of knowledge and gone ahead and put on a new roof, unnecessarily. Though they may cost a bit more than "two guys and a ladder", I will definitely use Burns and Scalo again when it IS time for a new roof.

After a few stops and start mainly due to weather, things went extremely well. Because we had some difficulties, in attempting to install the roof in January , and some changes in our workmen; we reached out to the company with some concerns. We were responded to by the owner of the company, Jack Scalo. He actually took the time to reach out to us regarding the project and spoke about commencing the roof in the spring instead. They easily could have just taken the money immediately to do the job right then, but he explained that quality and care matter in roof installation and the best thiing for us, as the client, would be to install the roof during a drier period in weather. He seemed like an owner who cared about what his workers were doing, and displayed integrity as an honest businessman. He re-sent the his workmen, and made sure there was no need to utlize any additional resources from our home, like electric etc. (If your roofer says they have to plug into your home, that isn't true. Burns-Scalo brought a generator to utilize and also pursued getting the permit needed to get the work done. I recommend checking with the municipality you live in, to see if a permit is required.) It took about 4 days to complete, but our home was still inhabitable, no issues, etc. One of the great things about Burns-Scalo, is that they have new digital photo technology, so that at the end of every work day, we were emailed photos of the progress on the roofwork. It's amazing what you can see. We thought there was something wrong with our furnace as our home was so cold in the winter. But the photos showed 5 large holes in the roof, in various spots, underneath all the old shingles, etc, Burns-Scalo repaired the holes, sealed them, etc. That, along with the new roofing materials made a difference in how our home felt. It was great to see from the emailed photos, not just the progress, but the difference in what the new roof looked like as well. I would recommend Burns-Scalo to anyone looking for a reputable roofing company. Great job, thank you!

Once I had contracted with them, after 2 previous very frustrating and expensive contractors had been there, the problems with the roofing and gutters was fixed promptly and completely. I was very satisfied with their service.

I was running into the issue of a failing roof less than a year after purchasing my home despite being assured from multiple sources I had quite a bit of time before it needed to be replaced. I received numerous quotes throughout the process, most completely outrageous. On a whim after seeing their truck outside another neighbors house I looked them up on here and saw they had really good ratings so I had them come over for an estimate. They EASILY came in considerably lower than even the lowest competitor who were themselves a good five grand lower than anyone else. So based on that and the ratings I decided to go with them. Aside from one little hickup (which was quickly rectified) they did a really fantastic and professional job. The roof looks fantastic and adds all new appeal to the house and its watertight. I recommend them to anyone I talk to who has even the slightest roofing issue. Really great outfit to deal with.

PWe have a warehouse with a flat roof. I was told that Burns & Scalo would be a good company to call to get an estimate on a total roof replacement. Other estimates came in between $48-59K, and we are prepared to spend that much. I called B&S and left a message for their commercial roofing specialist, asking him to call me back to set up an appointment to give an estimate. Never heard back from him. Two days later, I called again and left a message for him OR his assistant. Never heard back from him or her. Today, two days later, told the general operator there that I was trying to reach them and she promised to let them know. I told her that if I didn't hear from them I'd leave a negative on Angie's List and not deal with them. So here I am. Weird, huh?

The job started out wrong from the beginning when the insurance company (we had hail damage) had issues getting information from Burnes & Scalo. Then the company ordered the wrong amount of siding, so we had to wait. The workmanship was fine, but the customer service was terrible. They didn't clean up satisfactorally at all. Screws, nails, pieces of metal and cigarette butts were left all over our back and front yards. Our dogs could have been severely injured. Also, the language of the workers was unexcusable. The foreman on the job seemed to not care. I would never use Burnes & Scalo again. The company tried to make it up to me and took the foreman off of the ;job and personally apologized, but it wasn't enough. We should have had better customer service. It was common sense, clean up after themselves, use proper language and communicate often with the customer. They didn't!

Both crews that came to my house were friendly and seemed competent. However, the leak never got fixed. Also, the first crew (which were different guys than the second crew) didn't inform me of the more severe problems with my roof. Additionally, after the second crew recommended a total roof replacement, I agreed, and stated that I wanted a quote, which the guys informed me would have to be scheduled by a different crew. I was okay with that. Little did I know this is where things would turn really south. I called perhaps a dozen times trying to schedule a quote. Oftentimes I would have to leave a message and got no return called. Other times I would speak with someone who informed me that they were having high volume. After about 3 weeks of this I gave up. Burns and Scalo seems to be a decent company, with decent roofers. However, their responsiveness is terrible, and ultimately this is the lasting impression I have of them and therefore could not recommend them to anyone.

Finding a reputable company to repair box gutters in Pittsburgh is challenging. The houses are old, and replacing box gutters is craftsman's work. We received several estimates to repair our box gutter, but our discussions with Burns and Scalo gave us the most confidence that they were going to do the job right. We are very happy with the work provided by Burns and Scalo. They proposed using stainless steel, instead of terne-coated steel, as it would never require painting and would be more durable. Their estimate was very reasonable for such high-quality work, and in line with other estimates we received. Finally, they were able to quickly come out and provide an estimate and most importantly- were able to complete the work in a few days after we received the estimate. It is clear their personnel are highly trained and professional. They arrived when they said they would, and cleaned up everything each day. The new box gutter looks great, as do the painted tin water tables on other parts of our roof. I have already highly recommended Burns and Scalo to other Pittsburgh homeowners in need of box gutter repair, and would not hesitate to use them again for roofing or box gutter needs.

We have a metal roof, which is hard to find people to work on. They did a good job and were very professional. The sales staff was very accomodating. When they came out to meet with us, they took their time and explained everything in detail.

He came today and spent a lot of time and explained everything to me. He was very polite and I would recommend them

I requested a quote (twice) they called after the second attempt... set an appointment. The night before, called and said they had truck problems and would call back to reschedule. All very understandable. They never called back. I expect that, and appreciate it, from a small biz guy with a crew and a truck. But this is a larger company, secretaries, accountants and all. Apparently, there reputation isn't their priority.

After the storm in early 2010 the roof was leaking and I had flooding last year. I had them and look at my roof and they said that my roof was alright, but they did not put that water shield. They said that I did not need it and did some caulking and this year I started getting minimal dripping in my kitchen. It really scared me because a lot of my ceilings came down due to all the water. I called them and they came out, but they could not work right away because it was snowy and cold because we had such a cold winter. They took some of the tile off my roof and installed the water shield and put the shingles back and it has been fine since then. I spent about $1000 on that work. I think that it is alright because it seems to be alright. I asked them why they said that I needed to have this done last year when my insurance company would have covered it and they said that they would not have covered it anyway because I did not have water shield on my house. I thought that they should have said that I needed that back then, but they did an okay job and I will only know next winter.

During Thanksgiving there was torrential rainfall and there was a leak in my roof. They came over promptly. I have used them twice. They have an outstanding reputation. They were recommended to me by another company. They were not as expensive as I had anticipated.

They did a great job! They matched everything as best as they possibly could. It looks really good. It took awhile to schedule them, but I don't fault them for that as there was a lot damage from the storm in 2009. Overall, it was a very positive experience.

Last week, we had a squirrel in our attic, and needed a roofing company to find and repair the hole. I called Burns & Scalo for two days and emailed the owner and no one returned my phone calls. I wanted to use a company that understood the history of my roof. They clearly aren't interested in keeping their loyal customers satisfied. I am now forced to search for another roofing company.

It was a quick job as it didn't require much work, but what he did, took care of the issue. They were professional and knew what they had to do. They didn't waste any time.

The roof job started months later than we expected and extended over the winter and into spring of 2008. The workers did mixed quality work -- I had to point out major visible flaws in the woodwork to get them to fix it, and I don't know how many things they didn't catch and fix. The job seemed rushed at the end and it turns out that the guy who gave us the quote had mis-measured the house, so burns and scalo gave us a very inexpensive quote by accident and was rushing their workers to finish and cut corners as a result (or at least that's the impression I had). Also we had incidents like a worker urinating in the back yard instead of asking to use the bathroom. After the job was done we discovered that they had notgiven us a warrantee from a third party even though I thought I'd asked for one. All we had was a 5 year warrantee issued and administered by burns and scalo themselves! When we had the house inspected, the inspector found several problems including that there were no expansion joints in the installed copper, which shortens the lifetime of the roof. (there are "flatlock seams" which allow for some expansion in the box gutters, according to Burns and Scalo). We have some places where water pools on the roof, but have been unable to get a commitment from Burns and Scalo to fix this or the lack of expansion joints despite our warrantee and repeated emails.

Great experience. Pleasantly surprised. I wasn't going to call them initially as others on Angies list said they are more expensive. At one point, I decided to call them for a quote and the person I talked to said it would cost $100 for a quote, which could go towards future work. I think too many people were getting lots of quotes, and given the overflow of business from the winter's ice damage, it wasn't worth their time. I wasn't willing to pay $100 for a quote, but I decided to call them again a while later, and this time, they didn't say anything about a quote fee. They came out- very professional- and to my surprise, their quote was significantly less than anyone else, including Hoolahan Roofing and KC Contracting. I went with Burns & Scalo, and they did a great job. I would recommend them, and I would use them again if their price was competitive.

They were easy to deal with, they were professional and they did what they said they were going to do.

I could not find anyone who could recommend a roofer to me so I decided to join Angie's List and find one on my own with the site's help. This is my first experience with Angie's List. I looked up the roofers with honors and called this company. I called the company twice to get an estimate and did not receive a call back. I called again one last time and learned that since this is their busy season, estimates take longer to reply back to because there is a back-up of customers. Soo I decided to just have them come out and take care of my leaky roof instead of asking for just an estimate. The very next day Danny Smith and Jason Snyder came to my house and they were wonderful! They were professional, competent and worked in a timely fashion. They answered all of my questions and went above and beyond. They were kind...good guys! My fear was that I would be charged if not for a new roof that I might not need but that I would be overcharged, period. They explained where and what the problem was and the charge was appropriate for the time and work...very reasonable. (It was just one area of the roof that needed fixed.) What a relief!!! I would recommend this company and these 2 individuals to anyone. When I need to actually replace my entire roof, I will be calling on them again!