1-800-GOT-JUNK?

They gave me a 35% discount because I was a first time customers. They were so nice, friendly, and well manored. They took exactly what I told them to take and swept up after themselves. They were fast too, it only took them about 45 minutes to get everything done. They also asked if there was anything else they could do before they left.

The guys who came to do the move were extremely professional and nice. I had made the appointment on the 1800gotjunk.com website to have carpet removed throughout my house because it was listed as one of their services on their website. I had also put in to have a couch and the broken washing machine removed. They were scheduled for 8am, but showed up about 15 minutes before which was nice. They came in and did not know how to price it and said they did not remove tack strips. They also seemed a bit overwhelmed by how much needed removed. When I had had the appointment confirmed a few days before the man I had spoken to made it seem like carpet removal was something that was done often. I ended up not having the carpet removed because it was going to end up cost me around $900. I thought that paying $209 to have a couch and a washing machine removed was extremely ridiculous also.

Very professional, courteous and showed up on time. Had to carry the treadmill down two flights of steps and were very careful not to damage anything.

They did an excellent job with what they did. They were efficient. They did leave two or three items that they should have taken. I showed them a list initially and I think they had another customer on their schedule and that is why they left the larger items behind. I would use them again if a different crew came. I did run out and mention what they had left behind and they only took about half of what I mentioned.

I discovered that my old sofa wouldn't fit where I was planning to put it - and needed same day removal to make room for my new sofa. I scheduled a time slot online for the same day (in fact just two hours later), and I received a call as expected about 30 minutes before my time slot. They told me when (within the two hour slot) they expected to be there, and arrived right on time. Before doing any work, they looked at all of the pieces to be removed and gave me the cost estimate. It was a little higher than I expected, but not unreasonable for the trouble they were saving me. (You have the option of saying no to the service when they quote the price.) The two gentlemen did the work efficiently and were extremely polite. The whole process took about 20 minutes. I thought that the customer service and attitude was exceptional. I will definitely recommend the service to others and very likely use them in the future.

The two young men from this company were polite and professional. They took everything we had put out, and even a few extra items I asked about. The price was very reasonable and I was very pleased with their service. I will definitely use them again in the future.

Mike & Joe were great. I had a garage full of garbage that needed hauled away, Mike & Joe came right in, looked around and gave me a price. They were very efficient and really packed both loads. I would use Got Junk again.

They were here within 24 hrs of my phone call and the two men were very nice and did a great job.

Very well. This was a last minute job. I called at 10 am and they were out here by 12.30. The 2 men were courteous and professional and had it out of here in 15 minutes!.

They were very accomodating and they arrived at my house quickly for the appointment. They will not tell you their prices or estimates until they see the work that needs to be performed. They were hard workers and very nice.

It went very well but the price, which you only find out when the service is completed, is very high.

Individuals were on time. They removed the articles from the house in a timely fashion. The men were very professional and courteous.

The guys were polite, professional, and very quick. They were concerned that everything I wanted removed was gone and that they left the area broom clean (including the driveway). The only issue I have was the cost--for less than two hours of work and about half a truck full it was $450. That may be going rate, but it just seemed very high to me. Regardless, they were quick, timely and did a great job.

They were punctual, helpful, polite and efficient. They were also very nice.

Men arrived as scheduled. Removed items quickly and were very accomodating. Cleaned up when finished.

They showed up on time with a partially filled truck. There was a full truck's worth of junk in the garage of the vacant home to be removed, so the crew had to leave and come back. This wouldn't have been a big deal if the local landfill had Sat. hours but they don't, so the crew took the load to the other side of town (90+ min. round trip), returning with an empty truck to complete the job. The job was scheduled well enough in advance that the inaccessibility of the local dump on Saturday could have been brought to my attention, because that seemingly minor detail lengthened the time I had to spend on-site. Again, not a major deal, but it was a bit pricey to begin with (IMHO), and I may have rescheduled to work around the dump's hours. Not enough of an issue that it was problematic, but I'll certainly shop around a little more for the next load to at least see what other haulers cost in comparison. Other than those minor points, they did a great job. EDIT: Spoke with Jeremy @ 1-800-GOT-JUNK relative to this review, and he assured me that the crew's having to leave and return did not affect the price and that the pricing structure is based purely on volume. I've amended this review to remove the erroneous information. I've also upgraded the overall rating for this experience. FYI - If you're considering using this service and you're unsure of the volume of material to be removed, I recommend you request that they arrive with an empty truck.

1-800-GOT-JUNK? is an AMAZING service provider. The time and energy that they save you is INVALUABLE!! I have hired this service three times since July 2011, and every time it has been a GREAT experience!! The work crew shows up with the best and brightest of attitudes, and continually strives throughout their time with you to provide excellent customer service!! I have been impressed every time, but the last time, on 10/24/2012, I was AMAZED!! As per usual, the guys (this last time, Dayvon and Greg), cleared the house and loaded a truckload of stuff in less than two hours. I was left with one last room to clear, that was full of personal mail mixed with magazines and papers, that needed sorted out before I could throw stuff away. These guys offered to help me clear this room, stating, "That's what we do". Dayvon and Greg got down on their hands and knees and helped me sort through a LARGE pile of paper-stuff on the floor, which took about 20 minutes or less. If I had done this myself, it could have taken a couple of hours. WOW!!! The TIME AND ENERGY that this service saved me was worth every single dollar it cost, and more!! These people provide an INVALUABLE service. When you call to schedule an appointment, the person you speak with is always professional and courteous. They provide you an email and phone call to confirm your appointment. You receive a call about a half -hour before they arrive, which is on time. When these guys arrive to haul away your junk, you don't have to lift anything; you just let them know what needs to go. Their customer service is OUTSTANDING!!! My sincere and heartfelt THANK YOU!! to 1-800-GOT-JUNK? for enabling me to prepare my house for 'closing'.

We were emptying a house that had been lived in for 54 years. We didn't realize until the morning of 10/13 that we could really use someone to come and dump a lot of things. We called 1-800-Got-Junk, and they made an appointment for the same day. They were running late because one of their trucks had some trouble, but they kept in touch with us by phone the whole time until they could get there. Three professional young men came and they worked extremely hard when they got to the house, and were done, swept clean within 2 hours.

The company was very well organized and very punctual. They made three calls prior to arrival, to confirm the appointment and to confirm their arrival time, which was spot on. Dave and Chris were very courteous and well mannered. They took great care in making sure they hauled away the items and offered to clean up afterwards.

My daughter had to move to Ohio for her job and she didn't want to take her overstuffed living room furniture that had been ruined by her cats. We contacted 1-800-GOT-JUNK and arranged to them to come to her apartment and give us an estimate of the cost. Since they charge by how much room the furniture takes up on their truck, they said they would come and give us an estimate of the cost and then, if we thought it was too much money, there would be no charge and they would simply leave but if we agreed on the price they would take it right then. So I set up an appointment and then completely forgot about it until they called me to let me know they were at my daughter's apartment. I felt terrible but they were not at all upset and we simply rescheduled. The day they did come, we were packing up the apartment and had boxes everywhere. They gave us an estimate which seemed reasonable and then proceeded to carry out the furniture. After they had it all loaded onto the truck they lowered the price because it didn't take up as much room as they initially thought it would. Then they even offered to help us with anything else we might need. We had a flat screen TV that we had to put into a box for the movers and my daughter and I didn't know how to take it apart to pack it. The two guys took the TV apart and got it into the box for us! THEN they offered to take some boxes and other junk we had stacked out in the hallway to the trash bin for us too!!!

We called the company on Sunday morning. They answered immediately. Told us that they could come out Monday morning which was Labor Day. They said that they would call between 7:00 am and 7:30 am on Monday which they did. When they called they said that they would be at our home in about 15 minutes, which they were. They had 3 men that came in and removed the television. They scratched the wall with the tv and immediately offered 10% off of the charge, or they would have someone come out to repair the wall. We agreed to the 10%. These guys were great. Extremely professional. We would definitely recommend them to our family and friends.

I was very pleased with the entire process from beginning to end. I called and set the appointment up the very same day. The guys arrived probably 2 hrs after me calling. The were very courteous and friendly. The cleaned up everything that I needed cleaned up swept the floor and they made sure that any mess they made in the yard carrying things to the truck was picked up. Absolutely wonderful.

Arrived on time. Loaded everything quickly, professionally. Very happy with the service

I scheduled the pick-up online on Monday evening, and they were here Wednesday afternoon (our choice - it was our day off ) . They called several times to update the time of arrival, which we really appreciated. The 2 young men who came were polite, quick, and efficient. We were given an estimate up front which was very reasonable, and then the final total ended up being even less, with our AAA discount. We were absolutely satisfied with the service, and would highly recommend them to everyone.

We scheduled our appointment online a few days in advance and picked the time slot 2:00-4:00 PM. Because we are AAA members and this vendor participates in the AAA member program, we scheduled our appointment through the AAA website and got a 10% discount. As promised on the 1800GOTJUNK website, we were called 15 minutes before the 2:00 PM slot and were advised that the haulers would likely arrive between between 3:30-4:00 PM. We also received an email confirming this information. The haulers arrived about 3:30 PM and were very efficient and quite pleasant. Although the haulers would have picked up our items anywhere in the house,basement, or garage, we had our junk waiting for them at the top of our driveway to facilitate the process. Upon arrival, the haulers assessed our items and reviewed a chart with us so we could see how much the job would cost in adavance. Our items constituted about one quarter load of their truck. We agreed to the price quote ($245 less 10% AAA discount) and within fifteen minutes, everything was loaded into the truck. We were impressed with the efficiency and friendliness of the haulers and were satisfied with the price charged. We also liked the company's website, particularly the feature that allowed us to view various sized piles of "junk" so we could get a general idea of the price ahead of time.