Isaac's Moving & Storage

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They were reliable and did a good job. We had some minor damage to a couple of items but overall we were very pleased.

They denied our claim. They said they denied the claim because the table was already in a weakened condition so they won't liable for further damage. They include scratches and cracks. There was a crack already there, but it is totally at the opposite end of the table. It is a solid wood table. The people that I dealt with personally I would give an A to, they were polite and professional. The price was for me to get the table repaired. He had to put it back together and he did work to blend the broken part in so it would not be as noticeable and then he resurfaced the table top to blend everything so it wouldn't jump out at you. We have used them in the past and they were great then. Isaac's cited one crack and "scratches" as the basis for the denial. The crack was less than 1/4" deep (the table top is 3/4" deep) and is not the cause of the break. The table top is 44" wide and was broken into 2 separate pieces.

Overall, I was extremely pleased with Isaac's. Their sales rep was very good and was actually the reason we went with them. He did such a great job of selling the company that he allayed much of our fears about entrusting the contents of our home with movers. As promised, the crew arrived early and were all very polite and respectful and professional. They even carted away an old mattress that we were just going to leave out in the trash. They arrived early the next day to unload. They were very quick and efficient and aside from a couple minor scratches-no damage. The sales rep was right on the money in his estimate-I think he was within 100 lbs. of the actual weight. I was very impressed with their performance-much better than our previous move with a national moving company. I would definitely use them again.

FANTASTIC CUSTOMER SERVICE. RETURNED PHONE CALLS PROMPTLY, THE STAFF WERE POLITE, PROFESSIONAL, AND VERY HARD-WORKING. THEY PACKED ALL OF OUR VALUABLES VERY CAREFULLY.

WE HAD ONE GOOD PAST EXPERIENCE WITH ISAACS. THAT WAS AN A, THIS WAS AN F. THERE WAS ONE EXPERIENCED MOVER AND ONE INEXPERIENCED AND SEEMINGLY UNTRAINED MOVER. THE EXPERIENCED MOVER PACKED AND MOVED THINGS WELL. THE OTHER MOVER DID NOT PACK OR HANDLE ANTIQUE FURNITURE, LIGHTING FIXTURES, AND SILVER APPROPRIATELY. A DINING ROOM TABLE WAS DRAGGED ON THE GROUND. PIECES OF TWO BRASS LIGHT FIXTURES WERE BROKEN OFF. SILVER WAS BENT AND WARPED. CHAIRS WITH CANE BACKS WERE PUNCTURED. WE NOW HAVE ESTIMATES FOR $6,000 IN REPAIRS AND PURCHASED PLENTY OF COVERAGE FROM THE MOVER. WE SUBMITTED CLAIM FORMS AS INSTRUCTED AND NOW ISAACS' "THIRD PARTY CLAIMS" ENTITY IS DOING EVERYTHING TO AVOID PAYING US FOR THE DAMAGE. WE HAVE BEEN TOLD THAT ONLY THE OWNER OF ISAACS CAN OVERRULE THE THIRD-PARTY CLAIMS' DECISION. WE HAVE WRITTEN A LETTER TO OWNER APPEALING TO HIS GOOD BUSINESS REPUTATION AND CONSCIENCE TO "DO THE RIGHT THING" AND REIMBURSE US FOR THE DAMAGES.

THE TRIO OF MOVERS ARRIVED ON TIME AND WERE PROFESSIONAL, FRIENDLY, AND HARD-WORKING. THEY UNLOADED ALL FIVE CONTAINERS, WHICH INCLUDED HEAVY ITEMS SUCH AS OUR COUCH, MY TABLE SAW, AND A LARGE TOOL CHEST, AND WERE DONE IN UNDER THREE HOURS WITHOUT SO MUCH AS A SCRATCH ON ANY OF OUR BELONGINGS. IT WAS THE BEST $300 I EVER SPENT ON OUR MOVE.

THE REP, DAVE, CAME TO THE CONDO FIRST TO GIVE AN ESTIMATE. THE ACTUAL COST WAS WITHIN 7% OF THE ESTIMATE WHICH I THOUGHT WAS GREAT. THE CREW WAS ON TIME BOTH DAYS, FAST AND FOCUSED ON THEIR WORK. I'LL FILE ANOTHER REPORT IN A FEW MONTHS WHEN STUFF COMES OUT OF STORAGE TO SEE IF THERE WAS DAMAGE, BUT I DON'T EXPECT A PROBLEM, THEY WRAPPED STUFF UP CAREFULLY.

ESTIMATOR WAS FRIENDLY AND HELPFUL. MOVERS WERE SURLY AND SLOPPY. LOST 3 CARTONS,(IN A 6 MILE MOVE!), CAUSED DAMAGE TO WALL AND STAIRCASE. THEN IT WAS A NIGHTMARE TO COLLECT FOR LOST GOODS AND DAMAGES.

I SIMPLY CAN'T SAY ENOUGH ABOUT THE EXCELLENT SERVICE PROVIDED BY ISAAC'S. EVERY STEP IN THE PROCESS, FROM RECEIVING A PROMPT ESTIMATE AND BOOKING THE RESERVATION, THROUGH THE FINAL PAYMENT, WAS AS EASY AS CAN BE. THE MEN WHO CAME TO DO THE MOVE DID JUST AN AMAZING JOB. THEY SHOWED UP 15 MINUTES EARLY, STAYED UNTIL EVERYTHING WAS TOTALLY COMPLETE, WERE POLITE AND CAREFUL, AND JUST BUSTED THEIR TAILS GETTING OUR THINGS LOADED AND UNLOADED SAFELY AND QUICKLY. TO TOP IT ALL OFF, THE FINAL PAYMENT WAS $150 UNDER THE ESTIMATE! IF WE EVER MOVE AGAIN (THOUGH WE'RE CERTAINLY NOT IN A RUSH), WE WILL UNDOUBTEDLY GO WITH ISAAC'S, AND I WILL HEARTILY RECOMMEND THEM TO EVERYONE I KNOW.

THE FURNITURE WAS HEAVY AND BULKY. THE MOVERS WERE ON TIME, INCREDIBLY EFFICIENT AND COMPETENT, AND THE JOB WAS DONE WELL. THE MAJOR CONCERN WAS THAT THEY ARRIVED WITH A STATEMENT THAT WAS $40 HIGHER THAN THE ESTIMATE THAT I RECEIVED OVER THE PHONE. THIS WAS PROBLEMATIC, SINCE THEY ACCEPT PAYMENT ONLY IN THE FORM OF CASH, BANK CHECK, OR MONEY ORDER (SO YOU HAVE TO KNOW IN ADVANCE WHAT THE AMOUNT IS). IT TOOK ABOUT 10 MINUTES OF CALLING (MY CALLING, AND THE MOVERS' CALLING SEPARATELY TO GET THIS STRAIGHTENED OUT. THE AGENT, WHEN FINALLY CONTACTED, SAID HE HAD NO WRITTEN NOTES ON THE ESTIMATE. THEY ENDED UP CHARGING ME THE AMOUNT THAT I WAS QUOTED OVER THE PHONE.

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THIS WAS MY SECOND MOVE WITH ISAACS. VERY GOOD.

THEY DID A FABULOUS JOB. THEY WERE RESPONSIVE AND ON TIME. THEY WORKED ARDUOUSLY AND TIRELESSLY FOR 17 HOURS. THEY WENT BEYOND THE CALL OF DUTY, WRAPPED EVERYTHING PAINSTAKINGLY AND EVEN WENT SO FAR AS TO SET UP MY COMPUTER AT 1:00 IN THE MORNING. I CANNOT SAY ENOUGH GOOD THINGS ABOUT ISAACS. THEY WERE SUPERB!!