Generation 3 Electric & HVAC

They were exceptionally prompt in taking my requests. They were very professional compared to other individual contractors. They put customer service first. Their professionalism was obvious from the the initial estimate, throughout the project, and until the bill was presented.

I really felt like they were quick in their work. I thought that their prices and work were reasonable and I thought that they did a good job and were flexible.

They were only 20 minutes late, but they were very clean and fast. They offered to look at some other lights that were malfunctioning and guaranteed their work for a year. Very polite and professional. Pricey, but I would use them again.

We set up a time for the work to be done. There was some confusion about the time (not sure if on my end or theirs) but that didn't matter, when I called to confirm, they kept the appointment and were there on time. Pleasure to deal with from start to finish. Friendly, knowledgeable and courteous. I later found out that the handyman service I use also relies on Generation 3.

Generation 3 is great in some ways - very fast, courteous and professional. But they're the first to admit that they charge premium prices as a service to customers who want their work done fast. Moreover, I think they'd be great for small jobs that you want done quickly, but their installers were sloppy on our big job. We had to have them back repeatedly to fix issues here and there, and some of their outlets etc. were cut sloppily. They are a fine company, but I don't get the rave reviews that others give them.

We just bought a house and as is typical with a 100-year old Philadelphia row home, the electrical service and number of outlets just isn't up to what we would need. I called to schedule and estimate and Chad was very communicative and called when he knew he was going to arrive at the tail end of the window we were given just to let us know, even though he'd technically still be on time. He accomplished the walk through and quoting process quickly given the number of the items that we wanted done and generated a printed quote on the stop. Pretty slick. Generation 3 managed to schedule the work for the following Thursday since I already was off from work the next week. I really appreciated them fitting me in to accommodate my schedule. The crew of two electricians showed up promptly, and went through the quoted estimate and got the work completed in a day and half. Communication about expectations, location and any changes were very good and they cleaned up after themselves. Once I figure out what kind of washer and dryer I'm getting, we'll have them back to run the power for those appliances as well.

Jim showed up on time and got right to work. He was very professional and methodical in getting the work done. He made a point to clean up after himself - he even returned after leaving because he forgot to vacuum one spot after adding an outlet! The price seems a bit high, but I would use them again - it's worth it for the punctuality, cleanliness and professionalism.

They called the day before to confirm the appointment, arrived early and quickly finished the work. They were two small jobs but I appreciated the punctuality.

The first time we used them they were great. We had issues getting in touch with them. The second time they lost our date and didn't show. They came the next week they came and did our jobs. When they initially installed the fan they didn't finish the sparkling. There was dust all over the bathroom. They just didn't clean things. There were wires left outside when he fixed the doorbell. Everything works fine, but it just wasn't the best experience.

They were fantastic! They were very detailed in explaining what they were doing. They gave detailed receipts that explained what they had done, and they were also very prompt. They cleaned up well.

Pleasant and friendly from the first phone call. On time for the estimate, and he quickly figured out the problems and told us what we needed. Estimate was fair for the amount of work to be done. We scheduled the work to be done about ten days after the initial estimate and were slightly worried when we didn't receive a confirmation call the day before. But, they arrived exactly on time the next day, and finished the work in less time than estimated, left the house cleaner than when they walked in. Friendly and polite during the entire process. I would recommend them to anyone!

We were very pleased with the work of this company. They came out when they were suppose to and provided the excellent service that they stated they would.

They did it quickly and professionally. Two days later I started having problems with the outlet. I thought it was related to the work they did but so I called them and they came out immediately on a Sunday. It turns out it was from dampness in the circuit box. They cleaned out the circuit box at no extra charge and the outlet has worked fine ever since.

Work went as quoted. They also installed the fans for us at no extra charge. Don't expect a great spackle job on the holes they need to make in the wall/ceiling!!

They upgraded the circuit breaker, put in new outlets and fixtures, and some wiring. They did a very good job and cleaned up after themselves.

Wonderfully, they came promptly to do a free estimate, and gave me a very detailed and clear breakdown of charges. Scheduling was easy, and the guys who did the work were friendly, cleaned up, and did a great job. They had to do some of the work, and then come back after the drywallers to finish the installations, and again they were prompt and did a wonderful job. Emails and calls were answered quickly, and everyone there was so friendly and obviously takes pride in their work.

Very professional, they were slightly higher than one other contractor but I felt most comfortable that they would perform the work to my satisfaction. They take pride in their work and it showed in the installation. There were no extras and charged what they had quoted.

When I made my appointment, they were friendly and were able to visit me shortly to give me an estimate. For the appointment to do the work, the electricians were almost an hour late. However, they were friendly and polite. They did the work while I was at my job. The lights in my kitchen (under the cabinets) have made a huge difference. The dimmers have also made our house a nicer place to be in. The electricians accidentally put a dimmer in the wrong room (it was a room that was on the estimate but we had decided not to do it to save money). They forgot to put a dimmer in our bathroom. They returned and put the dimmer in our bathroom for no additional cost (and did not charge us for the other room). A very positive experience. I look forward to using them again.

They showed up on time to give the estimate and perform the work. The work took a few days to be completed. The workers were friendly and professional and cleaned up every day when they were finished. The end cost for the job was right in line with the estimate. I would hire them again and would also recommend them to others.

Due to problems stemming from our furnace, Chad from Generation 3 came out the same-day we called to offer a free estimate, checking and "fixing" some non-working outlets at no charge. He explained the issues, noted that there was no current safety hazard (e.g. additional work was not strictly necessary), and offered a quote for future consideration. The quote was on the high-end but competitive and included an in-home surge protector. When we called to schedule the work, they fit us in two-days later, arriving promptly at 8AM (to meet our schedule). They completed the work by early afternoon (ahead of schedule). Except for a bit of dirt tracked-in by the basement door, everything was swept and clean, all outlets/switches checked, and the breaker box neatly labeled. I am no electrician, but removing the panel, one could see that all wires and cables were neatly bundled with cables angled and squared off. Overall, a really, really nice job!

It went really well. My husband spotted the outlet smoldering this morning. I called Generation 3 and they came by to look at it within a half hour. He had a work team return this afternoon. They completed the work in a timely manner and were very professional. I couldn't be more happy. I would definitely call them again.

Both the staff member doing the estimate and the repair people were prompt, efficient, and courteous. We live in an old house with slightly quirky wiring, but the repair people were able to improvise solutions, and everything worked perfectly at the end of the job. We were very impressed with this service.

The quality of the work was excellent in each case. The dining room fixture was a complicated piece to assemble -- with a series of cables surrounding a two-piece, blown glass ornament -- but was done flawlessly. The junction box did not adequately accommodate the design of the fixture, but the condo association rules prohibited moving the junction box, as Generation 3 recommended. Generation 3 could have installed the fixture in a way that was workable but far from ideal, and I agreed to that. But instead, he kept working the fixture's cables and positioning until he was able to overcome the limitations of the junction box and install it perfectly. Then, he quickly repaired a loose connection in the kitchen fixture. During the entire time he could not have been more pleasant but was also very efficient.

Overall, this was the best experience "ever" with a contractor. Ever!They promptly responded to my request for an estimate and set-up an appointment for within a week. The work was completed as promised and I highly recommend them. Although I thought the estimate was high, I agreed to the price quoted based on their reputation on Angie's list. I will more than likely use them again but not before getting a comparable estimate from another company or two from Angie's list. I didn't answer the survey question about price because I wasn't sure what grade to give them. This is not a negative comment about their pricing, but a price conscious consumer comment for work that I never had done before.

It was probably one of the most positive experiences we've had with a contractor. They provided a written estimate on-site when we met with them, and gave us options of how to handle certain things and explained the pros/cons. They were scheduling about a week out, so we didn't have to get to the back of a queue and wait weeks to get on their calendar. Their guys showed up on time, in uniforms, were extremely polite and helpful answering questions and making some last minute changes to the job. They worked quickly, cleaned up thoroughly, and took away all of the trash when they left. There was a small discrepancy with the invoice (we had taken something out of the job, but the estimate hadn't been revised and the on-site guy included it in the invoice). We paid the incorrect amount and didn't catch it until after Generation 3 had our check. We called Bill, and there were no issues--we sent them a new check for the lower amount and the original check was destroyed. A class operation!