Generation 3 Electric & HVAC

They were prompt, efficient, they did a great job and I have highly recommended them to other people.

The service here was extraordinary. I called them on Christmas Eve and the manager asked me to leave an e-mail for him. He arranged for someone to come out the following Monday to do the work. Meantime we were able to have Christmas tree lights and other lights in the downstairs thanks to their earlier work installing a new circuit for our TV set and DVD player. Apart from a minor miscommunication when my daughter missed a call from the service people because she couldn't find her cell phone (the cats had put it somewhere, just trying to be helpful), things went well. The service people were helpful and courteous. They discovered the source of the problem very quickly, replaced a failed circuit breaker and got all the lights working again.

After checking out their website Monday evening, I sent an email to Generation 3 Electric describing the work I needed done. Received a call about 8:30 Tuesday morning from Bill, asking for a bit more description of the work to be completed, and we set up a 9:00 a.m. appointment for the next day. On Wednesday morning, I got a call confirming the work to be done (so they would have the correct tools/parts with them) about 8:40, with a promise to be there in 20 minutes. The new light fixture was installed in less than 20 minutes -- and I especially liked that they brought their own drop cloth to catch dirt/dust, and took all of the trash (new fixture packing and box, as well as an old broken fixture which I had no need for). It took them about 30 seconds to diagnose the dead outlet issue...tripped GCI fuse. They corrected it, showed me how to do it, should it happen again, and didn't make me feel silly for not having caught it myself. They were here and gone in 25 minutes -- and I couldn't be happier. Prompt, professional, and just plain nice.

I called them and described the job. They responded with an e-mail estimate that needed minor modification, which we did on the day the work was done. I set up the appointment by e-mail, which was very convenient and easy. On the day the work was done, the employees (a supervisor and an assistant) arrived promptly and did the work efficiently. The supervisor remembered our house and got the job done despite our house's somewhat eccentric wiring. They finished very quickly and left no mess behind.

Great. Very professional service and attitude.

From start to finish the job went well.

They are a great company. They were very responsive and professional. They charged a reasonable price. They were easy to talk to. They cleaned up nicely after themselves.

The ceiling fan turned out great. They installed it very quickly and their install prices were very competitive with other companies. I would highly recommend them.

The lighting turned out very good. The workers who came out were very personable and easy to deal with. They had to reschedule with us once but it was understandable. They kept me updated.

It went extremely well. They came out to do the estimate the day we called, and had a crew out to do the work the next morning. The crew(2 men)performed the work quickly and well, including patching the small holes they had to make in the ceiling to run the wires necessary for the outlets. After having done the work they agreed to, they offered to stack the washer and dryer and install it in the utility closet(they had 2"-3" clearance on either side. They then cleaned everything up to the point that the only way to tell they'd been there(other than knowing that before they came the washer and dryer hadn't been in the closet)was the patching they did over the holes, and you could only find those if you knew where to look.

I emailed, Bill Lutz returned call next day, and Chad came out the following day, gave us the estimate. The work was scheduled for the beginning of the next week. We canceled for Monday due to the nasty weather, but they arrived on Tuesday, were let in by my son who went over the plans again with them, and they worked through the day and completed the job about 4 pm. My son reviewed the work, emailed me and said it was "a good job", "all cleaned up" and I could pay by credit card by calling the office if I was satisfied. Chad had said that they do not require a deposit when they do their work because they want the homeowner to be satisfied and payment could be made when I was completely satisfied with their work. We were very satisfied with the work, with their relationship with us, their sense of humor (which I also think is important), and as far as cost goes... I needed the work done quickly and they were there to do it and I'm happy.

The gentleman was on time and printed the estimate right then for me.

After some calls to other companies that were either not answering or were not interested in the business, Generation 3 sent a rep right away and scheduled the service at my convenience. They arrived right on time and did all the service requested, cleaning up well before they left. Their website has discount coupons that were generous. All in all, a good experience.

They did a great job. They were prompt and courteous. They showed up on time, did what they needed to do, cleaned up and left. I would recommend them.

They were excellent in all aspects and I don't have a single complaint. They showed up on time, were professional, and they did what they said they were going to do in their quote.

All of the above was done and then some and the place was left clean. And where new outlets were put in, you could not tell from the smooth drywall job they did at the end. Finally the place was swept and furniture put back in place.

We really liked them a lot. They did a really good job. They didn't do the patching very well, but the actual electric part was great! My husband had to go back and paint and make it look better.

I mean they got the work done, but they did some unnecessary damage to some walls. The man wasn't very experienced and left us with more mess to clean up.

Their services were excellent. They were quick, efficient. They came the day after the estimate. When they replaced the light they had to re-hang it because the original light hung to low. They didn't charge any extra for it. I would highly recommend them to others.

Their services were excellent. They were quick & efficient. They came the day after the estimate. When they replaced the light they had to rehang it because the original light hung to low. They didn't charge any extra for it. I would recommend them to others.

They were professional and courteous and took care of it quickly. Will use them again.

Chad came out within a day or two of my call to give a written estimate - they are ridiculously professional, with laptop and wireless printer! Several days later, one of his employees came and did the work (can't remember his name) - he did a great job - was friendly, efficient, and did all work as promised. I had a wonderful experience with Generation 3 and wouldn't hesitate to use again. And, I learned my lesson about not paying the delivery guy cash to wire an oven even if he says he knows how to do it!

They were great. They gave us an estimate and when it was confusing to us, they redid it so that we understood it. They were polite and courteous and came on time. We were very happy with the service and will use them again in the future.

They were always punctual and polite, both with the estimate process and when they arrived for their work. The owner arrived with the crew in the morning and popped in and out throughout the day. Negative: One agreed-upon job was modified by the crew in the process (rather than replace the overhead light wiring, it was left as-is and a box was installed next to it). I agreed at the time and have regretted it since (my excuse is that I had mono at the time). On the sloppy side was that one of the replaced outlets was not lined up to be easily able to put on the face-plate. It was loose and wonky until I had a friend fix it. Positive: They went out and purchased a light fixture for the bathroom at the last minute when I hadn't been able to get that done ahead of time (again, the mono). They left my house neat, on time, with no visible holes, and functioning.

They did an excellent job and their price was very fair. They showed up on time, got the work done very quickly and were very professional. After the job was was done they cleaned up.