Elite Appliance Service LLC

First, a little background.... about 3 years ago my dryer stopped working. The problem then was a bad blower wheel. I had called a different repair company (NOT Elite Appliance Service LLC) and the dryer was repaired, but it made noise while running. The repairman at the time insisted that my dryer was fine, the noise was nothing to be concerned about, and it would work for me for a long time. I let it go. Flash forward 3 years, my dryer stopped tumbling in the middle of a load of laundry. I decided to try Elite this time around. I called Elite Appliance Service and left a message (it was after hours). Michael Pinto promptly returned my call and set up an appointment with me for the next morning. On the day of service, he was very prompt. Dressed professionally, he went to look at my dryer and almost immediately diagnosed the problem. He quoted the price right then, which I found to be extremely reasonable. He excused himself to go out to his vehicle and he returned very quickly with the necessary part. While changing the belt, he pointed out how the pulley had not been installed correctly (by the former repair company). He said it would be an additional $15 to replace that pulley. Within minutes both parts were replaced, my dryer had been closed up, and Michael was testing the dryer. It worked perfectly and NO MORE NOISE which was a great bonus! I was so thrilled with his work, and his pricing, that even though I had the coupon I didn't tell him about it as he was writing up the invoice. He was so great, I just couldn't take any money out of his pocket. He deserved every penny! I will definitely call him again!!

I called Elite appliance based on Angies list ratings. Once I called and spoke to Michael Pinto I realized I made the correct choice. He was able to diagnose the problem with my refrigerator based on my explanation of what was occurring and give me an estimate of what would be the cost based on my explanation. His knowledge and demeanor were very comforting and just from speaking with him I knew that the reviews were correct. He was able to come within a day, was very prompt and professional and was correct in his diagnosis. As he had stated he had the part on the truck and he held to his estimate. I would definitely use Michael for all future appliance work.

Michael called ahead of the appointment time to let me know that he would be a bit early. That was great! When checking out the D/W, he quickly identified the leak to be a faulty gasket around the door. He cleaned, adjusted and replaced the gasket, then ran the D/W to check the result. The leak was fixed. At this point, most repairmen would pack up and go. Instead, Michael checked out the entire D/W to make certain, no other issues existed. Only after he was satisfied with his results, did he secure the D/W back under the counter and presented me with a more than fair bill. It is refreshing to meet an honest service repairman you feel you can really trust. I would hire this company again anytime!

Michael was very professional. He explained every detail of what he would be fixing and replacing so there were no surprises. He followed up as soon as the parts came in (48 hours) and was done in an hour! I highly recommend Elite Appliance. Re

Very professional work was great.

Micheal was excellent. Made space in his schedule to come the day of the call. He diagnosed the problem right away, and happened to have the needed part in his truck. Super professional, friendly, and got the job done. And we are just so happy we don't have to buy a new fridge!

The service provider arrived on time, in fact a little early, as he had completed another job nearby sooner than expected. He called first to say that he would be early. He diagnosed the problem quickly (an electrical short) and suggested replacing the electrical connection so the short would not recur. Work was done quickly and professionally. The cost was reasonable. We would definitely call Elite again for future appliance repairs.

Excellent experience. I called about my side by side frig not having any cold in the refrigerator side on a Thursday night. Michael Pinto called me back within five minutes and was able to come out the next day. He suspected it was the heating coil by my description. He confirmed it was that when he checked the frig and because he carries a full range of parts in his truck was able to fix immediately. He took care not to damage any other surrounding furniture, flooring, etc. when he pulled out the frig and when done he put everything back in it's original place. I would hire Elite Appliance again!

My refrigerator got warm and my freezer started defrosting. I called Sears on a Tuesday and the earliest appointment they had was Saturday. Elite was very highly rated on Angie's list so I gave them a call. Owner Michael Pinto answered my first call, and said he was on the way into the city anyways and offered to stop by to check it out. He was there literally within an hour or two of calling. Michael diagnosed my issue as a bad adaptive defrost computer, which had caused my coils to freeze up, warming the whole unit. Michael defrosted the unit as a temporary fix while he ordered a part. On Wednesday, the refrigerator started to warm again so I called Michael. He stopped by on Thursday and found that the coils were already freezing again. He defrosted the coils again and said he'd have the part Friday. [NOTE: Michael would have come back on Wednesday had I been home!] Michael came on Friday, installed the part, and we are good as new. Bottom line is this is the MOST responsive service I have ever gotten for a house call. Michael was incredibly responsive, efficient, and knowledgeable. I think he called us just about every day to check up on the problem (including the Monday after to make sure the fix worked over the weekend). I expected to get a much bigger bill since Michael came out 3 times, but he stuck by his original quote. I would highly recommend Elite to anyone!

Our 25-year-old Kenmore washer quit full of water and suds. He came the next day, emptied it, and identified the defective part. The next day he was back to install a new part, and the machine is running again.

Michael Pinto promptly returned my call regarding a refrigerator in a rental property that I own that stopped working. I scheduled a time and he agreed to meet my tenant. He showed up when promised, he quickly fixed it with a condenser fan that he had on his truck and charged a reasonable amount. I never met him, but he agreed to mail an invoice which showed up two days later. I was very pleased with the entire experience and would gladly use Elite Appliance again.

My fridge was leaking water so I called Mike. He arrived at my house within a half-hour and knew exactly what the problem was. In less than an hour the freezer was disassembled, repaired and reassembled. The food didn't even have time to thaw!! Mike was extremely knowledgable, courteous and professional. He's our man for any and all future appliance-related issues.

Mike is amazing! I called him this morning and he had my fridge fixed by 4 this afternoon! Mike was the first contractor to call. He arrived punctually and was extremely courteous and professional. A circuit board in our fridge had gone bad and all of our food was spoiling. Mike told us he would try and get the board by tomorrow but that we might have to wait until Monday. A few hours later he called and said he been able to locate the board at one of his suppliers and that he was coming in the next 20 minutes to install it. We were overjoyed! Life with no fridge is no laughing matter. Mike pulled out all the stops to make sure our problem was fixed in record time. I asked him for a fridge magnet because if our fridge or any other major appliance in our house breaks I'm calling Elite! Kudos to Elite and to Mike for providing excellent customer service!

Michael was on time, courteous and knew his job. He quoted a price up front and we felt it was very fair. Would highly recommend him.

Went fine. He explained that the connection had not been done correctly and that was the cause of the gas leak.

I called Mike around 10:00 left a voicemail, he returned my call back within minutes. I explained that my dryer was blowing cold air. Mike said that he would be out between 1-3, he got to me about 1:30 and it took him all of 20 minutes to fix the problem. I would definitely recommend him and also use him again.

Amazingly quick, efficient and polite. I ended up needing to replace a microwave that I thought I might be able to fix. As Mike does not sell appliances I asked him to recommend a store for me and he suggested C & D. He offered to call and get it set up for me (for which he did not charge me for his time) and I am heading out to pay for it now. I also asked that Mike fix my garbage disposal. He unjammed it and charged me no labor for that as well. I could not be happier with Elite and intend to use it as my go-to appliance repair service, as well as recommend them to my neighbors and friends.

On Saturday morning, we noticed water in the freezer and a suspicious lack of fan noise. We called Mike for service right away, and not only did he call back within five minutes, the fridge was fixed barely an hour later for a very reasonable price. Amazing. Needless to say, Mike was prompt. He quickly figured out the problem, and knew exactly how to fix it; he even had the spare fan motor in the car. We had previously called Mike & Elite Appliance Service to help with our dishwasher, and will absolutely call him in the future. Highly recommended.

When my dryer stopped working, I gave Mike from Elite Appliances a call based on his Angie's List ratings. I had used AJ Appliances previously and they flat-out charged too much, so I wanted to try another appliance repair company. I am very glad I found Mike. He was very courteous and professional when I called him and was able to schedule an appointment the following day. He was even able to accommodate my work schedule and came over after 5pm. When he showed up the next day, he took a look at my dryer and told me it was cheaper to replace the unit than to fix it. He was honest and even gave me some recommendations on good appliance brands to shop for. He then serviced my refrigerator - the drain in the freezer was clogged, causing the defrosted water to drip down into the fridge. He cleaned it out quite nicely and even offered to put back the contents of my freezer back! I called Mike the following week, as I had treated myself to a new fridge (as well as the new dryer that needed to be replaced) and needed somebody to install the water line. Mike didn't like the way the water line came out into my kitchen from the basement, which wasn't his fault - it had to do with how thick the concrete walls were in my basement (they didn't align with my first floor wall, and therefore the water line came out about 12 inches away from the wall in the kitchen - which was fine, I just had to reconfigure my trash can) and therefor Mike didn't charge me for the job. Overall, I highly recommend Mike for any of your appliance repair needs. He is professional, friendly, honest and very fair price-wise.

On Friday afternoon, I discovered that my oven wasn't heating up and I was smelling gas. I found Elite Appliance on Angie's List, gave them a call, and had an appointment with them by Monday afternoon. Michael was right on time, polite, quick and efficient. He pre-diagnosed the problem with the oven based on what I had told him on Friday and had brought a new igniter with him. The only problem was fixed within 15 minutes and was quite affordable. I would definitely use Elite Appliance Service in the future.

The technician, who was also the owner, is a third generation appliance repair expert. He clearly understands how the machines work. He found the problem almost immediately, could actually fix the problem, as opposed to just replace parts, and as a result the cost was significantly less. Courteous, professional, intelligent, arrived as discussed. In and out in an hour. Would definitely recommend!

On Saturday 7/6 we started our washer and smoke came out of it. I called Elite on 7/7 and he called me back the same day. He came out on 7/8 to assess the problem. He ordered the replacement piece (i forget what it's called) and came back out on 7/11 to install.

still waiting but I am happy

I called in a panic because my washing machine wasn't working...and i had lots of dirty laundry..I spoke with Michael. He was extremely accommodating. I think he could hear the stress in my voice and agreed to come the same day. Michael arrived at exactly the time he said he would. Michael was very professional, friendly and knowledgeable. I am very happy with the service and will definitely recommend and use them in the future. The best part was the price that they quoted covered the service call and appliance repair -- no extra charges.

The Elite Appliance team is very professional and knowledgeable; scheduling was easy and our appointment turned out to be very instructive--my husband and I learned why our fridge is making that noise (and, though loud, that its still working fine); why our dishwasher wasn't as efficient as it had been; and how to better maintain all of our appliances in the future. It was very worthwhile, especially because our dishwasher is back in tip top condition.