City Wide Roofing Inc

I've used them three times and I've always been pleased. I felt that their prices were reasonable.

Row home. Flat roof. Lowest part of the roof leaked. Also a skylight original to the house (1920's) that had to be replaced immediately. Patched it myself and then when the weather changed contacted City Wide. Very prompt response. Very professional. Came when they said they would. Price for the roof and the new skylight was very good. Needed no access to the house so i didn't have to be there. Cleaned up after themselves and now I expect 15 more years of a safe roof over my head. Excellent service. Great to work with. They made the whole thing very easy . Wished I had contacted them in the first place instead of waiting.

They did a good job and were professional. I would recommend them to anybody.

From the very beginning, Citywide was prompt, helpful, and efficient. Within hours of my initial call to Citywide, an estimator showed up and gave me a complete report. He was on time, and explained the work that needed to be done in terms I could understand. The pictures he took up on the roof were also extremely helpful. I set up for a crew to come out the following day to replace my roof. They showed up on time, and stayed out of my way. They were also very efficient, and completed the work by the deadline they set. I've had some bad experiences with other contractors/roofers in the city, but Citywide changed my opinion of Philadelphia businesses. Overall, a great experience! I would definitely use them again.

I've waited over a month to submit my report because I wanted to make sure that all of the leaks had stopped during severe and wet winter weather. I had thought, based on what Ed and I had discussed and on the pictures of the leaky roof that he had taken, that more of the roof would be covered with the more absorbent and flexible material he showed me. The crew came out early on a Saturday morning and finished by the early afternoon. They were polite, thorough and efficient - they were so fast I wasn't sure they had fixed anything. But nothing has leaked in the 6 weeks since, and we are very grateful.

Well, they gave us the cheapest estimate, and I believe we got exactly what we paid for. They kept pushing back the start date because they didn't have the right materials, and then had to stop in the middle to re-order more shingles because they miscalculated the amount that they would need. When they were there they were surprisingly fast (almost like a whirlwind of roofers), and then when they were not there - they were just not there at all without telling me what was going on. I had to call them to find out when they were planning on coming back. At some point during the process the company called me to ask me to tell the roofers to call them (only they had not been at my house for over a week). There seems to be a little bit of poor communication. They left shingles on the sidewalk and tar on the steps that I had to clean up. My roof no longer leaks, so I am happy that I had the work done, but it probably won't be too long before I have to have it done again.

I e-mailed the request for an estimate on Friday, December 12. On Monday I came home to messages that they were sending out an estimator. He came and left a card, but since we were not home, he did not really know what to look at. I left a phone message that Friday would be a good day to come back since it is my day off. I did not get a return phone call. I called the company on Friday and spoke to the estimator who said he would come out on Saturday. The weather was horrible on Saturday, so I was not surprised that he did not come. However, he did not telephone to reschedule his visit. He did come on Monday, December 23, and luckily we were home. At this point I had not been very impressed with communication with the company, but that changed. Ed went up on the roof and took lots of pictures. He explained everything to us and let us know that the leak was probably caused by chimney damage, not roof damage. However, there were roofing needs and we decided to have them done to keep up maintenance on the house. He said the work would probably begin on Saturday, but on Friday morning I got a phone call from Ed saying that the work would be done that day. Doug, the foreman, was very pleasant and professional. He did need quite a bit from in the house, telephone use, rags and cleaner, bathroom, so it was good that we were home. The work looked good and was finished before the end of the morning.

What can I say?! After being ripped off by two other contractors, I chose City Wide Roofing based on their Angie's List ratings. I believe I made the right choice. This was a very pleasant experience for me, from their compassionate owner, Mr. Raffi, Doris, the receptionist, Mr. O'Neill, and the two gentlemen who came to my house one bright cold Sunday morning mid-December to repair my roof. The roofers were at my home for approx. 4 hours and cleaned up all of their debris. They explained everything that was being done to my roof as my questions arose. I would wholeheartedly recommend this company. The owner was willing to work with me and I received a discount for being a member of Angie's List. South Jersey residents, don't let the fact that this company is located in Northeast Philadelphia scare you!! These folks came to my home as quickly as the others located in South Jersey.

They put on a rubber roof. They came on time and did a good job. Except they did leave some black tar on my steps that I had to clean up later.

They did an excellent job. They were prompt, and they removed the debris off of my roof. I was very happy with them.

It went really well. They were top notch. They sent their foreman to make sure I got the best work done.

No work was performed since it was clear that the scope of the activity would be better suited for a metal work (copper bay area is leaking), or a tile person. He suggested that I contact the latter. His suggestion was very valuable and might allow me to address the leak issue, which I have had for a while now.

They were responsive and showed up when they said they would, their price was fair and they were timely. They did a good job; however, after it rained, we noticed a minor problem with the vinyl siding that they are going to need to come back and fix.

City wide came out first thing in the morning after receiving that call. They got the job done in 4 hours! Throughout the process, they did not have to disturb the tenants. We were very impressed with how quickly the job was completed. They cleaned up the area well and left no traces that they had been out, except for the new roof. Everyone I dealt with in the office was very nice and professional. Since this was a long distance project in which I could not be present, they were very reassuring. They did a very good job. There has not been a single problem with the roof since.

The project went perfectly. I originally contracted to have the existing rubber roof removed and replaced with 30 year ridgeline shingles from GAF. The contract price was $3000. When the City Wide crew arrived and began pulling back the existing rubber roof, they discovered 4" of foam insulation, approximately R-30. They called me immediately to ask if I wanted this removed and to suggest that I keep it. Ed immediately came down to the house and he and I looked at the roof and decided to install a new rubber roof over the existing one, instead of removing the roof and insulation. After changing the scope of the work, Ed lowered the price to $2700.

Instead of an estimate for the gutter repair, what I received was a single estimate for an entirely new roof. Three separate phone calls to redress this impressively incorrect estimate failed to correct the estimate. The fourth time I called, the secretary gave me the estimate for the gutter repair, but not the flashing repair. She also said the estimator said the roof needed to be replaced in the next year. I've had the state of the roof checked by 2 other licensed contractors now, and neither see an imminent problem with the roof. The message I came away with was clear: City Wide Roofing wanted to sell me a 4K new roof, regardless of what I actually needed. Moreover, they had no interest in addressing my genuine, small, problems.

They did an excellent job, they were very timely, they were very professional, they were very easy to deal with, they had reasonable prices and I would recommend them.

An investment property I own needed a new roof. I contacted the company that did it in 1990 for the former owners and City Wide. City Wide, for the same material etc., was half the price of the other roofer. They gave me an estimate and dropped it off at my home with a sample of the material to be used. When I called to accept, they were able to get out there the next day. While I did not go up on the roof to look at the job I feel confident in their work (and so far no leaks).

It was pretty good. They were very courteous. Their price was very reasonable compared to others. The work was done very well. We were happy with the results.

They were in and out with no questions. They did a great job.

Office staff very poor. I had to call multiple times before they called me back, and the follow-up from the office staff after getting the estimate was poor too. They took a long time to call and all they asked me was, "Did you get the estimate?" I said, "Yes" and then they hung up. They didn't even ask if I wanted to proceed with the work! It seemed like they didn't really care about getting my business. I gave the job to someone else. The estimator was a good guy, very polite and he got the estimate done very quickly. He deserves better back office support.

In 2004 I had a new rubber roof installed on my home by City Wide Roofing. In June and July 2007, rainwater entered my home through my ceiling in my master bedroom. This water subsequently flowed across my bedroom, into my hallway, through the ceiling in my living-room, foyer, dining-room, foyer closet, first floor bathroom, and basement ceiling. My wooden floors in my bedroom and living-room are damaged. My floor in my living-room was soaked to the point it is warped and is a safety hazard. I contacted City Wide roofing on both occasions to have the roof repaired. I also contacted City Wide roofing in reference to the damage that occurred in my home. They sent a carpet company owner to my home. He said the damage was extensive and the wood floor would have to be repaired but not by him. He sent out another gentleman who stated he would have to replace the entire floor because of the damage. I called City Wide roofing to ask them about the repairs to my upstairs, ceilings and walls. I told them I could find someone to replace the texture on the ceiling but I needed a contractor to replace the molded sheet-rock with heavy stains. City Wide roofing owner Ed Fehr has never returned a call. I have been pushed on the back burner for over a year. Finally, a Co-owner, "Ralphy", stated he was going to have everything fixed. I contacted 3 contractors and the median price for all damage, not including personal items was totaled at $26,800. Ralphy stated to me, "Where do you think we get that kind of money?", I said "Go through your insurance company!". I told Ralphy that I did not have flood insurance. I asked him for his insurance company after getting the run around from this company and being patient for over a year. Ralphy told me AIG but refused to provide a policy number. AIG told me that was wrong! It's York. York told me it's wrong! It Wilshire. By the way, Ralphy made a comment to the worker who came to patch the shingles that my house was not worth $26,000 dollars, if that's not a biased comment. Actually it's not it's worth $350,000! Sierra Claim Adjuster came to my home to estimate damage. I asked him if he needed to get to the roof. He stated "No, I can see the point of entry from here." While on location, Ralphy calls me on my cell phone. The adjuster stated he told him to meet me here. I told the adjuster that "Ralphy will not enter my home because he was supposed to come to my home on three prior occasions & he never came". Ralphy was trying to get me to add a claim on the insurance for the shingles. He is so shady. On 9-10-08, I received a phone call from Sierra's Claim adjuster, Steve that he was a couple minutes from my home & he was going to take pictures of my roof because City Wide lied and told him the leak came from the chimney. I was on location when they fixed the roof, it was at the party wall. City Wide has lied so many times, I was threatened, intimidated and harassed by Sierra Claim adjuster at my home because I'm a female!

They were good, came on time, and was reliable for the service.

I called him to replace our roof, and he told me that we didn't need to replace it. I was amazed at how honest he was about not needing to replace the roof. He said he could do it if we wanted to, but that it was still in good condition and just needed a repair. It was all done over the phone, and his response was very quick. He was wonderful and I would use him in a heart beat.

I do not know if the roof is going to last, do not know if I am subject to fines, do not know if the roof is to code, do now know if this roof will enable me to sell my house, do not know if my bank (FHA and B of A) will make me replace this roof once they find that it is not to code. This reverse mortgage contract says I am responsible for any of the problems with this roof; Adjusters, if they come, will notify the homeowners if this installation is not correct. That will mean a good deal of worry and difficulty for me and I do hope that this can be resolved without all of this . We have a plaster house that has recently been upgraded by about $22K. The roof was the first project to ensure that the house could be safe. It has leaked for years. I used your company to find a good company to do the job so that the money I have would not be wasted.