Mr. Waterheater

They are a big national chain. It was pretty good and they did what they said they were going to do super-quickly; which was nice. They left a little bit of a mess, but I think it was unavoidable mess.

I called them right away, and they came within two hours. Everything, front to back, was complete in about three and-a-half hours. Very efficient company!

Called them at 9 am. They could have been there by 10 but I could not be there till 1130, when they showed up exactly on time. The benefit was clearly that they do this over and over and nothing but this, so they were efficient, fast, and done.

I like how i do not have to wait long for an appoinment. Called about 2pm and appointment was set for the next morning. Worker called to tell me he was on his way.I like he had the parts needed on the truck for the repairs. Normally I give a B for pricing so this is my first A - comparing to the big box on waterheater - i'm not filling out two reviews so i kinda combine them. Now I have to find an AC co.

Overall, it was a great experience. From start to completion, everyone was talked with was responsive and professional. We will call them.. in 10 or so years!

The technician was very impersonal but did the job. When he left, I noticed that he cut my linolium floor to get to a drain. He did not even ask me if that was okay. He just went and did it without asking permission! I am very irate. My floor is ruined and now the cover to the drain is a hazard. It flips if you step on it. Also, I was told he would put the used heater in the box...he did not do that.....he put garbage in the box and left it. I am very unhappy with the job in whole.

The process from first call to final installation was profession and efficient. The work was done cleanly and fast. They arrived within 5mins of their predicted time (early). One soder joint sprung a leak as they were leaving, but the quickly redid it. If it has started leaking an hour later........

It went really well. They were here within two hours of calling. I would give them A’s across the board. I would use them again but hopefully I won’t have to any time soon.

I called around 9am to ask them to come check my leaky water heater. They were able to get someone out to my house that afternoon. As soon as he saw the heater (which was 16 years old) he told me that it needed to be replaced. He had a new heater on the truck and replaced mine, including some rusted piping, in under an hour and a half. The 40 gallon tank only cost $495 including the labor for the installation and they charged $10 to haul away my old tank. The service man was polite and professional. Great price and great service.

I noticed water on the floor by the water heater this morning. I looked at my records and realized the one I had was out of waranty and probably on it's last leg. After I took the kids to school I came home and called Mr. Waterheater. She said a repairman could be at my house in less than an hour, and he was. He asked me if I wanted the old copper gas line replaced with stainless steel for $40, so I agreed. I am always one for keeping up with plumbing codes and safety issues. In under an hour the work was completed by two very nice, professional repairmen. They were courteous with using tarps and wiping their feet, and they cleaned up thoroughly and took all their equipment with them. I was pleased.

I called Mr. Waterheater on Tuesday, Jan. 10, 2012 for a new water heater. I had determined on the previous evening that I had a gas leak and was unable to turn off the gas valve. I also had a reading on the CO detectors. I was told that they would be out that morning and received a return call shortly advising me of the exact time of arrival. Bob and Jake arrived with about an hour after my initial call, and replaced the heater as well as the stuck valve. It couldn't have been better. The new water heater had the water hot within an hour, and the CO detector readings went back down.

I was disssatisfied because there were no attempts on her part to help me with my issues. Additionally, this company should identify the specific models they check or repair in their advertisements.

I was given several options for a new water heater (my old one had begun to leak) without any 'hard sell' tactics. After I made my choice, I was given an installation date: the next day. The installer was prompt, efficient and courteous, and the water heater works perfectly.

I felt more comfortable with another company but I did want to say that the man that came out was very nice and I think that they would have done a really nice job

I previously had another company out who told me I would need to have a thermal expansion tank installed on the water heater. After this company came, they left me with a sheet that gave me recommended services to be performed and it was left blank, and was told nothing needed to be done with the water heater. He told me I wouldn't need a thermal expansion tank and it was reflected in the blank box under recommended services. Since the time that this company came to my house the area around the water heater has been wet, so I called another plumber who told me I definitely needed a thermal expansion tank and installed it for me. I would not call this company again.

MR. WATERHEATER quoted us a price within a short period of time, within the first 15 minutes. He did not have the exact water heater with him. He gave us the option to replace the exact water heater but he had to go and get it. He returned within 30 to 45 minutes and had the water heater replaced an hour later. It was done in the timely manner. He was very efficient and professional. They honored the price they quoted. I feel you can't expect much more from a company such as this.

The service person arrived within the 2-hour window, and called before he showed up. In addition to replacing the water heater, he installed the required flexible gas line, inspected all the piping in the area and checked the water pressure coming into the house. He recommended we install a regulator to reduce the pressure and explained why doing so was a good idea (appliances like dishwashers and icemakers are designed to operate within specific ranges of water pressure). He even gave us an idea what it ought to cost, although they don't do that kind of work. All in all, we were very pleased. The price was good, the work done quickly and neatly, and the service person was intelligent and helpful.

The people working for Mr. Waterheater of Westmoreland were excellent from start to finish, just excellent. It all began when Vona called to inquire about their water heaters after reading detailed information about their products on their web site. The person Vona talked to was polite, respectful, articulate and helpful in every way. So helpful in fact, we ordered the water heater, over the phone, right then and there. Vona loves to check more than one store before making a buying decision of any product or service so prior to calling Mr. Waterheater of Westmoreland, we check out Home Depot and Lowe's. We then went to Sears to check out their water heaters. After looking at what Sears offered, Vona seemed disappointed. I looked at her and asked her; 'you like what Mr. Waterheater's has to offer better than the others?' She said yes. While still in the Sear waterheater department we called Mr. Waterheater of Westmoreland and ordered our waterheater from them last evening around 6 PM. I thought we would have to wait a couple of days for them to come and install it but that was not the case. They were able to provide us with fast service. As promised, Mr. Waterheater showed up at our door this morning promptly at 8:30 AM, just as they said they would. And they also called in advance to make sure we were home. Justin and Geremy who came to install our waterheater were two of the most professional, courteous, friendly, knowledgeable and respectful installers I have ever encountered. Justin and Germey knew what they were doing and got to work immediately,. A little over an hour later the job was finished. Mr. Waterheater of Westmoreland exceeded our expectations in every way. I highly recommend Mr. Waterheater of Westmoreland to people looking to have their water heaters replaced. They also do electrical and plumbing work. I have no doubt the next time we require an electrician or plumber they will be the very first people we call.

They came the same day to fix the leak and did a good job. I liked their services and will use the same in future.

Typical install. Very responsive and good price. Flue issue prevented them from turning it on. Only wish they had been able to address flue solutions instead of referring me to other vendors to complete job.

They were wonderful. They came really quickly. He did a beautiful job.

Mr. Waterheater called about 30 minutes before the 2:00 PM scheduled arrival time. They arrived about 20 minutes early. The two employees from Mr. Waterheater that arrived at my residence were very pleasant and polite, answering every question that I asked throughout the installation. One of the men acted as an assistant or apprentice to the other who handled the actual removal of the 10 year old leaking 50 gallon hot water heater and installation of the new 50 gallon hot water heater. After a quick survey of the defective hot water heating, plumbing and duct work, the one employee immediately went to work. Water and gas was shut off to the old, defective water heater. The old water heater was drained. The hot and cold copper piping to the water heater was cut and the gas line disconnected in quick order. The old power vent duct work was cut and removed. The old hot water tank was then removed from the premises. The new water heater was brought into the house. New copper tubing was cut and tubing/fittings soldered into place to connect the new water heater to the house plumbing. New power vent ducting was installed through my concrete block to the outside. Furnace puddy was used to seal the inside and outside of the concrete block. The water supply was turned on pressurizing the new tank and allowing it to be filled and the hot water piping throughout the house vented of air. All tubing was checked for leaks; none were found. The gas line to the new water heater was then installed and checked for leaks; none were found. The unit was then plugged in and set to 130F. The men then cleaned up, removed all tools and supplies, and removed the old hot water heater from the premises. I paid the employees with a personal check and the two employees left at around 3:30 PM with a very happy customer; the water heater works perfectly. The box that the new water heater came in was left on the premises and was disposed of three days later with the normal garbage pick up. I definitely recommend this company to everyone and will call them again in another 10 years when the new hot water heater wears out.

In addition to replacing the waterheater, they tested the water pressure and showed me that it was high, indicating the pressure regulator had worn out (it also was 11 years old.) With my okay they replaced it also. At all times Glenn and Neil sowed professionalism, courteousness, willingness to answer my questions and cleaned up after the job. Would definitely hire them again.

They were prompt and I was satisfied with their work. The water heater is working fine.

Very efficient and straight forward process. Service man arrived within 4 hours of our call as promised. Once the work started it took about 2 hours. House was left clean and drop cloths were placed on the floors to protect.