Keystone Basement Systems & Structural Repair, Inc.

I had an exceptionally great experience. I am a first time home-owner and noticed a leak in basement. Used home advisor and found Keystone Basement. I had great feeling from get go, starting with the way they texted and kept me updated as to when the inspector will come. Scheduling was quick and did not ask too many questions. I think the best part was the inspector himself, Scott M. He inspected the whole area inside and out. Polite and educated, as he went through each part and was extremely honest. What I really liked is that on his inspection he found area outside which was a likely source of water coming in. He pointed it out and told us to get it fixed first and if still we experienced water leaks, then, to give them a call. Also, he was honest about what needs to be done to even give an estimate (we had our basement drywall everywhere so will need exploration). I cannot say enough good things about Scott. Keystone is my first call for any future issues such as these.

Keystone was professional and well organized. The company was excellent on follow-up and performed the yard drainage work on time and left the site in good shape. Their employees Austin and Ron were friendly and communicated well during the work.

Did a great job, easy to deal with

We just had an interior drain and a pump installed last week. Everyone was professional and left my basement clean after the job was complete. So far everything looks great and I am happy with their work. Would definitely recommend this company to anyone who needs basement waterproofing. If anything changes in time I will update Thank you Keystone Basement.

All went well.

We had an interior French drain installed in our finished basement the end of January. The PumpSpy was on back order and we had to wait and make several phone calls to have that installed. When the Spypump was installed, the job was done hastily and the tubing for the furnace humidity drainage was not reconnected, causing water damage to our carpet. We didn't file any complaints since we had planned to install new carpet and my husband was able to reconnect. On May 28th we had severe water damage along that wall, causing damage to our wall, newly laid carpet, and newly installed cabinets. The reason the water came through the wall again was that one of the joints of the discharge line was not glued properly. When heavy rains increased the pumps activity this line pulled apart the water went right back down against the wall. We have had 2 visits from Quality Inspection where they attempted to blame problem on whatever else they could come up with, but on the end the guy admitted that the discharge was not done right and thats what caused the problem. We are still waiting for the problem to be corrected and are being told that they will not cover any damage caused by the water. Customer service does not call back as promised. We went with this system for the warranty and it turned out the warranty was useless, not worth the extra cost.

The Keystone Basement Systems workers were very professional and answered all of our questions before, during, and after the French drain installation job. Tony, Charles, and Eric made sure the areas they worked on in our basement were neat and clean after they left each day. Tony made it a point to preserve our steps by taking extra measures with the drilling which we were truly thankful for. I admit that I was very anxious about getting this work done at first but after remaining connected with our salesperson Brian M. and his concern for our situation and being encouraged by the expert skill of those three workers, we were very much at ease and confident with the way this company treats its customers and the quality work they perform. The highest recommendations go out to Keystone for any basement waterproofing needs!

Brian was our sales rep. He worked with us to determine the necessary fix needed for the basement. He was 100% professional through the entire process. I can not say enough good things about the crew of Wesley, Shawn and Robin. They were polite and answered any and all questions. The final work product looks amazing. We had some questions on work order changes. Dealing with the main office was pleasant and not a problem. I will recommend Keystone to anyone needing foundation repairs and waterproofing.

The workers did a great job.. polite and courteous.. came on a timely basis, got the job done in less than a day and cleaned up afterwards.. we are quite impressed.. will hire them again if we need more work done on our basement

A great experience. Brian evaluated my situation correctly, he advised an efficient solution. The team of Tony, Charles and Eric did a great job. The system works perfectly ! I would recommend this company highly.

My 30 year old inner French drains with sump pump starting to have problems. Three inquiries well know waterproofing system were considered. My choice was Keystone basement system. Aaron Stull with his knowledge and expertise had an excellent presentation and solution,no pressure for a decision or commitment. Keystone basement system is team work from Renee, Ron, Josh , Jim and all crew members ( actual installations).

The team that worked at our home was so knowledgeable and moved right along. When they were done they left our home as though they were never here. They covered items to protect them from dust and They swept and cleaned debris before they left. Tony the crew manager was great as well as Charles and Eric. The project was finished earlier than we thought which was great. Afterwards I had some trouble with my system app on my phone and Joshua E. Made a special trip to our house and helped me. Awesome company and we do have a peaceful feeling about having the work done by Keystone Basement Systems. Love the ability to go to the app on my phone and already see that it’s working. Thank you so much.

Excellent work. The work crew was very professional and courteous. Dewey and his crew were great. I would highly recommend Keystone.

Dewy and his crew did an excellent job of installing my French Drain and Sump Pump. Showed up on time with work being completed in one day. Overall satisfied with installation and clean up.

Very pleased with the service and product. The estimate visit and explanation/evaluation of what we needed to correct our problem was explained well and very specific to our needs. This company has a sump pump well worth the money. This also was the only company that provides this pump and gave an excellent explanation. U can do all the digging and laying of drain but if the pump isn’t the best all around then how can u depend on your investment to work properly? The crew was so very nice, clean and efficient! Great crew! So glad I went with this company! Highly recommend!

I had a french drain installed to drain water from my driveway. They were on time, started immediately, worked efficiently together, left the site clean. It has not rained as yet so I don't know how well it will work but I have confidence all will be well. The crew was friendly and very professional.

Fast work

Randy from New Kensington. I hired this company and signed a contract back in January. Keystone Basement Systems was suppose to start job on July 9th but did not show up till a month later. Then they told me they could not do my job. Poor customer service ,made several calls and no call backs or no answers plus emails.

Keep an open mind. Even though I signed a contract based on how i was told the system would be set up, only to have things change with no discussion with me. Although they did a good job, not happy with the pump placement.

They showed up on time. Did the work in the time that was promised. Kept the worksite very clean. Managed to do the work without leaving the hot water tank disconnected all night. I would recommend them and hire them again.

We just had our interior French Drain system replaced by Tony and his crew. I have worked in construction when young and know a thing or two. Excellent job. No dirt or dust. Several unexpected surprises but Tony and his experienced crew completed everything in one day. No Short Cuts. Bob Shanahan

Very thorough and considerate of needs and budget.