Keystone Basement Systems & Structural Repair, Inc.

Great

Great

The crew that put piers under our house was in a rush, begining to end spending just under 3 days putting in 13 piers on a very deep foundation in clay and rock soil in poor weather; the 14th and 15th piers they were unable to install. There are also two locations where 2 days afterwards the soil had settled several feet bellow it's original level. Both the sides and the back yard were left very uneven and covered in raised excavator tread marks. On one side wires that need to be covered were left exposed and wires that need to be exposed were covered. They caused property damage to us and both neighbors on either side of us at a distance well beyond how far we were advised to remove our belongings from the site. It took a week from initial complaints to have the job inspected. It took another week to have Keystone come out to fix one of our neighbor's lawn. This second crew was not instructed in what they were there for; I had to explain it. They had to come back at a later time to do the work. Even then they did not bring grass seed as promised by the project manager and did not fully remove the dirt across our property line or fully flatten the area. My husband and I gave up and are repairing their lawn ourselves. Keystone does not seem to have a system for following up or reparations. Very little was communicated to us throughout this whole process without us initiating communications.

They completed a very nice job

They are very professional. Answer all your questions. Do excellent work. And they clean up the mess and don't leave anything lying around on the ground. I've used them twice and was completely satisfied both times.

The product itself is working. Unfortunately we changed how the sump pump was going to be placed. We were billed for extra service that we did not receive. It took close to three months to receive the refund. Calls were placed and not returned. Only when we threatened to take them to small claims court did they finally send the reimbursement to me. We were unhappy about the level they drilled so hopefully we have no additional problems. They are great when they receive their money but not so great when you have issues with what they did. I would not refer them to anyone due to my experience.

They promised to dry up the basement. There are still numerous leaks and they refuse to fix them.

They did our basement right before Christmas. They did a fantastic job. They even helped me remove an old well pump that was in the way of their work. They were very professional and punctual. Water would actually run down the wall in a few areas that is no longer happening. The amount of water that was coming in as they were working was not a good thing as it had not rained in about a week.

Our driveway looks worse now. The foam that was injected under the concrete pads is now on our driveway and will not come off. The driveway is also not level as promised. We spent a lot of money to be this dissatified.

Very informative about my situation, came the next day and cleaned up so well, it was like they were never there. It was awesome!

We had 5 "smart jacks" installed in the basement. Our new home is over 100 years old and we were nervous about jack hammering into the concrete. The cracks in the walls just kept growing and we knew that we had to do something to prevent more damage. The representative who came to meet with us for an estimate was very reassuring and informative about what would be done. He said that it was amazing no jacks had been put in previously, the distance between the beams was much too far and the wooden joists were cracking. He provided a comprehensive proposal and was ready to talk with us on the phone before we had the work scheduled to be completed. This was very helpful to calm our worries. The work that was done was, fast, efficient and we are very happy with the result. I recommend this company very highly. It's hard to trust a company that you might find on the internet. I think that we were very lucky that we were able to find Keystone.

Wasn't prepared for jAckhammers. LOL SIGH MAKE SURE you tarp all your stuff in basement. Even with vaccum fan lots of dust.

"I AM A HARD CUSTOMER TO PLEASE;BUT,I HAVE TO,,NOW,GIVE A#5,STAR REVIEW FOR OVERALL PERFORMANCE BY ALL INVOLVED IN MY WATERPROVE BASEMENT PROJECT TO KEYSTONE BASEMENYS.THANKYOU TO ALL PERSONEL;&.JUST A NOTE TO"CHRIS";HERE IS YOUR #5,STAR REVIEW.GODBLESSALL."

Arrived when scheduled, dug around the house and installed draining pipes, left everything clean. Friendly crew, professional behavior.

Kelly was great. Installation was fast and crew was friendly. No more water coming in so far!

The crew was experienced and worked all day without taking more than a short break for lunch. Everyone was courteous and explained each step in the process. I would recommend them to anyone seeking foundation repair

Keystone Basement Systems completed a drainage system in our garage which had been necessary due to water seeping up through concrete seams. We had temporarily â fixedâ this problem ourselves, but knew we would eventually need a permanent fix. So glad we called Keystone. They were prompt and reliable, and finished the job exactly as stated.

Everyone we dealt with at Keystone Basement Systems were friendly, professional, and willing to share their knowledge. During the first visit, Jeff did a great job of giving us all the information we needed to decide if we should attempt a lift/recovery of our house. He also pointed out a problem area, we were previously unaware of, that required an additional beam. Kelly came out next to verify what would be done and layout the work plan. Again everything was explained in detail. They both made us feel at ease by answering all of our questions. Tony lead the install crew. Again very friendly people. As they started to work Tony noticed the possibly of issues and made us fully aware of what could be involved. Luckily none of that happened, but it was nice to know what could happen. The work was all completed in one day. And before leaving Tony gave us his cell number and told us to call with any questions. I did have a couple questions afterwards and when I called, he took the time to listen and answer them. This was a great experience and we highly recommend Keystone Basement Systems.

Keystone did a great job on my foundation. They stand behind their work with a great warranty.

Jeff came out he was great and friendly and was able to explain what was going on in terms i can understand

KBS installed a sump pump in a basement entry way, under Bilco doors. It has been in for 1 Year and has worked perfectly, especially with all the rain we had in the early spring. They had to cut through 12-14" of concrete at the base ( unexpected) and ran 130' of pvc to direct the water away from the house. They worked with me and even made adjustment to the work and the job evolved. They did a good job and would recommend them to anyone. I waited a year for to do this review, the product is time tested.

Keystone basement systems sent an inspector/ sales rep (Brian) who spent 4 hours reviewing and analyzing our specific situation. He provided suggestion and options for our needs. Very through. also provided a highly detailed analysis of the work to be done and the cost. shortly after we decided to use Keystone, we received a call setting a date and tine for the work. The work crew ( Tony, foreman, Chad, Garret and Jake) arrived at the scheduled date and time. Tony surveyed the job and potential access points, discussed the best options with me and started the job. The crew was professional, courteous and quite skilled. They cleaned up at the end of each day and kept the dirt to a minimum. Note that this is a dirty job. The job was finished in a timely manner. The system appears to be working although we have had only several storms since the install. Overall i am quite satisfied with the work performed and the work crew and Brian's efforts.

I wanted to wait until the system was up and running for a month before submitting a review. We had an annoying amount of water coming into our basement and garage after every rain event. I called multiple companies to provide quotes, and Keystone was recommended by a neighbor. Brian came to our house to an in-person inspection, was extremely professional, and quickly provided us with an estimate that was slightly less than the other companies, but for a much higher quality product. The install team lead by Chris was also quick and professional, completing the work within the estimated schedule. The system works perfectly, pumping over 1,000 gallons the first day! Daily average on the PumpSpy app is 300+gallons/day since installation. Glad to have a system installed. Thanks again to Brian, Chris, and the Keystone team.

We used Keystone for our internal french drain and sump pump installation. They were great! Brian did our consultation. He explained everything in detail and was always available for any questions we had (via phone, text or email). He made us feel very comfortable. The installation team did a great job. We were impressed with the quality of the work. Dewey was great! He answered all of our questions and seemed very knowledgeable. We would highly recommend!

Great job, everyone from Brian to Tony and his entire team were very professional and explained everything. They went above and beyond what they came to do.