Keystone Basement Systems & Structural Repair, Inc.

I used Keystone for both foundation stabilization with carbon fiber and a full basement waterproofing. I am a developer, so I deal with a lot of contractors. I have dealt with basement waterproofers before, and I've hated every minute of it. That is not the case with Keystone. They are a great company to deal with, especially my salesperson Brian and my installer Tony and his whole team. Keystone is a professional organization. They use top-notch products and are constantly in touch with you on the status. They work hard, their prices are fair, and they are honest. I am battling another waterproofer at a different location right now. In that case, they crushed my main sewer line and removed it without replacing it. They then connected the bathrooms to the kitchen with no place for the sewage to go and then covered the pipes with concrete. That would never happen with Keystone. Tony and his team at Keystone chip away at your floor like they are surgeons. With a lot of other waterproofers, your basement will wind up looking like junk. No so with Keystone, their final product looks great. I can't say enough about this company. To be successful as a real estate developer, you need to find the best out there and add them to your team. Keystone is now my goto for basement waterproofing and foundation stabilization.

Before hiring Keystone Basement Systems and Structural Repair, Inc, I thought I did my homework. I had gotten 5 estimates to repair my basement foundation. When I called Keystone, they came out and GAVE ME A FAIR estimate with NO HIDDEN mark ups. I had a team of 3 people and two engineers working with me and they all knew what they were doing. They finished the work in one day. They cleaned up and I never knew they were their. The Staff was extremely Professional. I HIGHLY RECOMMEND KEYSTONE BASEMENT SYSTEMS AND STRUCTURAL REPAIR, INC - MCKEESPORT PA AND tell them, PATTY R from Verona PA HIGHLY RECOMMEND THEM -

We had several companies in for quotes on our wet basement. Some of them I felt like fighting however Scott I wanted to hug! He was very informative, patient with my questions and very easy to deal with. We hired them on the spot and they scheduled the install for the following Monday.

Very professional people. The young men doing the work are very hard workers and do an excellent job with clean up also. You will be very satisfied with the final project.

I first met the owner Aaron and his right hand man Scott for the estimate. I knew this was going to be a difficult project but they explained very thoroughly how they would be able to conquer my beast of a basement. I had already received 7 estimates from other companies but NOT ONE OF THEM addressed the safety concerns I had regarding this very difficult project. They were trying to sell me products that I did not need and would not have made our house any safer. Enter Aaron and Scott. They listened to what my concerns were and formulated a solid plan to make our house safe. But, TONY WAS THE REAL SHINING STAR in this scenario! The day the project started, Tony took the time to explain every single minut detail of what was best for the safety of my family! Because of the complexities of one part of the basement, Tony explained that he would have to revise the original plan. He showed me alternatives that would in fact be much safer. And, GET THIS, Keystone Basement took $1,600.00 off of our bill! Tony and his crew, after much deliberation, made the impossible possible! These guys are consummate professionals! I HIGHLY recommend Keystone Basement due to the fact that they are honest and have integrity! Our house is now safe and I can sleep better at night knowing the foundation is stronger now then the day it was built! If I could, I would give Tony ten stars because he is the best in the business! This crew gets the job done right! Thanks Tony! YOU ARE A CUT ABOVE THE REST and your crew was unbelievably awe-inspiring! MAD RESPECT!

This company went above and beyond for me when my battery died and I could not lit it, much less carry it for recycling at a store and buying a new one. They came out, installed a new one at a discounted cost, and did my 5-year-inspection on the spot. What a relief. Kudos.

Initial inspection was handled very well, did not push for us to have it done and also only suggested we get done only what was needed. Tony did a very good job making arrangements for our work, he came out the day of the install to meet with the crew as we were out of town. The work and clean up was done well. I would highly recommend Keystone.

After being flooded numerous times, I contacted Keystone for an estimate for inside French drains. The salesman came out the next day and was very knowledgeable. Because of all the flooding in my area it was a while before they could do the work, but when they came for my install, they were prompt and did a good job. The foreman Tony was very professional. We haven't had much rain since the install, so I can't say much about how it is working, but I feel good knowing that I won't be dealing with flooding and all the cleanup.

not water in the basement anymore!

I feel today it is not very often you deal with a business and they truly care about what they are doing. I hired Keystone to do a relatively big job. From the wall straps, to the I beams, to the interior French drains, the sump pumps and even finishing the floor, I could really tell they took pride in their work. The crew that was here sounded like a family and truly worked their butts off to get everything done. I had multiple companies come and give me estimates and quotes before I hired Keystone to work on my house. The other companies that gave me quotes, only had one kind of product and wanted to use it for the entire basement--one involved putting 25 steel I beam wall anchors around the entire foundation. I felt that Keystone was not just trying to sell me whatever they could, but only what my house needed. I went with this company because they had multiple options and products for me to choose from--they do everything from invasive wall rebuilds to wall straps. Considering the amount of work that I mentioned before, I actually insisted on the internal French drains and some wall straps so that I wouldn't have to worry about anything in the future and I could actually utilize my space. Certain things I was told were not really necessary but may be in the future. In other words they didn't try and talk me into purchasing anything I didn't need, but I did opt to do so , so that I wouldn't have to worry about it in the future. The crew dealt with the oddities in the electric and plumbing of my old house, with professionalism , and Tony communicated everything in an efficient, timely manner. There was a lot of prep work too, that they tried their best to have everything accounted for so no issues would occur along the way. Aaron and Jeff came for the pre-inspection to make sure everything was in check, and I knew exactly any prep work I needed to do before the contractors came to do the work. The quality of work was far worth the cost. I'm very happy I chose them to help my house.

Had Senior Service Tech, Chuck Abramski come to check the 7 yr old sump pump installed by Keystone. He needed to do some adjustments to the system since it wasnâ t working properly and spent a great deal of time to flush the system and make sure all was working fine. I found Chuckâ s customer service highly remarkable and rare to find in any technician. I can see why he is the Senior member of the staff. Iâ ve always been please with anything that I need from Keystone who put in the French Drain and Sump Pump in 2012 and their follow-up service. I highly recommend them to all.

From the free estimate to the completion of the project everything went great and even better than expected. Aaron came to the house with a fair and detailed cost quote. He was knowledgeable, friendly and professional. We accepted the project proposal and work began on August 20th, 2019. Josh and Robert showed up on time and ready to work. They are great guys and very professional. No nonsense, just hard workers, yet working with a smile. They knew exactly what to do and wasted no time doing it. They happily answered any and all questions that we asked. Each day they left the basement very clean and tidy. The wall was fixed and the drain system seems to be effective. I highly recommend them! In August Keystone Basement Systems & Structural Repair Inc. installed a steel-beam wall repair and interior drainage system which I described in a previous 5-star review. In short, all went well, my wife and I were very happy with the management (Aaron), the crew (Josh and Robert) and the work itself. But then a week or so later we got a big rainstorm. I was very disappointed to find water puddles stemming from the new drainage system. So I emailed Aaron. He immediately replied saying "we will get to the bottom of this [problem]". A day later, Renae Taylor (Head of Service) called and set up an appointment for Chuck A. to access the situation. Chuck showed up, diagnosed the problem and set a day to come and fix it. Chuck A. came and fixed, what to me looked like a two-day project, all in one day, all by himself. It was pretty impressive work. He's a great guy too! Keystone Basement Systems & Structural Repair Inc. stands by their work! From my experience with them, the warranty included in the project is as good as gold!

Put in a french drain 2 days after estimate. Top of line process. Only downside was that they had to cut drywall and left it exposed and unsupported. I think this is the norm for all businesses but adds another 1500 to the project.

We had interior french drains installed on one of our basement walls by keystone basement systems. Scott was the salesman and he was very knowledgable and helpful. He wasnt pushy at all which was really nice. He was always available for questions via phone calls and text messages. Tony and his crew did an amazing job installing the drains. Everything was professional and done very well. There was no mess for us to clean up at all. Everyone was polite and helpful. I would use them again in the future if needed and always recommend them to others. We are very happy with everything from start to finish.

No presource sales pitch, easy and we'll spelled out quote. All members of the staff are very professional. Work done when promised. Very neat and clean

Very positive experience with Keystone! Company rep Jeff did a thorough inspection, made fair recommendations, and the price was very good. I had a 61 interior drain installed, new sump pump and sump pit. This is an expensive ordeal no matter what, but Keystone was very reasonable. BIG thank you to Tony and the crew, they worked so hard and diligently for two days straight. I m a single mom, and I felt completely comfortable having them at my home. Jeff was in contact with me throughout the project as well. All in all, really good experience, and I m happy to recommend Keystone.

It was a great experience the employees were wonderful and did an excellent job.

I actually had two jobs done waterproofing and finishing. Though expensive, the waterproofing was done quickly, efficiently and well. The problem is they cover the walls with a sheet of heavy plastic that only goes partway up, hangs loosely and is ugly. So, I decided I needed to cover it with drywall. Thinking I would get the same efficiency and quality as I did with the waterproofing, I accepted the extra cost and contracted with Keystone to do the finishing. I was as wrong. It was a disaster. They did not even get started on the project until four months after I signed the contract, and then they only assigned one person to the job and he was apparently working on a couple of other jobs at the same time so that his hours actually working on my basement were unpredictable at best. As a result, the project drug out for three weeks (instead of the one that they told me) and the costs (it was a time and material contract watch out for that!) kept adding on. When the job was still not done after three weeks and a few thousand extra dollars, I terminated the contract. So even after all that, it is still not done, and I have to figure out how to finish it myself. This is absolutely the worst experience I have ever had with a contractor. The project took way too long, cost way too much and is still not done, solely due to the inefficiency of the company. What is worse, they do not seem to care.

Company was very knowledgeable with an outstanding warranty!!!! However there was a TINY flaw in the install and they came out to repair immediately. Showing great customer service. As a business owner myself I really appreciate the quantity in workmanship and how simple the process was. Thank you keystone!!!

Very disappointed! I received an in person quote. Signed and gave them a deposited. Waited four weeks only for the work crew to show up and tell me they cant do a simple straight line French drain. What a waste of time! I am now struggling with the continued flooding that they said they could fix. Cant even get a returned phone call.

I had lots of questions about what was being done to the basement area. The guys were amazingly patient and answered every one of my questions. The entire project was expensive, but they explained every bit of what was being done and I checked every step of the way. They provided a video before I signed for the work. The video explained most of what they were planning to do. So far the basement has been dry and we've had downpours that would normally have created a wet floor ! Everything is dry in the basement so far.

Scott MC. our sales person did a good job of explaining things. I like a sales person that educates me on what they offer, tells me about several options and is not heavy-handed! That is what Scott did. He followed up and addressed every issue along the way. Josh E was very responsive and followed through. The best part of this kind of work is the front end of the sale - but in this case the work was amazing. Three professional workers - lead by Josh #2 worked SO HARD - in hot conditions and even through rain and kept a smile on their faces and addressed all my little worries along the way, very knowledgeable and professionally. We broke the job into two parts to install some plumbing, and they worked well figuring out that step too.