Keystone Basement Systems & Structural Repair, Inc.

Completed job 11/13/15, looks great! Internal French drain installed with sump pump. Workers cleaned up and removed all debris. Saved all complete pieces of wood trim and vinyl floors upon removal. Polite and informative crew.

Nothing

You cannot hire just anyone to do this. Previous system was a shambles and stopped working. Wished seller had given me identifying paperwork so I could warn others! THIS co. has transferable warranty that stays with the house, does not require an annual fee, and includes 5-yr blow outs to keep system functioning properly.

$500.00 dollars a hour is extreme

The work performed was fantastic and a job well done. They would keep us updated if they were running late as well as when the job was complete. The customer service could not have been better and I would definitely recommend them.

friendly but professional--answered any questions I had--hard workers

The company installed 8 carbon fiber straps to reinforce the wall. 2 of the straps were not anchored correctly, rather than anchored to the sill plate they were anchored to furring strips in front of the sill plate. I've repeatedly tried to contact the company and every time I do I get a "So and so will have to call you back" which never happens. They were all to happy to talk to me before they got my money, now that they've been paid it's a ghost town. All I want is for them to correct the work that was done incorrectly.

they came gave us an estimate they did a good job and they cleaned up after themselves

Keystone listened to my SPECIFIC concerns and proposed a soluntion that addressed them. No overkill. Site was super clean after they finished.

They were prompt, polite, and professional.

Very honest and upfront. Cleaned up job sight very well. Answered any question or concern that I had. The only drawback was I got 18 month no interest, which was great but I ended up getting a credit card I didn't know about

John, Ron, Ed, Josh and Charonda, all of whom were the face of the company can only be described (in their respective capacities) as absolutely professional, efficient, thorough and customer friendly. All of our issues were addressed and fixed in a timely manner. They did what they said they would do in the manner that was clearly explained.

Efficient, educated, professional, & got the issue fixed in one day. Left the work area clean. High quality work at a reasonable price.

The crew that came to do the waterproofing were in and out in one day. Efficient and cleaned up after themselves. Still waiting for contact from the Radon part of the contract to be finished.

They worked with me on price which was good. The workers were very fast. In by 9 AM done by 3:30 PM. and they were very neat.

Jim and Tony are great to work with and professional in their services. Just had a minor lack of understanding about how one thing would be done, but we resolved it and all is well.

all interaction by all personnel was very polite and courteous. arrived on indicated time for estimate appointment and on the date set for work.

BEWARE! Save yourself the money and hassle. The company sent an inspector for a diagnosis of our water issues, to do the "68 point inspection". We realized the paperwork wasn't filled out correctly and called. Got the run around for weeks. Long story short they cover no work, sent us a letter from a lawyer, took our money and we still have the problem. We were told more than once that the work had a lifetime warranty and we would not have water in the crawl space ever again. This is also stated on their website "all of our work is backed by a LIFETIME WARRANT" This is UNTRUE!

We had this work done only about six months earlier by another company and we were still having water in our basement. We called them several times, but they never returned our calls. The guys from Keystone Basement Systems knew just by looking at what the first company did that it wasn't right! These guys were very professional in their work. We are very pleased and would definitely recommend them to friends and family. No more wet basement. And guarenteed for the life of the house!

Awesome service!

They gave a quote, showed up, performed the repair and left. No drama. Just posts, beams and concrete. Thank you.