Mr. Handyman of the Western Main Line

They were on time, very courteous, and they did a good job.

Mr. Handyman offered same day service (I was unable to take them up on it as I had used the shower to be caulked that day); I was able to be scheduled for the very next day first thing. Betsy, who answered my call, was courteous and told me who the technician would be, said I could check his picture on their website so I knew who to expect at my door. I liked that she was concerned about my safety. Eric arrived right on time, was friendly and got right to work. The work was completed in less time than I expected and I am very pleased with the results so far.

Mr. Handyman was very helpful, they scheduled our work and were on time. The work was done as we requested. It was great knowing that we had an experienced handyman to help out. I would hire them again!

Needed someone to come out today to clean gutters but everyone else I called said they probably couldn't get to me until the week between Christmas and New Year's. Betsy at Mr. Handyman said she could have someone out this afternoon. She explained that they charge $284 for the first 2 hours, no less. I knew that doing my gutters would only take an hour, so she suggested I add something else to the call. I asked to have my mailbox post reset, because the postman had knocked it crooked with his truck. She put that down. The handyman, Terry, showed up at the right time, did the job efficiently, professionally, neatly, and was done in about 1.5 hours. And that is the trick to Mr. Handyman: that you, the customer, don't know how long a given job will take and so you can't plan the use of time efficiently to use up all the 2 hours and not go over, so you go under and overpay. However, if you need the job done that day and done right, and cost is not the issue, then these people are the ones to call-definitely.

We liked all of the positive comments that they read on Angie's List. I gave him a call and he was able to install it the next day. Having a newborn, we felt that was important. He arrived on time and had it install about an hour and a half later. I asked him to take a look at a couple of other little jobs and he was amenable. It was easy to use this company.

Excellent workmanship; very professional and prompt service. Will use again.

Friendly prompt response by phone on initial contact. I faxed a detailed list of tasks to facilitate assigning the work. Scheduling the work was somewhat of a challenge due to their constraints and my schedule. I had three visits from two different techs. The first tech was highly skilled and professional. He came twice. However, it appeared as if the less challenging tasks were cherry-picked leaving more challenging jobs undone. For example, why not complete all the painting jobs? Two garage steps were never painted. The tasks that second tech attempted all had to be redone. Sloppy paint touch-up in one bathroom. They did not use tape or remove fixture covers for red & orange paint. He forgot to paint the wall behind the door, the nail pops were fixed but not painted and they popped again before they could be painted. He repositioned the ironing board holder that he had installed too low but, left the first holes in the wall without repairing them. Did not caulk all areas. When I contacted the company with my concerns they said that they needed to send the initial tech out to fix things that were not satisfactory and finish the job since he was their best guy but, he was booked up for a few weeks. After a few attempts to reschedule I did not call back. My work travel schedule was prohibitive in the fall, which is why I tried completing the work during the summer. I eventually hired other companies to complete the work since I believe that they did not have the skills or will to handle all of the tasks. Hired a plumber for the sink, plaster for the nail pops, electrician for light switches. I fixed the paint & caulk myself and still need somebody to stretch the carpet. In hindsight, I believe this company is better suited for a shorter list or single task project. I really wanted a handyman to take ownership and go through the house and take care of all of the outstanding little fixes. They just wanted to get paid and close the job.

Overall went very well, except for some warping in the dry wall that was installed.

He arrived a few minutes early, introduced himself and read my list of things to do. He took the list and got started, doing the indoor things first. He then went outside and began the work there. When a problem developed in rehanging a fallen gutter, he reported it to me. We agreed he would buy the materials needed to properly complete tne and then he would complete the repair. When he had finished all the work, except for the painting, he reported to me. I signed his work order and he left. I called in the credit card information to the office to pay the bill. He came back a week later to do the painting, and billed me for one hour. When he finished we followed the same procedure to pay.

I was happy to use this company. The technician arrived on time and did the work quickly. With this company you have to contract for a minimum of 2 hours at a rate of $238. Any additional time is about $83. I will continue to use them.

They were a very responsive company. They were very accommodating to our schedule. They were very nice and very professional and they got the job done very quickly. They did exactly what we asked. The gentleman was very pleasant to work with. The work was superior.

The next day Surl left a message wanting to know how everything went. Frankly I wasn t going to call back as I don t like to complain, (it has taken me over a week to write this, because I am reluctant to complain) that afternoon it rained and my gutters were still leaking. I felt I had no choice but to call as I had spent a lot of money for 2 small jobs being done and one failed. I called the next day and let her know what happened, I did let her know he was never rude and extremely friendly; she carefully listened then got the owner on the phone. I repeated what happened and he said that not finishing the job was not acceptable. I said I felt I paid a lot of money for basically getting nothing done. He corrected my wording and said something to the effect of he did do some work for you I agreed and said, I was just speaking metaphorically that I felt as if nothing much was done for the amount of money I paid. He then said he would send another worker and give me one hour free to get my jobs done, but that I had to pay the 88.00 an hour for work done after the hour. I agreed as I felt that was more then fair. The worker came on time the next morning. Walked through with me to go over what was to be done. He said he could replace the windows but not today, as he had to do research on what kind they were. He said that could take some time to do, and that he was afraid he may break the special beading and he had to make sure where to get some, if needed. He again said this would take some time to find out. I said I will just hire a window specialist as I knew they would know what to do as we had one replaced before we moved into the house. He then looked at the molding for the door. He said the kind of wood I had was not the kind needed. He said that if it was going to be right, he needed to get another type of molding so it would be one piece, instead of two. I agreed, he said first he needed to go back home as he didn t have his saw with him and it was at home, then he would go over to the home improvement store on the way back and get the wood. He told me he lived just a little down the way. It took more then a hour to get back to my home. He took over a hour to do the trim, which is I must say is meticulously done. He was not able to do the bi fold doors and he said they should be custom made or buy hardwood ones and plain down the sides, he said he could do but it would take 2 people to the job and take a few hours. He offered to have a buddy make some for me but it also would be costly. He found the problem with the gutters which was simple to fix, but he wanted to sell me a foam sponge like item for 250 dollars to help the run off from the roof to slow down so it would not run over the seems in my gutter guards, I asked him if they were removed would that stop the run off, he said yes, he didn t remove them and I said I would talk to my husband about the sponge. I ended up paying about 376 that day.

Very detailed estimate and info rec'd by email. Workman came on time and did job as requested. Cleanup fair.

Work was estimated over the phone to fall within company's $250 minimum for two hours of work. Worker arrived when scheduled and completed the job fully satisfactorily. Follow-up call was received to ask whether work was satisfactory. I would definitely use this service again for other needs, should they arise. I particularly appreciated the company's ability to follow directions provided by phone so that I did not need to be present when the work was being done.

The company is extremely professional and courteous. From scheduling the initial appointment to having the work performed was A+. On the day of the appointment, the company calls to confirm and lets you know status of the service person's arrival time. The service person was punctual, professional and personable. He even wore covers on his shoes and had a drop cloth to protect my carpeting. Overall, I had a very good experience and would not hesitate to contact them again.

Lightening fast service. Technician very nice and polite. Job was done well and no mess left behind. Pricey, but worth it in saved time and aggravation.

I was pleased with the work performed. Our technician was Brad Minnick. He arrived in a timely manner, was professionally dressed, clearly identified and had a stocked van. Brad immediately began to work upon arrival. He evaluated each job and started with the most difficult job first. All work was done cleanly and correctly. When a part of the job could not be done because of an HVAC venting issue I had behind my walls, Brad recommended a way to resolve it. I would use this company again and most likely will in the future. The only thing I would complain about was how quickly they can schedule a job. I understand this time of year is busy and that not many others can be onsite as quick, I still hoped to see a quicker booking. However, that is my only complaint and it is not even a major one in the grand scheme of things. What is important is that the job was done right and it looked professional.

HE ARRIVED PROMPTLY TO DO THE WORK. HE TOOK THE TIME TO TALK TO ME, AND EXPLAIN THE PROCEDURE HE WAS USING ON THE CEILING. HE ANSWERS MY QUESTIONS AND WAS VERY PATIENT.

At first, we were taken aback because once you ask Mr. Handyman for an estimate, you are expected to commit to them for completion of the job. However, this process worked extremely well for the small jobs for which we needed help. (We had previously had problems getting responses to our inquiries, scheduling visits, etc.) Mr. Handyman responded almost immediately to our inquiry; asked pertinent questions and gathered information (including photos) from us concerning the scope of the work; guaranteed a date and arrival time; provided a written estimate (by email per our preference); and provided the name of our service person as well as his photo on their web site. The service person was on time, brought all of the tools and materials required, was friendly and informative, and did outstanding work. We are very pleased and will definitely use Mr. Handyman for future projects.

Representatives were very responsive, but, when I pressed for an estimate (how else to determine whether to hire them or not) I was given the following bizarre explanation [I had emailed a list of our needs]: ''How we operate is we come out to do the work and give you an estimate on that day. However, once we're there, we have come to actually make your repairs.'' I cannot conceive of a more ridiculous way to do business. Nor would I ever recommend this firm on the basis of this experience.

My overall experience with Mr. Handyman of the Western Main Line was a very good one from the moment I placed the service call. They explained all their pricing to me and sent me an email to follow up on the service call that I placed. They gave me the name of the technician that would be handling my service call as well as a picture of what he looked like. They informed me that the truck would be well marked and if there would be a change of technicians' that I would be notified beforehand. I am a very detailed person and believes in follow up. They were very professional from the moment I placed the call and that holds a lot of weight with me. As far as pricing I probably could have had it done for less but I know I will not have to call them back to fix a mistake they made or to complete the work.

We have had this job done several times before, but the ceiling always cracked again. This repairman felt it was due to nails having been used where screws were needed. We hope this is the last time for the repair. This job was too small to interest other repairmen. Mr. Handyman came when he was supposed to. He did the work efficiently. The price seems high but we did not get bids. They charge $74 for the first half-hour, $368 for 4 hours, $688 a day, and even small material items are charged for. The job was completed within a week of contacting the company.

Very well-organized, professional, easy to work with. Technician was easy to work with and work was done well. I'd use them again. Quite expensive, but worth the price.

Getting on the schedule was tough. Mike the handyman was very friendly. He called out sick a couple of times though the office called immediately to inform me and they did their best to reschedule. Management was very solicitous and good with follow through. I will use them again.

THEY TOOK MY CALL PROMPTLY AND THE TECHNICIAN ARRIVED QUICKLY AND ON TIME. THEY WERE UNABLE TO DO SIDEWALK REPLACEMENT, BUT RECOMMENDED ANOTHER CONTRACTOR. THE WORK WAS DONE WELL AND PROMPTLY AND CLEANUP WAS VERY GOOD. THEY'RE PRICEY, BUT GOOD.