Carney Plumbing Heating & Cooling

Plumber was helpful. Explained problem with sink and options in terms of different quality faucets. Installation was fast, plumber was friendly. No complains.

They were amazing. They were the lowest quote. They were very honest and explained what we needed but also pointed out that what some other companies were offering was actually too much for out home design and size. They even helped us find state-backed funding for high efficiency heating installs so we were able to finance the work at a very low rate. When the natural gas line stopped working on new year's eve their repairman came out right away to troubleshoot (it was an issue with the gas line, not the equipment Carney installed). The system is awesome. We're saving at least $100 per month on heating and cooling costs which offsets the cost of the system. And the house is chilly in the summer and toasty warm in the winter.

Very prompt. In my opinion extremely expensive.

they called the manufacturer and reported the faucet defect (a leak). manufacturer provided a free replacement. Carney then returned and removed the old one and installed the new one.

Good service, they are our go-to plumbers. Replaced our hvac last fall too.

No issues. They come twice a year for the heater/AC. i had used another provider in the past who charged a little more but weren't very neat. I appreciate the Carney technicians' neatness

Everything went well. They arrived on time and finished that day. The work looks professional.

I have no issues with them. I would say they cleaned up after they're done.

Diagnosed source of leak promptly, made repair in 2 hours, was neat, courteous

Came out one day and "cleared" the pipe. Same problem within 24 hours. Told me couldn't get the root cutter down the pipe and wanted to dig up my front lawn for thousands. Roto Router came out and cleared the pipe with a root cutter. Problem solved. I successfully took Carney to court and received half of my money back.

It was a great experience -- they were truly honest -- did exactly what they were contracted to do and did a great job -- quality workmanship and fair dealing -- We would definitely use them again!

I asked Carney to come out and clean my heater. The technician started to tell me that my 1 heater (I have dual zone) was leaking carbon monoxide and would need to be replaced. He even showed me a meter which had a minimal CO reading blip. He told me that if the reading was a little higher, he would have to shut my unit down for safety. They had a deal going on and could replace both units for approx. $15,000. He said I might as well replace both units while I'm replacing 1 of the units. I didn't believe him and went with another company. Guess what? The other company cleaned both my heaters and told me there were no leaks at all. I then read that this is a scam to get them to pay for replacing both units. I was obviously not happy with Carney.

Very professional, on time. Great company.

We compared quotes from 3 different companies for almost the same system (Trane). Carney had in the end the most competitive offer after a "winter rebate" came up. The offer included 10yrs warranty on parts and labor. The workers came in time and the job was done within one day. The area was kept clean and the work looks very professional.

Bergey Heating and Cooling, provides and maintains 3-wireless whole house hot water heaters. Carney only uses gas whole house hot water heaters.

It began with a repair man coming out on Tuesday afternoon to examine why we did not have heat. The cost of him entering my home was $85.00. The diagnosis was a blower motor replacement. He stated it could take up to five days to get the part from a local supplier. Due to my wife's health issues we asked if the job could be done sooner because the supplier was local. We were told we would have to pay $150.00 to have the part shipped overnight to Carney. Then we were told if we paid an additional $175.00 we could get the part cheaper under a service contract. Because of the $150.00 fee to get a local part I found that questionable. Now that the only way to get heat was to pay $150.00 for overnight service with no guarantee of the repair being done the next day we were in a bind. We had no choice because of the severe cold weather than to pay the overnight charge of $150.00 therefore we could not afford the service contract and had to pay a higher price for the motor. I was told I would get a call when the part came in to schedule the work. Ironically, I was called a few hours after I paid the $150.00 to schedule the appointment. How did they know when the part would arrive? Seems to me the goal was to get the $150.00 fee. I was called at 7am the next morning to schedule the work. It literally took 15 minutes to replace the part and within 20 minutes the technician was out of my house. He sat outside in his truck for some time and then left. Shortly thereafter i found the directions for installing the part on my heater. After paying almost $700.00 for a part that took 15 minutes to install I decided to read the directions and found the ending steps were not done of he installation. The heater was never turned on and off to see if it would fire back up, so i had to do these steps by myself. I did call and report it to Carney, their response was that the tech knew what he was doing even though he didn't complete the installation per the directions. I am thankful my heater is working but I do feel that this was a money game!

Well, we lost our Air Handler on Thanksgiving. Lousy situation and we decided to bite the bullet and buy a whole new system, heat pump and air handler. Carney did a great job from top to bottom. The price tag still stings, but that has nothing to do with Carney. The work was great and they took great care not to impact our home. You know the drill, booties, punctuality, professionalism... We even enjoyed quite a few laughs on installation day. Our hats off to all involved, Steve, Nichole, Keith, Kevin, Vinnie, and John. Thank you!

They were very efficient and knowledgeable. They were very clean and left my house mess free. Everything was excellent. Would definitely hire again.

took 45 minutes to repair the sink, charged $350, and the sink is already leaking again the next morning

The first sales person seemed professional and knowledgeable but after waiting for a quote for a few weeks while this guy kept telling me it was on its way, he left the company. Things happen so I let that slide. The next sales guy that came out also seemed knowledgable and professional. The price quote I ended up getting from Carney was 40% higher than the next closest estimate. This was after I was assured by the Carney person that assigned the second saleperson that their prices are very competitive for geothermal work. Even if their work and materials would have been better, which is doubtful, there is no way it would have been worth paying their high price. I would not recommend calling this comany for goethermal work.

They were excellent. They were on time wore uniforms looked professional. They cleaned up after they finished the job. They may be a bit more expensive but they are worth it and I would use them again.

Called on Sunday to report problem with duct work in crawl space. On-call technician did not have required parts but said he would have the office call me first thing on Monday. I received a call Monday morning at approximately 7:40 a.m.....follow-up is impressive. They said they would try to have a tech out in the morning, which they did. Additionally, they called ahead when the tech was on his way to my house, so I knew when to expect his arrival. He immediately identified the necessary repair and provided a cost estimate for my review. As soon as I approved the repair, he called for the parts and went to work removing the damaged piece. The replacement arrived a short time later via a second driver. The tech immediately proceeded with the repair and was finished sooner that I expected. Price was firm....no additional charges. I was extremely pleased and would definitely recommend this company.

They arrived promptly at 7am and left at 5 pm. Everything was perfect. The price was average, +/- 100.00 from three other companies. System is much better than my old system which was 23 years old. Keith, Vinny and John were very professional. Very Clean!! They swept the entire basement!

They were very prompt and they did a very good job. I have a service contract so they come out to check it out twice a year.

We smelled natural gas in our house so we called PECO. They came out and found 2 fittings that were leaking. They shut off the gas at the meter but were nice enough to not lock it. We called around for a plumber and the one good thing about Carney was that they were available and came out within a few hours. The job to be done was simply to replace or tighten 2 pipe fittings. The plumber who Carney assigned to the job took a look at it and quoted me $440 to fix it, claiming that was their flat rate for fixing a gas line and that all plumbers would charge that even though it was not an emergency call. That was a total lie obviously, because I had talked to another plumber that would have charged less than $200 to do the work, but was just unavailable. I objected and he lowered it to $400 with a "coupon". Sadly we were at their mercy because we are moving in a few days and had to get this fixed before settlement and the other plumbers I had called were unavailable. The work took them about 20 minutes, during which they knocked a spare halogen flood lightbulb I had on a shelf to the floor breaking it. They cleaned it up but never told me that it happened. Highly unprofessional. I only knew because I overheard it happen, and I had one less bulb on the shelf. They did not do a pressure test, but turned the gas back on, took my money and left. Within a short period of time, the gas smell returned. PECO was called out a second time, and they found a leak in one of the fittings the Carney plumber had installed! This time they shut off the gas and locked it at the meter (so no hot water and no stove). I called Carney and the earliest they would schedule someone to come out and fix the problem was the following morning at 9. But of course, the plumber called that morning and said they would have to reschedule for around noon. Finally, a new plumber from Carney arrived and replaced all of the pipe and fittings that the first guy had replaced, and under my supervision performed a pressure test to ensure that there were no leaks this time. To sum up, Carney charged me more than double what they should have, didn't fix the problem because they were lazy enough to not pressure test their work, broke a lightbulb and didn't tell me, and forced me to wait a day for them to come back and fix their error, despite the fact that they left me with no hot water or oven. UPDATE: The owner of the company, Ryan Carney gave me a call a few days after my review was posted. He was very apologetic and did not make any excuses for the poor service. He confirmed that they charge more than other plumbers because they offer superior service, but admitted that was obviously not the case for me. He asked me what they could do to help rectify the situation and ended up refunding me half the cost of the job. While I would not use them again, the owner seemed to me to honestly care that the service was poor, and I very much appreciate that he did not try to make any excuses.