Carney Plumbing Heating & Cooling

We love them! They are wonderful. I had no heat in one room for a long time and they solved it! For that alone, they get an A! That was a tough problem. They are pleasant and easy to reach. They are also reliable.

My furnace broke on one of the coldest days of the year. They came out in less than 2 hrs after I called them. The tech, Jamie, was very polite and knowledgeable. I don't have anything to compare the price to so I gave them an A for that, anyway. The whole experience was very good and quick. The price included a one year maintenance agreement of $165.00. The price is also minus a $40.00 coupon they took that I found in the phone book. I'd recommend them to anyone.

My furnace broke on one of the coldest days of the year (Sunday). They came out early the next morning and replaced the ignitor. The tech, Jamie, was very polite and knowledgeable. The price I paid included $165. for a maintenance agreement. They took a $40.00 coupon I got from the phone book. I don't have anything to compare it with on price so I gave them an A anyway. The whole experience was pleasant and quick. I'd recommend them to anyone.

We have used this company for at least five years. I've tried other companies, but always come back to them. They have always provided me with steady, reliable service. They are not the cheapest, but they have standards that they follow. They have good business practices, both for the customer and the owner. The warranty their work. I don't remember when they arrived.

This company was easy to get in contact with. They arrived on time. I was a bit unhappy about the price, they were a bit pushy about getting me to sign a preferred customer contract. The workers were very neat and clean, they did the work in an orderly manner and we haven't had a problem since.

Tom was VERY courteous and professional. He inspected things and provided a clear explanation of what was needed to be done along with an estimate. Very satisfied with work and will definitely use them again.

They were always very prompt and professional. They are very tidy and knowledgeable. And the prices were always within an agreeable range.

The service and professionalism was grade A as Angie's list reported but I do not feel a 1.5 hr job should cost as much as charged. The homeowner is inclined to accept because of the urgent need. Buyer beware. Ask for cost for the actual service, not the visit, before scheduling a technician would have been smart. I feel that many plumbers take advantage of the situation and Carney is no exception. I only got a 30 day guarantee as well with nothing in writing to document.

On Thursday, August 21 , 2008 my wife noticed some water accumulation around the water heater. I leaned later that Carney stopped providing A.O. Smith shortly after our purchase. They may have stopped earlier based on what I have recently learned. Kevin Carney Senior outlined the benefits (in writing) of the product and how long the warranty would last. It was a 6 year manufacturer warranty on the tank and Kevin Sr. wrote in his email (I still have the copy) that his company (Carney) would pick up an additional 4 years to make it a 10 year warranty on the tank. The date of August 21, 2008 was well inside the manufacturer s 6 year warranty (i.e. from June 2003, a six year warranty would expire in June of 2009). More on that later. Carney Sr. went on to describe that this a full warranty for the full 10 years. It was not pro rated and was good for 9 years and 364 days. When my wife called Carney on Thursday August 21 for warranty service, they said they would not service it. They told her to go to the manufacturer. I called and pressed them. They relented and agreed to get someone out the next day (i.e. Friday the 22nd). I called the morning of the 22nd to confirm someone would be out. I was told by Ryan Carney that it was on the schedule but it would likely be late in the day. I asked if there was any chance the repair would NOT take place today. I wanted to be sure we would not be entering the week end without hot water. Ryan assured me they would repair the water heater that day (i.e. August 22nd). The Carney repairman arrived at around 4:00 in the afternoon on the 22nd. He walked down to the basement and took a photo of the label on the side of the water heater. He then said the following: I was told to tell you that you can drain the water tank and bring it to our shop for repair. He said it was the only way to avoid a $900 repair bill for labor. I said, Am I understanding this? You are saying my only choice is to disconnect the tank and bring it to your shop for repair or pay you $900 to repair and replace it? He said, not really. We are not going to replace it. We will either repair it when you bring it in or you can call the manufacturer. I said, in other words, I need a new hot water heater. He said, That s right. I asked how much for a replacement and he said, About $2500. These units have really gone up over the years. I told him he could go. I engaged another plumber, who researched the existing model to see if they could engage the manufacturer to work on the warranty. Here is what they found out. The unit I purchased from Carney in 2003 was manufactured in 2000. The manufacturer s warranty expired in 2006. It seems Carney pulled an old A.O. Smith unit out of inventory and represented to me that is was new with a full 6 year warranty.

It was easy to use this company. All we did was give them a call and describe the problem. They met us at the property at the time agreed on. They did the work quickly and solved the problem.

They were forthright and honest in telling me that I couldn't have the system that I really wanted. They have always let me know if something was going to be late or not arrive at all. They right all their wrongs.

They were very good and I would recommend them to others.

They would not provide an estimate over the phone for dishwasher installation, and for removing the old one. Charged $49.50 for service call to be applied to the final bill. He arrived and estimated an outrageous $714.00 for what he thought would be about an hour's work and might require a couple new pieces of pipe. I was flabbergasted since the dishwasher itself only cost $569.00 I paid the $49.50 and he left. Subsequently I hired an appliance person for $180.00 and was extremely pleased with the work.

I used three or four other companies in the past and I was not really satisfied. These guys are the best I have ever used. I have used them several additional times since then. The only thing is they are very high in price.

Carney did great work overall, from providing a competitive bid to doing the work while we were away on vacation, to following up to make sure we were completely satisfied with the installation.

They have been fantastic. They are personable and helpful. They were very good about letting me know all the options that I had and helped me choose the best unit for my needs. I had a problem putting in the filter and they are coming out tomorrow morning to show me how to put that in. I would recommend them to anyone.

He came on time and got the job done in about 45 minutes.

Initial stages of project went well until changes were made w/regard to the procurment of fixtures. Estimate contained a lump sum total & fixture allowance, however contractor referred met to a supplier where available fixtures exceeded allowance amount. I found equal to/better fixtures at lower cost w/install from different supplier & cleared purchase w/contractor. Contractor failed to recognize in addition to budgeted amount for fixture, I should also recieve credit for related installation costs (labor & overhead). Contractor representative had trouble understanding this concept. I subsequent investigation & research of all fixtures & equipment & applying over 20 years of estimating experience substantiated estimate value was overly expensive e.g. contractor planned to have a custom made shower enclosure instead of using the less expensive manufacturers enclosure kit. Contractor in subsequent discussion inpugned I integrity stating we should end Project.

I had just moved into my new home and used the shower for the first time when this problem occurred. Carney was a major name in the area, had a live person answering the phone on a Sunday night, and could have someone out first thing in the morning. The job was done in about 4 hours and the cost is listed above. The plumber was very polite and efficient, but I thought the cost was a bit expensive for 4 hours of work and less than $100 in parts.

The repairman was courteous and prompt. He offered me several choices and several price options. He explained things well and in detail and answered all my questions fully.

Overall, I would recommend Carney. The office staff return calls within a reasonable period of time. They even called the day of the repair to tell me the workmen were on their way. This is extremely important to me as many contractors will not even return your call, much less show up on time (hello Comcast). The workmen showed up when they said they would, were polite and professional and quickly diagnosed the problem. Between removing my old sump (which they disposed of) and installing the new one, the whole thing took about two hours. They left the basement/sump area as clean as they found it. The only drawback to this company is price, but YMMV. I was getting ready to leave on vacation and needed the problem fixed quickly, before I left. Carney not only returned my calls and showed up when they said they would, the problem was fixed that day. I would definitely use them again for issues I could not resolve myself.

I CONTACTED THEM ABOUT SOME OTHER PLUMBING WORK, BUT THEIR LABOR CHARGES WERE JUST OUT-OF-THE-PARK EXPENSIVE! THEY WERE GOOD ABOUT COMING OUT RIGHT AWAY. THEY DO A GOOD QUALITY WORK, BUT THE FEES ARE JUST TOO COST PROHIBITIVE.

HE SAYS IT DOES NOT LEAK, BUT I KEEP FINDING THE FLOOR WET. I HAVE USED THEM FOR THIRTY YEARS. THERE HAVE BEEN LOTS OF CHANGES IN THE LAST FIVE YEARS, THE QUALITY IS NOT AS GOOD AND THE PRICES ARE HIGHER THAN EVER!

The plumber came the same day that I called, however, he tried to sell me on all these different maintenance plans starting at $850! I only called him to unclog a drain. Then I called my husband to talk about the high cost (almost $400) and he followed me into another part of my house and listened to my conversation. We ended up getting a quote over the phone for the same job and it was over $100 less but we would have had to pay him $50 just for the estimate and he was already in our house so we had him do the job. Did not appreciate the high costs and pressure sales pitch!

The toilet was not flushing properly. He was pretty good. He was prompt and did the work within an hour and a half.