KLA Construction Inc

The salesman came and explored our needs and wants. He let us think about our choices and called a week later to make an appointment to meet again. He got all the information and scheduled the installation. All was on time and very neat.

Professional, smooth, our windows cracked, needed replaced!

We had about ten or fifteen companies giving us estimates. They were a couple of guys who were really unprofessional. The price was removing my old sidings was high. Some people told me that it was encapsulated asbestos; it was not. It was just composite shingle and everyone was giving me a high bid to just go over it. I wanted it taken down and I was not ready to pay so much. They did not seem to want to do the work that I wanted done. They would be shooting nails into the shingle so if they happened to be asbestos shingle, it would be releasing some asbestos into the air. They were reasonably responsive and punctual.

Very well. Original bid was competitive with others. There were some add-ons but they were at our discretion and i believe the cost of these were reasonable. We had a minor problem with the attitude of one of the workers but this was resolved very much to our satisfaction and had nothing to do with the quality of work. We have committed to another project with KLA.

Took KLA over four months to respond with an estimate. Cost was substantially beyond expectations, and many of the construction objectives were not included (metal roof, foam insulation, etc.). Quite disapointing after the initial positive meeting.

KLA was the highest bid we received, but we went with them because we trust their work from previous jobs. This was a large job that took 10 days to complete. In the end we were very happy with the final result. We only had one minor incident where plans were not followed exactly; but one call and the incorrect part was re-done to our satisfaction. In the end we have beautiful roof that will last for many decades to come. If something does go wrong we feel confident that choosing KLA will insure that if problems do come up they will come back and make things right.

KLA provided a fixed estimate for work and the Chimney was much more difficult than they anticipated. They completed the work at agreed price. When a misunderstanding about finishing happened. They split the difference on the misunderstanding, which we felt was very fair. KLA followed-up the day after the job was done to see if we were happy. We told them that we felt the drywall was hung sloppy making the mud and tape more difficult for us. The general manager came out the next day to look at it and then sent a drywall pro to tape and mud and first coat at no charge for us to . The drywall pro they sent did an excellent job putting the first coat on. It will now be very easy for us to finish it. I'm rating lower in responsiveness due to the length of time from bid to completion. This is the third job we've had KLA complete, and other work we've done has been in late fall or winter when things are slower. During those times KLA was very responsive and there were no delays. This work was done during peak times in the summer and the time from first call until job complete was longer than we previously experienced. Note: Even though the responsiveness was slow from first call to estimate. Once the contract was signed and we were in-queue, things moved very quickly. They met or exceeded all agreed upon dates.

They quoted me $155000 for doing the job which I thought was very high.

1. They did a good job with the driveway regrading and new gravel.2. The spray foam installation was okay, I guess, but they got spray on new door and windows and didn't do a good job of cleanup. Now that the spray foam is in place, I wonder about how or where we will run electricity down there. We aren't experts in home construction and so we didn't know that the first contractor had overlooked the need for insulation. So now I wonder if KLA might have suggested how to manage the installation of the foam insulation with other needs or purposes for the room under the porch.3. The awning is beautiful and they did a good job of installing it on the roof. They did a terrible job, however of thinking through the power needs and also the ability to manually retract the awning. At the time we ordered the awning, we expected to have an outlet installed on the porch and so when we spoke with KLA they said they could run a line down from the awning to the outlet. We also chatted about having a switch inside the house plus a remote. We bought the remote and also bought a wind sensor. KLA did not make it clear that we had not ordered the internal switch and though the salesman also assured us that we could manually retract the awning if there was a power failure, we got no internal switch and the awning was placed on the roof in a way that made manual retraction virtually impossible. The placement of the awning was such that the long stick retracting device could not be used at the angle needed. Manual retraction would have to be with a small tool inserted under the awning with no leverage and you would have to be sitting on the roof or reaching up from a ladder. In addition, the cord that they did install to run down the side of the house to the external outlet, was bright white. We have a dark log home. We had specifically ordered a dark color on the metal of the awning to match the house but were not told about the color of the cord. The way that they installed this white cord was to lay it OVER the outside of out dark brown gutters and the staple it to the logs in a straight line down to the porch. There was no attempt to hide the cord or protect it from the elements. It was simply hideously and ridiculously installed. I cried. My husband said not to worry he would hire an electrician to come fix it. I said KLA should fix it. I called them and spoke with the project supervisor who said he would talk with the salesman and call me back on my cell phone. I waited and after getting no call, I called and was placed on a speaker with the salesman, Allen, and the project manager. Allen asked me to email him a photo and that he would look at it and call me back on my cell phone. I took pictures, emailed them and waited over an hour. I called and found out that Allen had called my husband instead and left it that we would hire an electrician to fix it. THEN Allen called back to say if we had an electrician cut the cord, we would void the warranty. I refused to sign anymore contracts with KLA because I was astounded at how poorly they did the installation and the way in which I was treated- as if I was non-existent.

We are satisfied with their work. We had a few questions, but nothing really bad.

We were very pleased with KLA Construction Inc. They were very professional. They came and gave us a detailed estimate. Their follow up was very good and the construction was excellent. They also cleaned up very well afterwards and put everything away. My husband and I like the way they did the job.

I looked for authorized distributors on the SunSetter website. KLA was recommended. I called KLA in the last week in April. They returned my call promptly and set up an appointment for May 1st. The salesman (Buddy Pevarnik) had all the information as well as fabric samples for all the SunSetter awnings. I ordered the awning that day. He said it would take about three weeks for the awning to be delivered to KLA. Sure enough, the awning was delivered to KLA on about the 22nd of May. The install was set for the 24th at 12:00 noon. The installers (Bob & Rich) were there at about 11:50. I watched the install from start to finish, and I couldn't believe what a great job they did. They removed a piece of siding, then placed a 2 x 10 stud against the house with 10 lag screws. The whole board was then covered in white aluminum (very professional). The awning was then attached to the board. The whole job turned out MUCH better than I expected. I would DEFINITLY recommend KLA.

Our roof was damaged due to a widespread, violent storm approximately a year ago. I contacted a number of companies for a repair estimate. KLA's senior lead carpenter, Buddy, visited shortly following my call. He brought and showed me a number of brochures with product options. He was the only company representative of those called who had product samples to show. He thoroughly discussed the repair options with me as he pointed out the extent of the damage done and condition of the roof. I contracted with KLA but postponed the repair until the following season due to the volume of their previously scheduled work and the onset of colder weather. When the repair started, Buddy introduced me to the work crew and turned the job over to Brian, the site supervisor. My dealings with Brian were pleasant and professional. He and I would discuss any concerns that I might have and he and his crew worked to satisfy them. Any contact I had with his crew was also polite and professional. The work was completed in three days and Brian went over the work order items with me. They had also repaired a few items needing so that weren't on their list. I requested that Buddy return following the job completion so I could personally tell him about the professionalism of his work crew, their supervisor, and my satisfaction with the new roof.

Based off recommendations from friends & coworkers, as well as their general reputation & image, I contacted KLA for a quote to have the load bearing wall between my kitchen & dining room removed. Was able to reach someone at their office on my first call, who was very professional & courteous. She took my information down, and offered to have someone call me back to arrange a time. After several weeks and no call back, I followed up with the office, she apologized, and again offered to have someone call me back. After several more weeks, I decided to give them one more chance. This time she was able to put me through to the appropriate person (sorry, I can't remember his name). He was very courteous and professional, although he didn't offer any sort of apology or explanation for my time being wasted, my calls not being returned, etc... On the day of the appointment, he arrived on time. He was clean and neatly dressed, and overall he projected a very confident & professional image, which helped re-establish some of the confidence I had lost after the hassle & time wasted while attempting to schedule this appointment. Anyway... He introduced himself, asked a few questions about what I wanted done, made some measurements, went down to the basement to see what was underneath the wall I wanted removed, etc... He promised a written estimate in 7-10 days. A month later, after still not receiving the estimate, I called and asked about it. I was told that she'd pass my info along, and they'd be in touch. Another few weeks passed by, with no calls, no estimates in the mail, etc... Out of the blue, I got a call from the woman at KLA's office, asking if I'd made a decision about whether or not to hire them for the work. She sounded very surprised when I told her that I still hadn't even received an estimate. Then, miraculously, I received the estimate a few days later. They quoted me $2,300, which was more than I expected for this project. We've put this project tentatively on hold, and haven't pursued any competitive bids, yet. When the time comes though, it's not likely that I'll contact KLA due to how poorly they handled their scheduling, and their lack of follow through with sending as promised. Like I said though, he was punctual and professional with the actual appointment, but before and after the appointment, were terrible. Maybe my job was too small for them, and they didn't want it in the first place?

POsitive interaction with Fred Williams of KLA.

After calling several companies for estimates and receiving either no response, or unprofessional treatment, we called KLA. They responded quickly, sent a knowledgeable and professional representative who thoroughly examined the roof, made good suggestions and pointed out other areas of concern that other contractors had missed entirely. The estimate was returned quickly and explained in detail with good warranty information and references. Since this was a small job, the contractor was not sure when they would be able to complete the work, but guaranteed that it would be completed within six weeks. Within a week, they called to say that they could start within two days. They arrived on time, and a foreman and the contractor was on site for much of the two-day job. The staff was professional, meticulous and worked all day with only a short lunch break. They cleaned up at the end of the first day, and were careful with the landscape. The roof looks great and they did a great job at matching the remaining shingles. The clean-up at the end of the project was spotless. We would not hesitate to use this company again for ANY project. First class outfit and a real find among the many contractors out there. Unqualified satisfaction.

We knew we were dealing with professionals from the moment we contacted KLA Construction! Fred Williams, the Operations Manager at KLA Construction, arrived on time for our inital appointment and covered everything in detail, and included several additional trips to give us advise on things we might want to do on our own to save money as well as to bring us samples of products to help us in making a decision on whether we would be using KLA Construction for our Project. Fred was very friendly and professional, extremely informative and did not pressure us in the least. When all of the estimates came back from our list of Contractors, KLA Construction was in the same ball-park as the rest of the contractors, however, KLA's bid also included taking care of all of the permits and drawings. During all of our meetings with KLA, Fred made sure to inform us that if we would be selecting KLA that there would be a considerable delay in starting our project due to the high volume of construction work currently being undertaken in our area (our Tri-State area had been hit hard with a severe hail storm which made finding a good, reputable contractor more challenging, meaning we would have to wait to start our project if we wanted someone other than the "fly-by-night" out-of-state contractors that were showing up in our area). After signing with KLA, Jim Johnson, the Project Manager, and Buddy Pevarnik, the Senior Lead Carpenter met with us to discuss our Project. Both Jim and Buddy were friendly and professional and answered all of our questions. Jim worked with us to make sure all of the drawings were to our satisfaction, and Buddy worked with us almost daily throughout the Project The Contract Proposal was very detailed and informative, and included individual line items in the scope of the work, allowances, payment schedule, and product warranties, as well as information on change work orders or add-ons. There were never any "surprises" for additional fees. The Project started in late December and the crew worked around the snow, rain and cold temperatures to complete the job on time. The crew, supervised by Royce, was also friendly and professional. During the construction, we had several add-ons that were quickly incorprated into the work schedule, and Buddy and Royce were supportive and accomodating when we made changes. At the completion of the work, everything was cleaned up to our satisfaction. We are extremely pleased with KLA Construction's work and have had numerous friends and neighbors comment on how great our house looks, and that it actually looks like we have a brand new home. We highly recommend KLA Construction.

The crew showed up daily and completely cleaned up the mess before they left. The only real problem was a break in the schedule. He was to be gone one week and left for three. We were waiting one week for the counter to be manufactured but it was 3 weeks before it was installed. (That break allowed us time to take a Florida vacation to recover from the construction chaos.) I had several requests during the project and Pat addressed every one of them without complaining (atleast to me). lol Any step of the process that I had concerns about were addressed before they left. On one occassion I used the dishwasher when I was asked not to. That created a small flood but when I called Pat's house his wife sent help immediately. It was 9:00 p.m. and they showed up in minutes. They did a great job and I LOVE the new kitchen and bathroom.

We ordered a SunSetter Awning from KLA Construction in late June. About 3 weeks later, it was installed by the company's employees. While our awning is serviceable, we had some concerns after it was installed. We were told that although the awning is right over our back door, there was room for it to clear the door without any problem. In fact, when the awning is retracted, the front edge that hangs down does not clear the back door and the corner of our screen door scrapes against it every time we open or shut it. The installer actually told us to just put some black electrical tape over the corner of our door so the scraping would not damage the awning. We were offered three options to fix this, but it would have been totally at our expense. The one fix that would take care of the issue cost over $600. Our feeling was that during the initial sales visit, our situation was not studied carefully enough, and that KLA should bear at least some of the cost for the fix. After some phone calls and discussion back and forth, we were told KLA would not cover a portion of any fixes. As a next step, we wrote an email to the representative to indicate our feelings and after four plus weeks, we received absolutely no response. After leaving 2 messages over 4 days via phone, we finally heard from the representative that KLA's position was unchanged. We had a second concern about how far we were shown the awning would extend by the salesperson demonstrating where it would extend. While we believe we were given inaccurate information in this instance also, we can't prove we were shown something that was not accurate. Regardless, we feel the first issue is clearly the result of a less-than-careful assessment of our set-up, and there is no question that we were told that the awning would clear the door. We are disappointed not only with KLA's unwillingness to accept some responsibility, but their lack of a timely response when we took the time to write a letter regarding our concern. We question whether we would have heard anything had we not called back. We are disappointed with how they handled the situation and our concern.

They did not seem interested in doing the work, since there was a large amount of work currently being done in the area. The only thing I would point out is they only interested in large amount of work, big homes only. I would use them in the future.

From the start we could tell we were dealing with an extremely professional company. They were on time for all appointments and did a complete review of the work we wanted and offered suggestions when we were unsure of something. The estimator, who is also a lead carpenter, was very friendly and knowledgable. After taking measurements he made an appointment to return with the estimate. The estimate was detailed and complete, including every step of the project, copies of the company's insurance and payment schedule. Any additional work was added in the same clear detailed fashion. The outlets and gutter guards were addtional work added after the initial estimate. The workmanship was excellent from start to finish and we found very little debris after the job was complete. The few questions or concerns we had during the project were handle immediately. During the project, the lead carpenter realized that to properly extend the porch roof, the porch ceiling needed to be replaced. Since this was not part of the original estimate, KLA did this work at no addtional charge.

The owner met with us, was polite, helpful and informative. They oversaw the work from day 1 till the end of the project. The workers were polite and respectful

We purchased a 9-foot Sliding Patio Door from Pella Window & Door at a purchase price of $6869.00 which included installation. Pella contracted the work to KLA Construction, Inc. We were contacted by Pella when the door arrived and we set a date for its installation. KLA arrived on site on the agreed time and date. They removed the existing 9-foot patio door and all associated debris. They installed the new 9-foot Pella Sliding Patio Door, shimmed and sealed it. They install the exterior trim and flashing. They install the interior molding. They explained the operation of the various components of the door. They asked if we were satisfied. They left the job site.

The work crew was punctual, friendly, and very professional. They cleaned up their work area daily and finished the project in a timely manner.

I really liked the employees that came and did the work. They were here everyday on time for four weeks. They were very clean, professional and did an excellent job. I found it very interesting that not only did we have a lead carpenter for the job, but this carpenters boss would also stop in at least once a week and walk through the job to make sure we were happy and to see if he could answer any questions.